Worst branch and worst client service I’ve ever noticed. My card was blocked and they couldn’t help me, on December 4 (Monday) they refused to service me at all, supposedly security department is closed, it’s 4pm and still they have to pay attention to other customers after 30min waiting in a queue Usually I’m never leaving negative feedback, but this time it was a scream of my soul P.s. 3 days I’ve been attending this branch to fix the issue

Not great service. I requested a letter of pre-approval for the purchase of a condo and did not put the interest rate, if it is fixed or variable and in addition, the guy issued the letter with 10k less that I had requested :0 No follow-up, neither by telephone nor email. For reasons like that, I am happy to take another financial institution more serious and capable of dealing with customers.

Incompetent and arrogant employees, we quickly notice that everyone is an intern within this branch. Exponential latency time, it feels like they are working with systems (machines) from the 1950s. Instead of serving customers, employees spend their time going back and forth.

Mr. Louis in this branch is very professional!! Very kind!! I learned a lot during the meeting with him. It's very appreciated!! Madam who is at the entrance of the branch with the glasses is always smiling and welcoming!! Thank you very much for your impeccable service!!

Plus another 5 star to Mme. CRISTINA CASATI (Conseillère en services bancaires). Very patient & very professional. When she know im not good at french,she explains with me with English and help me solve all the problems. . Thank you for your service Mme Cristina Casati.

RBC has always been the best bank for me. But for 02 weeks I have not been able to contact my advisor. I left 02 voicemails and no call back. I called the branch three times but I still haven't been able to get any response. I do not understand.

Worst service you can get in a bank! You have to make two appointments to open an account, when you call there is never a response or a call back. The line cuts off so you have to show up in person. Once in person they tell us that we need

A bad experience with a customer service agent. I came with a $50 bill with a torn end that I withdrew from their ATM asking them to change it for me because I tried to use it and I was refused, this agent Kriss left see his colleague and

From where I can begin: insistent reception! Long queues that don't move! Cashiers with low-scoring interpersonal skills and an arrogant approach! Managers passing by and avoiding helping employees with existing lines! I wanted to write

Slow customer service, rude, annoying, never satisfy your requests or needs when you go there. I got charged by the bank because of an error on their part and I went to request an automatic refund and they made me drag and went home

Not all the employees have enough information to help. Very slow and most of the time you leave the bank without having your problem solved and are advised to return another time to visit the specialist!.

Very fast for opening and closing accounts. Perfect for international students under 6 months old. Too bad my debit card never arrived in the mail, but it wouldn't be of any use to me anyway.

Très nulle comme banque je compte fermer mon compte et rouvrir dans une autre. Tu encaisses tes chèques et tu mets plus de 48h avant d'avoir accès à tes sous. Je déconseille cette succursale.

Poor service! Seems to be disturbing, asks questions, doesn't want to help and above all looks stupid and doesn't smile! Hello customer service and especially in a bank!

Excellent service. J'ai été servie par une très gentille et respectueuse dame. Mama-Amanita Sow (très désolé si j'ai mal écris le nom). Continuez votre bon travail!

La dame derrière moi en fil me dit «  c’est pareil comme au fédéral ». Elle observait 6 employés sur le plancher et seulement 2 clients qui se faisait servir

Very slow customer service, despite very long lines to wait . Employees should be able to work more efficiently in context of long wait times and long lines.

Quel mauvais service Malgré l’exigence de parler à un agent et après avoir répondu à plusieurs questions ils osent encore me référer à leur automate

J,apprécie beaucoup les services de madame de Mama, elle m,écoute et résoud mes problèmes et répond à mes questions sans se fâché ou découragé.

I don't even know where to begin to convince you to NEVER EVER EVER do business with RBC for anything. Any RBC branch, anywhere, stay away.

Aucun service. Très médiocre de la part du staff et la directrice du succursale. Arrogance et manque de compétence. Je recommande pas

You can use chinsese Bank card by unionpay. Good services. Good for ULaval students (international) but less credit card limit.

Les employés ne sont aucunement qualifiés dans leur domaine… aller ailleurs!!!! Je me suis fait avoir de 8 000$ avec eux

No one is ever able to answer simple information.RBC the worst bank.

Good bank.Friendly staff.Good location in Place Ste Foy.

People there are very kind.

Professional staffs always.

Renovated, very nice

Excellent service

Excellent service