Hands down, the worst service I’ve ever received, from a business who is supposed to support me through a difficult process no less. After 2 years, multiple (3) changes in those responsible for representation - causing me to rehash the claim and case over and over again, to then have been mislead about possible entitlements, mislead about the process and what would be involved, and mislead all around, to THEN be ignored. No follow up from emails, no follow up from voicemails, no response to my support person contacting, nothing. For over a month at a time. A basic email reply saying “we’ll get back to you” and then nothing. Lodged a complaint with complaints team, told it would be escalated, that was a fortnight ago. I have been ignored, lied to, mislead and disrespected by the team of representatives at Shine Epping and am stuck in limbo and at my wits end not knowing what I am meant to do next whilst in the middle of a claim…. If you’re looking for an organisation to advise, support and guide you through an extremely difficult time in your life, such as an injury claim, then I urge you to look elsewhere. Save yourself the pain of a terrible experience with Shine. I’ve never written a negative review about anything. But the amount of time I have invested in trying to reach someone for some actual advice and guidance or even an update on my claim, is beyond a joke. The last verbal call I had with my rep was in December. It is now the end of April. I have sent more than 15 emails and left more than 10 voicemails. My support person has also reached out. Waste of energy, emotion, time, and ultimately will result in a poor result for my claim- due to their misdoings. I hope you’re happy with yourselves… I’m worse off than when we started…

In 2020 I made the call to shine lawers for help.and have never looked back on that decision, a face to face meeting was arranged, and the professional and dedicated team sat down with us and explained in detail the process of how to proceed. Moveing forward to 11/2022 the outcome was way beyond my expectations. The team have been supportive throughout this process. Answers to all my questions no matter how silly it might seem and Answers in the way we can fully understand. And always available by phone or email , the little checkins i received to see how I was going were so appreciated. I have no reservations about recommending shine Epping to friends and family as they help make a big difference in a difficult time in your life... Alex, Belinda and the team at Shine Lawers thankyou so much .

When I first contacted Shine about making an injury claim I was unsure about what to expect. I shouldn’t have worried. The people there are true professionals. They worked hard to achieve a great outcome for me. Always there to answer any questions and listen to my concerns. They were always up front and honest with me so I always knew why was happening. Totally professional and empathetic in the way they do business. The lovely people at the Shine Epping (vic) office are fantastic and I can’t thank them enough for helping me through a very difficult time. I pull not hesitate to recommend them. They are an awesome team

Extremely happy with the service, professionalism, goes above and beyond for the best outcome and compassionate. I was regularly updated me on information and things thoroughly explained to me step by step. Glen Northway from the Epping branch is the man to see! Shine is very lucky to have him. Thank you so much Glen your the best.

All the people I dealt with at Shine have been helpful, professional and friendly. Glen and Associates ,particularly fantastic as they inherited my case at short notice and , in my opinion, has been the icing on the cake. No hesitation in recommending Shine Lawyers Epping

I cannot recommend Shine enough, especially Jesslyn. She made the process easy and was always willing to have a chat to see how I was going. She was professional and a pleasure to deal with, giving me the best outcome possible. I can’t thank her and Emily enough.

Raja and the team a Shine were super helpful and personable to deal with. I couldn't recommend them (especially Raja) more. Throughout the entire process Raja was always knowledgeable and informative, going above an beyond in his assistance. 10/10

I have been represented in a most outstanding way by the team at Shine Epping. The result they have achieved on my behalf is exceptional and I have been recommending them to all my family and friends. Deepest gratitude to all the team at Shine!

My family has been dealing with shine lawers since 2016 due to a road collision that killed our Mother. We have delt with Sarsha Lauterbach (now moved on) Sha Hotchin and Jesslyn Brady for the last 4 years and ongoing. I cannot speak highly

I have been dealing with shine lawyers for quiet some time. I’ve had Billel help me through the process for the last 6 months or so and he was absolutely fantastic! Billel always knew exactly what to say to make everything okay and give me

We recently concluded a work cover claim through Shine and are very happy with the outcome. We found Sha and Nikalett at Shine courteous, knowledgeable, empathetic and helpful, giving us good advice throughout the process. I am happy to

Took a little while to find the right solicitor for my claim, but once found he was amazing. Always kept me updated every step of the way. Was always that one step ahead of everything that needed to be done.

To All the staff at shine Laywers Where do I startYou all made me feel safe and comfortable , And you were all honest,caring,supportive and really helped me understand things I didnt understand

Sending a huge ‘Thank You’ to Jesslyn and Romina for their diligence and persistence. Communication was excellent and nothing was too much trouble. Both were a pleasure to deal with.

Extremely happy with the service provided by shine lawyers in Epping… And a special thanks to Raja for going above and beyond for us thank you so much… Hundred percent recommend!

I can highly recommend Daniel Opare at Shine Lawyers for his professionalism, advice and empathy. Daniel has highly-evolved knowledge of the subject matter and has provided us

The service provided was outstanding . The excellent communication skills and exceptional service made me feel safe and secure whilst always being listened too with honesty.

fantastic people privilege to have them on my side team worked hard and kept me informed with the progress appreciate all their help and friendship many thanks

To whom it may concern I would just like to thank my lawyer Jessica Stojanoski what a wonderful person she is I have had a long hard journey

Big THANKS to Jesslyn, Romina & Rachel for great work and experience. Great job guys.