I have always shopped Pandora online and had my purchases shipped to my house. Well unfortunately this Christmas Eve I had to make actual purchase inside the store and being new to using Apple Pay I was unaware that I had to move funds into my Apple Pay card to process the transaction…. Well after two attempts The cashier that was working with me gave me directions on how to get the Apple Pay to work to try again buy the 3rd time declined again and a notification popped up that said I needed verify I was of fact attempting making the transactions and it wasn’t fraudulent which I did …. By now the manager Diane or Diana came over and the cashier explained the situation as I was logging into my account verifying that I was trying to make the almost $500 purchase. We tried one more time and it still declined…. At this point I asked if I could just go online and purchase the items I selected online and select pick up and shop at the Pandora location I was at and the manager said no we are no longer doing that today…. Even though while waiting in line 45 minutes to get into the store there were people outside in a separate line doing just that …. So I just decided to give up pay with cash or card while the Manager was standing not even 2ft from me talking to another sales associate about how if it kept declining then I obviously did not have to money to purchase the items which I Ultimately did on my one of my Debit cards. Shame on Pandora for putting such a thoughtless, rude and unprofessional person in a management position that would be so Judge mental and talk about a customer to another employee right in front of that paying customer. Never will spend another dime at Pandora. I will just stick with James Avery moving forward. They always have the best customer Service and are always extremely polite.

I am being nice by giving my experience even one star. I walked into the store and stopped. I expected a sales person to see me and ask me if I needed help. There were 2 to 3 young women helping one family with a purchase. There was a girl at the cash register that made eye contact with me. I was looking for something special for my mother. My father was in the hospital and my mother is with him so he is unable to get out to purchase my mothers birthday gift. My daughter is a Pandora believer for its value and quality. She is the one that gave me the idea. I was finally approached by the young girl at the register behind the counter. When I say behind the counter I need to add that there is no one that she is helping. Okay to I tell her my story and tell her that money is no object. No response from her at all. I tell her that my mother likes diamonds and a lot of shine. Still no help or the desire to lead me to an area. I end up buying a beautiful bracelet with a few more items. Okay so while I am looking at the product I get a very strong urge to just walk out of the store. Have you ever had this feeling? Had I not needed to purchase this gift on this day then I would have. Okay so I tell her this is what I would like to get and walk up to the counter and as I am standing there another sales person walks behind her (looks like she just either got there or had gone to lunch) and glares at me as I am paying. I can still see her eyes in my mind. Least to say as a business owner myself I will never be back to this store. Absolutely horrible sales staff for such a beautiful product. Very disappointed! It is very seldom that I write reviews.

IF I COULD GIVE A 0 STAR I WOULD. When I came in some chubby lady with pink hair was helping me. At first I was just looking around and then I decided to look for a ring I told the lady that I was looking for a ring but she was talking to her co workers ignoring me seeing that I was standing right in front of her. She helps me find a ring and I told her I didn’t know my ring size and she looked annoyed , then not only that but I ask her how can she tell the size of my ring just to start a conversation and she with a tone like I’m stupid tells me it’s in side the ring . After that I told her that I was looking for a specific bracelet but then the pulls out thin tennis bracelets that I didn’t want because I already had all of them so I told her no that’s fine , and then I pay for my rings but then my spouse tells me that he would pay for some earrings and so I apologize to the lady and I ask if I could look at earrings and she just looks at me and we both pause…the worst part is that she tells her other coworker to help me out.And the co worker in front of me was asking her what’s wrong .And when her coworker checked me out she also treated so poorly just because the girl didn’t like me ..For some reason I didn’t know why she got upset or why I was treated like so poorly if she didn’t want to help me out she could’ve just said that to my face .

This is not a good store. Getting inside and waiting in a line is difficult enough, then you receive poor service once you get inside. But the real reason for this review is what happened after the purchase. The girl who sold me my ring told me after the sale that my ring wasn’t actually the size I asked for (my size was out of stock) after I noted it was sliding on my finger. She assured me it’d be fine. It was not fine. The ring sat on my counter for over 2 weeks because I couldn’t wear it. I finally felt like returning it, this time the store closer to where I live. When I walked in, the lady gave a little chuckle and said she’d heard bad things about the Willowbrook location and that the girl rung my ring up for TWO sizes bigger than I purchased. It finally hit me that essentially what she was saying is that if any store chose to question my return, the ring and the receipt would not match. This made me FURIOUS. I’m not sure who runs this location, but they all seriously need to be retrained on their job duties and how to work with customers not just hit a sales goal. DO NOT SHOP AT THIS LOCATION

Fui a comprar un regalo el día de las madres y no tenía línea, no estaba al tanto de las promociones gaste mas de 300$ y vi que a la chica que estaba a la par le regalaron un brazalete y pensé que era porque había gastado mas, en la noche le dije a mi novio viste que le regalaron un brazalete si hubiéramos gastado mas me hubieran dado uno, y me dice pero que raro si ellos gastaron menos que nosotros y me conecte al wifi y fui a ver la pagina y decia gasta 150$ y agarra un brazalete gratis y ya era de noche entonces fui el lunes a reclamar y me dijeron nos estamos mudando de local y las pulseras free estan en bodega ven el fin de semana para que te la den alo mejor te dan otro estilo porque esas ya se acabaron y fui el fin de semana me tuvieron ahi esperando y cuando por fin me atendieron creo q era la manager dijo ay lo siento pero se acabaron y si no lograste agarrar una que mal porque solo teniamos las pulseras gold y esas te las dan cuando gastas 325 y yo gaste 320 en fin pesimo servicio ya no vuelvo a comprar ahi

My first time in a Pandora store and it was wonderful! Debbie was extremely patient with me as I had tons of questions and was quite unsure of what to get my mother-in-law. It was pretty late during the week when I went in so I was pretty apprehensive about the service I would get. The store was really busy, no surprise there as it was the week before mother's day. Debbie made some great reccomendations and was very helpful throughout the entire process. I did not feel rushed and she was attentive and focused on me the entire time. She must have looked through 10 of those drawers to find the types of charms I wanted! The only negative thing I could say was the card reader ipads were not working properly, so there was a bit of a wait there. I was really surprised to come here and find negative reviews about her. Maybe she turned over a new leaf? Anyway, I will be going back to this store to pick out my own bracelet soon and I will look for her.

This Pandora store needs to do better. My experience was just blah, it’s wasn’t like some of the other reviews that I’ve read about this store. But they def do not make your experience worth it. People come here to buy something that will be with them always and it means something to them. People should be treated better at this store. There was a customer next to me and her husband was buying her first bracelet and they were treated really poorly. The lady behind the counter acted like she didn’t want to help them. The people that work there act like you are bothering them. If you don’t want to interact with people or work in customer service, then the people you are hiring are def in the wrong profession. I was able to leave with my second bracelet, it’s nice and I’m happy with it but do better Pandora. Make beautiful memories not bad experiences.

I purchased two rings for Mother’s Day July 6 I went in to understand the warranty policy my rings started tarnishing and stone started falling out I walk into the store and no one greets me I asked someone if they can help me on the website it says two-year warranty I’m assuming the two women I spoke with were managers the older white lady with glasses let me know that’s only in Canada the Hispanic young lady has an attitude and tells me to take the rings off when I’m washing my hands or that I could’ve purchased the gold ones instead of the sterling silver ones she lets me know that she can only replace one of the rings and the other one I just have to deal with where is the customer service in that they just don’t care I asked everyone for their names no one would give me a name I will never shop at Pandora specially this location

VERY VERY VERY BAD Experience today... I stood in line at the door and waited till a few ppl came out even though no one asked me to do so but once about 2 ppl came out I went in soon after a clerk came over and ask who was next I pointed to a Hispanic guy that was there before me because I didn’t wanna skip anyone a minute later another clerk (Michelle) comes over and calls someone from the door an older white couple who clearly was after me (because they wasn’t even in the store yet) I tried to get the clerks attention to let her know I was next and she just ignored me so I go around the corner to tell her I was next and she responded I should’ve stayed at the door till it was my turn and at the point I felt discriminated against as if my money wasn’t good enough!!! She even continued to talk to the customer and have me wait!!!

Geesh wish I would have read the reviews before going to this Pandora! Lazy!!! The sales person Debbie blatantly lied about cleaning my jewelry. We asked that the charms be taken off to be cleaned as thats the way its suggested for cleaning. She took a picture and counted the charms. We came back an hour later the bracelet was not at all shiny like it usually is when we get it clean. She suggested we rub it with a clothe for thorough cleaning, dumbfounded we looked at each other because this was out "thorough" method for cleaning. We asked did she take them apart she stated that this Pandora does not do this. Again dumbfounded we looked at each other as we have been there a few time and all Pandoras we visit take charms off to clean the bracelet. Caught her in lie after lie , just lazy , no integrity, and poor service.

NANCY WAS HELPING OTHER PPL AS SHE WAS HELPING ME!!!!!! that’s unprofessional, I think. it’s As my two friends and myself went inside the store. They told the associate that they were with me and I was look to buy something. They totally ignored me. One girl don’t know her name said that we’re just looking in which we were not just looking. Then NANCY started to help me but another came in and she started talking to him while she was helping me. And then another customer came in and she start talking to that lady while she was helping me. We were not greeted with a hello or we will be right with you. I have bought over $500 charms from some Pandora’s places. After I got done by my stuff, she couldn’t wait to go help the other lady or anybody else that might still be in the store. I will not be back.

I went in today to get a gift for my mother. When I finally got in after an hour waiting, which was out of their control, I was “helped” by a woman with reddish colored hair and the ends. She didn’t wear her mask properly and posed a major safety threat to customers and to her co-workers. She also had a major attitude when serving me. I’d asked for something traditional, classic within a price range and then she tried to correct me saying I’d asked for “religious” and was very curt and short. Being someone who had worked retail before, during these stressful holiday seasons, I understand how awful it can be. At the same time you don’t be rude to people who aren’t giving you that energy. The young black woman wearing the green sweater was wonderful, as was the other employees from what I gathered.

I knew this store rude not good service but it closed to my home so I went for thanksgiving promotion.. anyway yes second time I went this store experience still rude not kind they don’t suggest anything just what I ask about answer it show it that’s all and no smile I don’t know what they so busy about don’t care customers I even help to move their table one lady dragged to move it make noise no other saleslady help her what?!? They just stand by ... and store is not good for walking around look ups guy move the packages to in the store for there products hit my baby stroller he was sleeping and stroller fall down to the floor no one worried or face even change ask about my baby is ok? I think next time if I need buy pandora products I’ll go other location ...

Went in with the intention of buying a ring and getting one I already have cleaned. To start off, you expect for them to greet you. I walked in and it was like there was no employees. There was 4 girls and no one even bothered to say hi. Ok sure maybe you weren't trained to greet your customers I don't know but common courtesy. Second I ask someone if they could clean my ring and she says there's probably not much they can do but takes it anyways. Brings it back and looks just the same. Like she rinsed it in water, I don't know. So that alone made me feel like they could care less about what I was there for so I ended up not purchasing anything. Quite disappointed!

Went to pickup a charm I ordered online. Waited in line for an hour because they were only letting 3 people into the store. When the young woman assisting me clarified I just needed to pickup an online order she said I shouldn't have waited in line but then told another woman she needed to. The saleswoman collected my order but not before she went and chatted with a manager for 5 minutes so she could log into the online order pickup. I got my bracelet as a gift and will not be going into any Pandora stores, I'll order online if this is how they allow their staff to operate in store.

I visited the location in Willowbrook yesterday and will never go back to this location. I understand that staff had complications with the air, the staff that I encountered not certain of her name because she didn't have a name tag, only identifier was her name on her gold name plate. As a customer I should not feel as if I'm a nuisance. After the nonchalant behavior, I informed the staff that I would take a picture of the product and left.

A girl was helping me with an online order and she asked me very rudely for the barcode needed to pick up the item. When she was packing the item she just threw it in the bag, with no plastic bag and didn’t even put wrapping paper in the bag. So the item I bought was just sitting at the bottom of the bag and not put inside a small plastic bag (which is how they’ve done it for me before). Hopefully my experience is better next time!

The lady was helping me. Then started helping another lady as well. And had the nerve to ask me was I okay with it. She knew that’s not good customer service. Meanwhile the other customer picked all the good charms. They didn’t have enough charms in stock. And then the lady with the glasses finessed me into buying a clasp her and the pregnancy mean lady. Bad customer service.

Jasmin N. was our salesperson and her initial interaction with us was very poor! Her attitude only changed once she knew that we were for sure going to purchase something. There definitely needs to be some sort of customer service training and adjustments of how to deal with customers whether they are purchasing something or simply window shopping for a future purchase!

My wife has 2 bracelets full of Pandora charms. One of the benefits is the free cleaning. They have had signs all over the store for SIX MONTHS saying the cleaning machine is broken. No reason to buy their overpriced crap if the are not going to provide the services. Not to mention that these are the rudest retail people I have EVER encountered.

I love Pandora Jewelry but it does not matter what you ask for at this location they always say they don't have it...then they actually look for it. Went there on 8/22...looking for a ring..immediately told me they did not have it. I asked to see ring tray anyway. THEY HAD SEVERAL SIZES OF THE RING I WAS LOOKING FOR.

Unfortunately the people working in this location have poor customer service. they rush you out they don’t help or give you time to look anything. They say they have sales but when you pay they come up with excuses that the sale ended or if the sale it’s current then they change it to while supply last.

They were friendly but I didn't get the service I wanted to exchange a charm still in the box and I received a bracelet as a gift and just wanted an adjustment and they wouldn't do it just because they couldn't find the person information I was not asking for a refund just wanted my gift to fit

I went on May 23, 2019 and I was attended by a lady as a Hispanic, very bad attention had a face and every time I said I wanted to see others to the eyes as if I was not buying anything. in short, they should put people more friendly since it is to deal with more people.

Absolute worst service. There were about 7 employees on the floor and not a single one could help me out with a simple size exchange. I had to wait over 30 minutes in a line for an exchange that took all of 3 minutes. Save your money or go to the location in Macys.

THIS STORE DOES NOT DESERVE NO STARS!! IT'S THE WORST PANDORA STORE!!! STAY AWAY THE MANAGER IS RUDE AND SO ARE THE EMPLOYEES. I HAVE COMPLAINED TWICE AND APPARENTLY THEY DON'T DO ANYTHING. I WISH I COULD RETURNED THE JEWELRY I HAVE. I WILL NEVER AGAIN BUY PANDORA.

The woman Elsa who works there was not helpful at all and also had such an ugly attitude. Please don’t hire people with bad customer service. People want to leave the store happy about their purchase and not upset on how the store rep’s treated them. …

Rude people! Disgusting store! Beware of non-authorized charges to your card. They will claim they have no knowledge. I made a return, and they charged me at the same time. Now they have the audacity to claim they don’t know anything about that. Fraudulent store.

I got an arrow ring from here today and less than 4hrs later my finger turns green.. FAKE STERLING SILVER!!!!!!!!!!!! I JUST WANTED MY MONEY BACK... NO ONE CAN TELL ME ANYTHING BECAUSE I KNOW WHEN SOMETHING IS FAKE... NEVER AGAIN AM I COMING HERE!!!

I visited today for black friday sale and the employee that “help” me was very rude & nasty her name is Tamarah ... she didn’t greet my mother and nor did she say have a nice day after we checked out her attitude was just nasty..

Just went to Pandora store and store manager was very nasty with my 2 yrs old son, I had to put her on her place but another sale associate was very nice. I gave the store 1 star as manager like this lady we don't need.

Maria was Awesome! I was worried about picking the right things and Maria was Helpful & Great service!! Very Helpful and my GF loved the bracelet/charms/ring she helped me pick out. Thank you Maria @ Willowbrook!

I waited for half an hour in line. There was a black girl who was really rude!!!! I bought the first charm i saw because i was really mad and just because i waited half an hour. I wish i could give zero star!!!!

Such good customer service! They were all so nice and helpful. We had gone to the woodlands location originally today and ended up walking out because they were awful but this location more than made up for it!

Called to ask a question about a particular ring and the employee refused to assist me and told me to call back later because "she was too busy" very disappointed with the customer service you guys provide.

Bracelet came without cloth to clean and caring instructions. They also did not tell my boyfriend that clips were needed to keep the charms from falling off. They do not answer their phones

Thanks to Debbie for her help. I was afraid to go there because of the reviews I read before... but I mean, service is really good and she helped me to choose the best for my wife! #Pandora

It was my first experience here. I was able to order my item offline and go in store to pick it up. The service was very good and very kind when dealing with me. Very nice experience here

Called 5+ times and was unable to reach anyone. When I went into the store to have my question answered I was greeted with sarcasm and attitude. Don't waste your time at this location.

Service was fine, they should have a sign at the entrance saying where the pick up kiosk is. And the pick up should be closer to the store so you can see it more easily

They wouldn't even let us past the door untill they found out what we wanted. Guess we didn't look like we had enough money. Go over to helzbergs diamonds and see them

Poor customer service. There’s a line wrapped around the mall, they’re only allowing 1 guest in at a time and refusing to answer the phone for a simple question.

D'Ashley was sweet. She was helpful in finding what I wanted and was patient with me putting together my vision. Just wish they had more staff to help customers.

Some of the ladies there need to work on their customer service skills!! Usually not a problem going in, just had a couple bad experiences recently …

Best Jewelry Design and store Employees are very friendly and helpful You get what you like Prices are very reasonable It’s Pandora so the Quality is A+

Store is usually for a pandora location I just hate having to wait so long to shop. They only let three customers in at a time. Such a waste of my time.

Ms. D'Ashley was very polite and helpful. My daughter took her sweet time picking out her birthday present. Ms. D'Ashley took very good care of us.

I love pandora whenever I go I've never had a bad experience and I love when they have the sales I just happen to miss them.

Rude. I love Pandora but I will not go to the Willowbrook Mall location ever again. Their customer service is horrible.

Extremely rude at this location! They answer their phone very annoyed and with a Hello no Pandora mention ot anything.

Bad customer service, by an employee named Nancy seems like she’s doesn’t wanna work there. Never coming back again.

Rep was very nice and knowledgeable. Got my daughter a cute pandora bracelet for her birthday.

Always have a great experience with the staff and always have whatever I'm looking for

Great service, they help you to find exactly what you want or need, Luz did great.

Tienen joyería de plata, pero deberian tener más surtido, empleadas muy atentas.

Need More Staff On Valentines Day:( Only 2 associates working waited 2 hours!!!

Really good customer service, definitely helpful in finding a love one a gift

MICHELLE IS SUPER NICE (,: she’s so helpful and has really good energy <3

Waited in line for over an hour just to checkout. Pretty ridiculous.

Go check out the Jewelry..The Bracelets with a small charm initial

Havn't been inside either was really cool to see as it was before

Have a very broad selection of charms for the Pandora bracelet

I will never go back to this store. Very rude sales people.

Needs a bigger place, but they did have what I wanted

They have beautiful bracelets for your initial cham

Excellent! Love the store and staff. Very friendly

n Texas sale person very helpful bought bracelet.

Found what my wife was looking for and more lol

Joyería muy bonita, fina,personal muy amigable.

Great service and courteous employees Love it

It's jewelry what else can I say❤❤❤ …

I love shiny things, especially earrings!!

Great services and options to choose from

Great selection and outstanding service!

Great selection, service and prices.

Very overpriced for what it provides

Can't checkout systems were down.

I overspend everytime I go there.

the place has nice people there.

Long waits but good service !

Not as pricey as I thought!

Staff is very friendly!

Great quality jewelry.

Fast friendly service

Love it and jewelry.

recommendado …

Love this place!!!!

I love this place

Great service

Super awesome

Great charms

Nice stuff