Unfortunately did not have a good experience this time around, we’ve had our Subaru since April and bought at the narellan dealership, we’ve had nothing but fantastic experiences until today. Today I took the car in for a standard cap priced service (37500kms) and was informed a wheel but had been broken (the only times the wheels have come off were at a service at moss vale and the service at narellan today) to which I was charged $290 and told to take it up with moss vale as it was “probably them” when calling them they said the same thing, I was also informed that they are a consumable product and this does happen. At 37500kms? I don’t think so. Following up with Subaru head office and then depending how that goes the ACCC really unimpressed when it was very clear that they had just done it when it was hot as shown by the way the stud had sheared. As someone who puts the kms up really fast I’m hoping next service is a better experience. Amendment: Phil followed up with me and provided a credit for the ammount charged as neither dealership could prove who had done it, credit where credit is due Phil had fantastic customer service and I am hopeful for a better experience next time around

Having dropped the car off for a scheduled service, with several warning lights showing, investigation revealed a Glow Plug failure. Removal of the offending plug showed that half the Glow Plug had broken off and was stuck in the cylinder head. It took a number of days but they successfully removed the broken half with no further damage or needing to do any major disassembly. The Service Manager was happy to spend some time with us to discuss the work that was done and show us the difficulty involved and the tooling used to remove the broken part. He said it was a failure they had never seen before in a Subaru. As a fellow mechanic, he talked to me as an equal and talked us through their efforts to avoid the expensive option of removing the engine to access the repair task. They showed care for the potential costs to us and took care to avoid further damage, complications and expense. It took far longer to rectify than I expected but the methods used were far cheaper than the more involved engine removal. Car is as good as ever and the repair was cheaper than I had feared.

I took my Subaru Outback to Subaru Narellan for its first full service and I was impressed by the professionalism, conduct and assistance. Joe explained everything well and sorted the loaner car for me. The voucher for the car detailing was a nice touch. The loaner car was actually a 2023 model so I was impressed by that although Subaru could take a leaf out of Ford’s book and offer free loaners although $25 is a small price to pay for some convenience. I’ll admit that I was a tad disappointed that a software update was not done to the infotainment head unit during this service so maybe that’s learning for Subaru Narellan in future. I now have to drop in for the software update on a later date. Overall a very good experience

After having an issue with 1 member of office staff @ Subaru Service Centre Narellan, I am now happy to provide positive feedback. My concerns were listened to by senior management staff and the issue I previously had have now been rectified. The technicians at Subaru Narellan have always provided a great service and Id be happy to recommend them to any Subaru owner. I have complete trust in there service technicians. Management were extremely fast to rectify my complaint. Thank you.

The location of the service centre is in the quiet part of the industrial area and is easy to access off the main roads. Additionally, the waiting area is great if you choose to remain on-site for your service with water, tea, and coffee available and a food truck that comes around. Staff are super friendly and helpful with all aspects of the service experience. Is my go-to service centre for my Subaru WRX.

Took my Subaru XV for a check today to Subaru Narellan. Received exceptional service from Joe and the team. Dropped my car to them, transport was provided to take me home and when car was ready, was picked up and driven back to pick up car! Excellent service provided especially from Joe and the driver of the shuttle service!

We're always very happy with Subaru Narellan but this time was exceptional. They made the drop off and pick up so easy for a mum with 2 young kids, they finished the car early and picked me up in my own car so my little one was safe in her own car seat. I thought it was going to be such a hard day but they made it so easy.

Great waiting area with TV, coffee, biscuits, bathroom, kids toys. Great service, knowledgeable team...my partner will be bring her car to service here as Subaru Narellan is much better than Wollongong based on her experience with her complimentary 1000km service. Subaru Narellan is excellent.

A1+. Best service centre in Sydney. Joe was so helpful, answered all my questions and sorted issues I should have been able to do myself. Good old service, with a smile. Excellent, highly recommend going to Subaru Narellan for sales ( Dan & Steve ) and service ( Joseph ) . Thank you Sincerely.

Very professional and courteous . Dropped me home and picked me up again as soon as the vehicle was ready. Thanks Col. Then Joey went out of his way to explain the workings of my dashcam. Thankyou all so very much. This was my first service here and I will certainly come back. …

Service is Exceptional at Narellan Subaru, vehicle service and great customer care with confidence of top quality work from the service team. Joe at front desk is always a pleasure to deal with. Happy customer, will return with confidence with my Subaru. 10 out of 10 Pete W

Excellent approach to customers and general professionalism are what makes this service place stand out. That is why I drive 50km each way from Maroubra to Narellan every time the car needs service. Top marks! A rare island of excellence in the current see of idiocy!

Thank you Subaru for easing my mind on what was wrong with my car. My battery was flat and we were very concerned being a new car. I had left the reading lights on in the car, something as simple as that. The led lights are hard to see during the day.

Service centre needs better phone support service to book an appointment. Had to call multiple times to get the service details correct but still on the day of appointment it had wrong purpose for visit and contact details were not updated correctly.

Re Forester Eyesight recalibration: Following this randomly turning off after 5mins+ of driving, the camera was replaced by another Subaru service provider. They then recommended and organised for the final part of this process with Subaru

Awesome service - I was quoted a price for my car and when I picked up my car in the afternoon Joe was honest and said the price is lower as the mechanic did not spend the allocated (quoted) time, therefore only charging me for the time

Subaru service centre Narrellan were extremely professional and friendly .I was running late to return to pick up my car ,and they were very understanding and waited for me to collect .would highly recommend them to any Subaru owner.

Very happy with the friendly, efficient and knowledgeable team. Especially welcoming on the front desk. No issues prompt and attentive service meant little time was wasted. This is my third visit … I’ll be back soon …

The team demonstrates professionalism and quality of work to a high standard time and again. Joe in particular should be commended for excellence in customer care and service. Take your car to a team you can trust. ⭐️⭐️⭐️⭐️⭐️

The team are friendly. Brett from the parts section is legend, he is real asset to the place, he is always happy to help with big smile, rare to find nowadays, everyone grumpy now lol thanks mate for all ur help, cheers.

I have been going to Subaru service narellan for more than 5 years, Phil and his service team are always friendly and professional, always explain everything clearly and are happy to answer any questions.

I always take my car here, staff are very friendly and helpful. Big shout out to Joseph who always looks after us, this guy is awesome with customers and deserves recognistion. Great work Joseph

Great service. The place wasn't crowded at all and was able to wait comfortably for the service to finish. Coffee available and was able to get some work done in the lounge area while I waited.

Great experience with both the service and having the spare tyre changed. Staff were welcoming and friendly, the shuttle service was convenient, and everything was completed in a timely manner

I took my Crosstrek for 1st month check at Subaru Service Centre Narellan .. efficient, friendly and good service. Enjoyed my complimentary coffee and bickies whilst I waited too!

1000 km check. Don't know the technician's name who received the car, he didn't introduce himself. Thanks to him for excellent service all the same. A quick in and out.

Always easy to book in a service and arrange shuttle service when needed. Service is always friendly, transparent and well communicated.

Impeccable service each and everytime. Best serving experience I’ve ever had. They make the home process seamless. Thanks guys.

Very satisfied with your service,considerate for our special needs svc was prompt ,efficient thank you Joe and teamErn/Jean.

Phil the Manager is not only about the cars but people as well. Phil levels up the definition of excellent customer service!

Andy and Joey, are fantastic guys. Nothing is too hard, and their service is impeccable. I will definitely use them again.

Very happy with the service I get a Subaru Narellan. They always explain what needs to be done and I never have any issues

Very happy with this service. Friendly front desk stuff. They offer pick up/drop off service plus free car wash voucher.

All the staff were friendly and efficient. Work done on my car was explained and a free car wash voucher was a bonus.

Professional, courteous on-time service. All questions answered. Very happy with the overall service experience.

Easy to booked service, choices of dates available, keep you updated prompt and customer service is good.

All the details that will be done in the car are clearly explained. Also, the shuttle service is awesome!

Friendly service and efficient time to complete service on my car. Highly recommended.

Very happy with the service provided today on my Suberu. Friendly and efficient staff.

The service of my car was excellent and professional. Highly recommended. 5*