Warning sayng car will not start in 750 miles because of an emissions fault and a warning saying Engine fault have vehicle repaired. The latest in an almost constant stream of niggles and problems. After paying £116 for a diagniostic, I was told there was something wrong with my car (really?! That's why I had taken it there) and they would have to run a further diagnostic and charge me for two hours labour. This is for pluging in a laptop. Or using 'specialist equipment' as the head of after sales described it before eventually conceding that it meant plugging a lap top in. My car was booked in for 9.15 on Friday morning, bit they left it until almost 3.30 pm to tell me they needed two extra hours, this being despite the workshop log showing that my car was processed at 11.30 am. The extra two hours from 3.30 pm on a Friday would undoubtedly have left me without a car for the weekend. The diagnosic I paid £116 for cost £85 this time a year ago. They told me this was due to 'inflation' That is not how inflation works. If it was to do with inflation, their cars would have appreciated in price accordingly, so would bread etc. This inflation related percentage price rise is for plugging in a laptop. The faults which showed on their 'diagnostic' amounted to well over a thousand pounds worth of work before they did the extra two hours they wanted to charge me for, and which they said was necessary in order to discover the actual fault. The lights that came up on my display indicated that there was a problem with emissions and also a message which read 'Engine fault. Have vehicle repaired'. Robins and Day cleared both of these warnings during the 'diagnostic', but the Engine fault warning came back. I believe that the emissions warning was to do with the car not being able to tell that the adblue tank was topped right up as soon as the 750 mile warning came on. It stayed on until I took the car to Robins and Day, by which time it had run down to 350 miles. Trying to explain any of this to the staff there was pointless. After reading in online forums, I decided to try something before taking my car back to the experts at Robins and Day who had estimated such a large bill without even completing their diagnostic. I opened the fuel filler cap and I wiped around both the the neck of the pipe and also the inside of the filler cap. I got back into my car and turned the igntion on. The 'Engine fault. Have vehicle repaired' message had disappeared. I have driven the car another 2000 miles since then, and there have been no further warning lights or messages. With the exception of the man who showed me where my car had been left, every member of staff I dealt with was dismissive, uninterested or, in the case of the after sales manager, rude - as he acknowledged when I pointed it out. No more Peugeot for me once this one goes.

Truly appalling customer service. Nothing but a disgrace. I made an appointment to view a car. All arranged on the phone with a Daniel. The following morning my wife and I Drove 2.5hrs from the North-East to the dealership in Liverpool. We had a quick look at the car on the forecourt then went inside the showroom to meet Daniel. We could see he already had a customer so we waited. There’s no Receptionist, nobody came over to see us to welcome us in ... and nobody available that we could actually speak to let them know why we were there. Whilst there (standing around like lost sheep), a lady walks out to the car we’re booked in to see and puts a sold sticker on it! I walk over as she comes back in and mention that we’re here to see the car having driven 150 miles that morning for an appointment to view it, to be told that somebody has just reserved it online. The manager comes over. We explain that we’re here to TO BUY the car assuming the test drive is ok etc and all he says is that he’s sorry he can’t do anything about it. Let’s be clear - this was a £27k vehicle. Somebody had paid £99 Online Whilst we were at the dealership To hold the car for 5 days. That’s Totally refundable - they’re not committing to buying the car. Here we were, stood in front of them after a 2.5hr journey, with the means to buy the car and they basically sent us packing. They could not have cared any less. Zero consideration for us. They just Weren’t interested. Why send us away rather than contact the people who have reserved the vehicle online to say “we’re sorry - there’s somebody viewing that car so it shouldn’t have been showing as available. If they don’t purchase it, we’ll hold it for you”. That to me seems the right way to deal with this but apparantly not. A ‘sorry we can’t do anything’ is as much of an explanation as we got. That’s from the manager and the sales advisor I dealt with. Absolute disgrace. I’m not a salesman (Well neither are these tbh!) but I know What customer service is. I suggest they attend a course and use this review for ‘training purposes’. If I was that salesman I’d have been embarrassed to turn away a customer In that manner that I’d made an appointment for. Honestly, when speaking to him, he didn’t seem to care. At no point were we told to reserve the car nor did he take it off sale knowing we were coming to purchase it. I’ve not had a call from them or an email apology to offer some kind of explanation and that does not suprise me one bit. I’ll be interested to hear what Peugeot UK have to say. It’s an absolute disgrace. The way we were treat, the way they talked to us. It’s a wonder that they sell any cars with that kind of attitude and service.

I purchased a traded in Mercedes GLC, the experience started poorly and ended worse. We planned the collection 2 days in advance, unfortunately the car was not ready on arrival, it still needed a dent sorting and some paint touching up, plus valeting. This took nearly 3 hours for a cash transaction. After driving the car for a few days it didn't feel right at high speeds or under breaking. A health check with Mercedes showed the front brake disks and pads needs replacing immediately. The car was checked, serviced and MOT'd before sale but it made me question how thoroughly as surely this wouldn't show up otherwise. I decided to return the car having seen their 14 day no hassle return policy (which advised no reason is needed within this period, however I still gave one). After 4 to 5 days of being ignored and calls not returned, they finally agreed to take the car back and return the money, but they were obviously unhappy about it. Why have the return policy stated on the website if you're unhappy to actually go through with it. The final straw was the delay in having the money returned. We were advised 3-5 working days. We took time off work to return the car back on a Thursday to ensure we had the funds back sooner and they agreed they would process the payment Friday morning. I checked the next week and they said it was done on Monday (I needed the funds Thursday latest to purchase a new car, which they were aware of). I didn't receive any email confirmation to show it had been processed. Travelling to collect the other car and still no funds on Thursday, I rang to speak to finance and was passed on a message from the Manager that I was already told it was 'definitely' done on Wednesday and would be with me back Thursday pm, even though previously was told it was processed Monday. I was made to feel like I was being a 'pain'. I asked for some proof to be sent to show when the payment was made so I could try work out when it would arrive with my bank and this was never sent to me. I had to use various credit cards in a last minute scramble to make this purchase as I needed a car for work and it couldn't wait any longer. The money finally came through on Friday pm on a same day CHAPS payment. So we were clearly lied to all week that the refund had been processed and 'left their account already'. The rating isn't due to the car not being right, these things can happen. The review is mostly based on the after sales experience, the number of unreturned phone calls, general manner in how we were spoken to and made to feel about the return and the dishonesty around the refund.

Update: April 2023 - 3 stars. I had a positive experience today. I was met in the car park by a member of staff who parked my car and returned the keys to me while I checked in at the Service Reception desk. The 2 members of staff at the desk that I spoke to (at drop off and collection) were both delightful. My car MOT & Service was completed before 5pm. The only disappointment was that the part that I had asked to be ordered back in February has not arrived yet. I still don't think I would recommend this garage, other than because this is the closest (therefore most convenient) Peugeot and Citroen garage to me. Update: 2 stars. Feb 2023 - See photo. These signs are up all over the showroom. It does not excuse or make acceptable the horrendous parking situation. The central booking system caused another mistake. The dealership did not understand the notes and kept my car unnecessarily, costing me time and money. They now know the part I need and will order it, I have to wait and return again to get my issue sorted. 2022 Updating Review from 2017. 2 stars. My current Motability Car is a Peugeot 5008 which I was fortunate enough to get from Booths of Ditton (sadly now closed - hence being forced to return here). Therefore I have not been here for well over 3 years (when the new Citroën C4 I had ordered got damaged during delivery). Booking my service over the phone was okay, they have a centralised system, which I assume is for multiple sites. It feels impersonal and results in a lack of knowledge about the specific site/dealership. The car park has not improved. At 9am there were no spaces, noone to help park and no wider bays for disability access. They know this is an issue (they knew 5 years ago) but it seems that nothing is done about it. Signage is not obvious/evident. First impressions count and this counts against them. The one member of staff that I dealt with was nice, kind & pleasant. I was not happy that she had to ask me to rate her out of 10, in front of her, while telling me that she needs to get all 10s. This is not her fault. She was lovely. The customer toilets were clean and fresh. The seating/waiting area was adequate... the music choice was not my favourite but the volume was okay. The work was completed promptly and communication was good. I just can't get over the terrible parking situation and the poor tactics for getting high customer service ratings. The people are not bad. The management/company is the issue. I am searching for a different dealership and doubt I will get my next Motability Car from here unless I have no other choice.

Booked my car in for minor repairs with Robins and Day Liverpool. This was my first time using the service department with Robins and Day, as well as my first experience with the Liverpool dealership, having bought my car in Sheffield (good experience) and a test drive of a similar vehicle in Manchester (negative experience). Before arriving I read the reviews on Google about the parking problems, although not ideal I turned up a bit earlier than planned and managed to claim one of the few spaces available, which can’t be helped by the dealership who are actively seeking additional space but shows how busy they are. Every single member of staff I spoke to was lovely, friendly and down to earth, wasn’t waiting too long to be seen to check in. I had two issues with my car, one of which was externally visible and easily identifiable, the other was an issue with my gearbox. By early afternoon I didn’t hear back from the dealership, so called them back myself so that I knew roughly what time to head back to collect my car, Scott (The manager) took my call, kept my informed and updated, and basically the reason why I didn’t hear back was that three different members of staff tested my gearbox which I believe had an intermittent fault, each one struggling to find the issue on a test drive. As a result they informed me that they’re happy not to carry out any repair work as they believed it would be an unnecessary expense/work order, and therefore I was not charged for the diagnostic of my gearbox or for the other minor fault which was visible just by visible looking at my car, making my repair bill much less than I was expecting, but to a good standard. The dealership also gives all cars a complimentary mini-vallet which was a nice surprise and a pre-service health check. This check did throw up two minor faults with my car, which I agreed to have rectified and again the cost of which was reasonable compared to other repair shops. Would I visit this dealership for further repairs or even to purchase a new vehicle? - absolutely

Partner booked test-drive for a petrol car 5 days in advance. Salesman told us the demo car taken on a test drive was the same engine as the spec we wanted but as it turns out was fact a higher spec diesel. It was not until we insisted he check that he admitted this post test drive. I did point out that it sounded like a diesel when entering but was told “they all sound the same” - Errr, No they don’t! Don’t suppose he thought to read the card he took of the car that said clearly mentioned diesel. After preparing the quote and finance offer, he preceded to tell us verbally but then would not give us a printed copy of the term of the finance/quote that he had in front of him. “Its mine” he commented, Seemingly annoyed that my wife had the audacity so mention she’d come back after she’d tried another dealer and driven the engine and model she was after. Not our fault they couldn't provide the test drive we’d booked DAYS before! He did not offer to email them. Our copy was basically written on the back of a card with his details. Which will come in handy if Robin and Day wish to enquire on the shabby and shady conduct of a member of staff. We left feeling like we’d wasted our time and rather unimpressed with the level of service. TBH I'd expect that lack of professionalism when buying a used car for a few hundred quid from a back street lot, not a main dealer. And certainly not when taking out finance on a new vehicle. On the way home we visited another dealer on the off chance they had demo cars and thankfully they did. Demo done, Quick scan of the paperwork and deal done car ordered. See how simple it is when sales staff are professional? My message to the owners of Robins and Day is this; My partner was set on purchasing the car. If there ever was an example of an open goal missed in sales terms this was it. Instead, one of your employee's acted in a dishonest and frankly baffling way that would make Arthur Daley wince.

Took my Peugeot expert in for warranty work. They had it for around 4 days to fix a few issues. It was a really bad experience, they only done the odd job on the van so I had to bring the van back a couple of times as they was that slow. I lost a lot of money in taking time off work so it was not worth getting the work done under warranty. If I would of paid my normal garage to do the work then they would of had it done the same day which would of saved me over £600 in wages (on the first occasion) The worse part of this experience is that when I bought the van, I noticed that the air con was not cold. The garage had a quick look and said it works fine which it clearly didn't as it was blowing warm air. After constant emails, they finally gave in and we agreed that they would re gas the air con. They had the van again for a couple of days when it is only a 20 minute job. I received the van back and it didn't feel any different, they advised me that the air con has been re gassed and is working correctly. As it has been hot the past few days and my air con still blowing warm air I decided to take it to a different garage for the air con. The garage set up the machine and has shown that the glas was at 5g when it should be 500g! (I may have the figure wrong with the g but it was definitely 5 when it should of been 500) So the air con was empty like I originally said to Robins & day! The mechanic has told me that as the van is 3 years old this is about right for aircon and you should top up after 3 years. My mechanic also checked for leaks in which their was non. This now proves that Robins & day never did re gas my van and have lied to me. So when I had to take another 2 days off work, loosing me £320 for them two days in wages to now find out that they did not even do the work that they told me that they had done is disgusting. I have lost all trust with peugeot as they have shown that they are not to be trusted!

Very disappointing customer service. Car was booked in for a diagnostic and repair today. Arrived at 8am to be told the car was not booked in on their system. However it was booked in. I Explained the situation that I had taken a day off work. They accepted the car and took it for repair. Rang up at 5:05pm to find out what was happening placed on hold for 21 minutes with no answer. Rang back at 5:50pm as I was concerned they would be closing and that I would be left without a car they answered the call at 5:52pm and explained that my car needed work an they would have the parts Monday but that my car was drivable. I asked when them when was they going to inform me and pointed out that they closed at 6:00pm that would give me approximately 8 minutes to collect my car which was not doable. The man was extremely protective and insisted that he had done me a favour by taking my car when it wasn’t booked in. However to my knowledge my car was booked in and it was the lady who had messed this up. After the man spent 5-8 minutes disputing this with me. I have now been left without my car and I am absolutely appalled with the lack of communication and customer care. Had I not of contacted them at 5:50pm I would have been left till god knows when without an update and not knowing that they was going to keep my car due to the time they would be closing. Very poor service and certainly not the service you receive at VIP events when they are decorating their show rooms with balloons and giving outstanding customer service skills wanting your money. The After care is diabolical.

Excellent service from Robins and Day in Liverpool. I was completely bamboozled by the whole process of buying a car and using finance. I didn't know how to go about it and I was worried I might get sold something I didn't really want or need. The people at Robins and Day were amazing particularly John McVey. I knew what car I wanted to purchase and he supported me through the whole process of buying my car, financing it, taxing it and so on. He even put petrol in my new car when I came to collect it, all I had to do was insure my new car and off I went. He talked through everything with me making sure I understood each step along the way. Most importantly for me he managed to create me a deal that came in a fair bit under my maximum monthly budget of what I was prepared to pay. I was worried as an inexperienced female that the salespeople may pressure me or tie me into something that was not beneficial for me, but this really wasn't the case. John gave me time to sleep on things and allowed me to come back the next day for a test drive and to make a final decision. Used car salesmen usually get bad press and I have had a bad experience myself, but not at Robins and Day, a reputable company with a reputable workforce. Couldn't recommend highly enough, thank you for making buying my new car a stress free no hassle experience. I love my new car!!!!!!!!!

I booked my car in for a diagnostic as it was stopping every half mile. I was told that the problem is likely a recall problem which I hadn't been contacted about. He told me the car could do with two other jobs which I said OK too which I will pay. He told me they will keep it overnight until the parts come in. Following day a Friday I rang at 11.16 and asked if my car would be ready, the lady said no the part won't be in until Monday or Tuesday, so I said hang on love you're telling me I'm now going to be without a car for like 5 days, I'm disabled and I wouldn't even have known had I not rang you, its 11.20 on a Friday and I've got no car. She said it's actually 11.15 and we have a lot of people to deal with not just you. I said are you kidding me you're actually pulling me about a 4 minute difference, can I have your name, and she put the phone down. I had to get on phone to peugeot and on Monday I rang the helpline again. They put me in touch with Scott who then sorted me a hire car but couldn't get that until Thursday so a week without a car. Scott was at least very helpful though unlike the lady. It's now nearly 2 weeks later and I'm still without a car and the hire car is up for return next week. The two stars are mainly for Scott's help.

Bought a 108 In April this year; Which was a good experience and no issues at all. We were served by Daniel who accommodating in the beginning. We were slightly hesitant buying from a new dealership as previously had bought from a Citroen dealership only. Coming round to servicing 7 months after we bought the car; we were informed it needed coolant change and a full service. Which would incur a £400 charge. We weren’t happy that we were given this sort of cost so early on during ownership. We contacted the dealership to advise and speak with them accordingly; but were simply informed that the coolant change in particular ‘is just something they do not do.’ Knowing that this needed to be done within a year anyway, we would have thought this would have been accommodated for when spending over £5K on a car. Partner is an an experienced advisor in a car dealership and this is the reason we felt we had been played... We feel that the dealership has a duty of care to ensure customers do not get given a bill of this amount so early in to owning a car. We thought buying from a dealership that this wouldn’t happen. Won’t be returning here for our next car unfortunately!

Booked car in no problem. Advised them I would have to wait as they had no courtesy car and i lived 45 minutes away so could they take that into account which they agreed. I made contact day before just to remind them I would have to wait which they were aware of. 5 hours later am still waiting here. Not 1 person has provided an update. I was called by customer services asking me to go and see them (office next door) to be told my car was did not have warranty. After advising them I had purchased the extended warranty they checked their systems to find out I had (why couldn't they have done that in the 1st place) Reminded customer services twice on the day that I would have to leave approx 1pm. I went to them at 12.40 to be told they have only just started working on the car. Absolutely incompetent staff. No customer service skills at all. Last time I will be purchasing from them

(2015)Don't ever bother buying from here, let alone a Peugeot. I kept all the paper work and emails from the time I purchased a car from here on a Just Add Fuel basis. I repeatedly said I didn't want metallic paint on the car but the guy just kept over looking it, and then when he got irritated with me telling him that I didn't want the metallic paint (it costs more), a manager came over and applied psychological pressure to try to intimidate me. In the end, I did get the car as at the time I needed it and I liked the model (a 305). After about a year the brake discs needed replacing and I found out that wasn't part of the plan and I would have to pay to replace them. I later found out that it was a known issue on the car. Just don't buy a Peugeot. Get a KIA, they have a 7 year warranty.

I am very disappointed for what I have just experienced and I have to say I am not satisfied AT ALL of the online booking reservation service!!!!!! I have booked my car for a regular MOT at the Peugeot Service centre in Mill lane in Liverpool and when this morning I've presented there a very annoying and quite 'rude' receptionist told me that there was no registration whatsoever at their place. I can't understand why, after having booked my MOT/service online, have received a confirmation email (showed to the receptionist) I have received another email, yesterday, 'confirming' my booking but from Robins&Day in Stockport... What the hell?? So, now, after having worked around my days rearranging stuff, I will have to do it all over again... Thank you very much...

Was only looking at cars and wanted a test drive and was in there for hours. Was told to go through a finance form and was being asked how much we were borrowing and what we would be paying? even though we were paying cash. Absolute joke, even if we were going to buy one I would of very quickly changed my mind. Also was seen by a very inexperienced young lad who didn't have a clue and when you are spending that much money thousands of pounds and wasnt getting any answers to our questions and even the ones we did were wrong. Don't get me wrong it's not the lads fault he's got to learn but there were loads of older men just standing around grabbing. Would you think they would have supervised the poor lad. That is one place we wouldn't buy a car

Took my car in for a diagnosis fault check, although they were unable to detect the fault during the booking(although it's still occurring). The customer service on visit was great and the process was very smooth, the advisor made sure I was comfortable with the hire car and was willing to show me the workings of the car, however I did not need this. However trying to get in touch with the dealership via phone is an absolute nightmare as it rings out numerous times and after some time it gets diverted off to a main call centre and then you end up going in a never ending loop as they forward the call back to the dealership. Ended up taking me 37mins to speak to someone, actually speaking to someone at the dealership took 5mins.

Had work done on my car charged me more than quoted. Did not put all car back properly. Service was poor. Confusing bookings. Poor communication. Problem not solved. Do not reply to emails. Disappointed with service. Following the above comments, and eventually having communication with the branch. I took my car back to branch on 08.12.2020 and they put it back properly. They were supposed to of done a diagnostic and said a fuse was put in (the fuse shown as being replaced was for headlamps) told me water wash had been fixed- NO it has not as it still does not work. They have contacted me to say issues have been resolved but they have not. They have also not fitted the correct part on my car.

My wife and I were looking to buy our first good car from a dealership, and we were definitely well looked after a given every bit of assistance that we needed to pick the perfect car. Me being picky i had to sit in a few before we found the right one. Jamie was fantastic and talked us through everything that we didn't fully understand and helped us figure out all the perks and deals that we would need for our needs, he was an excellent help for us from test drive to contract and finally receiving the keys to our new car. In the future I would definitely go back to these guys for any car enquiries before considering anywhere else... they were extremely good and helpful.

Writing this review to highlight the shocking customer service I received from Robins and Day of Mill Lane Liverpool.My car needed a part fitting so I asked could it be ordered in and Andrea advised that she had ordered it .....after numerous phone calls on my part and basically being fobbed off it is now 2 weeks later and no one has been in touch with me to give me an update on where the part it I have chased this sad excuse for a car dealership for over a week previously and had no response.I have stopped calling as I am taking my complaint further . Please don't waste your time with this place!!! Customer service is beyond belief !

Anthony Edwards at the Liverpool branch of Sellantis &You was fantastic from the first time I met him. He did everything he could to get me out of my previous car which was decreasing in value by the day, into a brand new Peugeot 408. Nothing was too much hassle for Anthony and made me feel welcome and more like a friend than just another customer. Can't thank Anthony enough for everything he did for not just myself, but also my wife, who he helped finish the handover of her new car at the last minute with little information to go off after the original sales lady left the business. Anthony Edwards is a credit to Stellantis &You.

For the past 12 years I have purchased all my cars from Robson and Day Liverpool, the service and care given by then staff has always been excellent, from the the sales team of Mark and John right through to the service department all have made buying a car a pleasurable experience. I think i am now on car number 8 from the team ad R&D Liverpool and cant see any reason to change. Sorry to hear about the tragic loss of John McVey at new year, he contacted me for my latest purchase which I bough at the end of November 2020. I am sure that I will continue to do further business with Mark and the rest of the great teem in the future.

Arrived to pick up a part for my car Absolutely full car park. Parked in front of another car as I thought I’ll only be a minute Went in to the showroom stood waiting for a couple of minutes then was told It would be a ‘sec’. Was approached by someone who asked me to move my car as I had parked someone in I said “ if someone can get my part I’ll be on my way “ he said it needed moving now as the driver was in a hurry I walked out to my car moved it walked back in and the parts person was now with someone and I then had to wait again Customer service abysmal. Unfortunately now all the independent dealerships are dissappearing

Went in just to look at a vehicle I had seen priced extremely well by a broker not expecting to speak to anyone. I was approached by a lovely lady called Jane who having ended up speaking to, decided to pass over my details ( which I don't normally do) in order for them to provide me with a quote. Really hope they can come up with a matching deal as it was a pleasure talking to Jane who was very polite, professional and extremely well versed with all of my options. If not for Jane I would have just "Sneaked" a look, then ordered elsewhere but now I will wait and see what happens. Well done Jane excellent overall service.

Had a fault with add blue on Citroen dispatch van under warranty since July last Year been in and out for same faults sensors add blue tank and injector still same back in again new cat to be told next week a new exhaust system these are simply plug in so called mechanics told what to do how to fix it simple way of fixing it bring in a contractor mechanic he would have it running again On a can of 62 k miles is shocking New buy another Citroen dispatch again And had one previously in which I thought it’s new model give another a go which no wish I never Poor shocking service and time scale 0% never recommend this garage

This is a place I wouldn’t send someone I hated, I’ve been left for four months with my warranty issue (it’s only a shock absorber) the workshop man Scott kept insisting the part wasn’t available until one day I advised him I was bringing the car as I’m sick of looking and paying for a broken product he proceeded to breach data protection by giving my number to hired thugs claiming to be ‘security for the site’ whom threatened me on a withheld number, I am making Pegeout head office aware of this as luckily I recorded everything, please avoid this situation I ended up in if you can.

Picked my new car up on Saturday, would like to say a massive thank you to Simon who made the exchange stress free, talked me through everything and made it easy. Thanks again. Whilst sales men are great, finance is so bad, my old car still not settled on finance, sent emails to them no response had to make another payment on old car as well as new car this month because of pure incompetence on finance side, definately won't be using again, as of today 04/04/22 still no settlement paid on old car, ombudsman now dealing with it, paying for a car you don't have never heard of it

Had my car serviced and at another Peugeot dealership (naff service here, but the other the same = naff), it's as if they did nothing except reset the "service reminder" and maybe they give your car a spray wash (wasn't that clean, twice they didn't wash it). Hence, wiper blades are worn, they didn't tell me would need to replace them!!! Unlike when I had an Audi, VW, BMW they send you a video what they inspected and give you tyre tread & brake pad measurements. Pity the car is great, but don't know what I'm paying hundreds £££ for nothing.

Poor customer service , car was booked in for recall told would be ready for 2pm I rang at 2.15pm to see if it was ready, no one in service department available to take my call. Was informed someone would ring me back at 3.05 I rang again as I was still waiting for a phone call again told no one was available from service department to take my call. And again told someone will ring me back as he would send them a message marked urgent. At 3.24 still no call back . Disappointed is all I can say. Will not be going back again that’s for sure.

Terrific experience for buying my daughters first car from Robins and Day Liverpool. The salesman “John” was friendly knowledgeable flexible and not pushy at all. Did not have to negotiate too hard for what we wanted either. Accommodated us on the handover as it was blowing a gale outside so took the vehicle inside. Really appreciated the time spent with us. Felt like all we had to do was say we wanted the Car and everything else was done. No fuss and a good deal. Thank you for everything and we will be back soon.

Friendly & helpful sales staff but the place is let down by very poor planning of the outdoor space. When we went it was stuffed with car stock everywhere and no (including disabled) customer parking places so we were directed to park "round the back" and then forced into a long walk all the way around the main building in the pouring rain where they had put the entrance as far away as possible. Not really the way to put you in the mood to spend £40k+ on one of their cars !

Peugeot cars have massively improved and I would fully recommend. However, at this dealership the staff appear disinterested and actually recommended a Ford rather than their own cars!! Only one lady in servicing (Joelle) who cares and the only reason I have given 2 stars. Car came away with more problems than it went in with. Sales staff economic with the truth to put it mildly. I have given feedback to them and no one is bothered that I find the service extremely poor.

Service department bookings need a rocket. Couldn't complete service at 1st visit, so booked 2nd visit. Had to wait a couple of weeks as I needed a courtesy car. Got reminder email day before. On arrival Couldn't find my booking. Eventually found it. No courtesy car had been arranged (he even asked I'd like an auto when I arranged it) They haven't got a clue. I just hope the work carried out on my car is better than the customer service

Polite attentive staff. Although I found it odd that when I enquired about a fault with my car I was asked by the sales staff if I wanted to book the car in for repair. I explained that I wanted to get several quotes first. When he heard this he told me the service department was closed until the following day and I should come back then! So could I have booked the car in for repair so long as I didn’t mind how much it was ?

Fantastic service received at Robins and Day from Anthony really made the process of looking for a new car less stressful, he was honest and talked us through everything I was nervous about a test drive but he encouraged me as I needed to see what I thought of the car and so glad I did it!! We spent a good few hours there and he was very patient with us and I got the car that I really wanted so massive thanks to Anthony

Asked several times to be removed from their marketing after I purchased my car, I still get letters, phone calls, emails offering me a better deal that didn't exist, ended up offering me a used car because that was the only way to get a cheaper deal. I also got charged £24 for a key battery I didn't want that died 3 weeks later for a fault that still isn't fixed. If you had of left me alone I would have been a happy customer.

It was very smooth and amazing to visit there and inquire about the peugot 2008 GT. Place is amazing, free hot drinks at the premises while you wait for your turn. Customer representative was very helpful and explained about the cars in detail. He was quick to solve some paperwork issues while at thw desk. My over experience of this place is very satisfactory. I would definitely recommend people to go there to buy their cars.

First time coming here, their service department ignored me for half an hour whilst they chatted. Until I lost my patience with them and collared the remaining staff member. Not much better on pick up, waiting an hour dispite specifying a set tine for pick up, new girl left with no help on how the complete paperwork. And from what I heard from other customers waiting this is the usual here

Poor customer service .I phoned on numerous occasions but no one picked up.Eventually i tried a different department to put me through and explained my frustration.The guy said that sums customer service up too busy talking between themselves to speak to customers.If you are putting your vehicle in for a service i would recomend staying with your vehicle as they won't call you.

Agreed a price, paid a deposit and signed the order form only to be called a few hours later to tell me the price was wrong...wouldn't even bother dealing with them again. In response to the reply, let's be realistic I'm not wasting more to just go around in circles and feel like I'm being lied to all over again

Awful experience. Refused to acknowledge build fault on 2008. Refused to communicate with customer services. Wanted £420 for 3 hours diagnostics and no guarantee of finding fault code. Staff rude and dismissive including manager. 3 major faults on 3 year old 2008 totalling thousands. Avoid dealership and make.

Anthony Edwards provided an exceptional experience for us as first-time car buyers. His knowledge and patience in explaining the features of various vehicles helped us make an informed decision. We are grateful for his extended support and highly recommend him for anyone seeking a smooth car buying process.

We wanted to talk to someone about buying a car. We were here for about 35 mins and not one person acknowledged us. Several people walked past us but not once did anyone say what is it we can help with or someone will be with you shortly. Car park guy was great. Just Terrible service and we left

A well presented dealership of Citroën and Peugeot cars. Efficient and friendly and helpful sales people who are knowledgeable about their product. Parking a bit tight and a very busy car park, not very well sign posted. Didn't see any disabled spaces at all, but there may have been some.

Negotiated a good price for my car with Steven and he was able to provide me with a discount for my profession. Steven kept me up to date with the order of my car and was always happy to answer any questions I had along the way. Car arrived earlier than expected which was an extra bonus.

Very helpful staff, tried a few different models out. Went with the car I first planned visit. 4 star give as the A/C was not working, only found out as we have a hot day a week after buying the car. Peugeot Llandudno sorted the A/C out the next day (pressure was 46g topped up to 460g).

Disappointing service when I called in. Might as well not have been there. At least 8 members of staff walked past me.....but to be fair, they did have to get their morning coffee's from the machine. Much more important than a member of the public waiting to ve served …

Went in for our first MOT and we got helped at the desk by Holly. She was very lovely, one of the nicest people we have been looked after in Robins and Day. She explained everything really clearly and was very personable. Deserves a pay rise for her great customer service.

Kate was really informative and clear in the information given, allowing me time to make a decision that suits me. A great company and as this is now my third vehicle with RDL, I can honestly say they are brilliant willing to go further to make your experience brilliant

Very friendly and efficient service from the staff. I was in and out in under 20 minutes with the sale of the car finalised and a collection date and time to suite me. I would highly recommend this dealership if you are in the market for a new of second hand Peugeot.

We got the salesman with L plates. Nice enough guy but we're still trying to get paperwork sorted. Generally it's a great place - my daughter uses a wheelchair and all of the staff were so helpful in helping us choose the right car. We'll use them again.

Dean Taggart looked after us for our recent Citroen purchase. Organised the transport from Birmingham for the car and colour we were after - and it arrived the following day. Fully valeted and ready to pick up 3 or 4 days later. Great service all round.

I bought my car from here a few months ago. The staff were very friendly and couldn't do enough. After care is fabulous. They give you a free health check on your car, with a car valet, free breakdown cover and a 12 month guarantee. What's not to like.

Very pleasant and helpful staff. They helped us all through the process and were very knowledgeable. We had decided that we wanted a Peugeot 2008 and we got everything that we wanted and more. We would recommend this dealership without hesitation.

Excellent excellent service! Daniel Cheng was fabulous and went out of his way to sort things out! Communication and response exceptional would give 10 stars if i could! No stress, We get my new car, picking her up tomorrow... highly recommend!

Made special appointment to test drive two cars. This was agreed and I was invited along at a date and time. There was no facility to test drive. Simply a trick to get me in so I could be sold something. I had driven for an hour to get there!

In a nutshell: got a very good deal so signed paperwork to order. Salesman left the company so order was taken over and I was told the new GT car would arrive by 3rd sept, before end of contract. When I chased it up I was told that the car

Collected the car after a full service it had been cleaned inside and had usual paper mats to keep it clean. The service staff called me to let me know it would soon need tyres even though they don’t sell them but had checked during service

The lady who seen to me was wonderful, kind, understanding and she looked so beautiful, had my car serviced and had the usb checked, free drinks as I waited and place was clean and tidy, they also have amazing cars to look at and even test

Had car for 1 1/2 years had nothing but faults with it can never get an appropriate appointment having to wait at least 2 months which obviously is too long to go with out a vehicle so having to pay out of own pocket other garages to fix

Good service but the only thing that let them down and hence the low score was my paperwork was not given to me when I collected the car. I was told it will be emailed to me the following week when the person I was dealing with was back

Took my car there as advised by Peugeot care to have a serious fault diagnosed. Its been with them for over 3 weeks and they haven't even looked at it yet. I've been chasing daily for some kind of update or explanation as to why no one

Finally sorted out part I have been waiting for on a brand new car collected in January. Have been unable to wash it due to water ingress and been waiting 10 weeks for the part to arrive. Happy now at least it can be washed correctly.

Second car I’ve bought from Ant and service has always been absolutely brilliant, he does a cracking job of getting you what works for you, understanding your needs, I cannot fault them and likely I’ll be back for my next one!

Brilliant customer service by Joe Bradley the past 2 weeks. Car sale went through without a glitch, he was very professional and also very friendly to myself and my dad. Let him know that we will be getting a car off him again

The wait for appointments is just ridiculous. Better go to Chester or Manchester to get better service and sooner appointments. Also the parking for customer is horrible. Make some changes to be a good Peugeot dealer !

Daniel was excellent, very helpful and knowledgable of the new car we wanted. We were dealt with very courteously and quickly and he has kept in touch to update us on the cars progress ref delivery. Many Thanks

Have just been to this dealership for the first time. Dealt with Mark Bibby who must be the best car salesperson we have EVER dealt with. The new range of cars is excellent and the 3008 is an excellent car.

Robins and day are a lovely company to deal with. They are kind, and are there for you immediately if any assistance or help is required. I have no hesitation in recommending them to other customers.

Took car in for recall by Citroen, Had to wait 3 hrs but free coffee and car wash were a plus. Also had nice memorable walk around Edge lane Liverpool where I went to infant school 80 years ago.

Staff are very helpful. Only issue is trying to park but I know this is because they have not completed their storage area for their new cars so not going to use that in the basis of my review.

This my 3rd visit. All of them not great Went for mot and service. Poor service. Car given back cleaned (washed ) only on left side. Won't be going back. Will be going to a different Peugeot

Went to sign paperwork for our new car. Sales Exec. Was very helpful and we were only there for 15 minutes. Date to collect new car was arranged for 3 days hence. Very efficient service.

It just shows how bad Peugeot/Citroën vans are as it takes ages to get one booked in for warranty work and when you see the graveyard of Boxer/Relay vans around the back you know why.

ordered a new car from robins and day liverpool,treated very well in reception,very curtious staff very plesant,very informative,very pleased with my purchase 5 star service.

Great service, very happy with my purchase and part exchange for my old car. Ash was brilliant and offered two test drives with no hassle, was always able to help.

Excellent service from Peugeot Liverpool 13 branch. Callum was very helpful and efficient throughout. Based on this experience I would highly recommend!!!!

Picked my friends mobility car up and the service was top class and nothing was to much for them to help with our questions. Great service from the staff.

Rude arrogant staff. Not interested unless there getting a commission. As to your response below. My mum got a better response from Arnold Clark

I've been using Peugeot (Stellantis and you Edge lane) for six years now always found the staff friendly and helpful would highly recommend.

A very positive experience. Arash was very helpful and explained fully all the options open to me regarding purchasing the car.

Thank you to Stuart at Stellantis for taking me on a test drive of the Peugeot 2008, i have today ordered a new Peugeor 2008.

I was very pleased with the service that we got at the garage. Very helpful very organised. Very professional.

Picked our new car up today. Absolutely love it!! Massive Thanks to Steve Watson for a great service

Excellent service from Stuart very knowledgeable and informative and went above and beyond for me

Not successful yet, lovely staff and Emily was very informative and nothing was too much trouble

Lovely staff. George sorted the car we ordered with ease. Would highly recommend. Many thanks.

Picked my vehicle up today, really great service. Stuart was very helpful and professional.

Very supportive, friendly and professional team. Great selection of cars at good prices.

The people are very friendly and listen to their customers. Will introduce more people

Fast and fantastic staff hard to park but just get staff to do the hard work …

Good communication with Stellantis all through the repair of my car,10/10 service

Great experience. Callum Griffiths was excellent throughout the entire process

Dean Taggart offered brilliant service so easy to deal with highly recommend!

They are so lovely and help you to there best off there abilities recommend

Great dealership went for my first Motabilty car, Stuart was very helpful.

Nice place to buy a car, @Guy thanks for your advice. We appreciate it.

Bought a good car at a good price. Dean was a pleasure to deal with .

Staff were excellent, very helpful, couldn't do enough for us,

Great service, Fantastic staff. Highly recommend …

Teeny tiny car