Diana is a great bank teller who has great customer service experience and helped me out a lot with my inquiries, would definitely, positively, absolutely recommend that you have the chance to be accompanied by diana soueid. Had no trouble whats so ever from switching from checking to student account.

One of the worst branches in Ottawa. Very unprofessional staff. ATMs don’t accept cash deposits and tellers can’t even print a proper bank draft. One of the tellers began asking me personal questions about getting a job after noticing my workplace in the system.

I had a terrible experience at this bank with MULTIPLE members of staff. Their incompetence and lack of basic knowledge caused me months of stress and severe financial hardship! I would advise anyone to stay away from Scotiabank or, at the

I love coming to this location, particularly because of the teller Abbey. She's always cheerful, bubbly and genuinely cares. I've been to other branches before where the teller is obviously miserable with their life that they can't get rid

I did payment toward my visa from my account by phone. I assumed it’s done then I had a call they asked me to confirm this transaction I said yes then after few weeks my bill came without paying . I can not use my account to pay my bills?

Horrible staffing the manager made me feel like a criminal I had alot money paid to me and they treated me as if I stole it. I went and got my cheques certified at rbc came back and they still didn't want to give me my money after an hour

They keep switching my account to charge me more on monthly fees without letting me know. After realizing this, they refused to refund the monthly fees I never signed up for. Side note: their tech looks like it was programmed by toddlers.

Horrible experience today 21st August 2020, harrassed, humilated and belittled by a belligerent staff named JAAD AL-TWAL over not pulling up my facial mask, despite wearing a complete faceshield on as well. This ignorance staff needs to

Worst branch in Ottawa. Staff are not helpful and will question your intelligence before telling you there’s nothing they can do to help you. Seriously question the capacity of staff here to support customers with basic banking problems.

Family and myself meet with a senior financial advisor who spoke to us in terminology and language we could understand. Related ourselves and future goals to similar situations himself and his family have gone through. Was pleasant and

If I can give a 0 i would. This has to be the worst branch I have ever dealt with. Not only do they change staff like the wind they lack professionalism. Nadira Abdul is the worst person to deal with. She never calls you when she says

THEY ARE SO BAD AT THEIR JOB!!! I went in get my debit card and they keep making mistakes. I had to go in there 3 times for them to get it right. Idk where they got their degree from and who hired them but they so bad at their job.

Its a one stop shop really. A lot of stuff has changed, there is now a dollar store and the Pet Value has expanded! There is also a Rogers! All in all its cute little spot with lots of good finds. I would recommend anyone go.

Wire transfer to this branch been returned and takes forever for them to return. Manager said will call me in an hour but…Not answering my call lol. Strongly disappointed low efficiency as a bank and will ruined all ur plan.

They have a phone number that connects you to a call centre where you are hold forever. This is not acceptable to me. They need to have more numbers as well as an email where we can contact them as the wait time is too long.

We were attended by the financial consultant Denim Shah, who did not know how to give us the proper information on how to get a credit card. We went to the bank more than four times to try to generate the credit card for

No much to review... It's a bank. It's clean. It looks professional and the staff is well dressed. The ATM machine is polite, it shakes your hand and everything.... I don't know what to tell you guys. It's a bank lol

I come here for my car loan payments and the staff were friendly and helpful. Not as social as I experience at other banks but still great. Wait time is not long either and Parking is plentiful.

I hope they stay strong and standard compliant (it's still initial introduction) but I feel good about the branch because of the good energy of the younger generation operating the show.

I have been here many times and I aways have a great experience at this location. I happily walk out with my problems solved. The staff is kind, friendly and helpful.

Went there in a rush during lunch hour to get some foreign cash, very smooth experience, the staffs are very nice and patient and try their best to help me.

I just got scamed for 4 thousand dollars and no employe helped me . They just told me to be carefull. They didnt even tried to atleast tell me what to do

Awesome branch manager. I was dissatisfied with something, she followed up with me (without me asking for a follow up), and solved my problem.

you must open at 9:00 am closed at lest 5:00 pm i can’t visit scotia bank any time because working please and i noticed they have fake smile

They told me to bus to another scotiabank that's about a hour away that might be able to help me. They wouldn't even confirm if they could

Very friendly and helpful staff. Whenever I had problems they were very nice about helping me and checking in with me upon future visits.

Horrible service long wait times workers are slow, people in the waiting lines are growing frustrating and leaving the bank

Staff are super friendly, wait times are always short parking is close to door. Just made them my home branch!

Worst bank ever. No one is working at a reasonable speed. Too slow no one cares. Stay away from this location.

Front staff was really helpful but the financial advisor was in a hurry and just wanted to get rid of me.

I've dealt with the tellers here and had a pleasant experience. They helped me setup a new account.

The level of incompetence that I experienced from the advisors at this branch is mind boggling.

Terrible service, my credit card expired and they had 1 month delay to send a new card to me.

Terrible service. Manager is unavailable and unhelpful. Will be talking my business to TD.

Worst branch in the city. Service is absolutely terrible. Don't go here if you can avoid it

Horrible customer service, will never ever go back to scotiabank

Do not deal with the FA Jon. You will regret it.

Best customer service, go see Phira muth .

Not too busy. Friendly staff.

Helpful. Thanks