We chose this mortuary because Melody answered the phone cheerfully and gave us sensible prices, plus it was the closest to our mom's preplanned lot at San Fernando. We didn't like having to make an appt but could imagine the turmoil sometimes if they didn't have that system. Julian Castro is phenomenal. He guaranteed me that everything would be exactly perfect and he made everything exactly perfect. My mom truly did look rested and asleep and just as she looked in life. I couldn't believe it. I've never seen such a good job. The staff are all kind but not sniveling and professional but not distant, and the prices are the lowest of 6 that I called. You can't go wrong here. We are going to set up our own creations next week.

Body was not ready when mortuary said it would be ready, leaving us less time with her. Employees were late or had called in, so less staff to assist us. On the day of the Rosary, employee actually said to me (not knowing it was MY mother's body we were burying), "We need to hurry up because we close soon." On the day of the burial, driver did not know where our church was located nor Ft. Sam Houston cemetery so it took us over an hour to arrive at each location, making us late to both locations. We scheduled two singing groups at Ft. Sam Houston but only one was able to perform because we were so late. NEVER use this mortuary.

Julian cruz provided us my dad's funeral information showing 9am chapel opening with the memorial service at 11am. My dad's urn did not arrive until about 1015am and the $300 plus flowers did not get there till almost 1045am. He had no remorse about the lateness or the bad experience we had on our dad's funeral services. I left emails for the manager Mr Hoffman and emailed another worker and I never recieved a response. I would not recommend this location. They might tell you they care about their clients but they do not.

We had my baby brothers funeral services here. Although the staff was very friendly, we kind of felt rushed through some parts. My brother looked handsome as ever, but they did a very poor job on the makeup and I did addressed that and asked if they could clean up the caked on makeup around his lips and corners of his eyes. And the next day it was worse! I was very upset about that..

They were very thoughtful and professional took very good care of my husband they gave me kind words and took time to talk to me and my experiences here was very nice and my husband service was beautiful thanks to Mrs winfred

My family used their services for my grandmother's funeral. It was beautiful. The font desk were polite and nice. The restrooms were very clean. The Cafe room was clean as well.

If you don’t want to be rushed don’t go here