I called and they seemed to be closed so I left a voicemail with a couple questions expecting to get a call back the next day or so. I was afraid id have to wait to gain access to my unit until they were open again - but to my surprise, Paul returned my call within minutes with detailed directions & everything I needed to know to get my storage unit set up myself by using the app, and was able to use the unit same day -hassle free! He took the time to carefully explain step-by-step how to get to my unit & how to gain access to the building, ECT. Thanks for your help, Paul! I was in a real bind and would've been an anxious mess without your help. 10/10 for this Public Storage & to Paul. ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ (The facility was closed due to employees being sick/ or snowed in, yet Paul was still responding to voicemails & was extremely diligent when helping customers any way he could. Incredibly helpful.)

I want to be clear here at the beginning — James was very helpful and polite during my tour of the facility. James gets 5 stars! However, I’m very troubled to see almost a dozen people here reporting their units were broken into over the last year. Further, that management didn’t even notify them of the theft, was uncooperative in insurance claim processes, and flat out didn’t seem to care their stuff had been stolen. Most of the units in this building are thin wooden doors with padlocks on them — extremely easy to break into. They supposedly have cameras on site, but it sounds like they are essentially useless. I had a reservation to rent here, but after reading nearly a dozen 1 star reviews reporting theft and/or steeply rising prices after contracts were signed I will never be a customer here.

I want to rate this place zero stars it is so horrible. Their elevator has been down 4 days now. No one has said when it will be backup or if it will be backup. The property manager never picks up the phone. You get detoured to some hotline where you talk to a different person each time. The sad part is they have another elevator, but I am unable to access it because I don't have a code for the bottom storage facility they have my code, only works for my floor. It says it's 24-hour access, and it does not. They say there's someone there from 6 A.M. TO 9 P.M. there is not. You are better off going to another place.

Beware steep and quick price escalations after your initial rate agreement. I have been renting a 5x5 unit here for ~6 months. Initial reservation and move-in processes were smooth and thorough. And everyone I have encountered in the office has been helpful and pleasant. My initial price for my space back in February was reasonable. But there was a 35% per month increase in my rental fee starting in August. I sent two messages through the app to ask if the charge was correct and what drove the material jump in the fee, but I have yet to receive a reply. That has been my experience with this facility thus far.

updated review from 5 stars to 1 star: Deciding to utilize this company was one of the worst choices I’ve ever made, and resulted in me losing hundreds of dollars that they absolutely should have refunded to me. I honestly cannot even figure out where to begin but fair warning, stay away. There are so many other options in the area that are the same prices, safer, have actual customer service and won’t treat you with zero humanity. The only reason they have good reviews is because Michele asks for reviews when you sign up and at that point you have zero clue what you’re getting yourself into.

My unit here was recently broken into. The thief replaced the lock with one of their own. The theft wasn't discovered until I visited my unit and discovered my key didn't work. The storage facility never gave me video of the theft or proof that they had reviewed the security footage. All my calls have gone unanswered. I was also told other tenants would only be notified of my theft at the facility manager's discretion. So other thefts may have occurred during my rental period that I was not informed of. I'm never using a Public Storage facility again.

The elevator has been broken here at least 50% of the time I’ve tried to access my storage unit, and this issue has been recurring for over a year now. We do not have access to the stairwell from outside, so that means at least 50% of the time I have no access to the product that I pay to have full access to. In my book, this is false advertising and warrants a BBB complaint and possibly legal action. Look somewhere else if you don’t want to have your personal property inaccessible due to constant equipment failure.

The reviewer AH is just an insecure and negative loser who didn't make it far in life because he was bullied for most of his life. So he compensates by harassing exhausted workers and gaslighting them to elevate himself. On top of that, he also feels entitled to throw shade at them by leaving 1 star reviews and uses anonymity to hide his cowardness. To the manager reading this, I hope you notify AH and send this message to him because I want to get him mad.

They are super friendly and helpful, and I have never even rented a unit there. The people I've met who work here have been happy to go above and beyond what I've asked of them, insistent on it even. Very caring and genuine, super cool to see. Like I said, I'm not renting here, but based on my experience with their staff alone I'd highly recommend this place. (I'm the girl who left the note on the garage door, if you're reading this, thanks again!)

I didn't actually rent at this facility. I talked to Paul, and he definitely went above and beyond for me. One of his coworkers had booked me a parking space for my work truck. An inside parking space. And Paul figured out that my 12' tall truck was not going to fit in an 8' tall parking space. He saved me time, money, and frustration. Then Paul went beyond, by finding me a parking space that I can fit in.

Avi is the customer service gal that helped us get into a storage unit. She is very versed in her information she provided for us. We left with no questions except how to leave a review. She not only walked us up to the unit we were interested in, but she also explained how everything worked and called our unit the "penthouse" unit. I am very pleased with her service and friendly mannerisms.

Excellent Service. Avi was fantastic! Explained everything. Helped with the elevator. Don't know how she stays so calm with all the repeat questions I am sure she gets as people forget what they are told. So patient! Really accessible. Watch the online prices to get a good one. They change daily. 4 stars -the units are not new but maintained as best as possible

I've had more problems with a storage unit. On 3 different occassions the elevator wasnt working and since no one works on site and they never pick up there phone that means you cant get in for the day. A storage unit should be reliable. I live a 2 minute walk from this one but am going to move to one I have to drive to because this place is so bad.

This review is for the staff member Michelle L. who was working today. She was very kind and so helpful in getting me to my unit when the elevator was down again. Public storage is very lucky to have her as an employee! Again this is NOT a review for the space itself, that is a very different rating. A+ for Michelle though!

The people at the front desk make a real effort to be helpful. The location is super convenient if you are based in inner NE/SE. I didn't love the freight elevator, but the staff are on hand to help out when people have trouble with it. Felt very secure. Thanks to Jack at the front desk for helping make our move-out easy.

After going through an extremely difficult move the manager avi made our end result pleasant! She was very kind and patient and even more so helpful. We are very happy and pleased and would refer everyone we know to this facility! Too bad the rest of the move could not have been as enjoyable and easy as the end of it was!

Matthew at the Sandy location was the best person we could have asked for to help us get set up in our new storage space. He was kind, knowledgeable, efficient and answered any and all questions we had with clarity. Thank you, Matthew! I would absolutely recommend this spot to anyone looking for a storage unit.

I just got a 5x5 unit in this location. The application and move-in process was super easy. Property manager Avi was super helpful, friendly, and knowledgeable. She showed us around and answered all our questions. The premises are clean, the access hours are reasonable, and I felt like my stuff is safe.

Have loved my experience here- Avi, the Property Manager, checked me into the unit and was very helpful, high energy, and answered all questions I had. Carmella has also been very helpful with questions and helping out when I've been around the unit as well. Huge thank you to the team!

Checked in today, and had nothing but a great experience. Avi passed my information along to Jack, and both were super helpful, hospitable and efficient getting me checked in and into my unit. Rates were great, everything was clear upon signing. Definitely recommend them.

Don’t recommend this place. My unit was broken into in May and I’m still dealing with insurance and police reports. However, staff member Justice is the only saving grace for this place. He was so helpful and made my interaction with public storage better.

Having been a customer myself of nearly half-a-dozen other public storage locations and having spent a combined 15 years working in both the customer service and hospitality industries, I was impressed with the level of customer service and

First of all, the staff are amazing! They have made my experience with Public Storage super smooth. The facility is clean, secure, and there are supplies when I've needed them. My questions and requests have been seen to right away. A high

DO NOT STORE YOUR STUFF HERE. I had my stuff in a 5x5 from April to today. There WAS NO VISUAL SIGN OF BREAK IN, as my lock had not been tampered with, but thieves managed to steal a safe with my birth certificate and social security card,

Carlos was very professional and pleasant to talk to. He gave me a thorough walk through on how to use the elevator, access code and storage lock. Great experience! I highly recommend this Public Storage business. Thank you Carlos!

Michelle was very helpful and friendly while assisting me with finding my unit, she made sure I knew how to access my unit and took her time showing me how everything worked. I was very appreciative of her kindness, thank you.

Very easy process to sign-up and the customer service is awesome!! Betty was wonderful and showed us a unit before we decided to rent. She answered all of our questions, was patient, and made the whole process excellent.

I’ve had really bad experiences with management previously being unresponsive, not staffing the location, and allowing theft to occur. The new manager, Michelle, has been very helpful and responsive. Thank you Michelle

Absolutely incredible experience signing up! Super easy and affordable, Avi makes everything really easy and is an absolute gem to talk to. Will be recommending this location to anyone I know who needs storage in PDX!

Justice was fantastic! He explained the elevator process and went with me the first time to make sure it made sense, and he was professional and engaged with the move in process. 10/10, and great customer service.

Avi was amazing, nice and super helpful!! Their communication was extremely thorough and the storage set up was easy. They helped me with the elevator too, definitely made it quick to move in! Highly recommend!

I've been meaning to write this for awhile. I called and talked to Carlos about renting a unit and he was amazingly helpful and thorough. So great to get good customer service for once - it's rare these days.

Betty was extremely helpful and made the process of renting very efficient and easy. She answered all our questions. It was our first time to rent a storage and it was a great experience. Thank you Betty!

The location is great and the process was very convenient. The elevator makes the moving of heavy objects a breeze! Price is great for the amount of space offered and the staff is friendly and efficient!

Update 10/11/19: great experience with Avi and Jack. I’ve never used a storage facility before and I was in great hands here. Will definitely use this location again if or when I need to in the future!

They reduced their staffing to 4 hours a day(which they rarely actually do, I haven’t seen someone working those hours in months), and now my unit has been broken into. Do not rent from these people.

Sandy Public Storage is the greatest. Michelle go out of her way to asist a needy customer. N u don't see a lot of customer service like that thease days.

The alarm goes off no fewer than twenty times a night, every night. Not surprised to read reviews saying that units are getting broken into.

Not recommended. No security cameras on the floors, maybe two on the outside so your things are not safe. My unit was ransacked easily.

Michelle was fantastic! She had answers to every question, was beyond speedy and the friendliest person I’ve ever dealt with storage