I would have found another company to do business with were it not for the fact that I am 64 and about to retire in a year, I had reason to make a claim just before renewal of my policy on phoning Roadrunner to make my claim. My accident was in April it has not been resolved to this date (6-7-2016). wouldn't mind but I have been with them for over 8 years and paid over £5000 in premiums my claim is worth £3500. Roadrunner redirected my phone call to the insurance company claim office, they took all details over the phone then sat on it for over two weeks the vehicle has not been inspected as of this date the policy's they issue are not worth the paper they are written on, Roadrunner do nothing after they hike your premiums by over 20% form £650 to £880 per year and run down the road with your money no wonder they're called Roadrunner. Avoid. This site won't let you post zero stars but my rating is -5 *

Took out new Motor Trade Risk and Public Liability insurance with Roadrunner last week. Being a new sole trader, mobile mechanic, I had next to no understanding of these policies. However, Rio, was an absolute asset to the Roadrunner team. He ran through everything I needed to know and answered all the daft questions I fired at him. He had no issues in answering them all immediately. He knew his stuff and was instrumental in me taking the policy out with them as I had been quoted higher figures by more ‘mundane’ insurance companies. I will definitely recommend this company and If you get Rio as your adviser be rest assured you are in safe hands.

Avoid been with them 4 years and the day of renewal they ask for the money upfront. They were a lovely team until they sold it what ever they did and got axa involved even my premiums went up to the point they, said if I can get it cheaper then they can go to axa to see it they can beat it. Been with you 4 years you should beat it anyways. Not to bad of a situation I got it down to 800 with a new company on the same day. Just the inconvenience they have caused that's why they getting the 1 star. Really hope AXA stops taking over they little company's.

Been with this company coming up 15 yrs and never had to claim. Been a top company, then out of blue today I get a letter stating they won't be able to renew my policy end of month due to change in circumstances of the policy. I rang today to get an understanding, aperntly (it's my postcode and job description), I tried to see if could change things so could stay with them and because (letter has been sent it's pretty much set in stone) ?! I'm sorry but why not talk to me rather than saying can't renew. Not happy.

I have been with Road Runner insurance for over 5 years, their service is excellent...Every time i ring a get a real person with out any holding on....they quickly sort any problems or queries. Their website is clear and straightforawrd for vehicle updates I do check the insurance renewal prices, like for like and they are always competitive, so have no intention of changing. Many thanks for the excellent service you provide. Simon Hep

I would like to to encourage everyone to use Road Runner , been with them a few years. Always come in best price straight away, no messing about. However been particulary impressed with the service from Kyran, working from home after hours dealing with my renewal during this crazy corona time , He gave me honest sound advice, very refreshing in this day and age. Cant say enough really , THANKS !!!! Nick@ Revolution Mechanics.

Moved to another insurance firm last year? NEVER again, I will stay with Road Runner, they gave me the best price for the cover I needed, reccomended to all, think before you move, as i did not just went for the lower price? IT IS FALSE ecconomy when you buy from a firm that does not care about you? old sayimng you get what you pay for, well sometimes you get more, other times you get far less..

Been looking for new insurance company for a traders policy and tried these but because I own a sports car they won't even consider me , I even said I could sell the car if it was that much hassel to get trade insurance but because they now know I have/had one they won't consider me at all ☹️

The portal wasn't providing the correct information and although asking 3 times during the renewal process for it to be looked at it still hasn't been. I renewed all the same as I've not as of yet had any issues with policy or the updating system which is the main thing.

very help full and pleasure to deal with. My 2nd year with them they are not the cheapest trade insurance but well worth the extra cost as they do help when required. you get what you pay for and am very happy with ROAD RUNNER what more can I say keep the good work.

Zero stars been with this company a year no problem come up for renewal they say they can insurer me because i have another limit company what is self drive hire ( the comapny has never traded offered to dissolve the company but still no . total waste of time

Avoid this company like the plague. Happy to take your money but when someone crashes into you and you try to get them to make a claim from the third party they don't want to know, said it wasn't really there job and I should do it myself,

I've been a customer of road runner motor trade insurance for many years now and they've been a pleasure to deal with in every aspect , and hope to be a customer of there's for the rest of my trading days. MANY THANKS

Would recommend to everyone. Reasonably priced, fair and very helpful. Special mention to Melissa Young (Assistant Manager) who gave me possibly the best customer service experience I have ever had.

Well, there is always one isn't there? I received very poor service; unsatisfactory explainations for additional premiums; poor communication, unsatisfactory claim handling.

Roadrunner is consistent in service and value for money. Each year they try to keep my premium at a constant price so there are no surprises. Thanks for a great service.

Great insurance company, always on hand if u need to call them, UK call centre no waiting an hour to answer like most companies will be renewing again with them.

Always been helpful never had a problem value for money all you could need 7nder 1 roof best trade insurance around and have recommend to all my trader friends

Been with roadrunner for many years now and am 100% happy with the performance of the team......If I have any questions they are always just call away....

Been with Road Runner for around 4 years, excellent all round, very helpful and always do their best in keeping the premium down. Keep up the good work ☺

I have been with them about twenty years Very helpfull company.always ready to help you and they don't seem to put my lnsurance Up very much each year.

Ok when you are insured with them but when you cancel a policy a.nd they owe you a refund they drag there heels in paying you what your owed .

Excellent company, great customer services, best so far, in my experience! Well done to all and keep up the good work.

Fantastic broker really happy with the service I have off of these nice people 10 out of 10 service thank you

Excellent customer service from Ben. Did everything he promised, when he promised it! Faultless 5*

takes your money quickly when. it's easy.When it gets complicated they don't want to know!

Very good company and very helpful staff . Proper people not computer robots a1 service

Been with these guys decades, names changed but people havent Great service every year

Fantastic service very helpful and up front on everything possibly one of the best.

Great service as always been with road runner for 4 years now great to deal with

Been using road runner for years always reasonably priced, friendly and helpful.

Great company to deal with ,friendly and helpfull, been using them for 3 years .

A good trade insurance company so far in my 10+ car trade insurance experience.

Great company for trade insurance, been with these guys for years *AAA*

Price is skyhigh with dr10 and london postcode quoting me £7000 joke

Been with them for 13 year and they have always been a great service

Easy to deal with ppl. Cant comment on claim process furtunatly.

Road Runner is quite a good broker they sort out all your needs

Been with Roadrunner for 3 years now, always got good service

Good service, polite and helpful staff, competitively priced

Didn't bother to call me back after being told they would.

5 years with them very help full and pleasure to deal with

A1 service and half the price of my last insurance company

First class never Any Hassel what more could you ask for.

Very good always helpful can't ask for more

Car trade insurance all done within minutes

very helpful and friendly , great service.

Just the best very helpful and friendly

Always helpful and easy to update MID

The best insurers I've ever had.