Subway is a Sandwich shop located at 2421 Westport Pkwy Suite 700, Fort Worth, TX 76177. It has received 253 reviews with an average rating of 3.5 stars.
Monday | 9AM-10PM |
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Tuesday | 9AM-10PM |
Wednesday | 9AM-10PM |
Thursday | 9AM-10PM |
Friday | 9AM-10PM |
Saturday | 9AM-10PM |
Sunday | 9AM-10PM |
The address of Subway: 2421 Westport Pkwy Suite 700, Fort Worth, TX 76177
Subway has 3.5 stars from 253 reviews
Sandwich shop
"My family had a really bad experience here"
"Worst subway I’ve ever been to"
"DONT WASTE YOUR TIME ORDERING AHEAD BECAUSE IF THEY'RE TOO BUSY THEY WILL MAGICALLY LOSE YOUR ORDER THEN MAKE YOU WAIT IN LINE"
"I placed a mobile order on my way up there"
"I have not eaten subway in 8 years "
My family had a really bad experience here. I should have been more cautious when I saw the hand written note pleading for patience from 2pm to 5pm because there's only one person. There's six of us and it took 45 minutes for them to make the sandwiches. We were the ONLY ones in the establishment. There were two employees there but only 1 was helping us. The other was shuffling back and forth making more bread for some reason. The one helping us kept running out of supplies and would sigh and look irritated each time he had to go back to restock. He also made us wait for each toasting. Most other subways toast more than one sandwich at a time. Not here, it was one by one. On top of that, they made our sandwiches wrong. For instance, I ordered an Italian BMT and got a Spicy Italian. The bread was old. The veggies were old and slimy. I recommend to stay away.
Worst subway I’ve ever been to. The level of service here is ridiculous. I’ve been here on several occasions and always hope to get better service the next time but after today, I’m done coming here. I walked in and only one person was in front of me, somehow it still took over 15 mins to get my food and that was with 4 people working. The entire time only one person worked at a time. They didn’t bother to have a sense of urgency or help each other either. My sandwich sat for 5 mins before it moved on to the next person when the other three people sanding around could’ve jumped in and finished it but instead stood there just watching. One of them was on her cell phone the entire time walking around not doing a thing. Definitely terrible management and customer service here.
DONT WASTE YOUR TIME ORDERING AHEAD BECAUSE IF THEY'RE TOO BUSY THEY WILL MAGICALLY LOSE YOUR ORDER THEN MAKE YOU WAIT IN LINE. THERE'S NO POINT IN ORDERING AHEAD IF I JUST HAVE TO STAND IN LINE TO REORDER MY FOOD. OHHHHHH AND THERE'S AND OLDER LADY WITH GRAY FLUFFED OUT HAIR THAT THREW HER HAND UP AT ME AS IF SHE WAS SIGNALING ME TO STOP TALKING WHEN I TOLD HER I HAD ALREADY PAID ONLINE. BEYOND RUDE WHEN IM ALREADY FRUSTRATED AND HAD MY TWO SMALL KIDS IN TOW. THE TOTAL LACK OF CUSTOMER SERVICE AT THIS PLACE IS PATHETIC. MY FAMILY WILL NEVER EVER EVER EAT AT ANOTHER SUBWAY SINCE Y'ALL DONT KNOW HOW TO CONDUCT BUSINESS PROPERLY
I placed a mobile order on my way up there. When I walked in there were only 2 people in line and one female worker behind the counter. I sat and waited then seen a male employee come from the back and start my order only to walk off and leave it sitting there for a good 5mins before the female employee came to finish it. Definitely don't recommend this location at all
Service
Take out
Price per person
$20–30
Food: 2
Service: 1
Atmosphere: 3
Recommended dishes
The Monster Footlong Pro Double Protein, Buffalo Chicken, Supreme Meats Footlong Pro Double Protein
I have not eaten subway in 8 years .. since I ran 3 stores... I said sure let's stop ... . we got food poisoning from this location that night. And we were sick for 4 days .. could never get a hold of anyone at the store or corporate... very sad the kid that was working .. didn't even want to wait on us.. very slow .. not switching gloves in between touching things.. I am still waiting to hear back.. .. I had to ask for a bowl for my sandwich it fell completely apart..
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Features
Outdoor seating: No
Tucked away in a small strip mall right next to a police station I was surprised to see how big and roomy it was. The staff was friendly and helpful and it was clean. Food was great and I was able to get in and out quickly. But I would definitely come back and eat inside because of how much room there was.
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Cookies, Spicy Italian, Italian Sub BMT, Pizza Sub 6 Inch Regular Sub, Pizza Sub Footlong Pro Double Protein
Out of at least 1 ingredient for every sandwich I asked for. I settled for something and didn’t find out they were out of a key ingredient until I was 30 dollars lighter. 2 sandwiches and a salad… whoever is responsible for making sure the very untrained staff have what they need have failed miserably. They don’t have to worry about my business any more. I just hope anyone planning on going there doesn’t expect much.
Service
Take out
Meal type
Dinner
Price per person
$30–50
Food: 1
Service: 2
Atmosphere: 1
I was very overcharged for my 6 inch build your own sub! The server spoke way too quietly couldn't hear her. She didn't seem to care. Overcharging? Messed up. Not going back! Stingy on the meat. Very poor customer service. This place needs help. It is sad.that I have to go to a further Subway to get a decent sandwich at a decent price with better customer service. Might as well close this one.
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 1
Service: 1
Atmosphere: 1
10/03/21 If I could give this place 0 starts I would. The customer service here sucks & it’s ridiculous. Lady had a whole attitude. Like if you don’t like your job , get a new one. She even had me lock the door at 8pm when the sign say they don’t close til 9 . I DONT WORK HERE ! It’s ridiculous and her whole mood & demeanor was off . RUDE & UNPLEASANT! Never again . I came here on my EVENING lunch break.. as a coworker and I left , she proceeded to lock the doors at 8:10pm but as I stated before doors don’t close til 9pm
If I could rate no starts I would. It’s messy in there, they don’t have the curbside delivery sign out side they have it inside the building by a booth. My online order said it was ready at 1:25 and they haven’t even started on it and it’s been ten minutes since then. Don’t recommend ordering online or coming here at all. Everything is sticky and gross. Absolutely rude and disgusting. She wasn’t even gonna tell me they were out of cookies!! I asked for a refund she waved her hand up at me. Who do I report this place to?
If you want meat inside your sandwich then don't go to this subway. I bought 4 footlongs and 2 out of the 4 had little to no meat. One didn't have all my items (ie: lettuce, dressing) I requested in them. The attendant was rude and throwing my sandwiches in the bag. I had curbside pickup but had to go inside because I waited for 10 mins and nobody came out to give me my order. This will be the last time I go to this location.
Meal type
Dinner
Price per person
$10–20
The guy behind conter only took 1 person's order then went to the bak of the store to grab himself food. He came out without his mask and was eating right behind the counter. After we told him the were still 2 more orders, he ask what we wanted. We told him he needs to put on his mask and gloves first. He didn't until he put away ALL the loafs bread (no mask or gloves or washing his hands). This location is a health hazard even if COVID wasn't an issue.
Be Aware and Warned – DO NOT GO TO THIS LOCATION SUBWAY at lunch_ area has construction all over and location only has one grump lady and one young girl – no employees – and air condition is turned off and toast was turned off, because no air. Then this makes your sandwich cold, no hot steak or stuff. Be aware and warned. Oh, the owner has lots of friends, that post lies on this location. no employees and lots of Construction people to buy sandwiches.
Consistently had to repeat my order to the two behind the counter. Still got it wrong. After waiting forever I didn't bother correcting the fact they put the wrong meat on it still. Got to work, and it tasted like a ton of salt had been thrown on the sandwich. Totally inedible. I have given this place numerous chances for lunch and each time something has been wrong. I wont be back again, and most people should just avoid this location.
The store manager acted like it was an inconvenience for us to come in when there was literally no one else there. Charged me for the sandwich before I finished ordering, after I was charged I asked if I could get Avocado on my sandwich to which she replied “I already charged you and didn’t charge for avocado, so no. Unless you want to pay again.” So if you’re looking for even a decent experience, don’t go to this one.
Not sure if they changed management. Eveyone was rude... when asked why they dont have roast beef "umm sir we just dont" the Supervisor whipsers in employees ear some ish and ended up spending $18 on a pair of clubs with salami replacing roast beef... asked the guy ringing me if he had that right and he was "told" it was an upcharge... ill be going to somewhere else
The guys who serve me are always nice, food is always good. Only complaint to whoever it concerns is how frequently out of stock they are with bottle drinks and food items usually, but again, I enjoy the food whatever I do get and service.
Service
Take out
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 3
Worst customer service The lady used her hands to make the chopped salad. She also said that I have to pay extra for shredded cheese. It was a disaster so instead of arguing with her I left. What took the cake for me is that she went to the back looked for plates with the same gloves on and then came back to mix the salad with her hands
I didn't even want to give this place a 1 star but I had to so it would let me post this review. I ordered a meatball sandwich that lady didn't warm up the meatballs and put way to much tomato sauce the sandwich was disgusting. I don't plan to ever going back to Subway I should of went to Scholskeys their sandwiches are way better!
We had several people with us, on our way to Church, I arrived at 10 min to 6 pm. Got our last ordered item at 6.30 pm. May not go back....just took to long.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 2
Atmosphere: 3
Recommended dishes
Roast Beef
How many brain cells does it take to make a sandwich Idiots! I've been here several times thinking it might just be a bad day for someone! The menu is right behind them and they still don't know what to do!!! I will go out of my way to avoid the high irritation I get from this store! Train your employees!!!!!
I work very close to this and I must say this place is my one and only hope to find food in case i couldn't cook. There are not many restaurants in this area and being a vegetarian i have very limited options. I go to this subway for veggie patty or a chopped salad and the waiters always make it right.
I had the pleasure of running a service call at this location and feel that Brittany deserves recognition for having an awesome personality and speaking to the the other team members with the utmost respect. I see a lot of restaurants and see a lot of people but Brittany really stands out.
We did a pick up order and when we arrived the guy working was closing up at 9:00 and they don’t close until 10. Also didn’t make our sandwich right AT ALL.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1
Went in to eat before my lady had to go to work the old man making our sandwiches was rude and didn't hide it well at the least luckily we had plenty of time before my girl had to be at work cause he was purposely slow definitely don't go there for your lunch break …
Every time I go to this Subway, they are out of multiple toppings or meats. Skip this store and go to another, it's what I'm planning on doing.
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 1
Service: 4
Atmosphere: 2
Never use the app if ordering from this location. Pre-ordered our food and arrived based on apps time expectation. Waited 25 minutes for them to make the food after getting there because they hadn’t even started on our order. What’s the point of the app then?!
This place needs to go out of business I will never eat there again tables where dirty. Windows are dirty no changing gloves and the guy working there is rude. The food is not fresh
Service
Dine in
Meal type
Dinner
Price per person
$30–50
This particular Subway was overpriced and the service was extremely slow. We were the only customers there at that moment and it took almost ten minutes to get two sandwiches. I would not suggest going to this location if you are looking for a quick lunch.
I had been in this shop twice in a week and they were out of items I wanted on my sandwich both times. The store does not appear to be kept in a very neat order and I more than likely wont make it a regular dining stop. A bit disappointed with this store.
The bread was baked excellently, the meat was really good and the veggies were crisp and delicious. The staff was little slow but they paid great attention to what I needed and they were very nice. I like this location and it's right off the highway.
Bread was over cooked and old. Didn’t get the double meat I ordered and they were super, super slow.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1
Super clean, well-stocked, staff was very friendly and the restaurant itself was surprisingly unbusy. Strangely I didn't even have to tell the young lady how much of anything to put on my sandwich it was as if she already knew.
Josh was amazing! So helpful and the sandwich was very good. He gave great suggestions and was so friendly and pleasant. Would definitely go again!
Service
Take out
Meal type
Dinner
Price per person
$1–10
Just had a Spicy Italian Deluxe for lunch. Bread was fresh, good portions, well made. The young man making the sub did a great job. We’ll be back.
Service
Take out
Meal type
Lunch
Price per person
$1–10
The night I went there was only one guy there and he was fast, efficient and friendly considering how overworked he was (and under appreciated).
Service
Take out
Meal type
Dinner
Price per person
$10–20
Ordered online mid day & doors were locked when I showed up at the time it said to pickup my order. Why did y'all accept my order if y'all were just gonna lock your doors & pretend to be closed in the middle of the day???
Service was cool. One drink machine was broke and the other had a bug in the ice. I got a drink without ice and had a big on my top. Didn’t see it until I was walking out and I didn’t bother to change it. Money wasted.
How long does it take to repair credit card machine? Food is as expected, people are generally friendly, but THREE weeks later, CC is still broken!? Management seems to have a hard time grasping the current century.
Typically good Subway sandwich, but incredibly slow service around lunch time. Half the prep area was closed down and only 3 people were behind the counter. By 1:00 PM the place had pretty much emptied out.
Fresh and yummy sandwich
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 4
Service: 4
Atmosphere: 4
Recommended dishes
Roast Beef
Food is good and service is good, but it takes 10-15 minutes to get your sandwich done due to the line. Not sure if this location just needs more lunch rush staff, but it kills lunch breaks
Disgusting produce. The cucumbers had fuzzy mold and everything looked slimy. I bailed out and they didn't have a clue. There wasn't anyone in there at lunch time and I know why.
When I came in today, the STORE MANAGER was very unwelcoming and unpleasant. Then, to top things off, my salad had dirt in it!!!! Needless to say, I had to skip lunch today.
Went in at 7:30 AM. Stood in line for about eight minutes and no one came to the front to serve me. They were all in the back laughing and joking and having a great time.
I moss the bread from 10 years ago.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 3
Service: 5
Atmosphere: 2
I frequent this location due to its proximity to my job! The ladies are always super helpful. And one even has my order (I’m a creature of habit - I know) memorized!!!
BMT with lots of veggies, what more can you ask for. The staff was great I’ll be back
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Leaves the phone off the hook when you’re trying to cancel an order don’t answer the phone and when you want to make an order on my phone you can do that either
The team member working was nice, but I feel like the potions of veggies were "meh". Nothing special. It defiantly isn't worth getting excited about.
This Subway is located near my work, so I stop in frequently to get a lunch sub to-go. The staff is very friendly and the service is awesome!
Really slow service and person behind counter seemed like she hated her job. Never again at this location. My email [email protected]
It's not my first choice for lunch, but it's convenient and relatively inexpensive. Good for when you are limited on time for lunch.
Went in and the toaster wasn't working, out of olives, turkey, rotisserie chicken and meatballs. The restaurant is very dirty.
Lines are usually terribly long at lunch, be prepared to spend 10-15 minutes waiting. Food quality is typically quite good.
So clean and bright. Very friendly staff, plenty of workers and virtually no wait at all. I will come back to the subway!
We order our food online and we still have to wait for it to pick it up extra 15min for a sandwich poor customer service!
Food was good. Employee acted like it pissed her off cause we came in. Like she was annoyed by it . No smile, nothing.
The Subway at alliance airport area is horrible . had a meatball sub and the meat balls were petrified. Old and nasty
How are you suppose to eat a wrap when it’s cut diagonally? GEEZ!!!! Making a wrap isn’t rocket science!!!!!
Es un lugar limpio y el personal, te atiende con mucha amabilidad, me encanta ir por mi almuerzo y es saludable!
they didn't have my bread ready but manager was on point and offered a wrap that i hadn't tried and it was good
Went for lunch and there was a sign on the door that said "back in 15 minutes". Terrible inconvenience.
What can you say...its Subway. All their food is delicious. Fast food, clean and friendly staff.
The staff are always friendly and pleasant. They are always working quickly to serve customers.
Fresh ingredients and extremely clean store made my experience much better than others.
Always like the food here. It's Subway, you get what you expect plus personable staff.
Standard subway. Perhaps due to covid they seemed to be running out of several things.
The worker is inside with the doors closed and she doesn't care that we are outside
To slow! Everytime I stop by on my way to work I end up late. (5:00pm to 5:30p)
Great food. Decent prices. Was in and out despite it being the lunch rush.
Super customer service. Great sandwiches. Donna (mgr) find a good group.
Bad customer service. Didn't even ask if I wanted my sandwich toasted.
They are nice and listened to my requests while making my sandwhich.
Good customer service good sandwiches if you want to be on a diet
They are out of chocolate chip cookies pretty much every evening.
There are always fresh and there employees are nice and friendly.
Order was not completed even though I ordered on the mobile app.
Was good. Went around 9pm and only one staff member.
Its a subway sandwich. What more is there to say.
I found toastoed bread and Tuna instant ♥️ …
Friendly service and normal Subway experience.
They discontinued my favorite bread honey oat
They always get your orders right. Thank you
Clean place. Lousy location. Well made Subs.
Employed to slow really bad service son bad
Great sandwich quickly served with a smile.
Subway helps when you need a quick sandwich
Great Customer service with the fresh food
Not many smiles and skimpy on the toppings
As far as a a Subway goes it was on point!
Delicious, and the staff are wonderful!
Very friendly girls behind the counter.
Very polite lady working this evening
Hard time understanding double meayt
Great sandwiches and good prices!!!
thank you for the great experience
Good food. Service is all right.
Great place for a good sandwich
All ways good food and service