First off I've been a customer here and have had great experiences for almost twenty years with the service department. Then I purchased my last ebike. Did a test ride loved the bike, wasn't my size told me they would call me back to discuss ordering options. A week later I called back noone had looked into it... And... They would call me back, a week later I called in again, discussed options picked the only bike they could get and would be entry level (which is fine) but asked for a quote on a dropper seat and a cartridge upgrade. I was told that would be impossible to quote. I asked about financing they said we could work that out after I put a deposit down. Also was told it would be end of June for bike to show up. Deposit deposited. Maybe two weeks goes by and I call in to see about an ETA (this was early June) "It's been here for days come pick it up." I also asked if they swapped the hand brakes around to a moto setup (I had been assured this before) I showed up the next day and noone knew that was supposed to be done, so the bike was not ready, returned later. "Yeah they haven't come with pedals for years." Next up how are we financing this thing. Tumbleweeds. "Guess I'll just put it on a line of credit." Received a feedback email a few weeks ago in which I responded with everything above. No response... Sales department doesn't care. I love my rocky mountain but I won't buying another bike from here. Edit: The term tumbleweeds was used to express awkward silence and not as condescension. As I said above everybody was great to deal with when I was physically in the store or on the phone.

I chatted (online website) with a one of the employee to order various parts that I can see it was in stocks in store. Stayed with him for about 20mins selecting parts. Requested for a pick up in whichever store has it in stock, but he suggested that it will faster if they ship it, he said it will only take a day or two (Mind I live in Calgary too), so I said “heck what’s a day or two of waiting”. So Wednesday nothing yet. I let it go because there’s still plenty of time for our trip to BC on Sunday. So Thursday, I received UPS tracking (mind I live in Calgary as well!) it said on the tracking info it will be deliver same day. And nothing. Friday, UPS attempted to deliver without notification and when nobody’s home. leaves a note I can pick it up next day. So today (Saturday, tomorrow is the BC trip), went to UPS store and the package is not there yet. So I need to get a rental bike for our bike trip tomorrow!!!! Should’ve insisted of picking it up instead. Should’ve bought it thru other vendors with the same delivery time, could’ve same some money. Suggestion guys, if the delivery address is within Calgary. Get a local carrier like chariot express they’ll pick the the package same day and deliver same day instead of shipping UPS for local shipment.

Purchased my bike here at the height of supply-chain issues that all industries were facing. I went in March 2021, got help from a friendly sales rep that helped me find a bike that fit my lifestyle and budget. Placed the order right there with a deposit, was told 4-6 months. Got the bike at the beginning of May which was a nice surprise! Had many trouble-free miles enjoying my new purchase. Just recently, I was on a ride and my entire chain assembly came apart while going uphill. Called The Bike Shop Central and was told to bring it in the next day. I came right at opening, was immediately helped by one of their technicians, and he had it fixed and back to normal in less than a half hour- luckily it wasn't a hard fix! They even had a spare part that I needed on hand that they installed- free of charge! Amazing. My only critique was when I was purchasing the bike initially, it was quite hard to find someone who worked there- but, I guess it's probably hard to find good staff these days. Will happily bring my bike back for any servicing and would recommend them for anything bike-related.

Went in to pick up a Bell Super Air helmet. I was assured they would price match. I was then given multiple hurdles to jump through- not good enough to have a prior purchase at another shop in Fernie for the same helmet, different size. Had to have the same size in stock there as well... Website not good enough... They had to call and pretend to be a customer to get the price... Then it had to be the right size... All of these criteria were met. The cashier then had to talk to the manager. 10 minutes later they reneged and offered $40 off but refused to match the price. Luckily, the Fernie shop has more stock in so I can get it there. Don't waste your time trying to support this local dealer if they're going to lie to you, waste your time then try to over charge. My 2 cents worth. PS- I've previously had service at the MacLeod Bike Shop that was good- maybe this experience is isolated to this location.

Spent $150 for brand new crank arms and pedals, which included a $40 "labour fee".. Very reasonable, however after 2 casual bike rides the entire arm just fell out and I took a nasty spill. So when I take it in, the manager (Chris I believe) tells me its my fault and that after every bike ride I'm supposed to tighten every single screw on my bike? Jake Little did not even hand tighten when installing, and I did not know after spending $40 on labour I would be required to check his work... If I had all the parts and time I would have just installed everything on my own in the first place. Avoid this store! Mistakes happen, I can understand this but they will never get my business again as there was no attempt to rectify the mistake by management. No remorse or apology for inadequate installation, just a blame game to the customer.

Super helpful and super quick! And everyone seems very nice...but not in that cheesy forced retail-niceness (I should know, I managed retail stores for 17+ years haha). Ash fixed both of our bikes quickly and efficiently, and while he was focused on his work, he was always nice and answered (patiently) my (silly) questions. While I was waiting for my bike to get fixed/maintained, another gentleman asked if there was anything he could help me with. He wasn't pushy (in fact he was on his way with a big box taking care of other things) but he answered all my questions about handles, new bike options, recommended a "fitting" of my bike with the physiotherapist (which is covered by benefits! Who knew?! He did!) - all he while never making me feel bad or self-conscious that I had an older bike. I really appreciated that!

I recently purchased a Specialized Turbo Levo comp online through the Bike Shop. I was a little apprehensive about buying a bike that retails for over $8k sight unseen online, but I'm here to report that I'm glad I did, and it's thanks to the exceptional customer service I got from Alison Choi who handles their e-commerce. There were a few hiccups during the process that were not necessarily the fault of the Bike Shop, but when things went wrong they went above and beyond my expectations to make things right. I honestly don't think I've had a better customer service response purchasing anything else, ever. Ultimately I'm glad I took a chance and bought the bike here as an out of town customer, and wouldn't hesitate to recommend that anyone else looking to buy online do the same. These people will take care of you!

Bought TREK FX 2 Disc 2023 from The Bike Shop Central and noticed there's a chipped paint on the frame when i arrived my place, just on the next street. My mistake was, not checking it thoroughly when i picked it up from the store if there are any damage or rejects on it because i was too excited to get it right away. I understand there are things that we don't have a control of especially the handling and delivery of the items to the store. But all the stuffs were so nice and very accommodating when i called them for a return and asking to replace it and they gladly entertained my request and swapped it with one of their stock. And i apologized for my negligence. Learn from my mistake, i know you're excited with your new bike, but check or test it first. Happy bike ride!

I had really good experience in the past shopping there until now. Glitch on online order and for some reason the same home trainer went through 2x while trying to put a discount code in. Called the store right away to modify/ cancel that order to only buy 1 trainer (who needs 2?). No matter what, they said they would charge me restocking fee even if not a single box was moved from the shelf. Ended up paying 150$ to get….absolutely nothing! Sadly, I would suggest to go to other stores with price matching policy (like MEC) for your purchase. You’ll get the same price but with much better protection. I cannot imagine how difficult it must be to return something on warranty, open box, wrong part, etc… at this location.

I was so happy to find the exact Ortlieb panniers I'd been searching for, when they seemed to be out of stock everywhere else that would ship to a Canadian address. Not only would they ship to me in the Yukon, but shipping was FREE! My order was processed quickly and I was given a tracking code so I could watch my box proceed through Alberta and northern BC. Canada Post failed a bit -- they left the box on my doorstep in spite of the "signature required" instruction, but happily I retrieved it before anyone was tempted to take it. And I used the panniers an hour later for my first ebike grocery run. Very glad to support a Canadian business!

Pros - Good selection and sales - High Google reviews Cons -Web orders disorganized: credit card company intervened, no ETAs, multiple follow ups required, items missing for weeks Details: - No ETA for 1 week, no 1800 number, and several days response from web chat and email - Order sitting for a week, waiting on gloves from supplier - After email, order arrived - Still no gloves, but order marked completed - Contacted seller and apologized - Still no ETA on gloves after another week - Ecommerce manager said delivered, but their systems said otherswise - Multiple weeks and still nothing - Escalated to credit card company and resolved

I visit the central shop on a regular basis for outfitting our commuter/touring bikes as well as getting parts for the mountain bikes. I do not always buy immediately as I weight the different options first. The sales staff and mechanic crew are very welcoming and passionate about bikes. Thanks for all your kind help including the latest purchase of 4 Continental Ride Tour tires. They are great for the city and looking forward to see how they will hold up on gravel and off road with a fully loaded bikes. Will be back soon for a couple more things as well as for checking out the clearance section (lots of good deals).

Not even sure where to begin, so I'll keep it semi-short. Ordered a product and after a week there was no movement on shipping. I called multiple times and was told it will leave the warehouse "today". After 3 days of this I call back and they tell me they need me to prove my identity before shipping the product to make sure I'm not scamming them... I will never shop here again. Price was good for the item but to not send the item within the shipping promise window and then tell me they need to make sure I'm not scamming them is bad practice? You need to sort this out Bike Shop. Very poor customer experience.

The shop has an incredible selection of bikes, and is a dealer with many top of line and high quality brands, usually not found at local bike shops. However, when I purchased a bike from here, the set up and assembly was beyond antiquate for the quality of the product. I had a valve core completely stripped, which caused the tire to deflate every-time when riding. The bolt that connected my shifter cable housing, to the handle bars was super loose, and then fell off. It's so frustrating how I've only had this high quality bike for about a month, and its already having such issues.

The best store I've ever seen. First of all, they have enormous assortment of bikes and accessories. Each model has several sizes so you can find appropriate for you. The second thing is the personal. They are super friendly and helpful. If you don't know what exactly you wan't - try to ask or wait a little bit and they will ask you. Last but not least, is a repairing team. They can install whatever you need and fix something if broken. Definitely I will visit again as soon, as I need something for the bike.

I'm based out of the GTA area and found the Bike Shop online through google. I ordered some items on sale. There was a minor issue with my order so I thought I'd reach out to see if there's anything they can do to help. Brian was exception in handling my concern. After addressing my concern he assisted in providing me advice on some new products I was considering. Definitely a repeat customer here....and by looking at the reviews, it seems that I'm not the only one raving about the bike shop! 5/5!!

Sadly today I received a terrible service, I made the purchase of a bicycle where apathy and little intention to provide a good service was always present, apparently they were doing me a favor by selling me. The lady behaved apathetic, not very attentive and with total ignorance of the products she gave me, even rude at certain times, it was a considerable purchase of which I do not ask for special attention but simply that you train your staff and be professional.

Connor at the Bike Shop provided excellent help when my wife and I were shopping for e-bikes. He was easy-going and matter-of-fact. He knew all about the products and provided clear answers for our questions. In the end we bought two e-bikes and a bunch of accessories. Connor made sure we got all available sale prices and discounts. Also, he did the final adjustments for fit and comfort. Overall it was an excellent shopping experience!

Great experience - go here, you won’t regret it! I am new to road biking and didn’t really know where to start. Steve, Amy, and the team set me up with not only a new bike and all the necessities, but also fabulous advice and knowledge. My husband bought a bike here as well in the past and we’ve both been impressed by the professionalism and high quality service we received. Thanks Steve & Amy! You guys are the best :)

I just bought my first eBike - a Townie! I was contemplating between a regular hybrid and an electric; the Townie provided an affordable stylish electric combo. Calvin assisted us the entire way and he was extremely friendly, helpful, and informative. He was also incredibly patient as we tested out different bikes and shopped for accessories. We are scheduled to pick up my fiancés bike next week and he is very excited!

I live in Ontario so I've never been to the actual store, but I have ordered lots of stuff from them. They always have the hard to find things like suspension bearings and derailleur hangers. Large selection of tools. During the COVID shortages they had products when no one else did. They often have free shipping over $50 and it's in Canada so no ridiculous brokerage fees. Harry and Brian always take care of me.

Have been of the customer of the Bike Shop over the years for smaller items - staff has Always been Helpful, Friendly and Professional. Recently, when I was in the market for a larger order for mine and my wife’s Road Bikes as well as some questions / support with her Mountain Bike, I was Very Impressed with the entire Bike Shop team and Gabe specifically! Amazing support and follow-up - I’m very impressed.

Great shop, I wouldn’t go anywhere else. I’ve had great experiences with the service team and staff. The last time I was in I asked the staff for help with buying new bike shorts as I ride long distances and kept getting a sore bum. She recommended I try a new saddle with a 30 day guarantee and it has completely solved my issues! They look pretty similar to me but it’s made a huge difference. Thanks again!

ALL the staff at the BIKE SHOP have been s kind and supportive of my needs and answer all my questions, have taken care of my e-bike when needing minor adjs and in its MAJOR tune up Got me up and Riding again. Here's to another 2,000 kms in less that a Year if my body holds up. I hope to keep dropping in to look around and ask staff questions, hopefully another e-bike is in the future.

I live in Ontario but found the last of a bike I was looking for here at The Bike Shop. I was put in touch with Brian who was incredibly helpful throughout the entire process of ordering and shipping. Communicative, friendly, attentive, I truly enjoyed our interactions and will certainly consider ordering from them again based on the customer service alone despite the distance.

Great place for a one stop shop for any type of bike. They have two locations (other one is in the NW). Cannot remember the guy's name but he wore glasses and said he hung so many bikes his back now hurts: anyway he was so helpful with numerous tips for looking for a new bike. Even when I said I might consider buying used he still answered my extra questions. Go here!!

They were amazing in the whole process... helping me out with different way of financing programs. I got my first full suspension bike here, and I'll get my second and third one with them as well. Before to deliver my bike, they taught me everything about suspension, maintenance among others tips. In addition I got lifetime adjustments for my bike ;-)

I just want to say this is a fantastic bike shop. I've had multiple services done on my seven year old Shwinn bike and the team took their time to sort out the issues and make it run smoothly. I sincerely appreciate the time and expertise they bring to the table. Thank you so much!! Definitely will come back here and I recommend their service!

The biggest problem stopping by any of The Bike Shop locations is that the staff is so friendly & passionate about cycling that it makes it really difficult to leave! This last interaction was no different, quick stop to pick up a part I ordered, ended up learning something new about Gravel bikes. N+1! Great service as always! Thanks TBS team

I had a great experience at The Bike Shop! Calvin was extremely helpful in finding the right bike for me and took the time to make sure I knew exactly what I wanted to purchase. I ended up purchasing a bike and I'm very happy with it. I would recommend The Bike Shop to anyone looking for a new bike or wanting to get into cycling!

Great customer service! Tara assisted me with purchasing a bike, helped me with all my requirements. Gave me pros and cons for multiple options in my budget. Tech team stayed late to put bike together and fixed faulty factory parts, rather than just letting it go out. Highly recommend for both sales and technical support/repairs.

James Purdy provided me with excellent service on September 15 2023. James installed a new mavic spoke on my rear wheel. Then James used a tool to check my chain for wear and replaced it with a new schram 10 speed chain. I really appreciate the quick thorough service provided by The Bike Shop Calgary central location. …

I just had an employee named Ash change the cassette on my bike. Approach, speed, professionalism deserve above 5 stars. Thank you so much!!! This is not my first visit to the Bike Shop, before that I bought a Smith helmet which I am very happy with! Will be back here 100% again for more purchases and primarily for service.

Big shout-out to Brian Fernandez and his team on the e-commerce side of the Bike Shop for excellent customer service! When my wife & I had trouble with our product, through no fault of the Bike Shop, Brian worked with us until there was complete resolution. We're delighted with this customer care!

Great selection, and the team members are very helpful. Sales and service teams are both great, excellent communication throughout the repairs being completed on my bike. The sales team provided options for replacing the pedals, and helped me choose ones appropriate for the type of riding I do.

Wow, what competent & friendly service we received when we brought our bike in for repairs. Ash & Raj were so focused on meeting our specific needs. Their knowledge & social intelligence were superior. We are 100% satisfied & will not hesitate to recommend the Bike Shop to our friends.

If you live in Calgary and have a bike, knowing this place is a must. They have got everything you’ll need and then some. People working there are knowledgeable, and will share it with you with a smile, they will make your shopping experience is as enjoyable as possible!

Purchased my first mountain bike from the store, they where extremely helpful from the get go and understanding. When I picked it up they spent lots of time with me showing me how to use and maintain the bike. Great customer service, highly recommended.

The online layaway process was great and enabled me to buy the bike I wanted. The staff were friendly and incredibly helpful when setting up the bike when I picked it up. I was really impressed with the excellent discounts on merchandise

Extraordinary staff who rises above and beyond all expectation. I’ve never felt more accepted, enthusiastic, and in support of positive lifestyle choices than after a visit to one of my favourite shops in Calgary. Thank you one and all :)

I recently purchased a new Yeti SB150 and want to publicly thank Brian (Central - eCommerce) as well as Adam (North location) for their professional customer service throughout. I changed my mind a couple of times but both Brian and Adam

Every single person we interaction with was knowledgeable and friendly! We left with two bikes! All of the supplemental benefits like 15% off for the next 30 days on Accessories, and a complimentary tuneup within 18 months is so helpful!

Fast prompt service and turnaround time. Done in one day! Still off season though. The mechanic Gabe was a pleasure to deal with. Infomative, knowledgeable, transparent and an all around 'good guy'. This is my go to place in Calgary.

A big shout-out to Gabe who took the extra time to examine my bike brakes and fixed the problem so that I could safely cycle away from the shop. It’s the consistently great customer service that keeps me coming back to this location.

The Bike Shop mechanics do absolutely amazing work. I'm a bit hard on my bikes and whenever I pick one up after servicing it's been transformed, a joy to ride. Genuinely helpful staff-- not just my own experience I've also sent less

Great experience - bought 2 bikes and accessories. Connor was amazing - helpful, knowledgeable, patient. good selection and prices. Buy your bike here, other shops just want to make a sale and they treat you poorly afterwards.

Great bikes and accessories! Knowledgeable staff and very skilled technicians. Excellent location and tons of inventory in-store. If you are looking for a bike, or anything bike-related, everything you could ever need is here!

Connor was amazing to answer all my technical questions to select the right gear for my custom dream aero road bike, not just nice components, but the ones that fits my needs. Very professional service. Thank you the bike shop

What the Bike Shop has done for me and my bike is well beyond what anyone could expect from a bicycle shop. What they did to get my e-bike working again was priceless. I'll be forever grateful for their invaluable assistance.

The team is great and they know their stuff. It hasn't been easy for them with the highs and lows during/post Covid, but they sure worked hard. Special kudos to Calvin who does an awesome job getting the bike you want!

What an amazing experience. From determine the bike that works best to the pick up inspection, bike setting and information provided about the bike and accessories. Looking forward to returning for our next purchase.

Great customer service. I was really impressed by Calvin and the rest of the staff. Very patient and accommodating in helping me choose the bike and accessories I needed. My goto place now for anything bike related.

The service guys are the best. They took a quick look at one of our bikes and was able to determine what was needed. Saved us time as they are super efficient. Will definitely bring all our bikes here for service!

Incredible service!!! My bike was stolen from our garage. Calgary Police found it. Tracked back to the shop with serial number and the awesome staff called us! Beyond wow! Live my bike. Thanks all. So appreciated.

Best bike shop in town.. The team was super helpful in getting me supplies to take back to my bike team in Ethiopia. Thanks to the hero in the service department that helped me with all my strange questions

Great staff and rad gear, gem of a local shop! They helped me find clipless shoes for my circus feet and gave great advice on a dropper post retrofit for my wife’s older bike. Genuine service, I’ll be back!

If you’re looking for a bike shop that stands behind their products with great service for the long-term (sadly a rarity in Calgary) to me the Bike Shop is the only option. I trust this team like no other.

I ordered a set of wheels online. The Bike Shop gave a great price and shipped promptly. After delivery, I had a fitting issue and they responded quickly to help me resolve it. Very happy with the service.

Super great experience. Not only did the tech, Gabe, help me figure out what was up, he showed me what would fit and work within my budget and then installed it on the spot to get me back to work quickly.

Wanted to take a minute to say thank you. I called late inn the day, needed a part in a hurry and had ro be delivered in a short time frame. The attendant was very helpful and the order came as forecast.

Picked up my new bike and these guys were pretty awesome. Very knowledgeable staff and friendly. They’re not looking to price gouge you and willing to answer all my questions. Good job guys!

The staff at The Bike Shop Central are amazing. From the service department to the sales department. They are both very knowledgeable amd accommodating. Thank you for the amazing experience!

Amazing Shop, amazing service! James is THE Barber of the Bike Shop! He will find everything right and wrong with the bike and make it ride brand-new! Thanks James and Bike Shop Central!

Raj took such great care of us fixing my son's bike tire and then even addressing a broken brake. He was so kind to attach a bell and lights also. Very impressive customer service.

Love these guys. We bought our son a bike here and when he takes it in to get fixed, they are awesome about showing him how to do it himself and super helpful. Thanks guys!

Amazing and friendly service - took my bike in right before closing as I had a race coming up, and Raj saved me. Thank you so much for the help and the friendly service!

Went there in a pinch before my Whistler trip and they didn’t have any equipment in stock. Very disappointing, considering you’re the “bike shop “. Do Better

Great shop! Got exactly what I wanted very quickly for a fair price (shipped to Ontario). If I ever move to Calgary, I know one place I'll be going!

The bike shop is an excellent place. The staff are very helpful and really go out of the way to make sure things work. I recommend them highly.

Just wanted to say that whoever wrote the kind message on my order i really appreciate it and i’m thrilled to have my new bike, you guys rock!

Great shop with amazing staff. Everybody tries to help you and give the better advice considering the client budget. I totally recommend it.

James from the service team provided an awesome experience fitting my son to his first bike and adding some accessories. It’s a great shop!

These guys are all about customer service. Definitely a return customer here. There are many other bike shops but no need to go elsewhere.

Crew at the Bike shop provided me with two boxes to help pack up my two MTN Bikes for transport to Vancouver Island. Thanks Bike Shop!

Calvin rocks! Took an unfortunate situation (at another bike shop) and made it right! Very happy with product, service, and price!

Excellent service every time I have been there. Last time Raj serviced my bike and he went the extra mile. Definitely recommended.

Really great bike shop. Very friendly and helpful. Was able to get my issue fixed in 10 minutes for a reasonable price.

Great service, very attentive! Thanks again for the quick turnaround just before a big bike trip!

Fabulous support, knowledgeable, quick service, good prices and convenient location. Great job!

Friendly, helpful, and close to downtown. It's my go-to place for repairs and small parts