In terms of room this is fine, it's actually a more modern room than some other Premier Inns, however they have made the TV's smaller which is slightly annoying as I like to see the TV from a few meters away ideally. The location is great in terms of restaurants and bang opposite the arena (I was there for work, unfortunately). Parking is a short walk away and about £6 for the night, although the card they gave me at reception didn't work the next morning, so it cost me £10 instead. One thing I thought was poor was when I popped down for a pint in the evening, there was no one around to serve. I went to reception to be told by the receptionist someone would be there soon as they were busy (it was dead but you know, they might be doing some other jobs in the hotel). So I thought fair enough. Eventually, I got served after sitting around for 10 mins in the bar area. Went to get a second pint, but again, nobody there, so I popped to the shop next door to buy a couple of beers, and on reception were 2 workers, just on their phones lounging about on chairs. You could literally see through the window that they were just watching videos. Just found it quite annoying, to be honest. I was spitting feathers and you've got staff sat round watching tik toks and snapchat. Maybe I'm just old and miserable. Then to top it off in the morning, breakfast was a shambles, dirty tables, a rude staff member just telling people to move out of the way, not welcomed and shown a table like normal. Could have had a free breakfast as no one asked my name or room number. I stay in Premier Inns at least once a week but won't be back at this one for a while! I don't like to give low scores, but if you're expecting good service, you ain't getting it here!!
Rooms: 4
Service: 1
Location: 4

Not a great experience here; we were initially scheduled for a two-night stay. However, due to flooding and train cancellations, we missed the first night. We contacted both Premier Inn customer service and the hotel directly, but they refused a refund for the missed night or even the missed breakfast. Not a promising start. The following day, we arrived to find a small lobby with just one person at 'reception,' and what appeared to be a security guard lounging in a chair near the elevator, not very welcoming. One of the elevators was out of order. The room itself was on the fifth floor and was underwhelming. The bathroom literally smelled like a horse stable. They provided toilet paper through a dispenser like it was a public toilet. The shower's skirting was worn and damaged, part of the bed had missing chunks of wood. The TV was the smallest I've seen in a hotel and had terrible sound quality, and there was also a strange piece of butter on the side of a cupboard. They offered only one flat pillow per person, no slippers, bathrobes, or USB ports. Noise traveled from the room above and the adjoining room, and hot water caused a loud honking sound. Also damp towels were just left unattended on the fifth floor near the elevator for hours. Breakfast the next morning was below average. The cramped space lacked clear directions, and the food quality was subpar with gristly sausages and fatty bacon. The coffee machine was also malfunctioning. The only thing going for this hotelI it's proximity to the arena. At £137 per night and £9.99 for breakfast it is not worth it. Overall, the hotel seems tired, over priced and not very cared for.
Trip type
Vacation
Travel group
Couple
Rooms: 2
Service: 4
Location: 5

When we first arrived we were waiting in reception to be served by a guy who's English wasn't very good he was trying to show someone he was already serving how to get to the carpark from the hotel so he had already acknowledged that we were there as I had to physically move for him to get passed me, anyway he came back in to finish speaking to the gent infront and as he was finishing up 6 young girls looked about 17 all came in and when he finished serving the man infront he went on to then serve these girls, me and my girlfriend had already been stood there 15 minutes so when he did this I was so annoyed. Then when we were paying him to add meals and breakfast on 2 staff members came out and he starts having a conversation with them baring in mind we are supposed to be getting served by him but instead he's being rude and ignorant again. Didn't catch his name but he's skinny and has black hair and sounds Italian or something. Anyway that's the only bad thing. The stay in the hotel room was lovely the bed was amazing and so comfy I really did not want to leave this morning! We came yesterday so we booked for the evening meal before we went to our gig. We were served in the restaurant by INDRE, we were gutted we couldn't leave more of a tip for you than we did as your customer service skills were on point. She was a great waitress and we really felt looked after by her, for mains I had the haddock and my girlfriend had the gammon and then for dessert we both had chocolate brownie and the sticky toffee pudding. The food was brilliant top marks to the chefs! Will defo be back again if ever again staying in Leeds and would definitely recommend. Thanks again.
Travel group
Couple
Rooms: 5
Service: 4
Location: 5

This is a typical Premier Inn, it's a no nonsense hotel with a pretty standard operation mirrored at 100's of sites around the UK. This one is in the centre if Leeds about 20 minutes walk from the station and close to the arena which is no doubt an attraction and probably goes someway to justifying the £105 price tag my company had to pay for a one night stay. The hotel has 9 floors but only 17 rooms per floor. Check in was quick and the receptionist friendly and efficient. Although the hotel has 2 lifts only 1 was operating during my short stay. On the 6th floor the lights outside the lift were not operating making the area like the Black Hole of Calcutta, although these were working the following morning. The room was a good size and equipped with everything you're likely to need. The curtains needed some attention, on both sides the final curtain hook had become detached from the curtain rail and the overtight header tape ensured that as the curtain was drawn rather than obscuring the window the curtain simply moved across the window leaving the edge of the window uncovered. The bathroom was clean although the ceiling paint was beginning to flake a little, no doubt the effects of condensation. There is a restaurant on the ground floor which serves evening meals until 22:00 according to the information sheet in my room although on my visit reception advised they would be closing at 20:00. On arena event nights the restaurant times may differ. Breakfast is available from 06:30 but be advised that despite Premier Inns TV adverts saying you have "all you can eat" breakfast this is additional to the room rate at £7.50 for continental and £9.50 for cooked breakfast.
Rooms: 4
Service: 4
Location: 3

Booking in was realy great with an actual human as I was getting frustrated with the latest technology to book in and the staff were great along with the room. However the morning was a completely different story ! The service was absolutely discombobulated, we had made a reservation for 6 people only to be told they don't do that and we had to sit on separate tables , which when you are seeing family that you have not see for a while , you shouldn't have to talk across the other side of the room to talk. It was only because a couple of people whom had nearly finished their breakfast stopped table so we could be near each other. The unlimited breakfast we paid for was a joke with stuff running out and then stuff which was avaible then running out when the other stuff arrived. 3 out of the 6 of us didn't have breakfast, when asked to speak to a manager ,no one came and unfortunately we had to leave due to personal and work commitments. Tried ringing reception several times when I got home only for the phone to be cut off after a certain amount of time but when I rung the booking line at the hotel they answered, it was stated they was cleaning up from breakfast - breakfast finished at 11 and it was 12.30 when I rang !! I have to say the manager dealt with my problem quickly and offered me a full refund for the breakfast which I am more than happy with. This is the first time EVER I have stayed at the premier Inn and encountered such problems.
Rooms: 5
Service: 3
Location: 4

I use Premier Inns whenever I travel. You know what you're getting. Reasonable priced accommodation, clean facilities and ideally located. This one is perfect for attending the Arena, right across the road. For once this PI has it's own restaurant and this was the main reason for a drop in stars. I don't think this is a recently built building so the restaurant on the ground floor is poorly designed and laid out. Main problems, too few staff to cater for the number of guests using it, quite a few things on continental breakfast menu not available, hot buffet breakfast items constantly running out/down and a bad pinch point in the walkway so guests carrying hot beverages from the two drinks area having to avoid bumping into each other. The milk ran out in the buffet area so there was a constant flow of traffic between it and the hot drinks area that had a jug there. To their credit the two staff were doing the best they could but the strain was telling. I had the continental buffet but no croissants that morning, a poor selection of jams and no mixed fruit during my short time there. I felt short changed. The rooms themselves are clean and comfortable but no WiFi plugs so my phone and tablet could not be charged. The receptionist did try to locate a USB plug adapter but to no avail. Take your own. Overall good and bad points but I'll still use Premier Inns for the reasons stated above.
Trip type
Vacation
Rooms: 4
Service: 3
Location: 5

Check in was standard as expected, enter details on touch screen and grab a key card. Took the lift to the 2nd floor which absolutely wreaked of damp. The room was super basic. The hotel was understaffed. The bar area was not nice at all. Sticky tables and sticky floor. Poorly stocked bar. Not a good stay at all.
Trip type
Vacation
Travel group
Family
Rooms: 1
Service: 1
Location: 5
Rooms
The room was super basic, no lovely decor and trademark purple sleep light around the bed. Turn down by housekeeping had left us with no toilet roll. The tv was tiny and only faced our bed. The carpet was stained. The window didn’t open at all and left it feeling stuffy and dingy.
Food & drinks
The bar was unattended, and I had to go looking for a staff member just to get served, only to find out that the items I wanted were out of stock. We opted for coffees, that were served luke warm.
Noteworthy details
Expect a super basic stay, with over worked staff. If you wanting a better quality stay, look elsewhere. Whitbread have dropped the ball with the standard of their Premier Inns. And this is coming from a previous Whitbread employee..

Stayed at Whitehall Road Premier Inn a few times and always found it to be nice. This one is looking tired and ready for a renovation. Tears in the carpet, scuffs and cracks on the wall, not enough plug sockets and air con wouldn't go lower than 19°. Breakfast was poor. Considering it's a buffet, there wasn't any sort of plan for continuous provision of food. The hot food available was only bacon (that appeared to have been cooked under a lightbulb) and sausages of a similar style as well as some mushrooms. No hash browns, a few cold beans left and no eggs. These did come out slowly over the next 30 minutes, but then after the majority of people had eaten what was available, it was all freshly restocked. It was all a bit slow and not very tasty. Also only one lift appeared to be working, although no signs on the other one or indication that there was a problem with it. The woman on reception appeared quite angry and as if she didn't have time for you if you wanted to read things before doing it (I.e. validating car parking etc). Would probably look back at going to Whitehall Road next time.
Rooms: 3
Service: 3
Location: 5

The hotel is lovely and clean, staff are really friendly and breakfast is spot on. The real reason for writing this review is to shout out Charlotte - the service that we and everyone else received from her was singlehanded the best service I’ve ever seen. We wasn’t quite sure which department Charlotte works in as she was doing everything, but we think that she is the manager as she had the no uniform on lol. The attention to detail that we noticed from Charlotte was really going that extra mile. We was staying in the hotel for a concert and we didn’t realise we had to print out our tickets. Charlotte had come to our rescue and not only printed ours out, she helped loads of people out. It was busy and I can imagine there was a lot of pressure but you could not see this in Charlotte at all. An absolute credit to your company and she will go far I can imagine.
Trip type
Vacation
Travel group
Friends
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great view, Great value

Excellent location for Leeds arena. Arrived 20 mins before check-in. If wanted to check in early £10. So waited in bar which was poor service and poor choices. Fire alarms brought chaos. No lifts working so walked 5 flights of stairs to room. Bar gave no service - when queried was told only 3 staff on and no-one to serve!
Trip type
Vacation
Travel group
Family
Rooms: 3
Service: 2
Location: 5
Rooms
Quite shabby needs decorating. Marks on walls and skirting boards. Towel rail broken. No bath mat. Has all you need for overnight stay. Beds comfy. Large TV. Hairdryer not very powerful!
Nearby activities
Opposite Leeds arena so excellent for us as attending a concert there.
Safety
Staff not very clear with instructions when fire alarms ringing.
Food & drinks
Bar not well stocked. Asked for pinot grigio. None. Asked for draught beer. Taps off! Staff not friendly! Breakfast excellent - good choice and help yourself.
Hotel highlights
Quiet

Stayed the night, got to reception and our room wasn't ready, they also stayed it wasn't the right room. So took 30 minutes to allocate us a new room. When we finally got into the room, we only had 1 towel. We went back down to the reception to inform them and have a quick drink in the bar. The woman in the reception was pretty rude and started complaining the there was only 2 of them!. We went to the bar and nobody on site to serve us, so I guess the poor woman was having to do both! The room we was in was absolutely freezing and the heating only went up to 24. We ended up going to bed fully clothed to keep warm an by the following morning the room was finally cold, rather than freezing. We booked breakfast, and got down at a reasonable time. However half of the ingredients for the breakfast were missing (bacon, eggs, black pudding, coffee) and didn't come out, while we were there.
Travel group
Couple
Rooms: 2
Service: 1
Location: 3

We had a room booked for the evening as a mid-week night out was booked and needed a place to stay. Usually you cannot go wrong with a premier inn, with comfy beds and modern styling, what’s not to love? Well.. aside from the main lobby and diner area being well-kept and up to date, the room was anything but. We were given what appeared to be a disabled room, which isn’t a bad thing because of the extra space but was not needed. The room featured the “old” premier inn vibes, with small tv, and dated bathroom decor it wasn’t up to scratch with most. Thankfully, given it was a 28 degree couple of days the room features air-conditioning which was a saviour! The morning featured a premier inn breakfast, which as you can imagine gets abused with it being all-you-can-eat! Everything tasted great aside from a couple of rashers of bacon being, off? Nevertheless, an alright experience. If you’re going to Leeds for a night out or for work, I wouldn’t say no. Yours, Joe

Would certainly recommend, especially if your attending the Arena as uts just across the road. Room, clean, and well decorated, although the carpet looked like it would benefit from a clean. Tea and coffee available within the room. Plenty of food deals which are worth considering, but bear in mind there is a Weatherspoons across the road if your on a budget. Check out time is midday, so you can have a bit extra sleep if needed. The only negative was at breakfast, had to wait till they replenished the servery, and the staff could not clear tables quick enough to get other guests seated, so there was a queue/delay. If you don't have a sense of humour, you may not appreciate the window art in the student accommodation opposite. You would have thought the hotel manager would have requested the art work to be removed. I would certainly stay here again.
Rooms: 5
Service: 4
Location: 5

It was an absolute nightmare! Enduring a two-night stay in constant noise was beyond bearable. When I reached out to the staff, hoping for some relief, they callously dismissed my concerns, stating they couldn't do anything about the noise. To add insult to injury, my request for a room change was met with outright rudeness. As if that weren't enough, the cleanliness of my room became another battleground. When I inquired about having it cleaned, the staff audaciously claimed it was unnecessary for a mere two-night stay. Their response was not only dismissive but delivered with an attitude that left me utterly exasperated. The overall experience was nothing short of a hospitality disaster, leaving me thoroughly disappointed and frustrated.
Trip type
Vacation
Travel group
Couple
Rooms: 1
Service: 1
Location: 1

Great hotel. Absolutely amazing location, literally across the road from the arena. Perfect. Clean rooms, comfy beds, spacious bathroom, etc. The only one thing I would say is it needs better situated plugs. My room was a twin (1 double, one sofa bed/single) there was a plug on one side of the double which I used for my medical machine, then there was no plug the other side. It should have been a double plug so I could charge my phone instead of having to charge it across the room on the table. That's just me having one nitpick. It was great apart from that and only around £77 for the night which was dirt cheap because I was sharing as well!
Trip type
Vacation
Travel group
Friends
Rooms: 5
Service: 5
Location: 5

Great room, in a perfect location in Leeds City Centre. The only problem was the air conditioning didnt work and the windows don’t open. Because of this, i was thoroughly roasted alive. I’m talking very well done steak. I had to flip myself over during the night to ensure I was cooked evenly on both sides. Id of had a cooler stay if the hotel was located on the surface of the sun. This is during winter where its freezing outside. If this was the summer, I would be returning from my trip in an urn as I would be roasted to the point of just being ash. Other than being cooked alive, this is a great hotel.
Travel group
Couple
Rooms: 3
Service: 4
Location: 5

Room was clean and smelt nice, cold even with heating on , water was hot but not hot enough that you needed to add cold water , bed was broke but ok to sleep in and comfortable, reception staff lovely . Night man just glared at us tried his best to be intimidating ,very unfriendly ! Breakfast ...dont bother, total disaster, no food at 10am , just 1 chef so food was hit and miss, no bacon,then when it arrived no eggs so waiting 10 mins for eggs then no tomato, bacon was the worst bacon i have ever tasted , weatherspoons round the corner , all in all room was ok , dont bother with breakfast !
Travel group
Family
Rooms: 4
Service: 2
Location: 5

This hotel is ideally placed, clean and very comfortable. Sadly it always seems to be woefully understaffed in the kitchen/restaurant side. We had booked the meal deal but were told upon arrival that the restaurant had been closed. We were offered a complimentary breakfast next morning in compensation but the restaurant had one staff member and one chef. Tables were dirty, people were waiting for food at the hotplate ...Maybe wages for this side of the business need to improve so that staff are happy to work there?
Trip type
Vacation
Travel group
Couple
Rooms: 4
Service: 3
Location: 5
Hotel highlights
Great value

Stayed here after watching a show at the arena..It's just across the road from the arena which is great. The staff were really friendly and helpful and the room was big and clean. The only real issue we had was being woken up at 6am by what sounded like someone playing a very loud trumpet in the ceiling for a couple of minutes. Must have been linked to some plumbing issues. We mentioned it to staff at breakfast and they were super helpful and apologetic about it. Also did a great vegetarian breakfast. Would definitely stay here again.
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 5
Location: 5

The Hotel is nicely located across from arena Leeds and very close to 2 multi storey carparks which are handy due to Hotel not having its own carparking which is minus point for me,also you have LGI hospital near by and shopping centres and university is near by too,other then that the plus points are bedroom was spacious and clean . I loved the bathroom and power shower it was spacious clean and lots of clean towels Me and My partner loved spending quality time in here . The bed was super comfy Drink bar and food was great too, I will definitely be staying here again next time and also will take more pictures too.

Wonderful hotel in a fantastic location. The room was very spacious and the bed was comfortable. The only downside was that my room was really cold, no matter what setting I put on the AC (unfortunately, I didn't have enough time to call reception). The breakfast was so good! Very clean buffet with English breakfast, bread, pastries, pancakes (and nutella and peanut butter!) some defrosted mixed fruits, yoghurts, cereals... so much choice. Everything tasted nice, including the unlimited coffee. Overall, I am very pleased with the experience, I would stay here again.
Rooms: 4
Service: 5
Location: 5

Room was very dirty. 5 minutes after we entered our room a member of staff walked in. Said he didn't know anyone was in this room. Not professional. Also they raised prices for the event we were attending. Other friends had worse rooms than us. We all agreed we won't stay there again despite its perfect location. On a positive note Premier Inns we have stayed in through the country are usually ideal for us. This was the first bad ecperience with them.
Trip type
Vacation
Travel group
Friends
Rooms: 1
Service: 4
Location: 5
Hotel highlights
Quiet

Stayed in a few different rooms here on 4 different floors and each was a good size but really cold. The heater gives out about as much heat as a candle and turns off after a short time. Housekeeping is non existent not once in over a month did i see one and never got any clean towels/sheets changed in any of my rooms. Tv remotes are dirty. Tv to small for such large rooms. If someone runs a tap in a room close by the pipes squeal loudly. Staff seem miserable always got a phone in the hand and never smile. Its basic and comfy as you would expect but i for sure won’t be back.

Spent two nights here recently (March 2023) and I was completely satisfied. The rooms are very well equipped and spacious. The staff is super nice and friendly. I found the prices very reasonable too, highly recommended place to stay at if you plan to visit Leeds. The only thing I could mention as a negative is that it is very easy to hear what is going on in the neighboring rooms, however the costumers were all very polite too.
Trip type
Vacation
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great view, Quiet

Just stayed for a weekend to see a show at the arena. Fantastic location as it’s only a stones throw away. Rooms were clean and staff were friendly. I can’t mention anything about the food as we didn’t eat there. My only major complaint about staying there was the lift, as every time we went in the lift would always creak and it nearly broke down on us at one occasion. I would recommend that the hotel gets someone to have a look at all 3 lifts as it seems very unsafe at the moment.
Trip type
Vacation
Rooms: 5
Service: 4
Location: 5

Ideal for the first direct Arena. Room was OK. Automatic self check-in did not work correctly. Breakfast was a joke, a proper shambles. There was not enough space then we came back later and were told there was a rush on causing a lack of food available. Seating was variable from sofas, armchairs, stools, high seats, benches and chairs. Tables ranged from coffee tables, breakfast bars, and anything in-between with proper dining tables. My advice would be to book AND request a proper dining table and chairs.
Rooms: 4
Service: 2
Location: 4

Good location, self check in. Bed was missing the purple pillows, the spare set of pillows have already been opened (no clean tag), both spoons sticky and used, mug used, only 1 small towel. Not the standard of cleanliness you'd expect to find in a Premier room. Room temperature good, bed as always comfy. At night to go back the doors should have worked with the key, but they said there is a fault with the system so had to wait until staff came and opened the door to let us in.
Trip type
Vacation
Rooms: 3
Service: 3
Location: 5

Stopped here for a Stag do, location is great, right next to the arena, has a subway next door and does food in the restaurant. Location wise seems great to get about the city. Parking is available at the Citi park place and is reduced by the hotel. Make sure you get your ticket validated before leaving. Loads of food and drink places around and a small shopping center. The rooms were big, a little dated but a good size and the bed was really comfy.
Trip type
Vacation
Travel group
Friends
Rooms: 4
Service: 4
Location: 5

Came on Tuesday 5th October with my partner. Lovely staff... Girl with blue hair and guy with the curly hair both chatty and helpful at the reception. We did not know what area was like and where to eat but the staff helped us. In the morning we had breakfast, it was lovely and plenty to chose from. Room was spotless and very comfortable. Alex at the reception was so helpful he told us where the local bowling place was. I would recommend that you stay here for a Leeds visit
Travel group
Couple
Rooms: 5
Service: 5
Location: 5

Good location, but we were put in a double room instead of a twin, moved to a twin with no sheets and one towel, rang the number suggested in the room, no answer for 20 mins, then someone answered and hung up, rang back and finally spoke to someone, advised we need a bed sheet, duvet, pillow and towel, instead they moved us again. Checked in at 3, didn't get in our actual room until half 6. Absolute joke of a place, terrible service, and overpriced for the room quality. Try a hostel instead.
Rooms: 1
Service: 1
Location: 4

The room was surprisingly big for just one person for a night or two. I loved how spacious it was. The bed was super comfy. I also loved how spacious the bathroom was too. What a great room I will definitely be staying here again next April, it's definitely handy that it's opposite the first direct arena, so that's helpful for when gigs are on, you can literally walk to and from the arena easily. Breakfast was lovely. I had no issue with the place. Fantastic service
Rooms: 5
Service: 5
Location: 5

Stayed here last night to see Olly Murs, lovely room but I’m pretty sure I booked a twin but got a double, but that doesn’t matter my bad. Some of the reception staff where lovely and the food was good we only got breakfast though. But only down side was that we couldn’t get tea in the restaurant as it was fully booked up till 6.30pm but we walked past the restaurant about 4 times all with in half an hour space each and it didn’t look fully booked at all.
Trip type
Vacation
Rooms: 5
Service: 3
Location: 5

A lovely girl named Agatha checked us in at the hotel and made sure we had everything we needed, she later served us in the restaurant which was of high standard for a premier inn. The rooms are what you would expect for a premier inn- no complainants whatsoever.
Trip type
Vacation
Travel group
Family
Rooms: 4
Service: 5
Location: 4
Food & drinks
The food and drinks are what you would expect from a premier inn, there are no complaints and brilliant service
Hotel highlights
Great value

The girl that checked us in was not the usual friendly welcome. Building work starts at 8.45am in next room. Heating did not work.
Trip type
Vacation
Travel group
Friends
Rooms: 5
Service: 3
Location: 5
Walkability
Very easy to walk around city centre. Recommend you walk down to canal where the Royal Armouried Musem is. Water Taxi was there.
Food & drinks
Try the Duck & Drake fantastic pub and real ale. Whitelock must not be missed either.
Hotel highlights
Great value

Lovely stay. The lady at reception when I checked on was so nice, she was conscious there were a few stag party groups staying (which I wasn't aware of) and at check kindly moved me to a quiet room, how kind of that?! Also, I had a slight problem with my TV and I mentioned it to the same lady at reception who had checked it in and she came up and changed it for me! Great service, lovely spacious room. Would stay again!
Trip type
Vacation
Travel group
Solo
Rooms: 4
Service: 5
Location: 5

Booked for one night as had a meeting in Leeds the following day. The hotel is in a great location, particularly if you are coming to the Arena as it's right across the road. The room was really spacious, clean and well equipped. Had a great night's sleep and wonderful breakfast. All the staff were helpful, professional and courteous, especially the young man who lent me a charger plug for my phone as I'd forgotten mine.
Trip type
Business
Rooms: 4
Service: 4
Location: 5

Location is the only good factor. Lifts were broken throughout the stay. Not often anyone on reception. Not once was anything cleaned or changed in my room and had to request clean towels. It should be a given someone would want a room cleaning and new towels when staying 5 nights. Had a big room but it honestly looked like i was missing furniture in thr room. Would not recommend.
Trip type
Business
Travel group
Solo
Rooms: 1
Service: 1
Location: 4

Visiting our Son as he has started university and as I have mobility issues I could park at the hotel which was very useful. The bar staff were very helpful giving us lots of information and the hotel is very well set out. Great nights sleep as usual as the beds are great! The checking in was a bit chaotic but we used the check in screen with no problems. One of the lifts were out of order and the reception area floor was extremely sticky.. not sure what they had used to clean it.

Although we experienced some challenges during our stay, such as a malfunctioning lift and a leaking bath, the staff were always helpful and willing to assist us. On the plus side, the breakfast at this Premier location was excellent. Overall, while not the best Premier location we've stayed at, it was still a decent experience thanks to the helpful staff and tasty breakfast.
Trip type
Vacation
Travel group
Couple
Rooms: 3
Service: 4
Location: 5

Unfortunately I didn't feel this place lived up 2 last time we visited 3 years ago, the rooms were fine basic and clean. Couldn't open the windows and the air conditioning was non existance, generay staff were short on the ground and seemed like they didn't want to work many with had I couldn't be bothered attitude unfortunately It's cheap and that's about it great location 2
Trip type
Vacation
Travel group
Family
Rooms: 3
Service: 2
Location: 4

Stayed here as it was a convenient location for our work Christmas do. The room had a great view as was on the top floor and was very large. The rooms did feel a little tired for a hotel that is relatively new. There was quite a large queue at check in which was quite annoying with only one person at the desk. Apart from that it was fine.
Trip type
Vacation
Travel group
Solo
Rooms: 3
Service: 3
Location: 3
Hotel highlights
Great view

Lovely, clean hotel with very comfy beds. Lots of little noises through the night though and we could hear a droning noise from somewhere. It wasn't from our room as we had the AC unit switched off. The breakfast experience was super though, with social distancing measures followed thoroughly. Jacqueline deserves a special mention. She made our morning mealtime the most pleasant it's ever been, anywhere. Nothing was too much trouble and she's lovely, a real asset to you.

Room clean and comfy. No complaints. Ideal location. Continental breakfast very poor, lack of choice. Six natural yoghurts on display and an empty fresh fruit dish. One half of a bagel, no butter only veg spread. bread available and, croissants, no pancakes, fruit, selection of yoghurts as advertised in the room menu. Ive stayed in a lot of premier inns and this is the worst for continental. Dont pay the 7-50 It would cost. Had to go to costas to get something decent.

Must be the best place to stay in Leeds on a budget. Paid £100 for a couple, dinner bed & breakfast. Fantastic value and great food. Left our luggage in the morning and walked the Leeds canal. Fantastic. Also, I can recommend the Spoons 2 min walk from the hotel, has a nice suntrap.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Food & drinks
Get the meal deal
Hotel highlights
Great value

Had our room refunded as it stank of cigars and smoke when we got there. They were unable to switch us out the room as fully booked . We couldn't open the window and with the kids having asthma it was a nightmare to be honest . The receptionist couldn't enter because of how strong the smell was. She gave us a airfreshener which didn't really help .
Trip type
Vacation
Travel group
Family
Rooms: 1
Service: 3
Location: 4

Good price quality ratio. Rooms and the breakfast were ok. If you're on a budget you can't go wrong. There is no parking on site but there is a large parking at the Merrion Centre next to the Arena which is a 5 minutes walk to/from the hotel. Note: Using Google Maps to guide you to the hotel was pretty useless. We passed the hotel a couple of times before we found entrance.
Trip type
Vacation
Rooms: 4
Service: 3
Location: 2

Standard premier inn. But the breakfast was disgusting and I was literally kicked out after 11:20, barely could finish food. I asked for vege sausage and bacon. Got normal sausages and no bacon. Scrambled eggs are disgusting!!! Are they actually boiling them ??? Didn't touch them, as they smelled bad and made me feel sick!
Trip type
Business
Travel group
Solo
Rooms: 4
Service: 3
Location: 4

Excellent standard for the price paid for a Tuesday evening. Comfortable room with cosy duvet and plump pillows. A cooked breakfast is almost half the price at the nearby Werherspoons if you want to venture out. I would have stayed an extra night if the rate hadn't shot up by about £17 for the following day so transferred to Travelodge in the centre for lower priced accommodation.
Rooms: 5
Service: 5
Location: 5

I stay at this hotel regularly because it is conveniently across the road from the arena. The facilities are basic but what you'd expect from a Premier Inn. Unfortunately, this time I stayed, the cleanliness was not great - I even found a condom (thankfully wrapped!) by the bedside.
Trip type
Vacation
Travel group
Family
Rooms: 2
Service: 3
Location: 5
Hotel highlights
Great value

Pleasantly surprised by the size of my 'end of corridor' family room on floor 6. If I'd had the rest of my family with me there was plenty of space, although not much storage had we wanted to unpack bags. As it happens there was enough space for me. The room was clean, the shower hot and powerful and no noise from other rooms. The breakfast was plentiful, and the staff attentive and pleasant throughout my stay.

Premiere plus room was very clean, incredibly comfy. The cleaners left it spotless! Only aspect that let the experience down was the understaffed breakfast area, I felt for the staff that seemed stressed out and lots of people were waiting for the food/juice to be refilled.
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 3
Location: 5
Hotel highlights
Quiet

The staff are so miserable that’s probably because there was not enough of them. Not one hello or smile during our stay. Had to queue/wait 30 mins for our breakfast. Bread was frozen at breakfast. Had to go to reception to ask if we could get a drink as no one attended the bar. Cutlery and tables dirty and sticky floors.
Trip type
Vacation
Travel group
Family
Rooms: 3
Service: 1

Stayed here for a gig at the arena. Perfect location a literal stones throw away from there which was perfect afterwards. Just around the corner from restaurants and over the road from a market with a Subway. Would highly recommend to anyone going to the arena
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Quiet, Great value

Perfect location for almost everything, especially First Direct Arena. Classic Premier beds and rooms in general. They have a deal with Citipark nearby, so that you get 24 hour parking for half price. Don't forget to use it before you leave. Decent breakfast and generally great staff. Has on-site 'Thyme' restaurant and bar.
Rooms: 4
Service: 4
Location: 5

Single bed had not been made up/no bedding. Carpet grips exposed. Pleasant staff member at check in. Complete opposite experience with staff member at check out.
Trip type
Vacation
Travel group
Family
Rooms: 2
Service: 2
Location: 4
Rooms
Spacious room. Comfy bed.
Safety
Carpet grips exposed
Hotel highlights
Great value

Charlotte and enzo are both amazing, for fasiliting and hospitable enjoyable. Both meeting our needs and wants, wonderful employees. Enzo put us in the right direction. Room was clean tidy and beautiful with a fantastic view
Trip type
Vacation
Travel group
Friends
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great view

Only saving grace was it was 3min walk to the venue (first direct stadium) Breakfast was not up to their usual high standard bacon like leather no eggs on 3 days
Trip type
Business
Travel group
Friends
Rooms: 1
Service: 4
Location: 5
Rooms
Rooms were very tired and cold I do know that the hotel is being refurbished tho!!

Expensive! hence we didn't even stay. Ringing for a quote was enough. £167 for 1 night! It isn't the Hilton. Where are all these £39 rooms that are advertised ‍♀️ This was for a booking well in advance too. Booked i a Holiday inn express with breakfast for less than half that cost instead. No brainer!
Travel group
Couple
Location: 1

I'd give this a 3/5 overall. Ideally if you're just needing to get your head down for a couple of hours however the rooms weren't fully clean and the bed wasn't the comfiest, with a draft coming in through the window. Basic hotel but does the job
Trip type
Business
Travel group
Couple
Rooms: 3
Service: 3
Location: 5

The staff were fantastic, Wayne, Alex, Jane and Jordan especially. The only downside on my stay was iron and ironing board you collect from reception and that because the supplier problem the menu was reduced every day. That said the staff were very understanding and handle the situation well.
Rooms: 5
Service: 5
Location: 5

Good sized room and the comfiest beds and pillows, good onsite restaurant and lovely friendly helpful staff.
Trip type
Vacation
Travel group
Solo
Rooms: 4
Service: 4
Location: 5
Walkability
Right opposite the arena and close to centre and all amenities.
Hotel highlights
Quiet

First time at a Premier Inn. Excellent stay, great price, super comfortable bed, large spacious room. Clean. Easy once there as paid/checked in the day before so just got our room number and doors cards via a machine. Lovely bar area huge bonus as it faces the Leeds Arena so right a cross the road. Highly recommended

Reception staff helpful and polite. However, room not cleaned since being here. Even though maid was in adjacent room cleaning. Bin nor emptied or cups replaced. I found the room cold and couldn't heat the room. Shower gel not refilled when I arrived. I've stayed in better Premier Inns and this is not one of them.

Going to a concert at the arena? Stay here! You couldn't get a better/closer hotel ☺️ Rooms are good, clean...lift is weird and slow but no worries. Staff are great, we were right pains due to late comers and they couldn't have been more helpful. And top all you can can eat breakfast for a tenner the next day

SERIOUSLY AVOID UNLESS YOU WANT POOY TOWELS! If I could give 0 stars i would! Hair in sink, in toilet and in bath tub, poo on towels, hair in bed & no where to plug kettle in £100 per night + is a joke!!
Trip type
Business
Travel group
Solo
Rooms: 1
Service: 1
Location: 1

Really good location for the direct arena visitors. It is also convenient for the city visitors as it is five minutes walk from the most visited attractions. Room service is good too, it was easy to check in and check out. Their breakfast was ok and I won’t try it it again. Cleanness is excellent as well.

Brilliant service and food. Room was also a lot bigger than expected, and even though it’s not the newer room styles it was still very clean and up to standard
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great view, Quiet

Room perfect, location perfect but breakfast absolutely shocking. Worst premier inn I’ve ever had. No beans, no sausages, no croissants. I want a refund!
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 1
Location: 5
Food & drinks
Breakfast terrible!

Great location for First Direct Arena, bang opposite. The room was decent, breakfast was excellent in spite of delays in replenishing the buffet. The bar was a disappointment with poor selection of beers, and no draught beer, lager etc available.
Rooms: 3
Service: 3
Location: 5

Hotel staff was excellent . The room in need of a refurb paint on bathroom ceiling was peeling really bad to the point flakes in the bath. Two lifts but only one works which is frustrating when waiting in busy periods. Breakfast was perfect .
Rooms: 2
Service: 5
Location: 5

Perfect after a gig at the Leeds first direct arena which is literally in front of the hotel, you’ll be in your room 5 min after leaving the arena. As all premier inns, perfect comfortable beds. Nice stay.
Travel group
Couple
Rooms: 5
Service: 4
Location: 5

The room was lovely and spacious. It was very clean. Staff were very friendly and helpful. Breakfast was incredible, there was nothing missing despite how busy it was. The location is great for the Leeds arena and for a great price. Would definitely recommend and will be using again.

Very nice place. Nice staff. Clean room. Tasty breakfast. And very close to many attractions in Leeds City center.
Trip type
Vacation
Travel group
Family
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Quiet, Kid-friendly, Great value

Our room was spacious. The bed was comfy and even though we were close to the lifts it was a quiet night. Being right next to the First Direct Arena, it's the ideal place to stay if you're going to a concert.
Rooms: 5
Service: 5
Location: 5

We stayed over on the 5th November and had an enjoyable stay. Asked for more pillows and hand towel which were promptly sent to our room. We were greeted by a lovely jolly lady at breakfast (unfortunately i didn't get her name). The breakfast was good.

Rooms are a bit tired to be honest. I didn't really want to watch TV but reception was poor. 2 lifts out of order, but I guess that's one of those things. Some lights not working in the bathroom.
Rooms: 3
Service: 4
Location: 5

There was an issue with under staffing so couldn't eat in the hotel as I was told there was only one chef and one server working that night, so didn't bother going for breakfast as thought it would be likely the same... Nice clean room that

As we approached the reception, we noticed that there were no humans, they had been replaced with computers where you check into the room yourself. Before we even approached the machines a voice to the side us said, "you wanting to check in

It was okay, staff really nice, breakfast lovely, great location for the First Direct Arena. But room 909 has slight black mould behind taps which was a little off putting and the double bed had such a slope on the right hand side I felt

Perfect location for the arena - just across the road. Room was quiet, spacious and clean. Beds were comfy. Shower was decent. Hairdryer wasn't the best but it did the job. Excellent blackout curtains. Would definitely recommend More

Nice hotel, nice staff. Seems to be run by two. Looking tired now. Big room's, big bathroom. Like most 3 star hotels, the bathroom looks old and is falling apart. But if you pay around £70 it's fine. Any more than that is excessive.

Great location to explore Leeds. Quiet and comfortable hotel. Had better breakfasts though, room too small for buffet really and not very much choice. Nicely cooked food though.
Rooms: 5
Service: 5
Location: 5

Standard issue Premier Inn. VERY well located right next to the arena. Make sure you arrive in good time for breakfast - they struggled to accommodate lots of people after a show the night before and ran out of certain food.

Second time in this hotel. Undergoing refurbishment works, the new rooms are amazing
Trip type
Business
Travel group
Solo
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great value

Cant complain. Brilliant comfy bed, breakfast was good and excellent for the Arena. Thanks all.
Travel group
Couple
Rooms: 4
Service: 4
Location: 4
Hotel highlights
Quiet, Great value

Good hotel just opposite the arena. The rooms are quite spacious all be it a bit dated. Very easy to get to the city centre. Breakfast was OK but ran a little late
Rooms: 4
Service: 4
Location: 5

Duncan was exceptionally attentive, friendly and made our stay pleasant.
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Great value

Shame staff in the restraunt turned up their noses at guests we were just an inconvenience.
Trip type
Vacation
Travel group
Friends
Rooms: 4
Service: 2
Location: 5

The core reason I leave the rating I have, or even bothered to leave review at all is because of the service delivered by the manager Jane. To say she went above and beyond is an understatement.

Dreadful. Bathroom of the room stank of smoke, TV was like a small computer monitor. Avoid
Trip type
Business
Travel group
Solo
Rooms: 1
Service: 3
Location: 3

Good location. We Used the Merrion Way car park for 24hrs. Get the ticket validated at reception to get a discount
Travel group
Family
Rooms: 5
Service: 5
Location: 5

Great hotel. Literally 30 seconds walk from the Arena. Clean rooms, friendly staff
Trip type
Vacation
Travel group
Friends
Rooms: 5
Service: 5
Location: 5

Nice big room,comfy bed,service non existent was told to use self service machine to check in. Only one spare pillow,noisy guests in the room opposite that disturb my sleep. More

Parking is tough but it's close by and about a tenner a night. Close to plenty of food places and for the arena.
Rooms: 5
Service: 5
Location: 3

Clean rooms, nice dinning / bar, Breakfast good value. Great place to stay if going to the Leeds arena..
Rooms: 4
Service: 4
Location: 5

Friendly and helpful staff. Clean rooms. Fantastic place to stay and rest. Affordable prices.
Rooms: 5
Service: 5
Location: 5

Hotel is to a good standard as you would expect. Service in restaurant was slow for dinner
Trip type
Business
Travel group
Solo

Rooms are a little tired. Great location for the First Direct Arena. The bed was very comfy and the pillows great. We will be back. More

perfect location, the room is big and tidy. No parking space, but the hotel has a discounted price at CitiPark Merrion Centre. More

Worst Stay Ever - Rude Staff & Unbelievably Noisy!!! Arrived to see scaffolding up, no warning about work ongoing otherwise we