I am very disappointed with the service I received at the Shell station. On my way from school I stopped at the station to buy a newspaper. There was a homeless person sitting by the entrance to the Shell shop. I decided to buy him a Meal Deal as the person looked desperate. Once I got out of the shop I noticed that the homeless person has gone. I asked my 8 y.o. daughter what had happened and she said that the station worker told him to go away. As the homeless man has gone and I was heading home I didn’t need that meal deal anymore. I immediately went back to the station shop and wanted to return my purchase. Please not that I was in front of the station kiosk window and I returned immediately to the station shop. To my huge astonishment the cashier refused to accept my return. I did explain the situation to her and to the manager but I was refused the return. I was only told that edible products can not be returned. The fact that I just bought the deal, that I was in front of their kiosk’s window all the time and that I returned only after a minute or so were totally ignored! I even asked them to try to do the return but neither cashier nor the manager were interested! Massive disappointment!!!

The service from the staff here is appalling. Twice I've been as its local and both times when paying for my petrol.. not a single hello, blank faced and when I've made my transaction and still said goodbye in a nice manor - no response at all. I hope the management look into this because I'd be embarrassed with that level of service from my staff. I'm not sure if the english is poor etc but to be completely silent and no acknowledgment to your customer isnt acceptable.

Paid separately for food and fuel as I have an all star card, the card I paid for the food was also debited for the fuel due to the proximity, when asked if the debit could be cancelled and charged to my all star card , refusal was a point blank no , this of course can be done but doth the people behind the counter refused to do so , Very poor service something I haven’t come across in any Shell Garage before

The machine for the air wasn't working, but still took my money, no sign on it saying it was faulty, went inside to speak to someone about it, didn't care whatsoever, told me it was basically my problem and to contact the company who runs it, I said this isn't acceptable, and she just stared at me, I used to fill up here all the time, they've just lost a customer, and I'll avoid other shells from now on too.

Disgusting staff!! Disappointed! I went to the petrol station at 5:45 I would buy a cup of coffee! The staff said - he can't sell it! Disgusting! I'm a key worker my work starts at 6:00! and this is a petrol station! Moreover, the petrol station working 24/7 but whenever I'm coming at 5:40 one person who works there saying "he is closed "in a rude behavior! Unbelievable for such a company!

Avoid, my car was at 27% battery. The 50kw charger was charging at 12kw, i only charge untill 42% and been charged £12.50 and on the machine says £0.45 per kw. Near there theres is a Lidl that charge only £0.25 per kw and wont over charge you. AVOID AVOID!!!!!!!!

Imagine being the only place open at night to buy a lighter and the man in the window just brushed me off and away and ignores me. It's 11.20 so I have to wait here for a effing lighter till 12am. What a joke

Bought some 15£ worth cables non functional Tried to change them and the guy told me that he wasn't authorised to refund and that I should come back the next day Very bad service

Manager Nikita was very helpful finding out who was responsible for hit & run incident. She checked CCTV and provided me with info I requested. Great communication. Thanks.

Good forecourt size although it can be difficult to enter during rush hour as the entrance is shared with a road on the left hand side.

Don't go here at night, dodgy characters hang around drinking and causing trouble and the staff/manage to do nothing about it.

Used the DC fast charger worked with no issues. Only downside are the people begging for cash on the entrance to the store.

This petrol station have very rude staff during day and night the need to go on a training how to talk to customers

I jus went there the guy on counter says its close while there 8s no sign of closing its only 11.40 pm on tuesday

This is a very nice petrol station. Although when I went there at 10.30pm there was a guy causing a disturbance

Great service, friendly staff, they have ATM machine, auto gas. Newly refurbished looked very good and clean

Everytime I'm here, staffs are really nice and friendly. Always ends up leaving happy after visiting here.

Faulty EV charger which has still not been repaired after a year of being reported faulty many times.

Night duty staff cannot understand basic English so queues build up ad you shout and mime etc

Take received and check, adding items that you didn't buy and charge you for it!!!!¡

Very rude staff at night.autogas nozzles not working properly,zero stars if possible

Can get busy depending at the time you go but generally a decent stop for petrol.

Good service from staff. Always vigilant and active to serve. Keep it up guys

Very friendly staff and coffee is good but most expensive petrol in the area

Hows that 24hrs when you cant even go inside to buy stuff or use toilet!

It's a very average place. Some of the pumps are always out of service

The staff working on the 1st January 2019 around 11pm was really rude

Friendly staff. Its never busy when I go there. They have a car wash

Night guy serving very well and very nice behaviour

Never has gloves or tissues Hose are really dirty

What you would expect of a petrol station

Good size forecourt and friendly staff.

Easy approach from.a40 for quick refill

It's a petrol station and has toilets

Friendly staff. Little bit of chat.

Bad customer service and rude staff

Good service, nice friendly staff

Every time problems with fuel

Good place to fuel up cars...

Rude and arrogant staff.

Provides what you need.

Great customer service

Closed off the toilet.

Good customer service

Not much in store

They are the best

Friendly staffs

Friendly staff

Very happy!!!

Great service

Good service

Fair prices

LiLLy

Nitro

Usal

Good

ok