Appalling and Unacceptable Behaviour Just went to Stanhope Gardens subway to get some food. No one was at the counter so went across and saw a lady on her phone. When I said excuse me, she turned very annoyed, came out and looked at me straight in the face, couldn’t be bothered smiling or asking what I was after. I ordered despite her attitude and her blank look. When it came to choosing the bread she asked in an exasperated tone”what kind of bread do you want “ extremely irritated and aggressive to the point where I had to tell her “ you know what just leave it” . “Why waste my time then” that was the response and I was shocked as she kept yelling when I told her that she was rude . I had to walk away as she couldn’t care about other customers but kept going on and on loudly “ how was I rude”. I am appalled by that kind of behaviour and this is just unacceptable. I feel really sorry for that franchisee who left the business in the hands of such rude staff.
Service
Take out
Meal type
Other
Price per person
$1–20
Service: 1
Atmosphere: 1
Recommended dishes
Veggie Patty

This place is the height of bad customer service. I dont know what the owner is thinking by keeping such an incompetent staff. My sandwich is off the toaster and the guy runs back and shows up after 5 mins to put the veggies on top. In the end I said I forgot to order a salad and if they can make it (it was around store close time). They said yes and I waited for 5-10 mins. When my turn came, they say if you had ordered earlier we could've done it and cant do it now. Why would you say you can when you couldn't earlier. If they had said they cant earlier, I would've left and made alternate arrangements. But now they just wanted to waste my time at the end of the day. One guy working there had a name tag of "Ahad's" was wearing airpods and listening to songs or talking on the phone all the time. The other guy with a pony tail cannot make sandwiches and doesnt care about people's time. If the owner cares about his/her restaurant, they should do something about these terrible reviews. Or Subway should terminate this franchise.

I ordered smashed falafel and chicken stripe subway ( wheat bread). Both items were fresh and tasty. I read reviews before visiting this place that they put less salad in bread but I think if you will request them to add more vegetables or salad they will never oppose and they will simple add according to you preference because when I requested they added more salad to my sub. Customer service was good and subway was awesome. Must try less sauces in sub (2-3 sauces) to experience best taste. My preference sauces were honey mustard, barbecue and onion in my item. Overall experience was good. If anyone face any kind of issue with their order, you must keep your receipt with yourself and put feedback on subways feedback website which is mentioned on the receipt but you must have receipt as details mentioned on the receipt are required for the feedback and sometime you will also get free item on next order after you give feedback on their website. Must visit and try their items.

I live near Quakers Hill and visit this subway very often. The staff there are very grateful to their customers. They serve real quick and contented. They remember every customer and their choices to make work easy and beautiful. The quality of the store and food is awesome and hygienic. I highly recommend people to visit the store and try their subway.
Service
Take out
Meal type
Brunch
Price per person
$100–120
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Veggie Patty, Chocolate Chip Cookie, Meatball Melt
Vegetarian options
They have a plethora of vegetarian options like veg patty, falafal, and veg delight. Its a nice feast for vegetarians to try their veg subs.
Dietary restrictions
For those who maintain diet or restrict their diet, this store also has gluten-free wraps and special dietary recommendations according to customer's choices.

New management of SUBWAY is even worse. Don't let the owner's own review take you to this business. I am very unhappy with the service that they given today, plus their misleading promotional advertisements that they put in their flyers. Upon ordering, the cashier advised me of an unexpected extra $5 fee and increased the price of the foot-long by an extra $2. They claimed to give an additional foot-long for free but it required the purchase of a drink and some other additional charges. I'd suggest customers to head to SUBWAY Rouse Hill or SUBWAY Quakers Hill (Quakers Hill Pkwy) if you want proper customer service and not be scammed. Also, they put the wrong ingredients in my second and third Foot-Long's after I told them to put the same ingredients on all - however, due to the noise at this time I won't blame the staff for this issue. Overall, poor service and would never recommend.

Ordered tonight from uber eats around 7 pm. Order chicken schnitzel wrap with sauce and toppings. Only recieved chicken Lettuce tomato and no sauce. Capsicum, onion, jalapenos, sauces, pepper not included. Also ordered an avocado toastie with salt and pepper in description it says no cheese. They gave me only a cheese toastie no avocado at all. We rang them they said they were missing ingredients and that they didnt put any sauce on because it would make the wrap soggy! Why do subway offer sauces then if you're not able to put any on! Im sorry but cancel the order if you can't make it anything like the subway order! What the hell Please have staff trained better to deal with these situations. Now left with dog food and no dinner

I've ordered from this store twice on ubereats and each time they've been inconsistent on timing. It feels like a waste of additional money to ask for priority service at this place when it's nowhere near the advertised time and always behind schedule by at least 20~30 minutes. And no it's not the drivers because they are there waiting for the meal to be wrapped up (and are always very speedy). I'm quite satisfied with the subs themselves. I hope their service improves but after trying twice and seeing no difference, I won't be ordering from here again.
Service
Delivery
Meal type
Lunch

I got foot long vegie sub avo sub from the store today with garlic and herb bread. As I start eating I notice the bread is very soggy on the bottom. I looked and as I touch it the bread looked a bit stale. I took it to the store the young Indian guy assured me that the bread was fresh. He actually touch the bread with his hand although he had gloves on. I did tell him if I get sick you are responsible. I did not had a choice as no offer of exchange or refund was given. I do not know how often Subway HQ are checking these franchise branches. Not a very happy experience.

We have been to this subway yesterday and the staffs are really great. I have ordered the food and forgot to pick as i was busy receiving the wish on phone for my Son’s birthday. When i picked up the food I apologise for not being there on time and tell him the truth. while having our food he bought my son so many cookies in box.. So generous and excellent customer service. We thank you so much for your generosity yesterday.. It’s shame that i forgot to ask his name ..
Service
Dine in
Meal type
Other
Food: 5
Service: 5
Atmosphere: 5

Today I went there to purchase 2 foot long with veg pattie. At the end, when turn came for sausages, shop person said that only "3 sausages allowed". This was insane. First time in my life I heard this from subway. That was ridiculous. Shop person may not be aware that subway burgers are famous only because of its sausages otherwise there is nothing in subway burgers. With only 3 sausages, burger was so bad in taste. I would never ever buy from Subway if this would be the condition. Is this condition newly introduced or only Stanhope village shop is doing this?

Thank you Rama....I highly appreciate your support and efforts. So guys, by mistake I ordered via subway app while wanted to order via Uber eats( to avoid delivery charges)...but Ramachandra the owner of Stanhope Subway franchise ...not only listened to my mistake but also considered to deliver my order on his own....on top of this gesture...he refused to take a small token (tip) which I tried to offer him. Thank you Rama....you are true example of taking care of customers that too in these tough times (Covid19). I highly recommend Stanhope Subway

I have been to this joint many times, and I believe the staff and the owner are really kind on each occasion. I would give them a 4 but was so disappointed to see that they added a $1 charge on extra veggies added to your sub. Out of the 8 or 9 veggie options, I only choose 3 but have always liked extra olives. I don't see how it's fair to charge $1 extra for veggies. I might aswell get all the veggies which is cheaper than just doing extra. By me getting all veggies now it will cost them more now as I am using all the options

Terrible customer service and portions. 1. Gentleman in front of me asked if he could purchase chicken strips without bread. Response no u must purchase bread. 2. Italian herbs footlong pls. We dont do italian. Ok white? We dont have any. What do u have? 3. Scoops terriyaki chicken to heat. One scoop had 4 pieces. When questioned response was i scooped 2 (not twice) thats what i am suppose to do. Can u do more it doesn't even cover the length of roll. Response no i did 2. 2 customers walk away no sale made

DISGUSTING .....STUPID MANAGER .... PLEASE CHECK YOUR SUBS BEFORE YOUR BITE ....LUCKY TO CHECK IT BEFORE MY BITE FOUND A DEAD FLY SITTING ON THE SALAD ....WENT STRAIGHT TO THE GIRL AT THE COUNTER ....POLITELY REQUESTED TO HAVE A LOOK .......NO FAULT OF HER ....SHE TOOK IT TO THE MANAGER INSIDE ( WHO DIDN'T FEEL THE NEED TO COME OUT ) LUCKY TO HAVE MY REFUND OF ONE OF 2 FOOTLONGS I PURCHASED ..... NEVER GOING BACK SPECIALLY TO THIS STORE...& WOULD ALLWAYS CHECK BEFORE BITTING.

I have been this place several times it was quite good and staff is too friendly but my recent visit is one of the pathetic one and this human named Amit is one of the unprofessional i have ever seen with a very nonsense sought of attitude and zero knowledge about the job (he even didn’t know what goes in chicken and bacon) seriously! One advice to the managers that keep an eye on your staff because it takes time to build a customer and just one moment to loose it

I used to work in Subway and this is not the way subway mentioned to be. Cheating with amount.... Be aware of amount of tomato...they should give 6 not 5 And the same with cucumber. Also they said couple vegetable they don't have, but they keeping same price. Absolutely doggie practice.Workers love to ignore when you point of it. Last time I came to this Chester's.
Food: 5
Service: 1
Atmosphere: 1

Ordered from ubereats twice and both times they've skimped on everything. Footlong sub with 1 scoop of tuna, four cucumbers and a sneeze of lettuce, didn't even bother with the cheese. There was more bread than anything else. My chicken sub had 3 olives on it and they put tomato on all subs even though it wasnt requested on the chicken as tomato gives me heartburn. I dont know why they're so stingy on ingredients.

This store is a disgrace to the subway franchise. The staff member was deliberately not adding the required ratio of salads and when I question why are you cutting down on the serving quantity, he replied, there isn’t enough stock. I wouldn’t be surprised if it’s a directive from the franchise owner.
Service
Take out
Meal type
Lunch
Price per person
$1–20

Extremely unprofessional staff with very unhygienic vegetables. The lettuce was very slimy and my sauce was expired by the way it tasted. I was served by a tall indian girl with long hair. When I spoke to the manager he argued back and refused to give refund. This never happened during the previous management. I am very disappointed. Never having subway again. Theif company

Patel at Stanhope Gardens is amazing when it comes to customer service. Patel is so patient, listens carefully and gives you food with a SMILE. We have dealt with him few times, but his attitude is so good and he gives beautiful experience everytime. Thank you Patel for great service always. Love it!!!!!
Food: 5
Service: 5
Atmosphere: 5

This is the tightest subway ever. Should’ve seen what little amount of tuna they put on the sub. Just tastes like salad. Any other subway, it’s over flowing; here is garbage. I’ve always hated this subway because they usually take forever, and now today I’m mad at myself for actually giving them another chance (and my money). Won’t be going back ever again.

like many of the other reviews this one isn't a positive one. don't let the owners and the staff of this subways fake reviews fool you. the new management is terrible. staff don't listen, the owner is way too in your face, the food is not fresh, the shop is disgusting and the and the staff are overall rude. would not recommend. would give a 0 of I could

One of the best subways I have been to and I have been to many, they give generous amounts of salads in your foot long, make the bread perfectly and have excellent customer service, keep up the good work
Service
Dine in
Meal type
Dinner
Price per person
$1–20
Food: 4
Service: 5
Atmosphere: 3

Like most other reviews my experience at Stanhope gardens subway was a poor one, overpriced charged items individually rather then pricing up meal deals. When I tried to call the phone number on our receipt it is disconnected. Little wonder it's so quiet in there and to top it off it was a subway without a working toaster.

Ordered my subway today afternoon girl serving there was extremely rude.. both of workers were too busy chatting to each other and not acknowledging the customers at all.. after making my subway she literally slammed my subway on counter.. not sure what her problem was..never eating from there again… disgusting behaviour

Amazing service and always care for the customers satisfaction
Service
Dine in
Meal type
Lunch
Price per person
$20–40
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Chocolate Chip Cookie, Meatball Melt
Vegetarian options
Maybe more can increase vegan consumers

Worse staff I have ever seen, got there by three times regularly around 8:30 pm even though they close at 9 pm but the staff always don’t wanna serve , all they say they have a-lot of work to do at the back so we close , bloody ridiculous and waste of time , strongly recommend don’t go that place if you wanna have feast

Ordered a few times from here and always the experience wasn't great. Everytime there's something or the other wrong. But everytime very little veggies are added. This time chicken was really dry and might be old as well. Had to throw the sandwich away. What a waste of money. Seems like the owner is very stingy.

Who can ruin a salad...well when you think you can put in chilli in there to a extent that no one can eat it...surely there is a clientele they have that needs it ...really bad and when you tell them it is a simple sorry with phone hung up no explanation or that won't happen again ...plain sorry and a hang up..

The boy that works at subway is eating chips with his mate. Very unprofessional will never go back there. I ordered a footlong meatball sub and when I took a bite out of it I was shocked to find fingernails and hair inside the meat it was so disgusting I threw it away. Will not be going back here again >:(

Firstly i placed the order through menulog , which was cancelled by restaurant without any reason, when reached at restaurant and asked them , the staff was had no idea about it , when i finally got food from there , bread wasn't fresh and it was stone cold and hard to chew. Not recommend at all.

Poor service under new management. Worse service i have seen. They started a new scheme buy 2 footlong subway and get one vaid 20 oct to 20 nov 19. I have purchased 2 footong yesterday 21 Oct 19 however they refused to give 3rd one free. Highly disappointed. Poor customer service. Staff is rude.

The customer service was excellent. The one employee work in the store her name is Mandeep she was so professionally explained me veg options. I want more veggies on my sandwich then she put more veggies according to my choice. Highly recommend for the fresh food and good customer service. More

I ask her for tuna half footlong she gave me bread with a spread of tuna and one slice tomato and as little as she can place other veggies with hint of sause the most rubish service ever provided tht took my effort to write down the review
Food: 1
Service: 1
Atmosphere: 3

The staff were very rude and not giving the right proportions of meat and salad and when I asked for the normal amount they put on the pizza sub they only said they will only put half of the normal amount of meat.
Service
Dine in
Meal type
Lunch
Price per person
$1–20

Not happy with the service, i ordered sald only half bowl filled. when Questioned the staff had the audacity to talk back but not fill up. Look at the picture how little for full price. No wonder this business Subway stanhope gardens get so bad reviews ...will never go back again .

Always busy and they are always understaffed. The staff needs training they don’t get it in first pass. You need repeat things. Food is good but definitely needs better service specially when busy. So avoid going there on weekends.
Service
Take out
Meal type
Lunch

The food was not fresh. In Subway we expect fresh chicken cooked,fresh cucumber,fresh veggies, but sorry, once u take a bite u gotta know it's not fresh. So It needs to be made sure it's fresh.
Service
Dine in
Meal type
Brunch
Food: 2

Ordered chicken teriyaki and spicy Mayo chicken schnitzel foot longs. Flavourless, bland and tasteless. The serving girl was struggling to add ingredients in spite being asked to add more even if it means I had to pay extra. Would never try again.

Unbelievably slow and rude service. I don’t know what subway portions are but these guys give half of what other places do. $2 for extra cheese for a few sprinkles.
Service
Take out
Meal type
Dinner
Price per person
$40–60

Lacks basic customer service. Untrained staff .Ordered a wholemeal bread was offered a white , avocado had turned black . Not happy with the overall experience
Service
Take out
Meal type
Brunch
Price per person
$20–40

Worse subway ever. I order veggie delight with avo, there is no avo and no cheese (even though after I choose). Instead I got black hair inside my sub Never going back there, they need to work on there hygiene and how to make sub ...

I like subway. I don't like subway in Stanhope food court. Staff in attentive in taking order. rushing things along, although there is no line of people to excuse such hurried behaviour. Through this mistakes on orders continually made.

Went for subway in the afternoon ordered veg sub and it took a while to decide as we had guests from overseas and the serving member started getting impatient and started throwing salads and not showing any interest.very bad service .

Male staff can maybe Smile a little and make food with respect. I had to ask gloves to be changed which he did but unwillingly. Then he touched some other things and made rest of my sandwich with same gloves :(
Service: 1

Very poor service I ask them and requested to cut the foot long into half and wrap separately but she denied to do it very straightly this is really awful and I never faced this kind of poor service at another stores.

Very bad service I send my son to buy food I was watching him they just ignore him and serve another customer. I went there and told them my son is in line please serve him still they just ignore d him. Very bad.

Down to earth owner and excellent Customer Service. Nice yummy Subway at Stanhope Gardens. We all love in it including my kids. The Best Subway experience ever had in Sydney. Where is the six star has gone?

Worse staff ever. I ordered footlong rye bread and they give me white bread. I order herb and cheese toastie and i get only cheese. I order rainbow cookie and i get choco chip cookie. What a disaster !!!

I’ve been there a few times and The guy named Patel remembers my regular order every time I do not even need to tell him what to put in my salad. He is really nice and offers great customer service.

Not a good experience. Three of their salad containers were empty and they were not attempting to fill it even. When I asked for olives, she went to the back and took a long time to come back.

worst subway I had it today... bread was so dried and off... I don't want to go back and throw it... the staff was untrained. took 15 mins to make 3 sub. .. never ever go back in future.

The experience with staff is pleasant and I got served real quick. Highly recommend for everyone!!!
Service
Take out
Meal type
Dinner
Price per person
$20–40

Management changed and all is new unprofessional staff. Preparing sandwich board was dirty and disgusting..the staff who served me was rude. Not gonna buy subway from here ever.

Avoid this place. Poor service and horrible staff with poor attitude.
Service
Take out
Meal type
Lunch
Food: 1
Service: 1
Atmosphere: 1

Pretty average. Sandwich makers need to be trained on how to make a sandwich so it doesn't look like it was stepped on. Bread falling apart and filling going everywhere.

Who ever the person is with glasses that works there pretty tall too, absolutely rude. Shouldn’t be working there considering he isn’t good at coustmer service.

Food quality is not great. Bread was dry and avocado was still frozen. Not enough cheese. Go to subway near lidcombe station, it's the best and very generous

Not happy with the service. No communication or customer service skills at all.
Service
Take out
Meal type
Other
Price per person
$40–60

I'm a fan of Subway but this one was not a good experience. We were not served in order and the rolls went cold. They were not as tasty as they usually were.

Manager and staff are friendly and providing good customer services. Loved it!!
Service
Dine in
Meal type
Lunch
Price per person
$20–40

Painfully slow service. Slowest service that I have ever experienced at a Subway by a loooong way.
Service
Take out
Meal type
Lunch

Cheerful awesome customer service. Its really good to see a smiling customer service. Thank you for your hard work and keep up the good work.

Filthy salads a mess, hadn’t been tidied up all day. Girls snickerd and laughed the whole time. Stale bread. Salad not fresh.

Ordered online by UberEat taking 2 hours for arrived. 1st order and also the last one. Slow service. NOT HAPPY AT ALL

Terrible service. Working in a rush and getting orders wrong. Rude as well. Suggest re-employment.

okay service, staff was okay to deal with, they where very nice and letting me order after close.

Bad experience with staff. Twice already.
Service
Take out
Price per person
$1–20

Ryan is very helpful and professional when I had to order platter etc for Corporate lunch.

Rude staff.. lazy people got upset when I ordered 4 foot long subways . Not going again..

Imagine asking your own employees to write a good review on google to boost the review.

Staff no good she is soo rute
Food: 5
Service: 1
Atmosphere: 1

Never smile..no one at the counter. Have to wait every time.. close early always

Good service , unfortunately it seems like they ran out of almost everything..

Good subs but had to wait 20 mins as there were 2 workers only at peak hour.

The girl was very friendly and professional. Served fresh food its yummy.

Amazing service, extremely helpful staff and wonderful preparations.

Very good service and extremely nice staff. Highly recommended.

Best subway in hills area
Food: 5
Service:…
More

The portion size is abysmal, below standard, not happy

Best way to serve
Food: 5
Service:…
More

I have good experience and the staff is very nice .

The food was over heated and service was very plain

Worst experience ever,,,,the staff is really rude

nice food got what i wanted. quick service happy

Good food and service. Great pace to eat.

Good service and sandwich by Vani. Thanks

Great service and friendly staff

Amazing and fresh food☺️

Best subway till now