Rep that answered the phone was rude as hell to me and during a question I was asking her she stated she had to go and hung up on me and would not let me finish asking my question. I spent over $150.00 on shipping and needed a simple question answered and got the rudest treatment ever. Avoid this location.

I've been a mailbox and shipping customer (about 2 shipments a month) for a little over 5 years. The people here are great, really know what they're doing and provide outstanding customer service. I've also used the print, copy and notary service on occasion - very convenient. Highly recommended.

Please do not use this store !!! They lost a package and wouldn’t take responsibility as it was their fault !!! Their service is terrible and I don’t recommend them to anyone !! My package was worth a lot of money and it was never found which leads me to think they cannot be trusted

UPS would have zero stars, if allowed. I pay for daily pickups but they only come 2x weekly. They overcharge on freight. Frequently miscalculate package weight (i.e., billed me 90# for a 9# pkg @ 1373.00). It's as if UPS just hits me with a charge at any opportunity. Use FedEx!

I am the owner of a small business and I went into the store today to inquire about a package that was dropped off for ups delivery and delivered damaged with over 90% of the contents missing upon arrival..after explaining the situation to

I had the pleasure of working with Heena and was beyond satisfied. I spoke with her over the phone prior to coming in and she was very helpful. I had lots of questions about how to ship a cake and she was very patient with me. She was just

Dont bother with making an appointment for a notary because a confirmed appointment means nothing. When you show up you'll be lucky if someone is there any the store employee will look at you with a blank stare and say I dont know why you

Horrible Customer Service. Needed help with shipping. They not only selected too big of a box, but tried to tell me how to pack. That was after standing there, watching me. I ended up wasting an entire roll of tape, and buying a box that

I let them price gouge me 5 or 6 times. Every time I went in I was shocked by their shipping quote. We sell products on EBay, and EBay has a shipping calculator that spits out UPS prices. THE PRICES YOU PAY AT THIS STORE ARE THREE TIMES

I had a very important document to send overnight for early AM delivery. I dropped the package off a few hours before the cut off time. It was not delivered the next day. I contacted the store and was told to call UPS customer service.

Went to ship something last week and handed cashier note with To and From address/info clearly written. To Pinetop / From Phoenix. Never occurred to me that needed to do an IQ test on the cashier who for some reason, despite the clear

Sharma (employee) up front very rude asked for tape to seal top of box and directed me to the whole tape aisle , I said all I needed was a small strip to seal box. She said "no, you have to purchase a roll". I always use UPS to return

Female associate was extremely rude, apparently upset that I interrupted her socializing session. Almost immediately she told me that UPS had already picked up and then asked if I still wanted to ship the package (why else would I be

The worst customer service from the manger! She yelled at me and was so rude after i just couldn’t understand how they lost a package that weighed 92 pounds!! She offered no solutions to loosing or stealing my package! She said call

I love the peace of mind I get from UPS sending a text with the date and time of my delivery, followed by a text when the package has been dropped off. They are always prompt and the delivery person is alway courteous.

I was a customer here for 10+ years and they had always been great... until they changed management recently. Apparently, they closed my mailbox with no notice and did not even make an

Would have given them 5 stars but there are times that I cannot get through on the phone. Wish they would hire additional people for when they are busy! Otherwise a great location!

Super helpful people! Someone is always available when I walk in the door & it’s never really busy. Parking is also easy and usually always open right up front, including handicap.

The two people helped me out tremendously! They had patience with my print and fax issues and helped me finish the transaction! Super awesome! Definitely will use again!

I needed to get a title notarized and stopped by here after work. Happy with the service overall. Was very quick and convenient. Only cost $10.00. Thanks, UPS Store.

They're always very friendly and the owner knows me by name. She goes and grabs my mail for me when she sees me walking up. Great place, great experience with them

Sent my package to the wrong location and then wanted me to pay again to have it sent to the correct location. Fed ex has my business now

Owner more interested in being right vs being helpful. Bad attitude and lack of professionalism. I’ll go elsewhere.

I love this store! I ship multiple items every week and the people here are always friendly and helpful.

I call Anju my VP of Logistics. They do a great job and I assured I always receive my packages

The best UPS location ever. Very kind and experienced staff. Specially for Notary needs.

Great place. I go there regularly for Amazon drop offs, ebay, and notary.

Always quick and efficient! Super helpful and friendly. Love this store!

Always great service at this location. Staff is always ready to assist.

very helpful staff, it is always a pleasure to visit this UPS store

Always excellent and quick service. Friendly and helpful staff.

GREAT customer service, decent prices. Can't ask for much more.

good location.... does not have notary services as claimed

Great customer service! My go to ups store.

Quick in and out. Very friendly staff!

Friendly and fast service every time!

Very nice people and clean store!

I always get great service there.

best ups store in north phoenix

Always a pleasure! Bear Down!