If it were possible to give no stars I would. Wanted the chicken wrap which they did not have. I ordered the turkey club sandwich that contained pork of which I was not aware and I don't eat pork. I asked to get a plain cheese pizza instead. The sandwich was $7.25 and the personal pizza was $6. I waited 15 minutes for a pizza that was exteamly small ,half baked , tasteless and sloppy. And I practically had to be arguing back and forth with the cashier to get the difference from the price of the sandwich. The cashier Marco was very nonchalant and stated that the prices were pretty much the same. It was not about the amount but the principle of the matter. I also had the icee for $5.50 that tasted like bad watered down cool aide. My husband had the turkey club which he said was dry and bland. I have eaten at the chart house on the same premises and their customer service is top knotch obviously the quality did not trickle down to the base of the tower. Horrible service.
Service
Dine in
Meal type
Lunch
Price per person
$10–20

Out of a lot of stuff, and the cashier had to "go check" on every item I asked about... finally ordered hot dogs and it took 45 minutes for them to prepare them!!! There were no other customers waiting. We were looking for a QUICK bite and we could have been in and out of the steakhouse next door in less time! The lemonade was disgusting... tasted almost fishy. DO NOT eat here unless you just want a bag of chips! I expected more from a cafe at a significant tourist destination!

Tried to order salad, they didn’t have it Tried to order pizza, they didn’t have it Tried to order a hotdog, they didn’t have it Tried to order a wrap, they didn’t have it Tried to order a sandwich, and you guessed it..... they didn’t have it Had to get chips and drinks..... and the drinks weren’t even cold....... Eat before you come to Tower of America.......

Got the Turkey Club and chocolate chip cookie. After a long wait of over 30 minutes I got my sandwich. It was the driest and blandest sandwich I have ever had, tried to finish it but couldn’t. 10 minutes later finally got the cookie. Cookie wasn’t bad. Would not recommend this place to anyone though.
Food: 2
Service: 2
Atmosphere: 1

Incompetence taken to a whole new level. Sold food to the guy infront of us , came back 10min later telling him they dont actually have that.We ordered a single pastry, took them another 5min to get that..gave us the wrong item. Employees seem to have no idea whatsoever of what they have, where it is and what they should be doing.

I ordered water and Mango Dragon fruit Ice drink - the waiter forget to serve us after waiting for 20 minutes he did not even apologize and bluntly said he forgot - and the drink was served without fruit chunks
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Service: 1

Standing at the FRONT of the line with 2 kids. Once the THREE employees finally looked up, they have the nerve to try and take the order of the people BEHIND me... it's no wonder why they having nothing but 1 star reviews. Overpriced, horrible service.

Got charged "accidentally " so they charged me twice and got money stolen from me
Service
Take out
Price per person
$20–30
Food: 5
Service: 1
Atmosphere: 5

Ordered the tower hot dog and the bread was cold. After a while, we ask for our drinks (they were taking too long) and the cashier told us he forgot about them.

Ordered two ice cream. Paid with $1.00 tip. They served six people who were behind us. My group arrived. I asked for a refund. They would not refund the trip.

A few small tables inside, they have fountain sodas as well as bottles and Cafe drinks. We rehydrated and enjoyed their huge desserts.

Ice cream was "too frozen" to serve and rice crispy was stale.
Food: 1
Service: 1
Atmosphere: 1

LO PEOR DEL MUNDO... UN JOVEN QUE SI ESTA CANSADO, QUE NO TRABALE O ATIENDA AL PÚBLICO....10/03 /2020 9:32 PM

The worst coffee place that I ever been the barista didn't make what we order don't come at this place.

Everything was great, ordered 2 drinks and got them in less then a minute. 2 staff members on shift.

Bad smell as soon as I get in. No replenish of sugar. And condiments. Bad. Bad.

Paper tortillas on the quesadilla and $23 with two sprites. Just turrible.

30 minutes to wait for a soda. 1 person working.

Service was horrible.