Let me be unequivocally clear: steer clear of The Tax Factor if you value your time, money, and sanity. I lodged my tax return with them almost two months ago and foolishly believed that paying them upfront would ensure a modicum of professionalism. Instead, I was met with sheer incompetence and a profound lack of respect. After a disturbingly long period of no communication, I took the initiative to call the ATO, only to find out that my tax return hadn't even been lodged! When I confronted The Tax Factor, they offered nothing but vague excuses and evasive answers. It became blatantly obvious they had screwed up and didn't have the decency to own up to it. I was given the runaround with promises of callbacks from Chris, their so-called accountant. But all I got was radio silence, despite my relentless attempts to get a straight answer. And to pour salt on the wound, this is the SECOND year they’ve pulled this stunt. For those like me who require manual tax returns, be prepared for an agonising wait of 6-9 weeks, exacerbated by The Tax Factor's inexcusable negligence. And to add insult to injury? They've hung up on me. Twice. Using The Tax Factor is the financial equivalent of shooting yourself in the foot. Their negligence, paired with their glaring lack of professionalism, is simply unacceptable. If zero stars were an option, they'd have it. Do yourself a favour: take your hard-earned money and run in the opposite direction.

I have been with Tax Factor for about 7 years or so now. So glad that I have as they have made everything so easy for me and have always been very accommodating, Even through the lockdowns and restrictions they were still easy to deal with and made eveything simple for me and my small business. Highly recommend 10/10

As it was my first time doing my taxes since i came to Australia one of the best customer service i have ever received you can contact them anytime and they are really professional at their work. The best thing is the speed they have doing your taxes for you Highly recommended

Professionalism is the Best way to describe the Service at The Tax Factor able to help and assist their customers through the good times and the Bad. I would Highly Recommend them. Mr. Hammad has gone above & beyond to assist me with the process of TFN withdrwal.

Hammad has been an incredible agent to work with! I’m very happy with the services provided in a timely manner. Safe to say I won’t be running to anyone else for my tax returns. Super satisfied and highly recommend Hammad to anyone looking for such services!!!! :)

Mr Hammad was exceptional in taking the time to get a good picture of my financial movements for the past year and managed to make some considerable savings for my tax return this year. Will definitely use him in the future! Highly recommend …

Highly recommended. Excellent service and very prompt in their response. I was looking for some tax agent to save myself from the hassle. Luckily I found them. Will definitely stick to them in coming years.

Just want to appreciate all the hardwork by the team ! Getting my tax return done from him since the last 2 years. Always exceptional service provided by them personally! The team needs to be acknowledged.

Highly recommended. Excellent service and very prompt in their response. I have done my tax returns with them and they are the best, Joe provides fast and very professional customer service.

This is my first time filing taxes in Australia and their help was very helpful, the explanation of the entire process was very clear, highly recommend.

Best Accounting Consultancy! Hammad is a very kind and gentle person! They got solutions for all your problems. Great Experience.

just words of thanks! I had no idea about anything and hk solved everything for me! Thank you so much! More than recommended!

Highly recommend. This is my first time looking tax consultant for my personal tax. Very professional service from Hammad.

Excellent work, advice, attention, speed and professionalism. They helped me in a matter of a few hours. Super recommended

Excelente servicio no tenia idea de como hacerlo ya que soy nuevo y me colaboraron de la mejor manera y rápido

Efficient answer. Highly recommended and great actitud listening and answering questions about tax return.

The service was extremely good, they were fast and efficient, very friendly and at a very good price

Very professional and nice attitude, Highly recommending Tax factor bankstown for taxation matters.

Highly Recommended, Best Staff, Polite and decent. I would say 5 star for their services .

You have solid interpersonal skills when working with clients and other stakeholders

Highly recommend. Thank for your assistance with the tax return one more time.

Thanks for helping me file my tax refund. Very professional and trustworthy.

Highly recommended, they work fast and their rates are quite affordable.

Had a great experience. I will highly recommend to everyone …

Reliable company, willing accountants and excellent service …

Highly recommend! They did an excellent job with my tax return!

Good service, fast and they did a great job. very efficient!

Excellent attention, speed and efficiency, 100% recommended

Thank you Fahad for helping to file my tax refund.

Very professional and reliable #bestinbusiness

good customer service, I recommend it 100%

excellent services, highly recommended

They are really good at their work.

Great service, fast and reliable.

Highly recommended :)

Highly recommended!!

Very good service!!