Very convenient petrol station situated at the top of Kilburn High Road with 16 pumps, car-wash, tyre pressure oil, anti-freeze etc. Great shop on site selling Costa Coffee, hot snacks, pastries, confectionary, ice-cream, essential foods like milk, bread, flowers, greetings cards. Safety screens at tills.

Very poor service, aggressive staff. Never use other service like car carwash as consumers right is undermined. Shell fine if you don't leave the petrol station after 20 minutes especially if you use jetwash you need to wash and dry. For robbing customers crook Euro car park is hired! !!!

I got stuck in carwash in this station because it broke, aweek later I received a parking charge notice of £60, I wrote to them explaining what happened, they declined, and I had to pay it, I will never use these rip off greedy crooks again nor recommend them to anyone one, AVOID, AVOID.

Some one there he worked tonight and he work in the night time some times and when he work he close the station the ather people when they working always open but this guy when he work he close all of the time, you should get some one who need to work.

Teruble place to use i am a regular coustomer and allways use shell and all there service weekly washing and drying my car and i also hoverd my car that day in kilburn and was shoked to recive a £60 fine if not paind in 14 days £100 fine

Very bad set up. Each wash can take ages especially when you add the faff involved when people’s codes don’t work. You get trapped in the queue and have no way of leaving as there will be cars behind and in front of you. Avoid.

Atrocious- they issue parking tickets if you stay longer than 20 minutes - which is easily done if you are queuing to pay for the car wash and then queuing again to use the car wash. I would give no stars! AVOID this pump.

Easy access in and out forcout payment also very short stop and fill times. Good location to stores.nice car wash and also hand washing hose machine, cash points access and also shop coffee machines, wc facilities...

It was 22:30 at night on Friday and they literally close the door. And the customer service assistant refuse to sell coffee. He was selling Only petrol and provably stuff that close by him. Absolute disgrace

This location is sending £100 fines to customers who are at their location for 20 mins. Anything could happen in that time. DON'T BUY HERE. Go somewhere else, they are trying to gouge innocent people.

Disappointing station,i went to their car wash twice yet after two weeks i got 2 ticket £100 each ticket,stating thier letter their camera saw my car at intrance and exit,how ridiculous !!!!

Slowest ever Till service I have ever witnessed at Shell gas station people are queuing up and the stuff is doing floor work. Please hire some more people to speed up the process.

This restaurant is magnificent and very up to date with the interior style plus the staff are very friendly and attentive too, I would recommend this restaurant to anyone.

I am extremely disappointed there is no longer a jet wash facilities at this place... I drove 20 mins... It Has now been replaced with electric charging port for EV

paid for petrol £63 waited at car wash went home 7 days later got £100 fine for being in the premises over 30 minutes euro car parks scamming use never use again

Arrogant staff in the morning at 6:55 amjust wanna use a washroom even though insisting that i m a diabetic person hể wouldnt let me in. Its truly disgraceful

I have received a PCN for charging as charging shouldn't exceed 20 minutes . Moreover I didn't notice any label to guide for that!!!! So outrageous …

Zero star, staff are very rude. The company should take action about it. I only refill my car in shell station but im not coming back in shell kilburn.

Staff in the afternoon is very friendly. Almost all the facilities at one stop. Best Shell fuel prices I have come across. Location is good too.

If you're looking for a clean, friendly, and convenient place to fuel up, this gas station is a top choice! Keep up the great work Shell team!

No service at air and screen wash station. Max. 20 mins waiting time and people can ask money/help from you, not so safe. Didn’t like it.

Poor services and rude staffs. Close the Petrol station and keeps you waiting for nothing. Absolutely no manors. Rubish customer service

No car wash no hoover you can charge your electric car you can fill up. No air or water. Staff are very nice. No disabled toilets

Not good 20 min parking is not enough time...30 is easier and a lot less stressfull coz the fine is nasty when it cones.!!

The toilet had blue/UV lights. So if you’re Ginger, be careful, you might get skin cancer if you aren’t fast enough!

Here is my conversation with one of the staff Hi can i have a carwash please? Sorry you cant the carwash is closed.

Always something is broken. Either airpomp or hoover ect. I wonder how they keep themselves in business.

WATCH OUT people with EV! They allow only 20min parking, there is no car on this planet witch can be

Lovely service , but you can get an evil fine if you park over 20 mins . Shell is good quality.

Friendly staff but always expensive compared to other shell stations. Very nice car wash.

They issued me parking ticket while i was waiting for car wash. Not acceptable situation.

They are poor customer service And don’t use the machines for car wash Stupid service

They issue parking tickets for using their car wash if you stay over 20 min, BEWARE

An affordable gas station, good price and all well organized. Very good experience.

They issue sneaky parking tickets using cameras if you stay over 20 min, BEWARE.

The car wash scratched the paint work on my car, never go here for the car wash

Services is so bad same time that close for no reason and have to wait 10-15min

It has a working toilet available for the many drivers working in the capital!

I do not recommend every day any problems it does not work that does not work

Fairly big shopping store inside, seeks most things, Public toilets inside

Good station but the air pump or water or car wash are always broken.

Well stocked and good service although queues can be quite lengthy.

Clean petrol station with EV, charging points a toilet and a café

Friendly, quick & efficient service. In & out in a jiffy.

Cash wash was not working and I couldn’t refund money

Lots of vehicle room Toilet facilities Quick service

Car wash out of service and so are the toilets

Very clean station with a friendly staff.

Only diesel available Not fuels …..(TxT)

No complaints, friendly smiley staff