Today should have been a great day but it was not . I had a virtual appointment over a month ago with a financial advisor to go over the required procedures for my investments to be moved. However, everything changed when I arrived today from out of town (a hour drive) for my in person appointment with a different financial advisor. Nothing was going to happen until after all documents were signed and 1 document needs to be notarized by a lawyer . Pardon!? when I spoke to the advisor a month ago and asked if there were ANY documents that could be filed out prior I was informed no. That was Wrong as I find out today that I need to have a notary for 1 documents. Not cool RBC you need to give the correct information to your clients and not make them feel less stress. I’m not a happy camper right now and the advisor I met with was extremely cold and made me feel as though my situation was my own fault and I was bothering her .

Somehow managed to screw up my husband's card and took forever to mail us the card.. only for it be virtually unusable. Hard to contact or receive any assistance.

Well informed staff...clear to understand why this Bank is ranked Canada's finest.

Where are the envelopes for deposits!!!! HOW annoying!!!!!

Happy with my visit there. Staff is helpful and patient.

Very long wait time

very bad service

it's a bank