Received two parking tickets for using their hoover and exceeding their time limit. Never had this issue before anywhere else. No signs to warn about the limit using their services which is disgusting. Even when I went in store to get change because contactless wasn't working nobody said anything. I have no evidence to assist with the appeal and after calling the store about the tickets being rejected due to lack of evidence and being told to come in the next morning by the supervisor, the manager was disgusting, telling me I should not have stayed past 20 mins even though I used their services, he was speaking over me rather than trying to help me. I will never return to this petrol station again. Sneaky. So very wrong

I use this station on regular basis and I am always surprised on how bad it is.Bad quality of the equipment and bad customer service.I have now received a £20 fine from Europcarpark because I have spent 2 minutes more than the designated time in the station. Well I was trying to use the hoover, the tyre pump and water pump which were slow and broken. I even tried to fix the pipe myself with some tape (borrowed at the pump) and this is their gratitude. Staff could have warned of the problem, they could have put a sign near the hoover or the water pipe or they could have warned me of the time limit (which as far as I know is a recent introduction).

Went to pay for my brother in laws petrol went inside told the man how much and the pump number only for him to try and over charge my and for a pump KNOW ONE was using. I told him twice what pump we was and the amount put on. Please be careful and make sure your paying the correct amount and pump. Maybe a mistake but I had a bad feeling it wasn't and he was trying it.

Would had though with Shell’s 32 billion pound profits they could afford to actually turn on their fridges. However If you want a warm can of coke or a ice cream untouched since the 70’s combined with the customer service levels of a prison this is for you .

Got in line for a car wash, as it was busy that day... Got a ticket home to pay a £100 fine. Most expensive car wash in the world. I know they don't care, but I will start using another one and not Shell anymore. That's the only power I have as a consumer.

I do not recommend washing the car there.  all the times I used this service, even giving the license plate in writing to the cash register on the computer, I was fined.  that was not.  nobody solved the issue and I paid the fine every time.-- Jesus58uK

Horrible experience. Faulty diesel nozzle on pump no7 caused fuel to gash out on forecourt and on my clothing. Customer service assistant Tava not concerned, just trying to force me into paying and serving other customers. Large pool of

If I could leave 0 stars I would. Pumps are rubbish it leaks out petrol. I’ve been there twice and both times petrol leaked out the pump when filling up. Made a complaint to staff but the response I got was pump is fine.

I usually vacuum my car in there, today I have paid with contactless to use the vacuum machine only after I found out the nozzle is missing which wasn’t good at all, please fix it!!

Listed as 24 hours opening. Drove there just after 11pm and it was closed. Luckily there is a 24 hour BP nearby. Update your opening hours to stop people wasting their time

worst customer service. Lost money in the vacuum machine because not working and I haven't got money back despite telling me to come back.

Very bad customer service, the cashier don't know what he's doing, on one of my visits cashiers refused to scan my loyalty card.

Drove there with very low air tyres air, and air pump out of order. You would expect the air pump to work!! Its a gas station!!

Worst experience. Poor customer service If you are appointing your new staff pls give enough training to them

good value - competitive unleaded petrol price - 6gbp for car wash -.50p for air

Always an effortless process to fill up and checkout

Car wash is close early morning 4:07am

The staff here are never 'shell'fish

Jetwash is currently closed

Friendly staffs