Very slow, unorganized and rude service. There is nobody at collections, and only 2 consultants helping people. I waited over an hour and all I wanted to do, is ask a simple question. After a hour without queue moving at all, I left. They have a single printer standing on a chair that everybody in the branch share. No manager in sight.

Worse time management ever How can applying for an account take 1hour? That's just ridiculous I'm not one for complaining but time management is very important. I just hope you guys can resolve the issue for next customers to have a better experience

Some staff don't seem fully trained or willing to assist causing lines to be unnecessarily long. Even if one phoned their call centre you'd most likely be better off. Took 3 staff members 52 minutes to reset my banking app password in this branch

I walked in here HOPING the reviews were wrong. It took my poor boyfriend exactly 49 minutes to get helped. All he wanted to do was pick up his new card… it’s so poorly organized, there were frustrated customers shouting at the top of their

Deplorable service at this branch!!! Staff member literally rolling her eyes and not interested to assist ... wish i had her name ... she was quite unnerved to even help and made it known she was aggravated to help !! Then upon saying as

Very disappointed in Standard Bank Somerset West Main Road. They had no sympathy for a 79yr old pensioner that tried to withdraw R1000 from their ATM with her SASSA card only to receive a technical error slip and no money. Spoke with the

Absolutely shocking service and waiting time to see a consultant. No order in what they help people. Consultants sitting for twenty and more minutes per client seemingly having great chats. Clients all complaining while sitting and being

It seems like there are only two people working at this bank. Horrible service. Had to only pick up a new card, but noticed it took at least 15 minutes per client and I was 5th in line. Also saw a notice that they close the bank during

Went there today to pick up my check card. When I get home I see that they've given me a debit card and completely screwed up my internet banking profile so now I can't make my monthly payments and am going to be charged extra fees for

I can actually not believe I waited in line for 2 hours to only pick up a new card this morning (option for delivery to DSV locker was declined twice despite this being an option on the app, and I only learnt of this after my card was

This Standard bank branch is worst than the worst home affairs branch They make old people wait for more than two hours just to pick up an card. Standard CEO shut this branch or better get an manager and staff that wants to work.

UPDATE: Monday 15:10 15th August 2022 the new manager Mandy has address the business systems of customer delivery, additional staff members were present and Errol and Janie served with a smile. Que

How on earth do I speak to a consultant? I have been on the phone all afternoon! I have been hacked! This is the kind of service you offer? Really? By the way, that terrible music sucks.

Very poor service. The branch is tiny. The staff are uninterested. They don't have all the necessary cleaning stuff for their finger print pads.

Best stuff ever customer service I rate them 10 I have been there 3 times and I’m very happy thank you Standard bank stuff you are the best❤️

Standard bank feels alot like a government establishment lately. Poor, slow, understaffed. Will be moving my business elsewhere shortly.

Very poor service. My mother is 85 and has been with you for 60 years. However, some of your staff refuse to help her in Afrikaans.

I have been waiting for an hour in line, people infront of me for 2 hours and people outside are leaving because of the long wait.

Truely greatful to Natasha who gave us excellent service, and went beyond the extra mile to help us, fantastic service thanks!

Long waiting times with no fixed system or lines of who should be helped next or direction given of where one should go.

Had a very poor Customer experience with them regarding my international payment. Definitely considering changing banks.

Very poor service! Only one person working in the bank? How does that work? Waiting so long just to pick up a new card.

Had an appointment at 10. By 10:30 i was still waiting. The one person working seems very busy but nothing happens.

This place makes me want to leave standardbank! Long lines, no service. Sort yourselves out, it’s embarrassing!

Unable to contact my personal banking team who apparently are working offsite. Emails go unanswered.

Bad. 3 hours to collect a credit card. Only 2 staff servicing, 1 x consultant, 1x teller.

Desiree helping out at stellies branch today was very professional and fast. Well done !

The waiting period before you been help is ridiculous you can learn by other banks

The worst bloody bank! The line is so freakin long just to pick up card

No staff and the que was ridiculously long. Just go somewhere else.

Have spent HOURS 'holding on' for a consultant.....pathetic!!!

Very bad service, takes forever to help their customers

Understaffed, very slow service and zero CRM presence.

You can do better Standard Bank - absolutely shocking

Non-existing service!!!!!! Not even worth 1 star!!

Super slow I need a new bank provider

They always keep the place clean

Two hours for a new card…

Terrible waiting times