Rack Room Shoes

223 reviews

9600 S I-35 Frontage Rd Ste N 100, Austin, TX 78748

www.rackroomshoes.com

+15122921995

About

Rack Room Shoes is a Shoe store located at 9600 S I-35 Frontage Rd Ste N 100, Austin, TX 78748. It has received 223 reviews with an average rating of 4.1 stars.

Photos

Hours

Monday10AM-9PM
Tuesday10AM-9PM
Wednesday10AM-9PM
Thursday12-6PM
Friday10AM-9PM
Saturday10AM-9PM
Sunday10AM-9PM

F.A.Q

Frequently Asked Questions

  • The address of Rack Room Shoes: 9600 S I-35 Frontage Rd Ste N 100, Austin, TX 78748

  • Rack Room Shoes has 4.1 stars from 223 reviews

  • Shoe store

  • "Be weary of your personal information"

    "People, los precios están increíbles, la calidad del zapato o los tenis es espectacular, tienen que visitar la tienda, es en la 35 cerca de downtown"

    "This place had great prices on shoes"

    "It's well organized with a decent selection of dress, casual and athletic shoes for men, women, and kids"

    "Store has a lot of brand name shoes and always buy one get one half off"

Reviews

  • Angee Perez

Be weary of your personal information. I worked for this company a few months ago and James developed an obsession with me and would harass me at all hours of the night. I received phone calls from his number as well as other numbers at all hours of the night for a month (August-now, I changed my number) When I asked my aunts who work in the criminal justice field to help me figure out who was calling me, he lied to them and said I was harassing him. The next day, after I told Caroline about receiving another opportunity of employment for another company, James messaged me and asked me why I left the company. Not only was I grieving over my late cousin who unexpectedly lost his life in a car accident AND his dead body had tested positive for COVID (mind you, I hadn’t seen my cousin in years, only spoke to him on the phone since he was long distance) and while trying celebrate both of my sisters birthdays, James thought it would be okay to provoke an argument with me via text. I dismissed the conversation and blocked James phone number. (This happened in the beginning to middle of June.) Around Late July, I unblocked his number and purchased a new phone, kept the number though. I began receiving phone calls at all hours of the night. When I was employed there, I told Caroline about James admitting to me that he found me attractive and she reminded me of the harassment policy. I don’t know if she spoke to him as well, but if she did, no doubt in my mind he lied to her as well. I was being polite and cordial for the sake of the business, especially since James was going to be my “business partner” as employment went on. I also did not trust Caroline, from the moment I met here, but again, I attempted to remain honest, communicative, polite and cordial for the sake of the business. Needless to say, I left the company at the earliest opportunity I received. From what James told me, he obviously needed the employment more than I did.

  • Onyx Falcon

People, los precios están increíbles, la calidad del zapato o los tenis es espectacular, tienen que visitar la tienda, es en la 35 cerca de downtown. La assistant manager is very genial, habla un poco de Español y te trata con respeto, le pregunté si hablaba y me indicó un poquito, muy amable, me felicito por la compra, dos padres de tenis brutales, les voy a tomar fotos y al recibo también, para que vean como es que está tienda llega a la fibra del pueblo, de hecho yo venía para otra tienda, vi está y me dio por entrar, pero jamás pensé comprar nadita y salí con dos pares de tenis y aquí les dejo las fotos, espero les gusten y me den muchos like para continuar contribuyendo, gracias....

  • TJ Henderson

This place had great prices on shoes. I have been going to this store since my child was a toddler. My child is now 11 years. I believe I will forever shop at this shoe store. The store was organized and the shoes were priced great. I have not been to this store for some years now. I have been shopping at Finish Line lately. I forgot how affordable Rack Room Shoes were. I stopped going to Rack Room Shoes for maybe 5 years now I do believe. So maybe my child was 5 years old and Finish Line was getting my business for about 5 years. Carters got my business for shoes last year.

  • Karen Thomas

It's well organized with a decent selection of dress, casual and athletic shoes for men, women, and kids. I love how even the clearance section is organized by size. They also carry a decent selection of women's size 10-11+ for those of us that aren't 5'2" with size 6 feet. The customer service was great too! Friendly and available without being overwhelming. Today I needed running shoes and a pair of slides thanks to my new puppy. I'll be back in December for my birthday bonus from their rewards program to get these converse I've got my eye on.

  • Geoffrey Bretches

Store has a lot of brand name shoes and always buy one get one half off. Today I scored two pairs of leather Docker dress shoes and some closed toed Crocs for a total of $70. What.....? There's tons of Nike, Adidas, and Puma, in sneaks and slides. Men's dress, casual, and sport shoes. Women's, the same. Boys and girls shoes too. This location is easy access and free parking. Next to a bunch of great stores in South Park Meadows. Hard to see though from traffic.

  • Deirdre Casarez

Great shoe specials just happen to be driving by and seen bogo 50% I found 4 pair of shoes. They had the nike sandles I"ve been looking for and the old school k Swiss I wore in high school. They have a big selection of sandles for the summer. Lots of cool socks and shoe inserts for people like me that have problems. The employers were very helpful and friendly. This was my first time shopping here and I was satisfied with my visit I will be back.

  • chad rains

Stay away. Just visited Rack Room in LaFrontera. Walked in and was only customer in store on this rainy day. Employee was on his cell apparently talking to his mother as I could hear everything he was saying. Never welcomed me or asked if I needed help until I was on way out the door. So needless to say, it was a bad first impression and horrible service.

  • Cat Sky

Staff was really helpful & patient with me. Nice selection, little bit of everything . Not the place if you're looking for a unique pair of shoes but if you're looking for current & a more everyday shoe then this is perfect. We ended up with 4 pairs of shoes when I walked in for socks ‍♀️ …

  • I CU

Store is pretty clean amd organized. Staff looked unhappy with being at work. They said forced hellos then proceeded to follow me around the store like a hawk. Smh.. I do not that type of shopping experience and was irritated I had to shop in a hurry as I was not comfortable.

  • Cherie Thomas

Great sales. Great Customer Service. Very clean stores. Employees greet you when you come into the store and explain the sales. Today they had buy 1 get 1 free on select items and buy 1 get 1 50% off. This also includes their great clearance section.

  • larry molina

Not a very customer friendly place to buy from cashiers both has attitudes and not just towards me I witnessed that attitude towards the customer in the other line... shoe carnival is in the same shopping center I suggest you try them out first

  • Elena

The store itself was neat and organized and was stocked with lots of sizes. However the staff member I encountered made my checkout experience uncomfortable. Not a word spoked to me, no eye contact made during the entire checkout process

  • Kyle Kasper

I think its a bit overpriced, but there were a bunch of BOGO deals and Buy one get one half off deals. I found some surprisingly good work boots there for i suppose a reasonable 75 bucks. Employees were extra kind and attentive.

  • B.J. Gober

Very clean store sale team very helpful. They did not have my daughters size in the shoe she picked. They shiped it for free at same price to our home. We waited a week for them to come in but no runing around to find the shoes.

  • Tammy Banks

Its a ok place if you don't need a size 11 wide. Owner said M stood for male size and W was for women. New to me as W had always meant it was a wide width shoe before . Pretty sure it was for sale sake that was said to me.

  • Becky Wilmot-Larocca

Bad service . No greeting when you come in the store the employees are really rude and overall I will not be coming back to this store again. I would have to suggest that their employees take a training in costumer care.

  • D M

Had to exchange my son's shoes for a bigger size and Jorge was great. Super helpful and friendly. There was also a mistake in my original purchase that I hadnt noticed and he fixed it for me. Over all great experience.

  • yahaira h

Great variety of shoes. Very clean and organized . They also have have great deals! Brands like Converse, Nike, Doc Martens, Birkenstock are available here. I recommend coming here if you’re looking to purchase shoes.

  • Jeremiah Alvarado

I love coming to this place very affordable and their shoes are very comfortable and stylish. Caroline and her crew with their friendly attitudes. I would recommend everyone to come shop here. ... …

  • Laura Rodríguez

The manager was rude when I asked her if she spoke Spanish, and yelled at me when I asked her for an offer on the pair of boots, they should better select their employees!

  • EatWithMe DL

Exchanged shoes within 5 minutes of walking in. The service was fast yet lacked enthusiasm and smiles. Otherwise, thanks for the rapid exchange.

  • Ross McLeod

Not a great place for kids shoes. Not much selection for style and size. Prices are far too high. Better deals can usually be found next door.

  • Chocnips

Someone tried to use my debit card information, my credit union caught the transaction. Please ask for a PIN or ID. I never lost my card.

  • Joey Clearman

Went in with my wife but found a style I wanted for me. They didn't have my size but staff helped me order them. Great job.

  • Elaine Lloyd

The salesperson was very nice and helpful, but not overbearing good selection. What else do you say about a shoe store.

  • Nola Stowe

My sister was looking for a specific size and brand, we called and they had what she wanted and saved them for us!

  • Isaac Gates

Prices were marked wrong. Manager Jose refused to honor 5$ difference that was clearly the fault of the employee.

  • Greg Rosales

Decent place to find shoes. It's a hit or miss at times with the styles. I could not locate any toddler shoes.

  • linda luna

Friendly staff, this was my first time at rack room shoes. I had to do an exchange and they were very helpful.

  • am z

BIG big thank you to the women at the counter~ shows have always been tricky for me & you made it easy ^^

  • Audi Olvera

Cute shoes are not that easy to find here. There tend to be older styles and very limited sizes.

  • J J

Was sold two left feet. Associate never checked as supposed to. We'll see how the return goes...

  • April Youngs

The shoes aren’t discounted anymore. They are just the same price as everywhere else.

  • Sandra Hucker

Helpful staff and great selection You can't beat the buy 1 get 1 offer either …

  • Kevin Kosch

Decent variety of shoes, staff mostly lets you go it alone. Fairly well organized.

  • Miguel Cruz

Name is the air Nak so best results for your service and I hope you like them

  • Daisy

pretty decent selection of shoes, especially love the amount of sketchers

  • Sandra Matias

Very cute shoes, the staff were so nice and helpful. Defiantly going back

  • Kelsey x:x

Buy 1 get one half off! High prices I thought so that defiantly helped.

  • Maria Soriano

I can always buy my right size of shoes there and love there specials.

  • Kim Yen Nguyen

The only thing I like about this store is 2 guys name Ben and Masyn.

  • L S

Vanessa helped me with my shoes. She was very kind and helpful.

  • Kamille Blood

They have some pretty decent shoes but a little bit overpriced.

  • Amaress Calderon

Whats the point in closing at 9 if you lock the doors at 8:50

  • Holly Beard (Hollis)

Great stop for shoes & sneakers …

  • Hector Gamez

Love the BOGO buy 1 get 1 for 50% off! Great selections!

  • David Olvera

This place is so disorganized!! Good luck finding help.

  • Sheyla monro

Staff are pretty rude some are helpful but most arent

  • Liza Sonnuci

Great place. Nice shop and neat. Staff are friendly.

  • Ray Torres

Wish the employer knew what she was selling... …

  • Maria Vasquez

It was good always customer service is always great

  • Mar R M

Buen lugar para comprar zapatos y buenos precios.

  • Maria Ortuno

Good customer service. Overall good experience!

  • Mary Mendieta

Para consentir mis pies este lugar es perfecto.

  • Darrell Cooper

Great place, great prices,great place to shop

  • San W

Busy place, lots of back to school specials

  • Lajuan Harris

Good byes at this store go check them out

  • Andrea Moreno

Bogo half off on wide shoes! Yes please!

  • emelio jurado

Muy buenos descuentos te ayudan con todo

  • Luisa Rodriguez

Ok,but couldn't find size!! I like it!!

  • John Bendfeldt

Great selection and incredible prices.

  • Christopher Byers

The Store Manager was very helpful

  • Holly Velasquez

There was not much of a selection

  • Cesar Siller

Good selection. Great service.

  • D. WRECKLEZ

No good/rude... UNPROFESSIONAL

  • Angel Martinez

Best feet u will out there fr

  • Janelle Mogford

Great place found shoes fast.

  • Lety Cardenas

Muy bien. Encuentras de todo.

  • Frank Marciel

Good deals, tons of sizes.

  • Saul Gonzalez

  • Alpha-Omega 1

In and out good selection

  • cindy ochoa

Great customer service

  • Harvey Jones

Footwear as it's best

Muy buenos precios.

  • PASAME LA RECETA Pablo Michel

Hay buena variedad.

  • Jesus Correa

Buena atencion...

  • Raul Picazo

Buenos precios

  • Gabriel Sandoval

Poor service

  • Adam Martinez

Good prices

  • Chris Sustaita

Good deals.

  • Carlos Feria

buen precio

  • Mike Samaro

Good piece

  • Vincent Siljuero

Good deals

  • Jimmy Johnson

Yeeeessss

  • Angel Kay

Too high

  • Alejandro López

Buenos

  • Vince MN

Shoes

  • Jessica Oliver

Nice

  • Spencer spencer
  • Lucina Escalera
  • Maritza Reyes
  • Adan Dominguez
  • Cindy Ochoa
  • Lois Wier
  • Marco Valladares
  • Alma Martinez
  • Cobos Uribe
  • Angelina Rodriguez
  • Benny Mac
  • cristhel flores

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