I placed an online order via the Subway website at 6:00 PM the previous evening to pick up the next day at lunch time. I ordered the sandwich platter and the wrap platter. I called the store prior to placing the order if I should call in the order or place it online. The employee suggested I place it online since it was for the next day. I received a confirmation via email that evening and a text the next day that it the order was placed and ready to pick up. I got to the restaurant at the time I requested. There were three people behind the counter and two customers in line. I went to the register because the employee was not helping anyone at the time and made eye contact with me. I told her I had an online order and gave her my name. She asked, “For 2900 or 2910?” I looked at my email and text confirmation number and didn’t recognize either of the numbers and told her the confirmation I received. She said, “I don’t know what that means, and no one told me about an order. You must have ordered it from the Subway at Walmart.” So, I asked her what the 2900 or 2910 is and she said it was the address and their address is 2910. I looked at my email and scrolled down and saw that the address was 2910. So, I told her it was 2910. She was still firm on the fact that there is no order so she would ask her manager. She asked another lady making a sandwich and she said that they weren’t told of any order. She said I would have to call customer service. At this point, I’m getting impatient because I don’t understand why I have to call the owner or customer service hotline when I’m at the store that’s suppose to make the sandwich I ordered and paid for already. I told her I don’t know her owner’s number and already paid for the sandwich. “Not my problem. No one told me about any online orders.” So, I’m telling her this is not ok and she needs to call the owner. I see the disconnect and miscommunication. The employees don’t want to solve this issue and call their owner or make the sandwiches because no one told them about this order. I called the third party number in my email and explained to them I’m at the store but the sandwiches aren’t made. He said that the order was submitted and received. I’m still at the store 30 min later. No one has started to make the sandwiches. Finally, the lady behind the counter hands me her cell phone because her boss is on the phone. He says, “We received your order at 10:21 AM and that’s the reason we haven’t made the sandwiches. It will only take 10 min to make.” So, I’m standing there at 11:45. I placed the order to pick up at 11:15. If they received it at 10:21, wouldn’t there be enough time to make the sandwiches between 10:21 and 11:15? But instead, I have two ladies behind the counter arguing with me that no one told them of the order and a boss making excuses about how they didn’t have enough time to make the sandwiches. They finally make the platters and placed them in the boxes but they were not wrapped individually like it shows on the Website and they gave me four large-sized tubs of mayonnaise, mustard, oil, and vinegar. That’s just disgusting. No apologies from the employees. Another lady in the back prepping was eating and prepping. It’s unsanitary to eat and prep. It’s also unsanitary to talk over food while making sandwiches, which is probably why I don’t typically eat Subway. This was a horrible experience. Lesson learned. I will not be ordering from Subway in the future.
Service
Take out
Meal type
Lunch
Price per person
$100+

The service was okay that I saw, but what I did not like is when I was sitting there eating and I was watching the employees put new product like pickles and lettuce and whatever there was empty into the old inserts that were still in the make line they were supposed to change those out because when we were getting our sandwiches made they ran out of pickles and the girl just grabbed the pickle container and started falling into the container that was in there already and you're not supposed to do that I worked in Food Service 27 years and we always rotated our stuff.. I was going to give this store 1 * but I'm being very generous and giving them two stars but the thing is they can make somebody sick if they don't change out there inserts before they put the new product into the make line. I tried to make this short but I can't I am kind of upset a little bit. So no one needs to be fired or anything like that they need to be retrained on how to rotate the food out of the inserts they have to be washed. They're not supposed to call Food on top or into a dirty insert that they already used that has food in it and there's no telling how long those inserts were sitting at and that is really unsanitary and then there's cross-contamination I will not be going back to that Subway again are we going to the subway that I went to before they're very friendly and I know they don't do things like that the only reason we went to that Subway is because he was right next to next to GameStop and we needed to get something to eat before we got home.

Sorry excuse for a subway. Employees are rude, lazy, and have their children running through out the place making tik toks. The price on the menu thats displayed is not the price that you're going to be charged. Thats if they even have what you want been there many times just to be told that they're out of steak or out of avocados or even lettuce what kind of sandwich shop doesn't have lettuce. Anyways if you have time just go to the subway inside the walmart, if you really want it. Jack in the box is right in front of it they've never gotten my order wrong or over charged me there. Usually don't leave bad reviews but this place is not worth it your time. Hope those miserable young ladys behind the counter find a job that will suit their bad attitude and lazy work ethic.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1

This place was unprofessional. I placed an online order and asked for curbside pick up . They called me and when I called them back he said “Hello” and I said ummm he said “oh subway” . Then when I called to call that I am there for curbside pickup a girl picked up Rudely and answered “subway” and when I said I’m here to pick up an order she handed the phone the the first guy and he said “oh you have to come get it” there is a HUGE SIGN ON THE DOOR ABOUT CURBSIDE PICK UP on the door . I go in one guy I just sitting leaning up against the wall a young woman drinking a drink and the other actually making food . Nobody greeted just looked. I had my baby which is why I did curbside. Why couldn’t one of the 2 people just standing there not fulfill the option? Never again ill rather drive further to go to a different subway then deal with this one 2 minutes from my home

Sadly i dont like this subway. I order online and it wasn't and my food wasn't ready. Then i had to tell them wat i wanted because the 3 sandwich artist couldn't follow directions. Then they forgot to put bacon on a chicken BACON ranch. The girl had an attitude. And the other guys were clueless. The store was dirty. And i use to be a shiftleader at subway. So i know how it should run. There seem to be no leaders there. Just everyone for them self

Paint the point that this Subway does not do the same deals as other Subways walked in that was trash everywhere customer service was very bad they didn't have any thing that we ordered you try to order for two things and they couldn't even get a hold of right I asked for toast bread but the workers were too much into their conversation about some guy that they knew so my order came out wrong offer used to pay for it and walked out

I've been here several times and either they accept a large order leaving no one to take care of other customers or they are out of certain meats or dressings for sandwiches. If you don't have the supplies please go offline instead of taking online orders and not having what is needed. Plus making sandwiches from old bread is not ok. TRASH ️
Service
Take out
Meal type
Lunch
Price per person
$10–20

My visit to this subway is always the same...horrible. I try to give them the benefit of the doubt. Customer service is the worst. Uniforms and attitudes need to be addressed. Lack of food options because the truck comes tomorrow is not sufficient to a customer who only wanted a healthier choice. Unbelievable!
Service
Take out
Meal type
Lunch
Price per person
$10–20

The food was slim to nothing three pieces of cheese on a footlong three strips of bell pepper very little spinach I had to open it up to see if they put spinach on there lettuce was turning brown I'll get chased a black olive every 3rd bite I know Subway could do a lot better than what they charged me 22 dollars and some change I got a bottle of water in a cup of soda large no chips

Ky' Leigh Brown has excellent customer service skills. Thank you for people like her. She should be rewarded for her hard work. Give her a RAISE or I personally will come and TIP her. She makes my tuna subs taste great!
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5

I've been here 4 times in the past month and every time they were out of a primary thing. Twice they were out of meatballs, once they were out of onion, tomatoes, spinach and southwest sauce on the same day, and once they were out of Italian herb and cheese bread. Not sure how you could be out of that many things that frequently, but it's crazy!

First off where's the honey mustard? & Siracha? Plus we found some plastic in one of the sandwiches... like come on? Then the bread was supposed to be toasted not soggy. The bread was cut so that the top layer of bread was suuper thin. The sandwhich was also stuck to the paper because it was super soggy. It was a series of unfortunate events.

Went to this particular Subway and me and my mom were together ordering sandwiches whenever we got the rudest customer service ever. The African American man who made the sandwich for my mom ended up exploding after she said numerous time she wanted a 6 inch sub and could not handle the criticism. Don’t come here again ever!!!!

Never again. There is a guy in here making sandwiches. He is short of breath and huffing and puffing and sweating. I asked if he had a mask he could put on while making my sandwich and I was told the government doesn't require it. I asked if he could get one while making the food and he refused. No thank you Subway

Staff was distracted and loud and talked to you as if you were friends and got along in a certain manner. Ordered my regular order and they DRENCHED it in dressing across the whole sandwich vertically. Theres a subway inside the walmart right infront, save time money and your tastebuds by going there instead

Could have been better. Got all the way home with my 2 soups and was very disappointed because i like soup.... But you could tell it was old and had been sitting for a while. One taste and i couldnt eat it. It was tangy. I had misplaced my receipt so i couldnt bring it back so a slight mishap on my part.

Had a bad experience with a cashier whom acted like a jerk. Once she checked me out, she just walked away without giving me my sandwich.Then she sat on her phone while her coworker finished making food and checking customers out (by himself, when there was a long line).

Surprisingly well. At first I thought it was closed because they have one inside the Wal-Mart. Glad they're not closed because I really didn't want to go inside the Wal-Mart. Food was good. They just need to watch the vegetables for presentation to the customers.

This has got to be the laziest subway yet! I ordered 4 sandwiches and only received 1! Her excuse was they had already put the food up well before closing!This location is also always out of everything! The subway in Walmart does a better job ! Lazy workers!!

Closes early, regardless of business hours. Regularly out of basic item such as lettuce...nit to mention customer service. Always better to go inside walmart for a subway sandwich, much better customer service!
Service
Take out
Service: 1

They NEVER have all of the vegetables and cheese which is SO annoying. I understand there is a food shortage but I can go to another subway in a "nicer" neighborhood and they always have all the cheeses and vegetables...hmmI wonder why is that? Smh

Just left the store! Had 4 sandwiches and was out within 10 min and they were short staffed! Both young men did a great job. I do apologize about not getting names but the African American boy's customer service was especially on point. 8.19.18

Too many times have I went in and they were out of everything! They don’t even toast there sandwiches for the correct amount of time. When I order on a app the order is either wrong or gets canceled. The place is nasty they need new workers

Terrible service, I placed an order online and the bread they put on my sandwich was not the right one, and they didn't put in some extras that I asked for, if they charged me but they weren't in the sandwich. I really get mad at that!

The worst place to go for sub way. No get help at all and all the employees where in the back chilling.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1

Don’t recommend coming to this subway the employees are lady and unprofessional all they do sit down be on they phones. They don’t know how to do there job right!
Food: 1
Service: 1
Atmosphere: 1

I've been coming here for a while now and I always gotta come back for another one. The make the best subs in all East side, everything is always fresh and the manager and the staff are always on point …

We had just walked in to the restaurant, & met with attitude getting our order taken & made. Staff was very rude. If they don't want to do their job, just quit. Not a good experience don't recommend.

Man that opens is bitter and miserable and insist on making customers miserable too. His customer service skills are non existent. When i questioned his behavior he acted oblivious to the situation.

They were a little cranky and busy but over all I had a good experience with food and checking out at first they had an attitude but at checkout eventually saved them from a 2-3 star review

I personally love this place. The staff is friendly. There’s usually only 1 person working in the afternoon so I understand the line sometimes. Food comes out great !! Definitely recommend

Just went there this morning and the guy had a mess, ice tea spilled on counter by register, all food containers where all empty and did not look good and the guy had a bad attitude

The worker's ware great. The food was great
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5

It's OK..the employees look like they do not wanna be here & they let everything run out and you have to ask them to refill it..but I will say I never got a rude employee.

Horrible service they didn’t have anything there. I asked the lady to roast my bread she put it in there for 2 seconds. Just threw the sandwich together. DO NOT COME HERE

Wish I could give zero stars. This place is a joke. Not sure how a restaurant with only meat and bread only is open.
Meal type
Dinner
Price per person
$1–10

I love this place. But I've scaled back. Only because I eat there too much. I have friends there, I still talk to them. But I'm just going to give other places a chance.

FOOD POISONING I bought a sandwich on Thursday and it was contaminated!!, I do not recommend anyone to go, they should be more careful when it comes to food handling.

Worst experience ever at a subway whole staff was on phones laying down . Very rude
Service
Dine in
Meal type
Dinner
Price per person
$10–20

They say they are open till 11 but I got here at 10:20 and the sign is off and no one is inside. If the hours are not correct they should be updated.

Always one of my favorite places to go! Fresh veggies, as well as fresh baked bread and hot baked cookies. Come see your friends at subway today!!

Great service...new guy named Arthur is cool and knows how to make a good sandwich...him and guy with dreads make that Subway great!!!

Constantly changing staff constantly out of certain breads cookies folks don't wash their hands and their clothing touches your food

I just left this place 20 mins ago and I ordered the cold cut combo on bread that fell apart when I got home. Food was not fresh.

Love subway. Have been losing weight eating at this restaurant. I only put mustard on my sandwiches and load up on the spinach.

This location is awful. It took around 30 minutes to get my sandwich and pay... There were only two people ahead of me in line.

Ok so one thing COVID !!! No masks ? Gloves ? Beware not keeping people safe in any way ! Drove off !!! Will not be returning !

Lady on the register just holding up the wall while one guy make sandwiches, long unnecessary wait. Where is the team work?

I love it, always have fresh food and veggies employees are always really friendly and nice always smiling with everyone...

nick (I believe tha waz his name) He waz. The only one that made my sandwiches the best I was saddened by hairing he left

Mobile service was fast. Food was fresh.
Service
Take out
Meal type
Lunch
Price per person
$1–10

Nice and friendly service. Renee was very helpful, fast and polite. I will visit this subway again. Thanks Renee!__

They had only one person working on a Friday. Smh! It took a long time to place an order. Now he was doing good

It's Subway. Is there anything else I can say? Their sandwiches are always fresh and they're moderately-priced

If you like terrible service and to only drink carbonation or soured tea!!!! Then go ahead and go here!!!

I didn't go here but Google maps force me to do something before I could go somewhere else on the app

They suppose to close at 11.they have the store closed at 10 :40 the owner is missing out on money.

Love me some subway. Ive never had a bad experience once. Food is always just the way I like it.

They say open at 9 but they ain't open they sit an there with the door lock an need to do better

never open at the times it's supposed to
Food: 1
Service: 1
Atmosphere: 1

SUX WILL NEVER STEP FOOT IN ANOTHER ONE EVER. NO ROAST BEEF THEY STOPED OFFERING IT SMH.

Crappy place and all employees smoke weed on the clock and stinks with it on them daily

A worker had she child there and wasn't paying attention and kept messing up on my food

Tried the steak and egg wrap for breakfast! It was great! The staff was friendly.

The avocado was brown, lettuce and spinach were wilted, and didn’t get tomatoes.

Good customer service, very kind. Offered cookies, drinks, and chips. …

The 2 girls were giving attitude and rolling their eyes poor serving aswell

Yeah I love this subway they put dubbed meat not one like the other subways

Doesn't close at 11 don’t know what time they actually close but it aint 11

Great service the young lady behind the register was so kind & friendly.

Last time I was here I got my food quickly and the employees were great

The sandwich i had was wonderful. I had a turkey bacon and avocado sub

Healthy fast food, Italian herd bread with tuna are always good to go

Any restaurant inside of Walmart won't be seeing a penny of my money

Love this place. It's better then the one at the nearby Walmart.

well its subway for sure mostly has everything would reccommend

didn't get order correct. no tomatoes, no pickles and dressing.

The CUSTOMER SVC IS TRASH! Them ladies attitude so MESSED UP!

People are awesome, easy to talk to and good customer service

Great food clean enviroment everything looks full and stocked

poor in lousy service continues to fire the best employees

A great team of people ... They was nice and polite...

All the employees are respectful. The food was good.

Great service hard to find in the younger generation

Love their sandwiches. And they have good specials.

The staff seemed annoyed but the sandwich was good!

Nice atmosphere, friendly staff, and quick service.

Friendly staff, clean restaurant, quick service.

Very clean and we'll kept they make great subs

worst place rude cashiers poor service …

They have Italian herbs & cheese …

Cashier was a sweetheart. Food was great!

Wonderful, the turkey sandwich was great

The food is good and the service is fast

Mixed up my sandwich with someone else's

Rude & slow employees No fresh produce

Great customer service and very clean.

Service was really good yummy

Sandra is a great manager!

Great customer service