My housekeeper stole checks from an account we didn't use, went to the St Charles bank w forged checks to the same counter ( inside job) stole $ 17, 000.00 over 6 months. Every check had a non certified signature. The housekeeper was arrested w forged not yet cashed check from our account in her purse . The manager of the St Charles Regions handed me a copy of our " agreement " and told me to call my lawyer . The forger went to jail for 6 months, can Regions bank go to jail for being complicit ? Don't hire Gwen, she has a gambling addiction and 3 aliases but Regions Bank protected her and her accomplice inside the St Charles Ave bank , DO NOT BANK w Regions bank on St Charles, it's an inside job , convicted !!!! It's documented , now the bank perps in the bank need to go. I'm getting $600 a month back thanks to the New Orleans DA. Just wish I had my $17,000.00

Why does my sister bother having an account in this bank it is so dysfunctional. We sat for 15 mins while 2 bankers chit chatted . One was bringing up the gym , personal stuff . I am all for being personable but there Is a limit. And this is not the first time. They also make lots of mistakes cause they are in la la land or they just don't care. My sister played off a CD secured loan and specifically asked the funds to be release to her account and nothing it wasent till she went to a different regions till she got her funds back. Why not try capital one where they really know what they are doing and give a damn.

Terrible on wire transfers sorry to say that. I had a wire transfer come in and they wouldn’t let me access it because they said it didn’t have my name on it but when I showed him the copy of the wire transfer after I got the picture because my father sent it from California it did have my name, and then I called Regions 800 number and the manager on Saint Charles Avenue talked her into saying that I wasn’t on the check either until I brought a picture an hour later and showed her she didn’t say sorry nothing

For small businesses, they have maddeningly frustrating policies. For example, with me live on the phone along with my company CFO, they make me repeat all the info my CFO says since I'm the signatory and she's not. That's just silly - and a waste of time. I can give you many more examples, such as being sent to the wrong department repeatedly with very long wait times. Trust me, this is not just one bad experience - this type of thing happens again and again.

The ATM outside malfunctioned and kept my card. The branch manager had the ability to get my card but said it is company policy not to if it is a card from another bank. He had no good reason for the policy. My message to the small minded manager is this-Sometimes it is appropriate to bend the rules and be a decent human being.

This branch always seems so short staffed. I tend to go on my lunch breaks. I wouldn't suggest this as you'll be in a long line with only 2 or 3 tellers working (1 working the drive thru). The employees even seem to be tired or moody. Maybe because they're over worked?

Awesome service great information into bamking with regions great banking plans and positive feedback Mrs Kashka M. Dolliole was awesome I would recommend her too anybody that visit the regions on 1820 St . Charles Ave Ste .100 …

Horrible customer service. The tellers hate you and most likely put a hex on you every time you enter. Get you a good de-hexer. I recommend Delilah Sisters on St. Charles.

Very bad costumer service The st charles branch never answers the phone actually let me correct that none of the branches answer I called 4 locations no answer

Ordered a new debit card over 3 weeks ago and am still waiting and checking in daily for it to arrive. I was Told it would only take 7-10 business days

Poor Service, One Teller handling drive-thru and front desk. I was in line 35 minutes with more than 8 others waiting.

40 minutes trapped in line at the drive thru only to find out that there's only one teller working!!

Very rude service. Clearly the employees hate working there

It's Okay ❤️ …

Fast service