We booked through TJ Travel for our trip to Turkey. We were informed to call 3 days before to check in our seats. However when we called 3 days before; we were informed to go to the airport 2 hours earlier than the check in time to confirm our seats. Now this is very challenging when travelling with children under the age of 10 and an infant to go to the airport many hours early. I don't understand why the travel agent could not have just checked us in online? They are a travel agent aren't they? Hence why we booked our tickets with them so they can assist the process of travelling with kids and an infant. When at check in we had to confirm and be affirmative that a bassinet was booked for our infant for our long haul flight. It was all good from Melbourne to Malaysia. In Malaysia we waited over an hour at the humid airport in line for a transfer and also had to explain ourselves that we need a bassinet seat for the 12 hour flight to Istanbul. It was stressful and very exhausting especially when you have just got off a flight with kids and a baby. On the way back from Istanbul to Malaysia there was no bassinet seat given to us and I had to hold a 5 month old baby for over 10 hours straight which was a BIG struggle. The bassinet seat for this flight could have been confirmed from the Travel agent back when we booked our tickets. Ontop of that I also didn't receive a bassinet seat for our flight from Malaysia to Melbourne which was another 8 hours of holding my infant. In total I held my infant for 18 hours straight which was absolutley mentally and physically exhausting. This is the last time honestly I will book via a travel agent and fly with Malaysia and Turkish Airlines again for the service I received as at both the Check Ins when I asked the airlines they replied your bassinet seat should have been booked prior when you got your tickets and now its too late there is nothing we can do besides somebody volunteering to swap their seats. When we boarded the plane no one wanted to swap either, so it was quite a challenge and a bad experience on our flight to Turkey this year.

First of all please do no apply for your exemption on your own, I did that mistake and even though I thought I had a strong case I got rejected twice and started looking for help. Spoke to a couple of lawyers and travel agents and they were charging and arm and a leg and also telling me that it might be rejected. Then I spoke to Tj Travel (Tijen) and she said there was a chance of rejection because I got rejected twice which made my application very confusing but they got all the exemptions they ever applied for and she is going to try her best. So she told me not to worry. I believed her and sent her my documentation and got approved (yay) without moving a finger, writing anything or doing anything. The way your application is worded and all the other small details they you think doesn’t matter, does matter. Tj Travel works really hard and they are very good at what they do! They are very professional and really listen to what you have to say and your needs. Thank you so much for everything.

I am beyond grateful for the service TJ Travel has provided me! Honestly lost for words on how amazing and attentive they have been. Tj travels have booked our flights to turkey and out return. Unfortunately at Singapore airport our Jetstar flight has been delayed for 13 hours and then cancelled keeping us there for over 20 hours, however Tijen and her staff were constantly updating us on flights that were available and made our very stressful and exhausting experience as smooth as possible. Everyone was asking how we got our flights booked to come home and I could not stop praising the support and help we had received from our travel agency! Again I am lost for words for the support they have provided us! Will definitely use them again and would highly recommend their services!!! If it was not for Tj travels we would have definitely still be stuck at Singapore airport. Thank you tok travels for getting us home safe and sound

I would recommend everyone NOT TO TRAVEL with TJ travel and it was a worse life experience ever. I booked my ticket two months in advance to save a bit of the amount. During booking, I was advised by the employer name “Albena Memti” to pay extra to have a flexible ticket which will allow me to change my ticket for free, so I decided to pay extra. After 2 weeks late (a month & 2 weeks before travel), due to my mother being sick so I wanted my holidays to be short. So I called her (Albena) back and she was like "you have to pay more than 400$ to change my ticket timing". As I reminded her what she said before and she started to treat me rudely decided to hang up the phone on my face. The accommodation at the airport wasn't booked, I had to organize it myself. Do NOT Travel them!!!!!!!!!

I would like to take this opportunity to indicate my sincere appreciation to TJ Travel and there staff, they are professionals in representing high level of customer service and support , they are able to resolve problems efficiently and effectively in a timely manner, they listen with empathy, provide immediate action to any concerns you have, they adapt well to crisis, take responsibility and execute a plan to any situation at hand. I cannot fault this agent for allowing me to safely travel at reasonably competitive prices. So don't delay give them a call and speak to one of there wonderful staff and book your next trip with TJ Travel. I guarantee the experience you will have and the service you will receive you won't find anywhere else.

I was stuck in İstanbul due to the first part of a connecting flight being delayed... Melbourne time 3am. Distressed and perhaps incoherent due to high stress levels, I called Zeynep and literally was yelling into the phone. Zeynep calmly explained she will call the airlines and get back to me. Instead of making me wait for a call back, Tijen called me and kept me talking whilst Zeynep was on a two way call with her trying to get me a flight out asap. Together with they sorted it all out and everything was fine. Thank you so much. 24hr service...how lucky was I to choose TJ Travel

Bought Tickets for family to Turkey with them Paid in advanced covid came couldn't travel So they put tickets on hold after 10 months Tijen said they couldn't hold any longer And cancelled them refunded me back less $1000 about 20% less After I complaint to Fair trade Tijen rang me and abused me and my background couldn't believe what I was hearing from her in beginning they nice to you but true face comes out after Most agents took none or a little off but no where near $1000 about 20% really what you did was not nice money comes and goes but your greedy never deal with them

We have used tj travel couple of times and very happy with the service they provided even this time we had travel issues with jetstar delayed our trip to turkey and being a weekend tijen went out of her way and checked up on how we were going which shows a great customer service even when they are not at fault Zeynep has been helpful right from the start with our bookings and getting the best deal out there with our flights and hotels I certainly recommend them to anyone as I do to my family and friends thanks tj keep up the great work.

TJ Travel has been amazing to me and helped me leave the country during this so called pandemic. Tijen the director is such a lovely and kind hearted woman her staff is also the same and very professional. She went above and beyond to get my exemption sorted out and did whatever in her power to make it cost efficient. I would recommend everyone willing to leave the country to visit and talk to her she will help you leave and you will get to enjoy your summer in Europe! Thank you again TJ Travel for helping me leave.

Great travel agency. Will definitely be using them again. Tijen booked our tickets to turkey and back and got us an extremely competitive price. On the way back unfortunately one of our flights were delayed for 13 hours and then canceled. Tijen was on the phone to us constantly updating us on other flights and helping us out through a very stressful moment. Thank you Tijen for getting us back home. I would highly reccomend your services and look forward to booking another holiday with your agency.

Highly dissatisfied with their service. I’ve been trying to contact them for the past 1 week. Paid a deposit of $300 and trying to claim that but till today not getting calls back or even a courtesy reply to any of my messages. Travel agency with such a bad customer service. I have waited 1 week for the reply. If they would have responded to me, I wouldn’t have given a review now. I would have waited patiently. This is going over the board. Definitely leaving a complain and taking this further.

Booking with TJ TRAVEL CENTRE is always easy and trouble free. My consultant Ticen and other staff were very helpful and friendly. Documentation etc. are received promptly and the emails received prior to our trip were very helpful, ensuring we had everything in order before our departure. When planning our next trip I will certainly look at what is available and I would have no hesitation in recommending TJ TRAVEL CENTRE to family or friends.

Found them to be very unhelpful .... I tried to change flights whilst overseas but they were delayed with responses and extremely unhelpful. Whilst trying to check in online on return, I was advised that there was a flight change and only agent could confirm it otherwise I couldn't check in online. Again extremely unhelpful and delayed and I was just told you don't need to check in online which is beside the point. Don't recommend to anyone.

I’ve been using TJ Travel Centre (TJ & Alper) with my overseas travels for several years now and every single time I received a professional & prompt service. Never had an issue with my iternary neither did I had my bags lost. Tj was very helpful with my situation with going overseas this year specially during this pandemic with granting permission and I can’t thank her enough. Keep up the great work guys.

Disgusting customer serivce they decuted money from the airfare tickets even though my whole family from the cancellation due to the Coronavirus while all other travel agents hasnt deducted money. I will not be dealing with them again as they turned around and said its their conmmesion while they already had taken their commission at the start of the payment being made.

TIJEN is the best what an amazing day for me helping out after my ex missed his flight she went above and beyond and made a miracle happen by getting his ticket reissued within hours can’t thank her enough for the wonderful work she did and definitely will get tickets as she always makes miracles happen (not a return ticket for my ex though ) Thank you tijen

Highly recommend booking with TjTravel, they not only get you the best offer but also go above and beyond with the service they provide. The WOW factor with TjTravel is the after sales support Tijen and her staff provided. I felt the support and comfort that I was being taken care of and that kind of service does not have a price. Thank you TjTravel team.

Very unprofessional experience. I needed to travel to Turkey urgently and Tijen said she would get back to me in a few hours and she didn’t get back to me for nearly a week (still no response today). I was one of her loyal customers but not anymore. She would explain the travel restrictions very briefly, as if she didn’t want to. Would not recommend.

Thank you thank you thank you. From Nusret & Fadime Ertan. (Ayfer) Tj Travel, words can not explain how grateful we are as a family. You have been with us since day one of this pandemic. You are all angles without wings. Your calmness, your patience has made this scary journey alot easier for my parents. We as a family thank you all.

I sincerely appreciate the effort, professionalism and help that Tijen and her staff put in to their work. They helped me with my application for an excemption without any delays or hickups. Fantastic team work, fantastic customer service. Thank you TJ travel in helping me reunite with my husband after 1 & half years. Than you

Will definitely recommend TJ Travel centre. Her team has helped me greatly during the COVID-19 situation. Considering the fact that all airline companies and travel agents have closed and are not operating. She has been providing round the clock service during these unprecedented times. Keep up the great work and thank you!

Highly recommend TJ Travel centre. Her and her team has guided me throughout these unprecedented times on how to go about doing things, she has cleared up all the misconceptions that have been floating around. Yes we do understand the hard work you and your team are providing, thank you for helping our community!

They are the best! Helped me with my travel to overseas while the pandemic and travel bans they help through it all. The most amazing agency ever. Defiantly recommend them, they are very caring,professional & helpful in every way possible.

The best Travel Agency by far. Highly recommend as we were stranded in Singapore. Zeynep contacted us asap and aranged our itinerary without hesitation while others were being knocked back through their own Travel Agency. Lifetime customer✅✅✅ …

TJ Travel you have done it again! I cannot thank you for your support in finding a flight in less than 12 hours. Your expertise and the way you dealt with my enquire was amazing! Excellent price and found a fast flight to get to my destination ♥️

Amazing customer service, always go above and beyond to get the best deals possible. Have booked with them multiple times before and will definitely keep booking with them. Friendly staff, extremely helpful and professional. 10/10 quality

Amazing help as our flights were cancelled through the airlines. Zeynep reissued our new tickets straight away. We are now her customers for life. Wouldn’t recommend anyone else. She has been fantastic

My connecting flight was cancelled and we (9 of us) were stuck in a different country overnight and thanks to Tj travel- Tijen and Zaneb booked us all on the same flight back home on the day

Worst customer service ever. They can't even get the customers email address correct and send my itinerary to a different person. DO NOT BOOK YOUR FLIGHTS WITH THIS TRAVEL AGENT.

Thank you TJ Travel for the most amazing holiday you ladies planned for us. All the tours and hotels were incredible. We had a holiday of a lifetime thanks to you ladies.

Amazing agent, found a flight for me last second and a way cheaper price that I would have been able to get it for, highly recommend!! Thank you T

Loved the experience and services provided, transfers were perfect and also all the recommendations were spot on thank you TJ travel centre

Staff is very friendly and they tailor your trip according to your needs. Its a one stop shop for all your travels. Highly recommend it!

My experience with TJ travel was super fast and perfect most important part of all customer service is amazing !

Fantastic team. Exceptional service. They went far and beyond to fulfill all our needs. Highly recommended.

Excellent customer service and easy to deal with. Will go out of their way to get you a better deal...

Her sey icin tesekkurler. Samimi ve icten verdiginiz hizmet icin, Cokkkk memnun kaldim . …

Never ever they answering the phone. Even I left the voicemail.

Bad Experience , no professionalism , no Value

Çok güzel servis sağlık yemek

Professional and friendly

Huzur buluyorum...

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Best