My experience renting a property with Response Re Winston Hills was the worst in my 15 years of renting in Sydney and it is the first time I have needed to go to the Department of Fair Trading to have an issue resolved. The biggest issue is that the air conditioner and other circuits were billed to the pensioners in the granny flat. I helped them with the bills but it wasn't a situation that could continue. It took more than six months, past the end of the lease, to get the issue resolved. It also took a trip to the Department of Fair Trading. Meanwhile the property manager became very hostile. Finally once the issue was resolved I received a retaliatory termination of lease. I didn't complain about the broken window, the chipped toilet or the rubbish left at the property which took three bin collections to remove. I asked about the undercover area where water poured in each time it rained - but nothing was done. Dealing with the management and the new property manager in the last few weeks in the property was more positive. However for me the majority of my time dealing with this agency was a very poor experience. My advice is that it looks like things are improving but be careful renting through this agency.

Probably the worst realestate i have ever dealt with. Property managers are rude and need to learn the entitlements for owners and leasee's. We rented a property for 4 years. Upon moving in the garage had a dirty cut up old carpet laying ontop of cheap poorly stuck to the floor vynall. The room stank like urine and dog feaces. We removed and through out at our expense the off cuts of carpet which upon leaving the realestate attempted to charge us for brand new products. Large trees that where well over the height of the roof were also attempted to be charged to trim. Not to mention that we did not agree with purchasing the owners a brand new expensive pressure washer and this is when it all went sour. From $1500 our bill sky rocketed to over $4000. We took them to the tribunal as they continued to attempt to bully us. Turned out that the property manager did not know what the owners where entitled to and were not entitled too. Moral of the story do your home work. There is plenty more I could go on about. Just be careful and document everything.

This has got to be the worst agency to ever work with! From the beginning, they expected my partner to pay a 6 week bond within a day's notice... all via cheque and not even a direct account transfer option. Moreover, it took them 2 months to do a maintenance job that could easily take a day.... and the contractors didn't even clean up after, nor did the agency follow up on them. In terms of communication, there's a lack of effort on their part to actively discuss rental matters with the tenants. And when there is communication, it's just emails with convoluted information that doesn't address the tenant's concerns. When they say they will call you back, they don't. On arrival to their physical offices, they are rude and unwelcoming. My partner is not the only person that is annoyed at their unprofessional behaviour. The neighbours around with the same agency are disappointed too. Save yourself the trouble and do not rent out your property with them or find a home with them.

This place is an absolute shame, you’d rather be scammed.. well you might as well believe you are in one. I have spoken to so many people that have rented through Quakers Hill, if you wish to be treated like trash, never have phone calls answered, have things broken in your house and never replaced, the maintenance never seen to or have not an ounce of kindness shown to you. These are your people! I believe there have been better conversations talking to a fence post and even that would take what you have to say in consideration. If you value your home as a landlord or value a good relationship with agents as a tenant, Take this as a warning, DO NOT rent or lease here. If you’re silly enough to continue to go ahead I’d probably request a property walk through or read at least one of the reviews before proceeding. *Friendly reminder to landlords have you recently seen the top tier list of maintenance issues that have been ignored? I’d probably ask.

Response QH staff are great except one money hungry, dodgy and unprofessional and incompetent real estate agent in their office called De Annah. I had to take her to tribunal for extra costs she tried to add on top of outgoing services being done which she never told me about to the former property I lived in. She was over zealous with her requests for the property to be cleaned, She didn't even have the decency to inform myself and neighbours directly that the land lord who owned their house also was putting both houses up for sale. She harassed me for 3 months about a water bill I had paid immediately that day when sent and I had to screenshot and send an outline of dates and times when we correspondeded about it. She has no clue what she's doing and anyone who has this woman as their property manager should be warned about her. Response QH you need to do something about her.

Experience, perseverance and responsiveness are all core qualities exemplified by the team at ResponseRE Winston Hills. A special commendation to Paul Moriarty from the ResponseRE team for the professional superintendence of the sale of our property under tight client requirements in a dynamic market. I was impressed with Paul Moriarty’s knowledge, experience and most importantly willingness to go beyond the conventional agent obligations to provide the best service and outcome for us, such as being available at 10pm to discuss sale strategies. ResponseRE have made an impressionable mark on the property industry in the high growth area of Sydney’s North West by providing a premium service at competitive rates. They are highly recommended and I would not hesitate to engage them for the sale/purchase of any future property and I wish them every success in the future.'

Had such a bad experience dealing with one of real estate agents from this agency. Upon liking one of the rental properties we approached Lachlan to share our contact details and requested for application form link. We were assured the link will arrive in a few minutes. But quite contrary to what we were promised, we never received the link. We kept calling the agency and above mentioned agent but to no avail. Either they didn't pick up our phone or gave us false hope. We have looking around for a good home in the rental market for quite some time. It's hard to find right fit but this house seemed to meet most of our needs. It's disappointing to see such poor level of customer service and lack of professionalism from such a renowned real estate agency.

Shocking to deal with as property managers! How on earth do they retain customers? Like lots of other reviewers i have spent so much time calling them leaving messages. No answer. No calls back. I can't contact these people no matter what. I have left so many messages. I have emailed and phoned offices and mobiles and everything. Obviously this entire office needs new staff who actually do their job. After reading the reviews I'm so happy I didn't have to deal with them for much longer. There is no light at the end of the metaphorical tunnel. There is only more hapless staff and pointless effort to try to get them to do their job. Stay away! Do NOT have these people manage properties you own or lease. Save yourself the future trouble.

I have had the worst time dealing with these guys.. spoken and treated by staff with most disrespect I have ever had to deal with... I rented a property with them for a year and a half they took for ever to get repairs done to the property sometimes we had to out source people to come fix the property.. not to mention they where taking money out of my account for weeks after I handed the keys back.. I will never recommend some one renting or selling their house through this company and I will never in my life go back to using this company.. AND have been told by my new realestate that we are renting through now how many customers they get because they are feed up with they say they are treated by response realestate st quakers hill..

I don't usually post reviews however the rudeness and poor level of customer service bought me to tears. We contactes them regarding a number of properties that had advertised "Request Inspection" however on all occasions they didn't even try to accommodate. When we provided the feedback that maybe they shouldn't advertise private Inspections if they are not available the lady who was the manager said "excuse me are you telling me how to run my business " I was so taken aback and shocked to get that response. The two people that I had previously spoken to had the same manner and poor customer service. I can now imagine why. Please don't treat people like dirt. By the other recent comment I can see there is a trend.

The worst real estate agents I have ever heard or come across. As a landlord of two properties they are managing for us , I like to warn any of you thinking to give your property to this team. They have charged me $1420 for tenant's rubbish removal without sending a quote to me or taking our approval. On top of that they are so irresponsible that I lost 6 months worth of rent and the property was damaged a lot as well.They made me pay $1100 to replace the blinds of the property through Kresta blinds and 11 months later they are still unable to tell me if the blinds are replaced. Very dodgy team. Despite of lot of e mails and phone calls no response at all. And funny that they call themselves Response Real estate.

These people seem real dodgy. Will put up no information whatsoever on the websites, if you ask for an inspection or price guide will get hell bent on getting your contact number. Never ever give them your contact number. These people have no chill, will keep calling you avout the same few properties they have, even after you have requested them repeatedly to. I told them on at least 10 different occasions that I will only be available from the next month but they keep calling me and they do not even have a lot of listings to go on. If you cannot follow or understand one simple little your prospective client asks of you, then sorry to say, but I'd rather place my trust elsewhere.

My husband and I recently purchased a property through Manyel and we couldn't be happier with the wonderful service he provided. From start to finish Manyel has been easy to talk to, eager to assist with any issues / enquiries, and always contactable. He has such great energy and enthusiasm and it's a pleasure to talk to him because he's always smiling and ready to help. Thanks Manyel for going above and beyond. You made our purchasing experience as seamless as possible and for that we are eternally grateful.

The worst real estate agent in Australia. The service is very poor. The property manager is very bad and unskilled. In one year I saw 5 different property managers. If you are properly owner, please be careful. They will try to eat your money. I had two rental properties managing by them. The property manager never answered my phone calls, never replied my emails. They didn’t transfer my money into my account on time. I had to call and send emails many times to get our rental money. Please ‘avoid’ ResponseRE.

This company and especially Eric and Emanuel have the most respect for you as a vendor . I can not fault them in anyway . Unbelievable and invaluable service all the way . I thank you so much for being so understanding in my time of sadness , I could not recommend anyone else but Emanuel and Eric whom stretch that extra mile for you with honesty and integrity . The girls are a pleasure to communicate with every time needed in the office . Can’t speak highly enough of this well trained company . Regards .

Ohh what a regrettable service! very poor and bad management. If you complain about any property manager, they try to cover or support each other and start arguing with you. Their attitude is like ‘complaining or giving negative feedback about them is a crime’. Jesus Christ! I was feeling like dealing with ‘local hooligans of third world countries’. I had to lodge complaint with Fair Trading to resolve my issues. What a nightmare! Now if I see the sign ‘ResponseRE’ I get scared! God help me!

Have been with Response for 8 years now. Havent really had to use them much as we had long term renters. however during that time, Response was always prompt in calling back or keeping us notified. When the Tenants moved out, Response (De-Annah) took over to fix the house ready for the next people to move in. Pretty much redoing the inside. Our place looks as good as new. Then on the market a day and re-leased!! De-Annah and her team are wonderful. Thank you.

Customer service needs to be improved by property managers. They need to discuss all issues clearly with each other as other wise tenants get phone calls or emails requesting to do things that have already been checked and approved. If you do have an issue with your property manager, bring it up with the franchise owners and hopefully your tenancy can be more enjoyable than if you have one that is incompatible of completing tasks for landlords and tenants.

This company claims they are the best In the West and the Hills.I can only speak about working for this company. It was rubbish.The company is all about them succeeding not you. To say you are just a number in the system is an understatement. Also be careful for the old trick of we have 50 listing under name on real estate websites but they were all sold months ago type tricks. This was constantly used to make them seem more successful then what they were

I did work with few different agent before. Honestly Response Realestate at Quakers Hill is very different from others. They are professional, skilled in one word superb. I am really great full to De-Annah and couple of other ladies those who come to in my contact. Sorry I couldn’t remember the names. Everyone is really good. I would like to give an example: In pandemic time they found a tanent for my empty property within three days. Extreme credibility.

Extremely rude & unprofessional. Have refused to hand over the required documents when we are moving to a new agency (thankfully) only to find that the tenant had also been in arrears. When following up for these documents they are obligated to produce (during their time managing) been told by the director (Greg Epis) that they consider this matter closed (what??) and any future emails will go to Junk Avoid at all costs.

They are totally unprofessional gave me appointment to show me the sale property in Blacktown.I get there after 30mins drive and wait for the sales person but she didn’t turned up.When I try to called her she did not answer my phone.After 20mins I called there office . Instead of apologies she made up stories and excuses. They should know the value of time of other person. Bad service that I ever received in MY LIFE!

From a landlord. I wouldn’t recommend this Realestate agency to ANYONE. The communication is terrible, the property managers change frequently with no notice or update, the fees change without notice, maintenance is done without approval and income is recieved sparatically. I have since moved on to another Realestate agency where the service is second to none and I can actually understand what I am paying for!

I have always found Response to be very responsive to my requests and the changing situation. When my previous tenant left in Jan/Feb this year i was worried that we may not be able to find another soon. However Response managed to secure a good tenant for my property quite swiftly. And given the current Covid situation i think this was an amazing effort from the team. Thanks heaps Response.

The worst real state ever. 1 start is too much for them. Stay away from them if you do not want to have a terrible lease period experience. Otherwise take just 3 months lease. This is the kind of places they rent and when you ask for help you get nothing. And at the end of the rent period they do not want to give you the bond back. No call answers no emails they ignore you totaly.

No knowledge of how strata works and don't understand buyers requirements more over they judge buyer, keep asking about the property which buyer is not interested in.They dont do floor plans probably save some money in there pocket. Some of the sales executives need more training on customer service and professional behaviour before sending them for sales.

Last Friday, 5th June I rang Quakers Hill Response to ask them to get the tradies they had employed on the property they manage next door to come back and clear up the mess left on my driveway. The girl who answered point-blank refused saying basically: it’s your problem, here’s the number, you ring. Good to know how they do business...

A real estate with one job only... to call you if you payment is late. They don't help and don't care about their clients unless they are loaded with money. They had great staff before but now all unprofessional, lazy and careless people there. They don't know the difference between urgent repairs and normal repairs.

Even though I've never directly done any business with them, they seem to believe that unsolicited post mail and letterbox/front door junk mail (no junk mail sign clearly visible) and knocking on the front door when there's a do not knock sign is completely acceptable. I'd never consider giving them my business.

The only reason they get 1 Star is because there isn’t a zero star rating. Had properties both rental and sale with this company, they were without doubt the most unprofessional and untrustworthy “professionals” in the business. Strongly warn anyone who considers business in rental or sale with this company.

Very professional Property Management Team. They work will together and are in contact with myself as an owner very professionally. I would recommend the staff at Response Real Estate from the reception desk through to the head of the Property Management team to anyone. Just a great job, well done.

they do not help people who are honest people trying to get a house to rent l have been trying to get a house for my family for a few months now l always get frustrated with real estates when we don't get the house we applied for it is so frustrating that l just want to give up on life

Unanswered maintenance queries, handed property to us in a disgusting state and virtually the most useless correspondence and spent upwards of $800 to repair the premises. We were very interested in buying property in the near future, and I can guarantee it won't be with this mob.

'Great property managers' if you dont ever want to hear from them. Have tried to contact the property manager (always changing) 7 times now... always unavailable and still trying to get a call back 2 weeks later. Whether they are over worked or lazy... the job isnt being done!

Ive had nothing but outstanding customer service and also excellent management of our rental property. We have had no issues and love being apart of the Response family. Dee Ann has been awesome in helping us get into a rental I highly recommended their services.

The Property team at Response are great, friendly and very helpful. Taking the time to understand our wants and needs was a blessing. Emily was a pleasure to deal with and I would recommend her as the go-to-person in the property team. Thanks again Emily !!

Honestly the worst, i wish it could have been a different agency, they Honestly do not care. Thats all im going to say. Im extremely disappointing i wish i could say the name of the agency we're dealing with but im better than that. Disappointed!!!!!!

I wish i read the reviews before i ended up with this UNTRUSTWORTHY (KPI) and UNRELIABLE. I urge anyone who is looking to SELL their property to go elsewhere! You will do Yourself a HUGE favor and save Yourself a lot of money and Stress.

We leased our property through De'Annah with ResponseRE. We have found her service fantastic! Throughout the process she has done her best to keep us informed and organised repairs in a timely manner. Highly reccomend this real estate.

Response Real Estate is managing our properties for many years. We have always found them to be responsive to our requests and the changing situation. All our queries have been answered and attended to in the professional manner.

Has since moved from its QH location in Quakers Court but love, love the staff! Super helpful in the covid times. As a tenant it feels good to deal with a competent Real Estate. I cannot talk on behalf as a landlord though.

Brilliant Property Management Team whom actually gets results! Our house was leased in the first inspection for an excellent price. With attention to detail and great communication, I highly reccomend Sally and her team!

Such an amazing service from Dee Hiku, she is an A1 star professional. Very polite and answered all my questions, she came after hours to show me homes. I am impressed. Will recommend this lady to anyone. Happy.

Very good team andSuch an amazing service from D HIKU,,she is a professional. Very polite and answered all my questions, I am impressed. Will recommend this lady to anyone. Really appreciate all of you guys,,,,

Terrible service and this time I can't even bothered to call because they never call back, they sent an email telling me we will look into the issue instead but no reply after. Changing property manager now.

I would highly recommend this agency to anyone who is looking to rent a property! I rented with them for a 2 years and they were always so helpful and responsive whenever I had an issue. BEST REAL ESTATE

Great team... great company.... honest , professional ....and great at communicating with the buyers and seller...Melissa from response was fantastic and always there for us if we needed anything......

Quickly found new tenants before old tenant vacated. Changeover in 5 days time. Received updates timely, good communications, professional in all dealings. Thank You, team at Response RE Quakers Hill!

Unhappy with how this real estate agent marketed my property. Not happy with their services. Stay away! Do NOT have these people manage properties you own or lease. Save yourself the future trouble.

The Property Management team at Response QH are a very good team working at a professional level offering a great service. They are pleasant and friendly to deal with and give well informed advice.

Not very good at checking where or where their income goes regard rent get regular email and phone calls saying im late on rent when they just haven't checked to see who has paid what on when

Thank you Alishia, really appreciate your time and professionalism in answering my questions regarding Property Managing today. You have a great attitude and I will definitely recommend you.

One of the best Real Estate agents I have ever met! I am very impressed with their professionalism , politeness and responsive work ethic. Highly recommend their business to other people.

As an investment property owner, I had a very bad experience with these guys. They never arrange any payment on time and customer service is very bad. They are only after your money.

Response has been the managing agent for the property for many years and has consistently provided a very good service particularly in regard to looking after the property and advice

Staff have been extremely efficient, organised the open home and signed a new tenant all within a week and a half. Thanks to De Annah and her staff for a stress free process. …

A great experience working with Colin on our first home buy. Very knowledgeable on the industry and area and had both the buyer and vendors best interests in place. Thanks Colin!

It is amazing that you can help to lease out my property in record time (within 1 week), fantastic work! Special thanks to Tahlia at Response Real Estate Marayong/Quakers Hill.

Wonderful experience with all staff, especially De’Annah. Fast and efficient service and assistance in finding a rental property, all papers signed and moved in within 2 weeks.

Knocked on our door to ask us if we are interested in selling our house. Waste of time and effort to get down the stairs, walk up and open the door, only to find these guys.

Very good team at Response Quakers Hill, they worked very hard and were very good in reporting to us and giving us feedback on all inspections etc, good professionalism !

Very very excellent , very happy with the service from Property Manager Jane and Brittany Very good team with very high professional level Positive approach and service

Bahareh is a professional property manager who is easy to work with and always makes the best of the situation. Highly professional and proactive. Highly recommend!

Excellent service from Bahareh, efficient 100 % dedicated to helping us. A special thank you to Gary also who did a fantastic job of keeping us informed.

Amazing service from Emily! Was very professional and had a great attitude towards finding my family a house, very happy with her work and this business

The best of the best real estate agents that I've worked with within the past 30 years. Punctual! Trustworthy! Excellency! Kindness!

Excellent service. I had 2 properties leased through Response RE as the owner and I got the best results I was after. Thanks team.

Emily from Response is the best manager ever! She is so friendly, knowledgeable and professional, would 100% recommend her.

High levels of professionalism by all staff. Would recommend stronly anyone who is looking to purchase or sell real estate.

Special thanks to Dee and the amazing property management team at response. Great to have such a Responsive team.

Tahlia of Response Quakers Hill is always helpful. I really appreciate her and Amber’s supports.

Ridiculous service..I didn’t want to give 1 star but have to give for put a review.

They're good some of the time, but sometimes they're not so quick at responding.

Incompetent and self serving little if any regard for the landlords paying them.

All the staff I've met have been friendly, professional and accomodating.

Leased my property within 3 days. Very happy with the service provided.

Very well organised and professional. Great communicators. 5 Stars

Worst service ever. Best in procrastination and unprofessionalism.

Friendly, informative and helpful. Would definitely recommend.

Great team to work for.. lovely staff and very professional..

Rude and arrogant staff i will not be going back here again

Helpful staff and De Annah always gives excellent service.

Worst real estate I've dealt with, will never use again

Brilliant staff, very friendly and super efficient.

Visited here while a friend was seeking a rental

Best Realestate in Sydney always happy to help

Great to deal with. Professional service

Worst customer service like always.....

Pushy,pushy,rude and O umm pushy!!!

Dodgy as hell, stay away from them

Very good team and fast response

Very helpfull and polite staff

great agence …

Gary is awesome !

Helpful staff.

It was shed

Ordinary

Nice