We wanted to upgrade our kitchen stove from electric to gas and this involved installing a new gas line from our existing gas meter. We called around to a handful of places to have someone come out and give us an estimate. Most places wanted to charge a fee for coming out or could not come out right away. This is where Queen City stepped in. Not only did they not charge us for the quote, they were the first company to have a someone come out and look at what we needed. Bill Ferguson was at our house within 24hrs of calling them. He was on time, straightforward and quoted a reasonable price up front. He explained everything about the job and what they planned to do. I was initially impressed. We tried getting quotes from several other companies. A few were outrageously priced compared to Queen City and others we did not feel comfortable giving them our business, so we ended up going with Queen City for our installation. Just two days after we opted to go with them, they scheduled a technician (Fernando) to come out and do the install. "I cant say enough good things about the turn around times, it exceeded my expectations". Fernando was an awesome tech! He was very friendly, knowledgeable and truly cared about the quality of his work. He did an outstanding job installing the gas line and we couldn't be happier with how it turned out. The next part was scheduling to have the line inspected. Queen City scheduled everything for us and kept us up to date throughout the whole process. After the inspection was done, another Technician (Paul) came out the very same day and completed the final hook up of the line to our stove. Paul was also a great technician. He finished up the job without a hitch. He was very friendly and you could tell he truly cared about his customer service and quality of his work. All and all, we are very satisfied customers. Queen City Plumbing exceeded our expectations of customer service. I would not hesitate to call them again for any other services we might need in the future. If your on the fence about working with them, don't hesitate, they are an all around great company and you wont be disappointed that you gave them a call.

The team from Queen City were responsive, professional and did excellent work. The job, installing a thankless hot water heater, was EXPENSIVE though. The total cost, after tax to install the $1700 unit was just shy of $8000. It took 3 men 6 hours to complete the job. $1000/hr, or $333/hr per man. Quality work, but worth it? I don't know, but shoddy work would be disastrous, so one pays what the market demands. Despite the cost, the resulting system is a tremendous improvement over our old tank system, and the pros (a special call out to Vinton Moore, a real pro and a gentleman too) at Queen City did top notch work. After the job was done, I got down in the crawlspace to inspect all aspects: the electrical wiring was clean and tidy; the newly installed gas line was likewise well routed and cleanly terminated; the venting of the unit was just about as tight and clean as one could imagine; the condensation drain line was neatly routed through the brick exterior of our house. The only nit about the work was a drywall penetration into the crawlspace that really should have been sealed by the team. I sealed it myself with $0.25 of foam sealant in about 30 seconds, so no great foul there. All in all a good experience, but an expensive one.

Queen City replaced our whole house with plumbing due to a leak under our slab. Instead of Jack hammering through our slab, we elected to replace all of our plumbing. Our quote was very reasonable especially compared with other well known plumbing companies in the Charlotte area. Donald, Fernando, Hayden, and Dakota were great and reasonable and They took 2 days with just four guys. They kept the cutting of walls to a minimal and even were able to not cut holes in main living area. They tried to keep as little of cutting as possible. They cleaned up every night and walked through what they did every day. During the replacement, I asked for a new shower valve and they replaced that for very reasonable cost since they realized what I was already in for. They went above and beyond to make sure all fittings were in code for existing ones and even switched one shower fitting out due to it not being in code. They came through after and ensured screw protectors were in place and cleaned up after. Would highly recommend to anyone for plumbing in the future.

Donald and Comorey did a great job repiping my house. Once they got into it, turned out to be a bigger job than they expected and ended up staying late to complete the job. They also offered to come back another day if I wanted, but I preferred to just get it done since they were good with that. They called in for some help and the job was done in one day as I was told. After they were gone, I noticed the water pressure in the bathroom was low, so I called again and Paul was sent to check things out. He cleaned out the lines and changed out another old pipe that had buildup, not letting the water through. Everyone seemed very knowledgeable about what was going on and just went in and got the job done. They were also professional and personable. They explained everything to me and showed pictures of the existing piping to show me what they were talking about. Appreciate the good work.

I discovered on a Friday afternoon that our 20-year old water heater had developed a significant leak in our laundry room. I called Queen City and had the pleasure of speaking with Judd, who was extremely friendly, and immediately relieved a lot of my stress. I assumed we would have to wait until the next day for service, but he had Vinton and Comorey at our door in less than two hours. They arrived with a new water heater that fit the cramped space perfectly and worked to.make sure everything was perfect. They were very friendly and kept us informed all during the replacement process. I'm so happy to have found this company - especially in a time where so few seem to respect good quality work anymore. Thank you, Judd, Vinton and Comorey!

We experienced a water main leak under driveway. After consulting a friend in the construction business, we knew this was going to be an extensive and costly repair, so we focused on plumbers by reading reviews and decided to go with Queen City plumbing. After getting our quote, the process was easy to schedule the day for repairs. Paul Glover and his team (Donald, Dekota, and Vinton) arrived on time and performed the repairs as described. They were professional, communicated expectations clearly, and restored the property as best as possible. They even reseeded the areas of the yard that was impacted from the construction work. Based on our experience, we would recommend Queen City plumbing based on the work product and professionalism.

Justin and his team were great to work with! After 14 years in our house we finally decided to upgrade our water heater to a tankless. It’s been about a year now and the difference is incredible! We got a new shower with 2 heads and we can have that one, our kids shower, laundry and dishwasher all going at the same time and never run out of hot water! This is great for when family or friends come to visit and everyone needs to get ready at the same time. Another unexpected bonus is that the tankless unit can be mounted outside right next to the gas main, which frees up a good bit of garage storage space. Justin’s team was quick, efficient and very professional. I would highly recommend Queen City Plumbing for all of your plumbing needs!

We had a leaking pipe to the street that needed to be replaced quite quickly. Bill called my husband back right away and came out the next day for an evaluation (other companies are just calling us back 4 days later and giving us a hard time that we already fixed the issues (pooh pooh on them)). Bill was great, professional and honest. He sent Michael and Rhett out the very next day to fix everything. They were fantastic! On top of being out here quickly they were super nice and professional. Most of our yard had to be dug up and they even saved several of my plants so that I could re-plant them! We hope we won't have any future plumbing issues, but if we do we will definitely be calling Queen City Plumbing again!

I used Queen City today for the first time. Caiden, Comorey and Fernando we're very polite, professional and informative as they installed a new tankless hot water system at my house. Initial results are good. The company cleaned up well and finished everything within one day. Kudos to Bill Ferguson for his very professional presentation here prior to my decision. Free estimate provided, although the price did come in at several hundred above their nearest competitor. On the other hand, 14 months same as cash, electrician and Roofing skills were all included in the price. And unlike the competition, they were available within just a few days. Considering everything including what I paid, 4.8 stars.

I had contacted many plumbing companies in the past several months. Most blew me off or never returned my calls. I was greatly surprised when Queen City Plumbing actually listened and sent someone immediately. That was Bill. He explained what had happened and what needed to be done. He showed actual concern about my situation. It made an impression. When I was able to have the work completed, Nas came to install the pump. He was VERY quiet, focused and organized. Both men treated me as a person - NOT a job. They were respectful, considerate and well trained to do the task at hand. I would definitely call them again and refer to others. Thank you Queen City Plumbing!

I was having issues with my tankless water heater and water pressure so I called Queen City Heating, Air & Plumbing. I had the privilege of working with Parker and Caleb and they did a phenomenal job! They found the problem quickly and was able to get everything corrected in a timely and efficient manner. I could not be happier with the result. In conversation I mentioned needing a gas line moved and they said they could also do that! They were able to take care of moving my gas line for me quickly as well. Queen City Heating, Air & Plumbing can do it all!! They will be the only company I call when I have a problem and I will be referring everyone I know to them!!

Donald and Comer were wonderful in troubleshooting the leak in my pipes that had a cut in it on the cold water valve. They were professional and honest, they gave me a quote before doing anything to give me an idea of what I'll be looking at and were explaining every step for me to understand. They were quick about the repair and gave me referrals for the post-opt of fixing my ceiling. Queen City Plumbing quickly called back once I left a voicemail within the hour and were able to schedule me very fast in their schedule. I would highly recommend the company, people and the service they provide!

Your service rep. tricked an old blind lady who is in Hospice care and dying and her old husband with a bad heart in thinking that the job would be difficult and very time consuming. He gave us an estimate based on spending several hours in correcting our problem. It took him under 45 minutes to complete his work. When we questioned his estimate he still insisted that we still owed him for his exaggerated rate. Reluctantly, we paid him the ridiculous high rate for work that was completed in less than 45 minutes. We intend to contact the owner of your business and express our complaint.

What an amazing experience!!! They checked off every box for me. This was a huge deal for me. I’m a first time homeowner and faced the ugly challenge of needing a new gas water heater. This team was AVAILABLE ( I called them at 10pm at night) Diligent ( I was scheduled immediately, with work completed the same day), Friendly, Clean, Knowledgeable. I have additional work to plan and I will definitely be using Queen City Heating Air & Plumbing! Thank you Paul, Hayden, & Donald!!!!! I am over the top grateful for your hard work taking care of me today!! Rockstars!!!

Paul was amazing to work with! He was very personable, friendly, and professional. He was quick to tell us what he thought was wrong, and actually pointed us in another direction because it was an issue outside of their expertise. I cannot express how nice it was to have someone looking out for the good of the customer. We will definitely be using Queen City in the future and will happily refer anyone to them!! The customer service we have experienced has been impeccable, from the time we first called thru the appointment. THANK YOU!!

I had 2 companies turn down the job, and 1 come out to say that they could not turn off the water to the unit or building in order to replace the ancient Sloan Flushometer from wall to toilet. I then called Queen City Plumbing; Fernando came out on time, gave a reasonable estimate and found the correct water shutoff in the crawl space despite what the other company had said, and successfully replaced a mid-century flushometer completely with a new one with no issues. Very professional and reasonable. Would recommend.

Donald did an amazing job! He was prompt getting here, looked thoroughly to diagnose the issue and went above and beyond to help us get it fixed! He set us up with a contractor for the part they couldn’t get to, but made 100% sure a contractor was needed before moving forward with it, and even brought him up to speed and stayed to make sure all went well. We had a diagnosis and a fix all within two days! Very happy with the service and will absolutely use them again should anything happen in the future!

Our plumbing backed up into a tub so we called Queen City Plumbing to come take a look. Of course everything was working fine (flushing and draining right) when Fernando got here. Fernando did still take a look and recommended a few power flush toilets that would work much better than our builder grade toilets. He also gave us an estimate for a Commercial roto should a clog happen again. Fernando was very professional and friendly. We will definitely give them a call for any future plumbing issues.

This was my first time using Queen City Plumbing. I was very impressed with their customer service. Someone actually answered the phone and sent an email confirmation of the appointment. Bill was the plumber who came to my house and called prior to arriving. He has many years experience and was so helpful- he listened carefully as I explained our problem and then quickly solved it. I was very impressed with him and would highly recommend. Queen City will be my plumbing company in the future.

Really really pricy!!! I had a flapper issue with my toilet while out of town. They wanted $250 to install a $14 part that takes no more than 5 minutes. Nice people and showed up quickly, but won’t be using this business ever again. Edit: While I can appreciate the response from the business that they are neither the lowest price or the highest price in town, if a repair takes less than 5 minutes, it should not be $250- that is predatory and not reasonable for the work being done.

Our water line busted and the team at QCP took care of everything and very fast. Judd handled setting everything up including financing and it all went very quick and easy. Bill visited next day and gave me an estimate that day explaining everything required to make this project happen. Michael and two other helpers made the repair a couple of days later, as scheduled, on time, and with no change orders or problems. We were very satisfied with the whole process.

Queen City Plumbing provided excellent service when we had an emergency broken water pipe on a weekend. Dispatch was immediate and the plumber quickly assessed the problem. To make matters worse there was a rain storm, however the plumber insisted on getting the work completed while getting soaked at the same time. Much appreciated! Would definitely use Queen City Plumbing for any future needs, and would definitely recommend them to family and friends.

The crew headed by Vinson busted their behinds to get us hot water for heating and domestic supply. From a large gas water heater to two Rinnai tankless has our home with a cleaner site with no spaghetti of pipes. The guys stopped work to explain all they were doing when I asked. Professional and courteous. Bill Ferguson, the estimator gave us an honest overview of how to improve our system with a better warranty. Thank you

Love Queen City plumbing. Specifically appreciate Paul Glover! He’s very knowledgeable and has gone above and beyond the couple times he’s been out to the house. On time, efficient, helpful and kind. All wins in my book when you have to have work done on a house. Thanks, Paul! Hope we don’t need to see you guys anytime soon but if something comes up QC is for sure who we will call for our plumbing needs. Highly recommend!

What a great experience we had dealing with Queen City Plumbing! They were very professional and quick to get us schedule for an emergency issue with our plumbing. Once Nas (Nasire McQueen) arrive for our apt time, we knew we were in good hands. He explained what he would be doing to check things and worked until our plumbing issues were resolved. It was a pleasure working with them. Highly recommend Queen City Plumbing

I originally called and asked if they had same-day service, but was told that there was no one who could come out that day shortly after I received a phone call from them and she said that someone actually could come out that day which I really appreciated her calling me back to tell me so. The technician was Richard. Very nice. We talked after he did the job. I would definitely use this company again.

Vinton, Dasine and Ryan were timely, took the time to answer all my questions before, during and after zthe job. They got a big job done in a day and a half. Their management team rescheduled another job to move ours up a day per my urgent request. When the job proved to be larger than originally thought they close to price matched the first quote I got. I will use Queen City Plumbing again!

I received reminders that they were on their way. The technician was timely very professional answered all my questions gave me the prices before the work was started. I had my tankless hot water heater serviced and I needed a drain cleaned and also a Studer vent added. Michael was very nice to deal with and very professional and upbeat. Smiles all the way. I would use them again.

Paul and Rhett did an amazing job with a tough repair. Our sewer pipes were overtaken by roots and the Queen City team dug up the roots and pipes with ease. They had to access the pipes from a tough spot and horribly difficult hilly yard. We were so lucky to have them replace the pipes and clean up the yard. Thank you Queen City Plumbing Team, The Blake’s

Amazing emergency service, especially on a holiday! Our phone call was not answered at first, but Caleb quickly called us back and got us on the schedule that day. Michael arrived on schedule, identified the problem and fixed it. He was very knowledgeable and polite. We will definitely call Queen City Plumbing the next time we need plumbing work done!

Installation of tankless hot water heater was done very well. Responsive to questions and went above in making things right. Kudos to Fernando and Ryan. Also a special thanks to Jeff who came out to help with further set-up (WiFi). Fernando came out to repair our hot water heater, found the problem, now resolved. Appreciate his efforts. Thanks.

We had a tankless water heater installed by Mike. He was very pleasant, did a great job, and explained what he was doing. We also needed to have a pressure regulator installed at the water meter box. This was a problematic process, but Fernando figured out the issue and corrected the problem. Our issues were dealt with promptly and courteously.

We came home to a leak that had flooded our house. I called a few plumbers and Queen City Plumbing was the only one that could come out same day. The two guys that came out were nice, efficient and went above and beyond to make sure I understood where the leak was coming from. And most importantly, that it was fixed. Highly recommend!!

Nasire and Hayden from Queen City Plumbing helped me replace a really old faucet and the water cut off valves in our condo's bathroom. They arrived on time, explained some of the problem areas, gave me an estimate up front and did a great job with the install. I really appreciated their communication before and during the process.

Queen City Plumbing installed 4 new commercial toilets at my business. Both Bill and Fernando did a great job from the quoting stage all the way to installation. The company did a great job communicating throughout the process, which is hard to find these days. Highly recommend! We will be using this company again in the future.

Incredible speed and quality! Michael and Rhett arrived on time and finished the work all in one day. Their team work made this complicated job look easy. We now have endless hot water on demand. We had an afternoon quote and a complete insulation with new plumbing, electrical, water heater, and gas line the next day.

Queen City plumbing was great! Paul Glover and his team made it out to our house same day on a short notice and were extremely thorough, diligence, knowledgable, and honest throughout the process. It was super easy to schedule a follow up for the repair in a timely manner and repairs were made as discussed with ease.

Richard was excellent. I do not write many reviews, but wanted to recognize him for his excellent work, gracious style and willingness to educate me on what and why he was doing what he did. Also, he was meticulous in his work. Very positive experience. All of our interactions with Queen City have been very good.

We had a leaking toilet abs needed repair. They came out very quickly. We had to leave for out of town but we’re contacted by QC that they wanted to double check the service. They scheduled a service manager (Paul) and a drywall expert to come and make sure everything was like it never happened. Outstanding.

Amazing work, found out that we had a tree root growing through our main sewer line a day after we moved in to our first home. Queen City Heating, Air, and Plumbing made a rough experience as manageable as possible. Thanks to everyone involved! Hopefully home ownership is a bit more uphill from here …

Vinton installed a tankless water heater and water filtration system in our 90 year old house, and he handled the install with great care and professionalism. We also had a great experience with Jeff who did our initial consult and quote. Would highly recommend using this company for your plumbing needs!

This company is the most amazing company! they not only came right away to check out the issue but they got it repaired within 24 hours! Everyone was extremely nice and helpful! Paul and Vinton are the best!! The best thing about this company is their honesty! They will always be my first call!!

Our hot water heater installer, Richard Justice was punctual and very helpful. He was straight forward with the route we should take in our replacement and had no problem in answering all of the questions we had. Would go back to Queen City Heating, Air, and Plumbing for any future issues.

Paul did a fantastic job with troubleshooting and fixing the plumbing issues at our residence! He was on time and incredibly responsive. He took the time to explain everything he was working on and went above and beyond to get all the issues addressed! Highly recommend Queen City Plumbing!

I reached out to Queen city, plumbing with the same-day request for some work to be completed. Not only did I get top-notch service, and a great price on the services given. The entire staff, including the owner were amazing! I highly recommend this company for any of your plumbing needs.

Over the July 4th weekend our Hot Water Heater stopped working, after scheduled an estimation they were able to come out same day! Fernando was able to get my family hot water and ended up leaving 11pm. True professionals who prioritized my family well-being. Thank you Fernando!

Richard was everything I want in somebody coming to my home to fix something. He was prompt and friendly and knowledgeable with the kind of confidence that comes from doing something for a long time. He diagnosed the problem in moments and was done with the job in an hour.

Michael was fantastic. He arrived in the time window specified, was polite and courteous, got right to work on the draining the pipe by snaking it from the attic. He solved the plumbing problem and my family can rest easy. Highly recommend the business and thanks Michael!

Queen City Plumbing provided great service again. First time we had a hot water heater replaced, this time we had a garbage disposal replaced. All very fast, professional, and with great customer service. Fernando did a wonderful job replacing the garbage disposal today!

Fernando was excellent! He explained all that he would be doing for each step that he would take to find my leak. His thoroughness helped him locate the leak, and he was able to advise me on what needed to be done. He was punctual, and respectful! Great technician!

Professional, on time, polite. I would use them again. Seemed expensive but alll plumbing is expensive. You pay over $200 am they don’t warranty their work on clogs at all. No warranty at all. For that reason, I may not use them again but I would recommend them.

They gave me a fair price, explained the problem well, and then showed up on time to complete a big job quickly. They had to dig up a part of my front yard, but everything was put back including my plants. You can't even tell they had to dig up the yard.

Fernando and Nas were very professional and respectful. They did everything as neatly as possible and cleaned up nicely. Fernando took the time to explain how our system works and set up everything for us. I would definitely recommend them to anyone!

My experience with QCP has been very pleasant and was met with professionalism and great customer service. If any issues arise QCP will go the extra step make it right. An easy recommendation for anyone needing small and/or major plumbing needs.

Can’t say enough good things about Queen City Plumbing! Justin’s quick response to get us out of a jam was so appreciative. Vinton and crew could not have been anymore professional, kind, clean and skilled. Thank you, Queen City Plumbing!!

I liked my technician, but if he would have done a visual inspection of my tub first, he would have saved me $560 dollars. The leak was just a crack in my tub. I now have two holes in my ceiling and will have to find a drywall guy.

Great service! I dropped an earring down my drain, and Queen City had someone out next day. Donald was awesome, gave me an assessment, retrieved my earring at a very fair price. Thank you Donald and team! Would highly recommend.

Dee was professional, courteous and smart. He admittedly did not know as much about the Rinnai as we might need but he made suggestions and said call back if I have the same problem and a Rinnai expert will follow up

I would like to thank Fernando for doing a great job working on my dad's water heater. He explained everything and very professional. Thank you for coming out on the same day and I will recommend you to everyone.

Michael was the lead plumber. His goal was to make sure the job was done right and I was happy. Very professional and courteous. Comorey was his assistant, he also did a great job. An overall good experience.

A little on the expensive side, but amazing Customer Service from head office, and our onsite installer (Michael) was excellent. Polite, hardworking, conscientious. Would absolutely use and recommend again.

QCP installed a tankless water heater in our house. Very responsive, professional and thorough with a complicated installation process. Very happy with the results and would highly recommend them to anyone.

Great experience with Queen City Plumbing. Nas did an exceptional job fixing the disposal and the communication throughout the process was great. Very quick too! Also managed to fix something unrelated.

Richard was punctual, identified our problem and resolved it in very cost effective manner. As always, service was excellent, Richard was extremely polite and we were totally satisfied with the job.

Our technician Nas was fantastic. He was very knowledgeable and that instilled upmost confidence it what he recommended. The fact that he was EARLY to our appointment was a nice added bonus!

Paul was phenomenal!!!!! It was hard for us to find someone that we trusted with our custom home. But Paul was absolute fantastic, brilliant, efficient and we are beyond happy with his work.

Dee conducted his repair quickly, professionally, and with quality. Came out to inspect and repair same day. Would highly recommend their services and will use them for any future issues.

Fernando was great. He arrived on time, thoroughly checked out the issues and was polite. It was very easy contacting Queen City & quick and easy scheduling the appointments!

The Service Technician was prompt, courteous and professional. I wasn't told in advance about the service charge for the visit but I guess it's your "gotcha" moment.

Michael and Dee were extremely helpful. Came over anytime to fix my pipes. Didn't screw me with prices . Best plumbing experiences I ever had. They were great.

Dee was on time. I received a courtesy call that he was on his way. He was polite, knowledgeable, efficient and neat. Great experience. Staci Cowart

Fernando was on-time and fixed our clogged pipes quickly. He was pleasant and respectful of our home. I would highly recommend Queen City Plumbing.

Great communication all day. They were able to get me on the schedule the morning after my previous evening phone call. Keep up the great work.

LaCie and the crew were the best! Amazing quality and workmanship!!! They remodeled our bathroom. Will use them again for our kitchen remodel!

Michael came to our rescue in three different areas of the house and we were thrilled! He was great. On-time, polite, and knowledgeable.

Richard came out quickly on a Saturday night to help us out. He was friendly and knowledgeable. Always a good experience with QC.

Michael was great and super helpful. He came over and got the job done and explained everything. Great plumber's service

Vinton arrived on time, was very professional, and did an excellent job replacing my tub faucet. Highly recommended.

Very happy with QC plumbing. They replaced a water bottle pressure regulator and offered some great plumbing advice

Richard was GREAT!!! he was on time and extremely professional. Got the job done perfectly and very quickly.