Staff not wearing masks (one not at all and one around her neck) nor asking customers to despite current regulations mandating use in shopping centers. One staff member literally snatched a shoe from my baby’s hand - in fairness she was

Angie gave me the most amazing customer service today. I was looking for something quite specific and she kept helping me until I walked out with what I needed. Best customer service I've had anywhere in quite some time.

Store said it was open on Google and it was closed. When I finally spoke to someone from the team they gave me incorrect information. Luckily the chadstone store resolved the issue.

I would like to thank the team at Platypus Malvern for the fantastic customer experience I had instore.

They were really kind and offered us many different sizes for our comfort …

I like the place and I got new things in the place

Absolutely fabulous service! Thank you!

Amazing customer service from Emily :)