I was a buyer in the process so this review is from my perspective of Stoneacre, particularly the Branch Manager, Dan. I was literally harassed at times to push my solicitors and constantly emailed to take action although I kept confirming I had done everything needed to keep the purchase moving. I had to ask Dan to stop asking at one point as I was on holiday and the messages were constant. The main issue I have is that following a survey, it was agreed through Stoneacre that the seller would remedy all aspects of concern. This was followed up and agreed with the seller in numerous texts. Once I received the keys, it was evidently clear these actions had not been carried out. I understand that I was not the client but I did trust that the estate agents and that they were supporting the sale from both sides. I also appreciate that it is not the fault of the estate agents that the seller failed to come through on his agreement. However, I emailed and called Dana’s has my solicitors to clarify why the agreement wasn’t met and all communications have been ignored. Terrible customer service and unprofessional. They basically got their commission and wiped their hands of any further communication or support requests. Would not recommend

We had the most amazing experience with Stoneacre properties when purchasing our house, in particular with our point of call Kelly. She was so helpful throughout the whole experience, she responded to our emails so quickly every time we had a query and was always just a phone call away. She really went over and above to help with the communication between all parties and I truly believe the reason it ran so smoothly and proceeded so quickly is because of her amazing communication! I would absolutely recommend Stoneacre to anyone looking to sell their property! Thank you!

Invited Stoneacre to value our house to sell and straight away, Matt was very enthusiastic about selling our property and explained all of the process very well. The effort put into the listing, including video allowed for the property to sell within a week of being listed, for asking price too. Throughout the sales process, Fay was very helpful in proactively updating us when we went through the various steps and acted as a great agent between us and the buyer. Great experience with Stoneacre Pudsey branch and can’t fault them in any way. Thank you!

Just wanted to say how amazing this new addition to pudsey have been! From the first visit with Dan he was honest and knowledgeable about marketing our property. From photos and viewings to advice and support for our purchase it couldn't have been smoother. Some days I've spoken to Chloe and Kelly in the office more than my own family and within a week we have sold our property such a brilliant, friendly service that I would recommend to anyone Thanks guys xx

The team were fantastic! Kelly, Chloe & Dan all were great from valuation through to completion and it made a real difference. Kelly really supported us through buying and Chloe through selling our property and both were great, went consistently above and beyond, always on it and good fun. The team genuinely want to do a great job which makes the process a lot easier. We really appreciated their support and would certainly recommend, keep up the great work

This is the first time selling our house and have been hugely impressed with the service provided, Chloe, Dan, Izzy and Kelly have been on hands on during work hours and outside of hours. They’ve really gone above and beyond. They’ve managed to sell our home within a week as well. Also love the continuous service with an online property file guiding us every step of the way. Highly recommend them.

Myself and my partner have been house hunting and came across Stoneacre - I had the pleasure of dealing with James Bailey who was very professional and very fast with replying and sorting out my next tenancy. I would highly recommend using stoneacre and i sure will be looking to use them again once we decided to move. Great agency - could not compliment them enough.

Right from the start with Dan's professional and knowledgeable valuation of the property we have been totally impressed with Stoneacre's quality of service. Kelly has been a friendly and professional support throughout the sales process and we would not hesitate to recommend the team at Pudsey.

Absolutely amazing service from Kelly, Dan and Chloe in selling our property. They have been nothing but professional, kind and helpful in our first time selling. Their knowledge and help has been invaluable, couldn’t recommend them enough!

My wife and I recently purchased a property through Stoneacre in Pudsey. Our point of contact was Fay Horsfall who was very genuine, helpful and professional throughout the whole process. Would definitely recommend.

Much appreciation and thanks to all the team for their professionalism whilst selling three properties especially Fay who was particularly helpful throughout the process.

Dan Shephard and his team always go beyond the extra mile, they know the market with the back of their hands, highly recommend his and the team service for the area

Great service, very prompt and friendly. Report was received within hours of the appointment. Would thoroughly recommend.

Excellent service from Dan and his team