I ordered foot Long Sandwich and as we know we need to tell all ingredients what we want to put in sandwich. Staff is very rude and she was not even listening to me what I was telling her. I didn't want carrot and spinach but she put in as she was making for herself. Sauces I was telling so I told her to put Spicy Mayo then Mastard and I was told her to add sweet chilli but she already started to pack as she didn't want to give more sauces. This is not first time I'm experiencing in this branch. Please be ready for that attitude whenever you guys go na order
Meal type
Lunch
Price per person
$1–20
Food: 4
Service: 1
Atmosphere: 4
Parking space
Plenty of parking
Parking options
Paid parking lot
Parking
3 hours free parking in westpoint

First subway in australia that has a policy of 3 sauce only. i know its just a matter of $10 but you are spending money and if you cannot get the good food no point of wasting. if they have this kind of policy they must display somewhere where it is readable to customers. Staff is very rude, when you ask them to call manager they are like we don't have the managers and they don't respond good, they respond like " DO WHATEVER YOU WANT TO DO" I even asked them I am happy to pay extra but they are like "NO WE DON'T HAVE THIS KIND OF POLICY HERE" i went there two times and every time the girls serving are in bad mood they don't even greet you properly or even they don't wear smile while talking to you. Seriously the WORST subway staff I have ever seen

Worst service ever, she was rude, disgusting attitude, no respect. Me and my mum went to Subway at Blacktown to get a footlong BMT Italian and when she finished preparing our food she started yelling at us for no reason because my mum we shaking her head because of how that lady was preparing our food and how she was giving us the worst attitude ever. When we were about to pay she told us to "hurry up and pay" and she walked away, she didn't even asked if we wanted a receipt, so after we payed we waited for 1-3 minutes, she came back and said "what do you want" with a angry and annoyed attitude, then we asked "can we get our receipt please?" she got our receipt and placed it on the table and she just walked away. W person

Ordered two footlongs at this place. The lady had 12 red and black plastics bracelets on each wrist and they were constantly brushing against the bread and the ingredients she was adding to my order. I can't understand why she would bother putting gloves on if it doesn't cover her bracelets and why would she leave her bracelets on in the first place? We all use restrooms and inadvertently rub our watches and bracelets on areas that are very dirty. And I don't want to imagine what happens when she'd wipe herself with those oversized bracelets on. I was both appalled and offended. Won't go to that subway ever again.
Service
Take out
Meal type
Lunch
Price per person
$1–20

I think it's highly unprofessional to be wearing airpods and having a conversation with someone while you are dealing with customers. The guy in front of me had to repeat himself three times because of it and she ended up putting the wrong fillings in his sub because of it. Whilst serving me she was talking to someone on her airpods and asking me what I wanted at the same, I made sure to speak loudly and clearly so the same thing wouldn't happen to me. Please ban airpods in the workplace, it's unprofessional and shows that you don't care. Save using them for outside of work like everybody else.

If there was less then 1 star this place would receive it. Whilst waiting in line the girl serving proceeded to make my daughters sandwich with the incorrect fillings. I questioned what she was doing and said that’s incorrect and not what we asked for. She said you asked for this…. No I didn’t! She then wiped the ingredients out of the sandwich back into the container and began making what we had asked for, the whole time speaking rude and rolling her eyes. Never will I spend money at this store again!
Service
Dine in
Meal type
Lunch
Price per person
$1–20

Very disappointed in this subway, I like subway in general as it is a healthy alternative but this subway was far from good, firstly the bread was extremely try and crumbled when I locked it up, secondly the tuna didn’t really taste fresh but it was still edible, and thirdly the vegetables and salad which were in my foot long were frozen. But on the bright side the customer service I was pretty good and the wait time was short.
Food: 1
Service: 4
Atmosphere: 2

The girl who works in the morning is utterly rude . I’ve been here 2 days in a row trying to get food while having her stand around talking to other coworkers in a different language for 5 minutes while giving me change , we’ll trying to . Today she sees me and won’t even serve me doing other things after another thing when a customer is you’re number 1 priority, not to look at them and just plain ignore them , Rude as hell

Terrible service. I came in with my own vegan version of meat and cheese and they denied me service due to "cross contamination". What does that even mean? you change gloves after each sub sandwich order, do you not? i did not understand the issue. i have never been denied this request at other subway branches. very annoying. i was on my workbreak and needed a quick meal to go. i am now starving. THANKS A LOT!

Went to subway for lunch today 11/6/22 and they got all of our orders wrong and when we went back they argued and said it was our fault and wouldn’t do anything and they were very rude. Judging by the rest of the reviews it’s not just me they have gotten wrong. Never will I order from here again! Absolutely disgusting customer service and even more disgusting food!!

Asked the staff for a cheese toastie but instead of the garlic sauce, I’ll have marinara sauce. Apparently, this is too much to ask for even though every other store has been able to make the switch of one sauce. I then said, I’d pay extra for it because I was craving it. The Asian girl that was serving, straight up said “sorry no”. That doesn’t even make sense!

Fresh review for a fresh start i must say. Very good to see the change in franchise. So far i have had only toasties and cookies here after the reopening. Although they impressed me with fresh ingredients every time. I plan to visit them again on sundays for salads and subs. I hope it will be very good. Healthy over junk. Subway over Maccas always.

Horrible, rude and rubbish staff working there. They do not know how to talk to customers properly. When I went there, there was 1 man and 1 girl working, I had my birthday voucher and they disagreed to accept it to be used. Learn how to speak before serving the customers.
Food: 1
Service: 1
Atmosphere: 1

My son ordered the kids meal, but she wants me to pay around $11. She said I didnt ask for kids meal. One more thing is my son ordered the kids meal with turkey. She only gave him one piece of turkey. Considered this shop is very stingy and not generous. At least two pieces of turkey. I had no choice today as was raining hat

Terrible customer service…one lady over there she doesn’t have any manners how to talk with customer..she throw my food as well as another customers ..disgusting seriously we pay for food… I will definitely put complaint to food safety for sure
Service
Take out
Meal type
Lunch
Price per person
$20–40

Very poor customer service and very rude staff, the owner also encourages bad behaviour and rude staff, I am not going back there to spend my money to these rude people who has zero sense of how to talk to customers. Pickup your game. Do not go here if you want to be treated like an idiot after spending your money. More

Nothing but slop wrapped in paper. Staff are that stupid. My order came to 25.25 so i handed him a 50 dollar note a 5 dollar note and 25 cents and he thinks its acceptable to hand me back 20. How the hell does that equal to what was given back? Never in my life have i met someone so stupid. Will never go back EVER

Cookies always hard as rocks, rude staff, incorrect things on subs, staff don't listen. This place is the worst subway Don't eat the cookies because they are never cooked fresh the ones I got were so hard that they could have been 4 days old! Never ever coming back to this horrid place

staff members are incredibly rude and arrogant, she acted as if me changing my order was the end of the world. bread tasted stale and i’m unsure as to how you can hear “lettuce tomato onion” as “cucumber, olives and onion” ??? if you want subway, just don’t even bother coming here

Smile it’s free … please don’t roll yours eyes at customers it’s awkward to witness and I can’t even imagine how the poor girl felt. It’s not her fault the eftpos terminal stopped working!
Service
Take out
Meal type
Lunch
Price per person
$20–40

Very Rude staff , first when I order my chicken strips burger with wheat bread, she start preparing with other bread ,then I again told her to do with wheat bread, then it was time for sauces ,I ask for honey mustard,she said it is out of

The worker keeps whipping thier nose on the back of her hand while making your sub and is sloppy made, also tastes a little funky. Not a place I would go again.
Service
Dine in
Meal type
Lunch
Price per person
$1–20

We have been having Subway since we came here in Australia. No subway has denied the number of sauces you put in the Subway. They denied adding 4th sauce although they have not mentioned it anywhere. Such rude staff they have.

The staff serving us today disgusting. Her name is Pawan and she don’t even know how to treat any customer. And she don’t even know how to make subway. It was disgusting to be there I’ll never ho back to this subway again.

Staff are rude, slow and no customer service at all Asked to speak with manager and none there , staff said they didn’t care
Service
Take out
Meal type
Lunch
Service: 1
Atmosphere: 1

The staff here is extremely rude for no reason. We have to repeat items we want to put in our subs. We are not coming here, never again
Food: 1
Service: 1
Atmosphere: 1

I am writing this comment for a girl name tag was “N” she have no customer skills she don’t know how to deal with customer no smile one thing that she can do just roll eyes and look like beast

Looked at the Food, temperature of cabinet, chicken wasnt 'real chicken, steak wasn't 'real' steak, so decided to keep walking and not get sick again from food kept at wrong temperature.

0 STAR THE CUSTOMER SERVICE IS APALLING AND THEY TRY TO PUT LEAST AMOUNT OF STUFF IN THE SUB. EXTREMELY RUDE STAFF. NEVER EVER GOING AGAIN. ALL THE COOKIES ARE STALE TOO!!

Not recommended they make subs really imbalanced put salad on one half and other half empty doesn’t make sub for fully balanced and equal half sub u taste different

It's more expensive then before
Service
Take out
Meal type
Lunch
Price per person
$1–20
Food: 4
Service: 4
Atmosphere: 4

Very rude customer service and man charged me $11 ,on screen says that vegi wrap with avocado footlong cost only $8.95 so be careful guys never go again

Good food and good service .... The prices are up I can say....
Service
Dine in
Meal type
Lunch
Price per person
$1–20

It says open 8:30am to 7pm. Its 9am right now, the store is still closed. Not good enough for a so-called "international level" company.

Staff was so rude and they were not listening .
Service
Take out
Meal type
Lunch
Price per person
$1–20

Worst service I ever had with that they don't have please word in their books. Please at least be polite to your customers.

I just saw a sandwich artist ‘washing’ their hands after using the toilets and I would absolutely never go to this Subway.

Great taste
Service
Dine in
Meal type
Lunch
Price per person
$1–20
Vegetarian options
Super

As we went to subway westpoint today staff name heena was very arrogant and she didnot know how to behave wid customer

Staff here are so rude!!!!! They are racist! Never again!! Subway, check your staffs please!
Service
Dine in

Very rude and arrogant customer service never again
Price per person
$1–20
Food: 1
Service: 1

Team is quick, and makes good meal .No wait time ! And heaps of place available in front of store for sitting.

great place. fresh food. store was clean. friendly staff. great service. highly recommended this place.

Just went at 6.30pm, expecting it to be open, as stated online. Instead, whole food court was closed.

Very bad, rude & unprofessional customer service. Teach your staff basic customer service first.

Asked for a 6inch sub and they gave me bread. Clearly they didn't understand what I was craving.

Good customer service and consistent food
Food: 5
Service: 5
Atmosphere: 5

Bunch of young girls spoiling the brand name. Have no training to make a sub in the right way.

Very bad experience. Staff is very rude.. Please improve it.
Food: 5
Service: 1

Staff wasn't friendly and the cookies are priced higher than all other Subway restaurants.

Subway to over see how their franchises are run over last few year it really pathetic.

great customer service and the employee was not to shy on the olives.... thank god!!

The lady working there is so rude. She doesn't know how to talk with customer.

Ok
Service
Dine in
Meal type
Lunch
Price per person
$1–20

staff name hina very arrogant and she donot how to talk wid customer

Think they gave me old meatballs in my sub they were crusty and hard

Displays wrong time to open on internet. Fraud. Wasted my time …

I always eat subway the best healthiest food ever.

Unfriendly staff, too busy talking to each other.

Overall no complaints or comments on my behalf.

Food was freshly made The service was friendly

Food is fresh. Vegetables are fresh n crunchy.

Arrogant staff
Price per person
$60–80

Bought cookies that had hair baked into it

Stale bread and rude staff …

Worst ever subway in the world.

Worst service attitude girls..

good food and friendly staff

Food and service was great.

All ways has good service

Great service fantastic

Good meatball subs :)

Clean and organised

Nice health sub's

Very good service

Yeap it is subway

Pretty ordinary.

Staff was rude

Good service!

Great Cookies

Its nice

Tasteeee

1 …

Amazing

…

Great

..bad

Great