Very very very terrible experience! Don't waste your time and money to here!!! I spent $110 but got nothing result about my condition! Reception are very friendly. However, Dr Chunxia (Tricia) Xu., she is totally not profession for patients' condition. After I told her about my history treatment and past cases. She was impatient to listen. After I explained what happened for me and she said I'M NOT SURE if that's because your work. I said after my work, my shoulder got very painful and even my shoulder swelled up during my work. But she was impatient to listen what I say and stop me. She said everyone have painful about their shoulder and wrist. She also said she got painful with her shoulder as well. It makes me feel she thinks I'm pretentious... and I feel so uncomfortable!!! She even didn't ask where I'm working, the job description, my daily life may occur the result... She just said do you want to do x ray or ultrasound wave... After I said NO, she checked my blood pressure for THREE times for backup.. Idk why they need backup my blood pressure and I didn't ask for it, and it's even not have any relationship for my painfull. but i think she probably have some reasons to help me cause she is a doctor. After the first two blood pressure checked, she didn't even look at it and then just said “this is too big” (blood pressure is strapped to your wrist, I don't know what that's called). “I'll get you a smaller one.”After that, the third time she checked my blood pressure, but didn't told me any result my blood pressure... And this consultation cost me $110 dollars because it's more than 20 minutes. By the way, after checked my blood pressure, she also chat with me where you work, which country is your company... that kind of not any relationship for my condition. Moreover, when I asked her how much they cost, she spent long time to check and told me the consultantion fee, but she said oh, it's not, I saw the wrong one. I said it's ok juat skip it, and she still check... idk if she want waste my time cause the consultation is charge by time.... Also, she asked me medicine allergic, but when I tokd her and show her the picture. she said she done know this medicine.... Anyway, reception are all good but the doctor I met is terrible. This is my first time but also the last time. Be careful if you come to this clinic!

Went to the clinic with my wife for a cervical exam. Dr Jun Xue had not been aware of it and was surprised to learn that that's the procedure we needed. Then it took him a while to figure out the difference between PAP test and cervical exam (apparently it's not something he does regularly). After doing the test, he discovered that there might be a problem. Oops. As a great renowned doctor, he assumed that the problem is an STD -- even after my wife had already told him that she'd had the issue many times and years before and apparently it could be something recurring and related to her actual condition. But he was adamant: gotta order an STD test while a married couple is sitting in front of him! This doctor feels that there is no need to ask any background/medical history/clarifying questions relevant to the actual medical condition. Just order an unnecessary test, and when that comes back negative, the solution is to refer my wife to another doctor -- maybe they'll help! Not sure whether he knows what an STD though, but one thing I can say for sure: he's definitely never attended patient interview training at his med school. We certainly will waste our time on this STD test that he ordered in a very insulting manner. Then we will proceed with a formal complaint and, hopefully, learn more about the practice that they're running over there. Update: After going to their clinic, an unknown charge came up which the staff never mentioned. We were never notified about this. Whatever inquiry we have, they always find someone to blame (e.g., QML), but they are never ready to apologise for their mistakes. Talking to them requires secret code, and no one knows anything. The staff do not know how much money their lab is going to charge. The doctors do not know how much the procedures cost. Getting treatment here did not feel safe. This is combined with unprofessional behaviour of one of their doctors not knowing how to conduct their procedures. Have escalated the issue to fair trading and see where it'll take us further.

Dr Ming Lin(GP) is WORST WORST WORST WORST WORST doctor We have ever had. My mother (who is 57) visited him few months ago, she ‘s trying to ask him something in details. during her appointment consultation, this doctor gave a very bad tone and say to her that I am not deaf,you don’t need to repeat to me. As a new patient, my mother just trying to get a understanding of more details and he shows his unfriendly tone and attitude toward the patient. Today I took my 9 years old son into the clinic, his probably called out my son’s name(due to very bad pronunciation, I didn’t realise he called my son), his attitude toward my son started showing. At the time I was talking to school about my son’s absent on the phone, he rudely ask me to get out of the clinic. I don’t know how can he treat patient with attitude like this, every human being need respect, and he refused to rest my son with emergency sickness. Very unprofessional. Very bad attitude, really hope he can go back to the training school to learn more about patient. I strongly doubt his profession in GP industry. WORST doctor I ever met, DR MING LIN， please be very careful to see him.

I received today a message from the clinic advising cancellation of my Saturday 15 Feb appointment due to a business decision to not open on that Saturday and another Saturday due to lack of business. I asked if this means they will no longer operate on Saturdays going forward. They said they will be open on Saturday 27 Feb. I found that incredibly unbelievable on a number of counts: (1) I have always seen them busy every Saturday and every week day I happen to walk past. (2) They are a medical practice first and their opening hours should be a function of patient needs which are unpredictable, not market peak demands. (3) Yes, you see it too! They managed to determine 1 week in advance that two consecutive Saturdays will be unbusy but the following Saturday will be busy. So what is the real reason? They closed on Saturday due to Chinese New Year and told us so. This is not good practice. They started off well with great reviews including one from me. But if this strange "business" behavior is a sign of things to come, it's not going to be good. They need to hire a proper practice manager.

Dr Lucy Liu is an incredible, one-of a kind GP. Not only is she thorough with questions to formulate a diagnosis, she also listens attentively to the enquiries and concerns of patients. You can feel that she is fully present with you in the session. She ensures many times in the session that she has fulfilled all aspects of patient care. She also takes her time to explain thoroughly the diagnosis, prescriptions, risk factors, contributors to patient condition, prognosis and additional recommendations. She also addresses family member's queries and concerns in the consultation. It was a blessing that she has consultation times on Saturday! I would refer patients to this clinic for Dr Lucy's consultations. The staff at front desk were extremely patient, efficient, calm-and-collected and could speak many languages as well. They were very clear and thorough in explaining the Gap Fee system and were very lovely and professional. The clinic is beautifully set out, very spacious and modern. Thank you SPF clinic and Dr Lucy for providing a very pleasant doctors visit experience.

This Clinic has to be one of the best state of the art clinics ive ever seen . The clinic provides a very wide range of services for all requirements. The doctors are all very caring and highly professional people with a wide range and history of expert experience.They are all very diligent in their work and have always sorted our family's medical issues well. They provide many other services including ongoing health checks and follow up. The resident nurse services are excellent and they provide speedy service for all patients. The reception staff are also very welcoming and friendly as well as being super efficient and always provide full satisfaction, as no task is too difficult for them. Very hard to find such a dedicated team of professionals all in one clinic. Thank you very much Sunnybank Plaza Family Clinic

Went to see Dr Benny Chan re my wife's sprained ankle. Upon checking the ankle he suggested to take an xray and went on to say all the worse possibilities. My wife got very distressed and had a panic attack. But this doctor still went on and on about how bad it looks. He never asked my wife if she's okay. I tried to cool down the situation by saying that if its a normal sprained ankle it should get healed quickly. Benny agreed but again said that he thinks its a fractured ankle. No remorse for his patient's ability to handle such difficult news. Anyways, turns out my wife just has a normal sprained ankle, after going doing the xray. Moral of the story, look after your patients, don't just give them bad news even when you're seeing that they can't handle it.

Dr. Ming Lin has been my GP for many years. He is the most caring and understanding person I have ever met. He is patient and is never rushed, no matter how busy it is. He is a person with integrity and I will follow him, no matter where goes. The ladies in reception are friendly and helpful, they are caring and professional. Dr. Tim Wu (Chiropractor) that works in the very same clinic, has a heart of gold, and is the best Chiropractor I have seen. My neck and back is in very bad shape and this wonderful man is a God sent.He i at the top of his game and is very caring, but most of all, he can adjust my neck, so i am pain free. Love these people! Thank you all for doing such a wonderful job!

Recently, a friend of mine referred me to Dr. Lucy Liu.During the consultation process, Dr. Lucy asked about my symptoms very thoroughly. She explained the possibilities in all aspects in detail, and prescribed a checklist for me without delaying the condition. During the consultation process, she took her time to see me and ask me questions because she didn’t want to miss any details. I can feel the care and thoughtfulness of the doctor. Such a caring GP is worth the wait, because she is so patience with each patient. It doesn't hurt to wait a little longer. The front desk receptionists are also very polite! Recommended!

Because doctor Lin was busy, had to book an appointment with doctor Xue who was the only available one apparently. As a patient looking for solutions, doctor Xue kept cutting me off and asking me what I wanted to do...If I knew what I should do, why would I bother to see doctors. He didn’t have patience to listen what I said or asked but quickly offered me some medicine instead without knowing what exactly caused my illness. Have never seen such an unprofessional and aggressive doctor before like this. The one star review is for the poor attitude of the doctor not for the clinic as a whole.

Dr Jun Xue was amazingly unprofessional, impatience, rude i’ve ever met. You’re stressing me out. No wonder there’s quite lots of bad reviews about your attitude. Please do not see him. Dr Benny Chan was my doctor actually and I highly recommend him but he’s on the vacation so I decided to met a new doctor and that is Dr Jun, he made me decide to look for another GP due to his very very bad attitude. Another thing is, he kept interrupting when you ask something as if he makes you feel you know nothing because he’s a doctor and you’re just a patient, you know what i mean.

I went to have a doc check on my itchy scalp problem and she prescribed some shampoo and let me go back should the symptoms didn’t improve. Well, I went back since it didn’t get any better with the prescript shampoo, and guest what I got? “I’ve already prescribed the most effective one. If it doesn’t work, you should go see a specialist.” AND she still charged me the consultation fee for just saying that… I mean, you could’ve told me if the shampoo doesn’t work, don’t come back and go to a specialist at the first place to save me some time and money?

The most unprofessional doctors ever. With my first pregnancy, I needed to hear some advice and information about all the pregnancy tests but the doctor told nothing just gave a wrong referral form for the most important test NIPT which I requested to do, made me even not make it on time. That’s meant to be a common sense for doctors to make right referrals how could they make it so wrong. Can’t imagine if they give wrong prescriptions that could cause terrible consequences. What a joke! Definitely will not go there ever again!

The staff and service were highly professional. I booked the appointment online without any problems. Upon meeting Dr. Shahab Khan, I found him to be very courteous. He confirmed my details and medical history before addressing my health concerns. He was polite and showed great courtesy, making the process clear and easy. I appreciate Dr. Shahab for providing an excellent experience. The establishment is multicultural, accommodating, and friendly. I will certainly return there in the future. I highly recommend it.

On the 11 August, I planned to make an appointment and saw there was still a GP available (according to the Healthengine app) at 4.40pm on the day. I wanted to double check if I could just come over, and made a phone call. However, the receptionist said no loudly on phone and hang up before I finished my words, which was so rude. I am an existing patient and strongly suggesting having another new receptionist who is professional and respectful. This is not the first time the line being cut off in advance.

If you want delicious food, I’d recommend this place. I understand it is not considered a ‘professional restaurant’ but much more of a ‘casual dine-in’. I don’t expect staff to be checking up on me every 5 minutes and be given some special treatment. Honest reviewers shouldn't write a review expecting special treatment from chefs and assuming someone to have medical problems. Do not reflect wholly on the staff but also the quality of the food as well. So be more 'honest' when giving ratings.

I would like to thank Dr Tricia Xu, she saved my life! I have iron deficiency for years. She recommended the colonoscopy after checking my blood test result. I was reluctant to do so at the beginning as I had no symptoms at all. But I did at the end. Lucky I listened to Dr Xu's advice. I was diagnosed of early stage bowel cancer!!! Unlike other GPs who would simply give you some iron supplements, Dr Xu cares about her patients. Thank you so much!!!!

I have been seeing GPs at Sunnybank Plaza for the past few years and I would like to thank Dr Erica and Dr Ming Lin in particular for all the consultations I have had with them. They are both very patient in answering enquiries and providing information to help with sysmptoms. The receptionists are also very flexible in managing appointments. They would always call if there was a cancellation after the waiting list. Thank you very much!

Dr Jun Xue was a pleasure to work with. Great bedside manner. Please give him my to feedback. Minimal waiting and had my full attention, The front desk was a little understandably disorganised but the Dr knew what was up immediately and wrote his pathology requests and scripts without making me feel silly. My appt was at 2.40PM 22/12 (I used a different surname on here).Never had such a positive experience in a bulk billing practice.

Ideal for mandarin-speakers. All the workers can communicate in Mandarin and English. They are always friendly and understanding, happy to explain how a process works to patients. Wait times are generally pretty good given an appointment is scheduled. In-person is also alright. The online scheduling experience is simple and quick. There are small surveys to generally overview your situation before you arrive for your appointment.

Very professional and lovely doctors - Dr Lucy Liu, Dr Jun Xue and Dr Hao Lu. In particular, I would like to thank Dr Hao Lu for being so considerate and patient in looking after my son’s case which saved my son from fatal risks with severe bacteria infection. Thank him for actively following up and even calling me outside his working hours. We really appreciate his big help in guiding us through this stressful process.

3 star because appointment time was about one hour late…. Too long waiting . First time to meet Dr Jun ? He lacked Compassion and bit rude but I put that down to the Asian personality (ie attitude.) reception was fantastic and very helpful- not sure if I will continue at this practise? Mainly because of the doctor. He doesn’t seem to have a caring heart for his clients or maybe that might change in time. NOT SURE

Dr Benny Chan. Brilliant understanding and companionate doctor. Dr Ming Lin is also very good. The only thing I don’t like is the silly nightmarish way to confirm that you have “arrived for your appointment” the doors are plastered with Covid stuff, I’m old fashioned and hate using those QR code things. The receptionists need to be a little more flexible as in accepting a phone call sign in etc

I highly recommend Dr. Lucy Liu at this practice. She's been my GP for years now. She's professional, knowledgable, thorough, and proactive. I can always trust her medical opnion&advice. She is also the most caring and empathetic GP I've met. She shows understanding of her patients' suffering, and provides timely help and mental support. I've been lucky to have her as my GP during my hard time.

Dr Ming Lin was reffered by a friend approx 4+ years ago and i couldnt be happier. Caring, knowledgeable and personable ...a true professional who doesnt rush through an appointment or make you feel like a number. One of the most humble men/doctors ive encountered, surrounded by an amazing team who collectively make each visit a joy. Thank you SPFC

Stand clear of this place at all costs. went to see Dr Xu about red spots appearing on my body and face. I'm no doctor and I could even tell it was chicken pox. But no i was told maybe it's covid and do another test. But guess what I ended up in the emergency department the next day with chicken pox. So think about going to a real doctor instead.

Advised reception Vicky that I didn't like the idea to see another Dr to retrieve a sick certificate i seen 2 doctors job done, reception response was, then go to another surgery . I Advised her that she is very rude and she responded yes. I Advised reception that I will give this feedback to the next dr . This may just be my last visit hey

Sunnybank Plaza Family Clinic is the best! I feel comfortable and lucky to be a patient here. The doctors are fantastic. Dr. Ming Lin is the most caring, professional, knowledgeable and awesome doctor. He has taken care of me for a very long time and he is absolutely wonderful and amazing. I will keep going back here. It's great!

No more bulk billing and they said i pay $50 and rebate $40 from medicare. But they not enough info about this. Still need mask. The other big hospital and other clinics are not required but hear need. And sale mask for $1. Surcharge 1.5%. So i paid the xtra $$$$ today. Not good customer service too. Not come back again.

Waste of time and money, Dr Ming Lin is the worst doc I have ever had to visit, poor customer service, how can a competent doc give 1m prescriptions in place of 5m even plenty of explanation, how does he expect the dosage to work? He seems to be a very difficult doc and am giving him half star wont be going back

How good is our local Dr Lucy Liu, who sacrificed her day off, when she had a migraine headache to come do a house call for my mother who is terminal. Myself and my father John Beizlle are deeply grateful and thank her very much for being so caring Thankyou Dr Lucy Liu

Sunnybank Plaza Family Clinic has a great range of doctors and staff. The Reception staff are very friendly and they get back to you on time with information and booking your appointments. I recommend this clinic as they are very professional. Kind Regards, Chris

The doctor was great. No offenses, however, I rate one star because I cannot give 0. The booking time is a joke. Got the GP at 5:25 pm, while the schedule time was 4:50 pm. Plus, thanks a lot for the MAD front desk girl like I own her a million :)

Went to go see Dr Timothy because my neck wasn’t feeling good. Dr Timothy took the time to explain to me why this may have happened what to look out for and had me leaving feeling great. He will definitely be my go to for any issues from now on.

All the GP are good in here but Ming Lin, I asked a couple of questions but he didn’t know anything and nothing advise, it looks like he didn’t very care about patient. Still need to pay the gap for 1 mins consultation, it’s very terrible.

Been to so many GPS but no one else showed more care than Dr Benny Chan ! Truly caring , helpful and compassionate. Would 100 percent trust him with my health. -- Def recommend him to anyone looking for a long term Gp !

Dr Ming Lin has been my Doctor for quiet some time at this clinic. I can not say enough about his care and professionalism. I also like the staff at the reception who are extremely helpful when booking appointments.

I have been seeing Dr Ming and Dr Lucy for around 8 years. During this time I have received fantastic health care. The Clinic is in a great location and they offer many additional services.

I had a great experience at Sunnybank plaza family clinic, Dr Lucy Liu was very knowledgeable and caring. The clinic reception was also very friendly. Highly recommended!!

Met DR Erica Siah. She was understanding and promptly addressed my needs. Highly recommended