The stock is pretty comprehensive and the prices reasonable. That aside, I have been made to feel very uncomfortable on each of my visits to the shop. Before I deep dive into matters far more important than new customer service: many products have no price reflected on shelves or in fridges, meaning I had to ask repeatedly at the counter about prices. None of the very young shop-floor assistants knew the answers, nor about stock levels. In fact, it is not easy to discern whether one of them is a staff member or a customer. There may be a lot of them, but very few offer assistance, let alone are able to answer questions. Before visiting the shop, I phoned. The person who finally answered, spoke to me with a ‘too cool for school’ attitude, as if she was doing me a favour answering the call and my questions. I decided to give her and the shop the benefit of the doubt (maybe she just has a poor phone manner and/or is untrained). When I visited the store, as a courtesy and because I’ve recently moved from JHB, where such a greeting is standard, I asked the cashier (same person as on phone) how she was. ‘Surviving,’ or ‘Been better’ are along the lines of how she responded. (I don’t remember her precise words.) While I always mean it when I ask someone how they are, your cashier felt comfortable to share how she felt but couldn’t be bothered to return the question. But that’s not important: it’s her attitude that offends. After my payment, she called me ‘Hun’. Combined with her general attitude on and off the phone, and the fact that I am at least double her age, ‘Hun’ was not appropriate. All of that aside, and FAR more importantly from my perspective, I’d like please for ‘Tony’ or whomever the proprietor is, to explain why all of the staff I’ve encountered are white. Based on their attitudes and lack of knowledge, they have clearly not been employed due to their being the best candidates for the job. Today I engaged with one of the more approachable staff and asked about the predominance of (young, privileged, entitled) people. Their response was what they’ve wondered the same. They felt the need to assure me that there is a ‘coloured guy’ who also works there. I am white, myself, just to be clear. And have extensive experience running a wine shop, myself. If your staff were informed and friendly, I may not be raising this so-called race card. However, given that your current staff are neither, and have an air that suggests that they neither need nor want to be there, and that customers should feel grateful to be in their presence, I so have to ask the question and query the logic. I hope it is clear I am genuinely wanting to engage; not to be rude. I’d appreciate a proper dialogue, but trolling (by anyone out there won’t be tolerated).

Extremely offended today. The weather is looking off and cold and drizzling now so im wearing my top with woody. When i went inside, one of the cashiers came up to me and said he was told to ask me to remove my woody. I'm a female. I mean you dont ask a female in winter to remove something on her head. There is no way they going to ask a older or bigger person to do the same. I'm very disappointed. Never again will i go there. I mean 2 people in the shop was wearing something on their head and wasnt approached.its winter and supa cold now. Really hope its not because im dark brown. But if the shop is reading this. Never approach a female again in winter.

I walked into this store once and I do not intend on going back, I am pretty sure that the manager, whose name I believe is Jean was Beyond Drunk and could barely articulate her words. How are the owners okay with such a lackluster Manager . The way she talks to staff, absolutely disgusting. Something seriously needs to change at that store with management and the way it is run ,because whatever is going on behind closed doors is going to the death of this store. And don't even get me started with the owner Tony, what a disappointing experience.

Quite the remarkable little liquor store! They carry a very interesting range of liquor bespoke to the Western Cape which makes it quite an interesting visit. Hopefully soon this will be the hub for Glitz dry Gin Shake to shimmer.

Best Bottle store in West Coast! Staff are honest and friendly! Lost my wallet with personal belongings and cash.. Stephan and Tony ensured all belongings were returned! Thanks guys for going beyond ur duties!

For me personally it is a well situated luttle shop... Has what i need when i need it... Range is not the best but it does have most that you wpuld need from a quick stop

Very Helpful - Needed some advice and Jean went extra mile to contact suppliers and get input from them about peated whiskeys. A huge thanks for the great service!

Fantastic staff. So helpful and friendly. Given the restraints of Covid-19 they're doing a great job to ensure their clients are happy and given the best service.

Please update your operating times. Just went past your shop after 6PM and you were closed, it specified you were open till 8PM. Thanks …

Great prices, service with a smile and the friendliest staff members. This is one of the best liquor stores in Cape Town …

Good service and good selection of any tipple you may require, including some interesting craft beers over and above the usual.

Rude staff and parking issues. Especially with a stupid wine barrel taking up the limited parking space for no reason at all

Always a vibe at Tony's. Staff are friendly and always willing to help. Generally they have stock of whatever your poison

Famous for stocking superb wines from Anura, D'Aria, Arendsig, Groote Post, Mullineux, Nitida, Waverley Hills and more

Tony is the best liquor store Owner as he takes pride in making his clients feel safe while purchasing responsibility!

You always get a warm greeting when you walk in, and ice cold beers on your way out. Support your locals!

Service with a smile, friendly staff and market related pricing, my go-to local liquor store!!

Friendly staff and always music playing in the shop, very nice vibe for a liquor shop CG …

A step from my backdoor great to be neighbors for 20yrs convenient and always great service

Best .... *hic* ..... giraffe.....errr.....darn liquor *hic* store..... around.....*hic*

My favourite liquor shop. Has all that you need, staff very friendly, good place

Store was closed when on Google it showed open. Made a special trip for nothing.

Friendly staff, great selection and pricing not too bad. Worth a visit

Best Bottle store in Cape Town. Hands down. Super friendly staff

The beer fridge is cold! Thanks Tony - thats the way to do it!

What can I say about my friend.... Great selection of wines

Good variety of craft beer and always amazing service!

A nice and friendly place to purchase your liquor from

Great boutique bottle door with very friendly staff.

Great place!!! Excellent service and friendly staf!!

Affordable prices, awesome service. Thanks Sheppard!

Quality product and selection and quality service

Awesome service and the friendliest staff ever!

Great, friendly people and well stocked …

Music in-store sounds like you're at a party

Great staff, wide variety and well priced.

Friendly, knowledgeable and very helpful

always on a vibe.. Big thumbs up :)

Best prices and friendly services

Great service and wide selection.

Nice selection of beers and wine

They got fire dragon ginger beer

Liquor prices too high for me.

Very nice lots of Craft Beer.

Always service with a smile

Lovely ppl and good prices

Convientl open times...

Always great service.

Great selection...

Dishonest people

Great service.

Friendly staff

Very expensive

Excellent....

Best service

Good variety

Very nice

Great

Good