This location has gone downhill ever since it went to self-service only and no one on property. We have rented here for years and needed to downsize and it has taken nearly a week to get that resolved. There is NO communication if you leave a message and you get mixed answers from people at the location on Beach Street which is where the message directs you if you need a person. The property is also in bad repair. Today the elevator wasn't working. There have been days that the door doesn't open so if you needed something you couldn't get in at all. There are holes in the walls, and I serious question if the building is climate controlled because it seems awfully warm and it is a mild day today in Texas. The only saving grace was a relief manager at the Beach St location named Daisy. She went out of her way to help me with the transition to the new unit. Had she not been there, I don't know if this would have been resolved today.

Easy to deal with, easy to setup. Deshawn was friendly, knowledgeable and a pleasure to work with. ( This was my first experience with public storage Deshawn is no longer there, actually no human is there it is all kiosk now.) I have adjusted my rating for Public Storage because of dramatic price increases. The facility itself is pretty standard, though 2 weeks ago when I went last, the large doors were not working making it very difficult if not impossible to move your stuff in or out. This company also increases your rent about every 6 months. There is no reward for loyalty or staying with them. In the 3 years I have had storage here my rent has increased over 200% When you call they tell you sorry, nothing we can do. It feels to me like they get you and your stuff on site and know most people do not want to have to deal with moving again.

This place was the worst storage facility that I've ever been at it's hard to get in and once you get in you have a slope that you're having to work with in a parking lot if you call that a parking lot cuz there's not much room for parking you have to push your items up the slope into the buildings and it's definitely not accessible to anybody that has a wheelchair or a walker because my father almost fell there in the parking lot trying to walk up into the the facility is filthy it's hot they have no moving equipment at all and you can't get ahold of anybody to help you with any problems you may have. And I didn't get to see the place before I rented it had I seen it I would have never gone there they're lucky I even get one star! Donetta thank you so much in helping us close out the account you have been wonderful !

Fabulous and organized experience today and every day with Rhonda! I arrived early for my appointment and she was there! Rhonda recommended all the supplies I needed to keep my precious cargo fresh while it sits in storage for a few months. The storage space she gave me was clean and bright with no odors: very nice. She is a wiz on the computer and I had my contract, keys and keypad code in 1/2 hour. One thing the website does not mention is that you MUST make an appointment to set up your storage place, even after you receive your confirmation of reservation. That’s NOT on Rhonda...PUBLIC STOAGE should update that info on reservation emails and paperwork! This is a busy and clean facility run by a top notch property manager named Rhonda! Thanks for the excellent service.

I have been contacting this location for 3 months to get my keys replaced. After numerous emails and voice mails to multiple numbers provided from the call center I have NOT be responded to. This makes 3 months that I have paid for a unit that I cannot get access too, and the representatives from the online chat AND the call center have advised the only reason to remove the lock is to have a property manager on site. It makes no sense that a property manager can disappear for 3 months and yet somehow still be employed. To this day I have gone to the location and continued to call to not have access to my unit.

The company as a whole is difficult to get started with. Location I was assigned seems to be in use. It is also upstairs, not on the ground floor as advertised. Website can’t log me in, despite my credentials being fine. Emails to reset credentials are slow to come or don’t come at all (yes I checked all my other folders). There IS a charge pending on my card, so something went right somewhere. Hoping once things get sorted it’ll be ok, but this isn’t a good start.

My assigned unit was already occupied. After numerous attempts to contact someone I finally got through and was reassigned another occupied unit. I finally just tried getting my money back as by this point I had already been charged three months for nothing. Customer service said I had to talk to the property manager but it's like they doesn't exist so I just had to file chargebacks. 15/March/23 Update: this shady business actually sent me to collections.

Jan. 2020 We, have had an excellent experience with my storage provider. ”Public Storage on Brentwood!” The Customer Service Provider ”Jasmine ” was extremely helpful with delivering me an Explicit explanation of payment schedules & property rules & the opportunity to fully understand my bill & the break down the charges. I highly recommend her professionalism, to others. Sincerely, Very Pleased Customers

The property manager Rhonda was very nice and helpful. She took the time to ask questions about my move to make sure the unit I was renting would accommodate my belongings. She was patient and offered advice about schools considering I moved from Wisconsin. The storage site and off was clean and cool! I would recommend this location to anyone looking for storage and advice on Texas... Thanks Rhonda!!

Horrible place. I wouldn't rent here at all. You can never reach a manager and can't wait to get my stuff moved out. Even staff that have to come here from other locations say don't rent from any of the Public Storage that don't have a member on site. Rent goes up without warning, with nothing changing. If you're gonna raise the rent, at least up the services provided.

Rhonda was great getting us as close to front door. The Only problem and not her fault was she called her Hotline and it said if she had a customer in office push one but she was not able to get any help and she could not rent is the orignial space because it would not show up in her inventory.. Not Rhonda fault she was amazing

I just recently reserved a storage unit with Rhonda at Public Storage. She was so helpful and made the process so easy. She was very nice and pleasant to talk to. She helped me find the right size unit and even helped with packing and storage supplies! The units are nice and feel very secure too. Thanks RHONDA!!!

Arrived 20 minutes before closing without an appointment and Michie was receptive and willing to help me, even staying after closing time. She answered all my questions cornering contract details and insurance, patiently and politely. I would recommend Michie for a raise and I would recommend Public Storage.

I like dealing with real people. This experience proved why. I had to go to main office to get code to the gate. There was no lock in the unit, got a call and said it would be in there the next day, it was not. I ended up buying a lock, now I have to work on getting a refund for the lock I purchased.

I rented a storage unit in advance of when I needed it. When I arrived to put stuff in it the unit was locked. I could not use it. I contacted the company once and they told me a person could help me at another location. It ended up that no one would help so I canceled that unit and went to Uhaul.

Joni was very helpful on my move in. She explained the process clearly and made my move in simple. I've rented here in the past and both times I have been happy with the level of customer service I have received. Thank you Joni and Public Storage for your consistency in everything you do.

Jasmine was the employee that attended me for my 2pm appointment. She was very helpful and courteous. Tour was provided and rules were outlined. Reserving online will offer better prices versus walk in. No complaints on my end with this location.

Price has increased dramatically climate control units do not exist i almost passed out grabbing some things from out my unit recently. No customer service whatsoever unless you call taking to a voicemail without any follow up call service.

Hi. I rented a unit today from tamisha and i honestly must say she was excellent. She had great knowledge on the mattress covers she sold me and knew exactly what i should get if i was storing for awhile. Although i could tell she wasn't

I don't recommend this place there's never anyone insight during business hours their climate control storages are not cool at all hope my photos survive and if your even a few days late my friend didn't even get a notice that they were

Rhonda was the bomb!! Transferred from out of town and contacted 2 weeks in advance. She kept me posted on the status of my reservation the entire wait. The property was clean. Several people were moving in at the same time and she took

OK So I still dont understand if I rent a 10 x 15 why the door is only 5 ft wide. But RYAN was awesome!! After speaking with him on Saturday and having to drive to the Beach St location, RYAN got everything fixed to my satisfaction

Rhonda was great and helped me; but I did like call center and email stating I could show anytime and she had two appointments in her office she set me with an appointment so this should fixed and will help your managers very much

Not good enough someone stole my storage unit. Since I didn't have insurance I'm not getting payed for the loss, lost more $6000. So recommend to get insurance or might as well leave things on the street... …

April is the most awesome, organized, knowledgeable employee I have come across in years. I've had some horror stories happen with other units...I ABSOLUTELY LOVE HER!!! DONT MISS OUT!!! you won't be disappointed.

Angel was amazing and extremely helpful. She made the entire experience very simple and easy. Definitely would love to have her if I ever have a problem (but... I don't want problems so... Ok. Nevermind)

Andria was amazing. Her winning personality made for exceptional customer service. Good customer service is rare these days, so I truly enjoyed the experience and will definitely recommend this location.

Aimee was very professional and courteous in explaining the rental agreement and showing me the property. She called to verify my online reservation with 5 minutes of submitting and was very friendly.

Rhonda we have had our storage for a year and she has been the best manager ti deal with. Ahe is friendly and nice. Makes payments easy and property everything about her is cool . keep her

Was very satisfied with service very helpful an nice! Darbasha made sure I understood everything an got me a great size unit an helped me out with my lock! Very blessed for her today .

The staff seemed great. But it gets packed and there isn't much room for all the people coming and going. You also have to punch a code for every door you go through

Rhonda has the best customer service every time I come in an make a payment she always greets me an makes me feel like my storage is in great hands. She's awesome.

Rhonda is a great asset to this company. Very friendly and social. I had a great experience setting up my rental and look forward to a wonderful relationship.

It was very pleasant and Rhonda was extremely nice, and she has a lot of patience. She's a great person. She made me feel welcomed. Thank you so much, Rhonda.

Do not rent here. They won't return calls. They mark you as a move out and cut your lock and steal your stuff. This place is nothing but crooked and thieves

Great location right off the freeway with great help by the employee that was there i believe her name was shane. Either way definitely worth recommending.

Always clean. The staff is helpful! Never used any type of storage before and I have had my questions answered w smile!

I recommend this location Exelent customer service Ryan is the best always so friendly and professional …

Highly professional and extremely helpful. Would definitely recommend visiting Donnetta. 5+++ stars

I get another auction unit at this facility this time they do a great job helping me . …