By far the best travel agency I've dealt with! I've been dealing with Diana from Rotana Travel for about 10 years and Diana has always been exceptional. Not only does she find us the best deals but will always go above and beyond to provide me and my family with the best experience possible. She has helped us extend our stay due to unplanned incidents and has always made herself available 24/7. She not only ensures we get the best customer service possible, but makes us feel like we are part of her family. I am so glad we found her and would highly recommend her to anyone looking for an honest and loyal travel agent. Diana, thank you for everything and I look forward to dealing with you next time!

Terrible experience with this travel agency. The agent I was dealing with was very unprofessional. They made many mistakes when booking tickets for us. They tried to overcharge us and when I refused it, their agent started harassing me. She violated my privacy by finding my work phone number (that I had not given them) and coming to my workplace, lying to my manager and telling her that I owe them money! The agent and her husband kept harassing me and I had to go to the police and fill in a report form asking for a restraining order against the agent and her husband. Avoid this agency. Very unprofessional!

Would not recommend Rotana Travel the lady Mahsa made mistakes on my bookings for my trip overseas I contacted the manager Diana who was rude and wouldn't do anything about it being their fault. I paid extra to fix their mistakes but let me tell you all the hassle I went through just to get my booking fixed was definitely not worth it. Shocking service do not recommend Rotana travel at all.

BEST i have seen service, Price and spot on Advise. When you are travelling overseas you dont want things to go wrong. Hence,it is best to go through travel agent who gives advise and thinks ahead and has travelled alot like Rotana travel. Ladies never want to sell you a particular offer but rather pit you first. I didnt have to stress or think about bookings at all. Thanks ladies again

Wonderful service this morning from Nadiha (hope that is correct), very professional and pleasant manner, and able to deal with my rather difficult requests with a smile and patience, even though she was in training, resulting in a great travel deal. I would highly recommend this travel agent.

I highly recommend Rotana travel for all your traveling needs. I had an amazing experience dealing with Rotana especially Diana who was extremely helpful and dedicated to help plan my vacation. She went above and beyond with explanation and research. Thank you very much!!

Diana was extremely helpful, patient and knowledgeable when assisting us with booking our trip. I would highly recommend her services! She took her time to answer all our questions and went above and beyond to ensure we got the best deals. Great travel agency.

With the current situation and circumstances of COVID, I believe you should definitely book your ticket with a travel agent and that is based on my own experience! I got stuck overseas and Rotana travel's management was very supportive in getting me back home.

I spoke to Shahnaz today. Go no further if you want to excellent customer service. She is kind, empathetic and I was amazed by the degree of genuine care shown by her. I highly recommend speaking to her for your travel and any travel issues. Awesome lady.

I have never actually been here but I just went past on the tram at 11.30 at night and someone was working away at a desk so they clearly are committed to their work 10/10 but also please give yourself a break …

Excellent, best service I have received from a Travel Agent. Diana the owner took time to go through everything with me! We had a great family holiday at a fantastic price. Will use again for a our next holiday

I would like to thank Diana and the team for always been so helpful and making Every booking and every destination I travel to very easy and simple you guys are the best thank you very much ❤️❤️

Bought ticket with Chinese airline but the agency didn’t tell me I needed to get transaction visa from China .. now I’ve lost two tickets money. So poor in giving details. Not happy at ALL!!

Highly recommend! I want to thank Mrs Shahnaz Ehdaeivand for her great customer service. She was caring, kind and attentive.

The worst travel agents ever please don't ever book with them unprofessional and worst experience ever.

Thanks for everything. Me n the kids had the best flight ever. 100% happy and coming back soon

Its a perfect place to do your travel booking&very helpful staff special thanks to nahida.

Diana best lady ever. She have good experience and look after u well too

Experienced professionals who provide great service. Highly recommended!

Diana has been super helpful with planning my trip. Highly recommend.

Great communication excellent service, I am strongly recommend …

Very good service and helpful and professional staff . So happy

Great service and great help From khaled bouchebli

Great service. Saved me heaps compared to the web

best travel agency with a good customer service

They are Not refunding our cancelled ticket.

Diana from Rotana travel is the best

Diana best agent best prices

Super helpful staff!

Awesome service.

Very good.

5 stars