Dealing with Travel Shine has been the poorest and most frustrating experience by far. I have been trying to liaise with them since the middle of 2020 about my tickets I bought with them in February of 2020 before the pandemic to travel in December 2020. They have been unresponsive for months, I have sent them multiple emails with no response. I have called them and also asked my mum to call and ask for Priyanthi who I have been mainly dealing with, and they have lied and said she is “busy” and will call back, and we never receive a call back. The way they are dealing with this situation is absolutely unprofessional. They should be making this situation easy for customers, but the money I have paid for these tickets are up in the air and they are not assisting me at all to get my money back or even assist me when I give them other options where I lose money but still an able to use my tickets. I have given them multiple options on how I can use my tickets and they have not replied or ignored my emails. They have been extremely unprofessional, incompetent and gruelling to deal with. I do not recommend anyone using them as a travel agent.

I wanted to take a moment to sing the praises for Travel Shine. Each encounter that I have had has been one of pure joy! If I have an issue, which is ALWAYS one that needs to handled immediately, the staff make sure that it is taken care of expeditiously and that any concerns I have are allayed. Whenever I call in to your wonderful service Travel Shine, I know that I am going be satisfied.” In my first time interacting with Professional Travel I was blown away in such a positive way by the service I received. I run customer service and experience for my company, and you are obviously doing a great job. Wonderful communication, empathy, efficiency, going over and above, outside the box thinking and spot on. Thank you! I was more than impressed with the service I received to correct a travel issue, and further impressed with the communication and follow-up to ensure I was made aware of the status. In a time of need, I felt I had a trusted partner working to help get me home, and I sincerely appreciated the effort. Thank you and Keep up the good work Travel Shine !!! Arun Kumarasamy

I was fully convinced by My first experience with TravelShine that I will make all my travel bookings through TravelShine. The main reason is that as soon as contacted during a very busy period, where travel agents were inundated with clients, they came up with prompt and comparative prices for my travel to Sri Lanka. A helpful tip was that if I travelled to leave on a Sunday, I could even lessen the cost by $100 They provided excellent service with minimum transit time breaking journey at Singapore for 3 hours. Whereas other travel agents quoted me $4,000 to travel to Sri Lanka at peak time during Christmas, I was given a quote much lesser. I have great pleasure in recommending TravelShine to all my friends and anyone who is looking forward to travel during this busy season or for that matter at any time of the year. Travel Shine is very very reliable and looks after the interests of the clients.

We had to hastily organise a trip to India recently. I remembered Tania De Andrews from Travel Shine from her past services and contacted her. Tania was fantastic once again. She was always very friendly, courteous and professional. As this was our first trip post Pandemic, we had so many questions about vaccines, CPR test, RAT test and so on. Tania readily contacted the Airline and got them to insert notes on our booking, confirming Airline requirements so that there is no confusion at the Airport. On our return, I had to contact Tania during her Christmas break to seek some clarifications on testing. Despite being on leave, she still contacted us on "Whatsapp" and got the required information. Nothing seemed impossible to Tania and she was always very pleasant to deal with and returned calls promptly. I have no hesitation in recommending the services of Tania De Andrews.

I have been dealing with Travel shine for about 7 years and they provided me with great service. I had to reschedule my air ticket which I bought in 2020 due to the pandemic travel restrictions. Airline wants me to complete my journey on or before 31st December 2022 as per their regulations. But, I asked Travel shine to extend my departure date to the last week of January 2023. Travel shine dealt with the airline and they could get the date as my request without a payment and were able to get the baggage allowance as per original booking. This job was done by the travel consultant "Priyanthi Abeysekara". Priyanthi always contacts me for the update of my request. Priyanthi did a great and fantastic job. Thank you Priyanthi and Pavithri for your great support and for your service. I recommend this travel agent for all your travel requirements.

when it comes to purchase air tickets i always go with Travel Shine mainly because i had hazzle free experiences with them every time. The friendly and professional manner of the staff makes it easier to make an informed decision. I normally dealing with Vajira there. she very patiently listened to my list of requirements and managed to find the best deal for me every time. Therefore i highly recommend Travel Shine for your air tickets. Keep up the good work team.. Thanks

Today I called them and booked air tikets. Before I called them I check the online minimum fares (were au $698 for Mel to Colombo Malaysia air) I called few agents but almost same. Finally I called them and sent details of online fares and I ask for their price. It was au$ 645. I am Okay with this fares. Highly recommend anyone to contact them for cheap and quality service. This is my fourth time and no any issues happend so far.

The place to make your travel arrangements!!! "I highly recommend Travel Shine for all your travel arrangement needs. Ms. Pavithri and her team exhibit exceptional professionalism and work ethics. From the moment you start working with them, you'll be impressed by their remarkable service and attention to detail. Once you experience Travel Shine, you'll never want to go anywhere else for your travel needs."

Tania is a star. The service she rendered was brilliant. I got 6 tickets booked to fly from Colombo to Melbourne. She was very helpful. I appreciate her patience in accommodating all my requests. I was asking her to look for about 10 different options in search of a cheaper solution, before making the final decision. I truly appreciate her service and support.

I bought 4 tickets from them in jan and gave me a really good service(i didnt realise its because of 4 tickets and more commission)and in nov i had to go to sri lanka by myself and It was zero customer service.(because its only one ticket and less commission )she said that she will call me back but never call.really disappointed.never again.

I needed to book 4 tickets for my family to India. Pavithri was very sweet and the process was very quick. Within a day everything was sorted out. Very impressed with the quick turnaround. Always quick to reply to my email or call. Listened and addressed all our requirements. Very satisfied!!! …

I can recommend Tania de Abrew, Travel agent for anyone who want to have a positive experience. Tania is efficient and knowledgeable. Very courteous too. She delivers on her promises in a timely manner. I had a very positive and pleasant experience dealing with her. Thank you Tania!!! Anne Jayawardene

Just booked another trip with Travel Shine. I’ve been using their services for all my trips for many years. They always give me the best price. I mostly deal with Chinthani but they are all great. Very efficient and reliable. No hesitation in recommending them for all your travel needs.

I called in August to try and book some flights to the US in August. The person took all my details and said she would email me a quote. Clearly didn’t want the business as i’m still waiting. If you guys didn’t want the business then you just had to let me know. Sorry can’t recommend

Excellent service. Exceptional customer service. I will 100% recommend Travel Shine for your airline tickets. They were able to give me the lowest price for one way for Melbourne at the peak time. I'm satisfied with the excellent service given. Thank you. Keep up your standards.

The service received was excellent from start to finish. The staff were very hospital and they made sure everything ran smoothly for us from the the time we arrived at the airport until we checked In. I am extremely satisfied with the service. Thank you Travel Shine.

I bought 4 tickets from Dubai to Melbourne, I got the rates from DANATA, Emirates and another travel agent but only Travel Shine was able to give me the cheapest rates. I think with rates and the customer service they are on the top. Keep up your good work.

I dealt with Travel Consultant Tania from Travel Shine and words cannot describe the efficiency and promptness of what she did for me. I recommend this company highly as I am sure that all others who work in this organisation are as efficient as her. Kevin

Honestly the service that they gave me is more than 5star. Very kind and excellent customer handling. Haven't seen any of them, but one of a staff members called Chinthani the one who served me. Beyond expectations Best of luck for their future endeavours

Tania and Vajira have been extremely helpful and patient and went out of their way to assist me with all of my requirements. I highly recommend them to anyone with all travel requests!!⭐⭐ …

Travel Shine provides a very good service. Specially Pavithri Weerasinghe was exceptional and I truly appreciate her prompt action in securing seats for us for our trip to Colombo. I highly recommend Travel Shine to everyone.

Thanks Travel Shine for your excellent service and it has been a great experience since I started dealing with you. Tania you are a gem! You always manage to find the best deal in the market. Best of luck Team Travel Shine!

I will never hesitate to recommend Travel Shine to my family and friends. Simply the best service. Great customer service skills and support by Tania and Chinathani. Keep up the good work

Would highly recommend! Their customer service is excellent! Really prompt friendly service. Easy communication and really made that extra effort to ensure everything was organize and sorted. Thank you

I've purchased 2 tickets from Dubai to Colombo and checked prices locally, these people gave me the best price! Love the service and the assist they provided! Will keep on coming back for more.

I have used their service numerous times and they have always provided great fares. Would highly recommend the company. Their director, Pavithri is always there to help at any time of the day!

Pavithri & Travel Shine are the best in town. The courteous service Pavithri provides is unmatched. She provides the best fare for the Colombo Melbourne sector too. Would highly recommend.

I Highly recommend Travel shine to anybody who plan to travel . Specially Taniya assisted tremendously until the tickets were issued seamlessly . Thank you very much until the next time .

Very poor customer service And as a travel agent they need more training. If anyone want to get air tickets contact my flight zone is the best travel agent in the Melbourne.

Contacted them recently... poor customer service and they need proper training before work. Early they provided good service but now cannot Recommend.

Have a great experience with travel care while booking. Manik Sharma give good response about my query. He did very good communicate with me.

Highly recommended. Reasonable price. Great customer service. Professional and friendly staff. I will business with them again.

They gave me a very good service. I was got my ticket very quickly and was very friendly and informative.highly recommend.

Really happy with their service . a good customer care, prompt and quick responses and very reliable travel agent. :)

Obtaining the services of Travel Shine for more than 02 yrs. Generally offering a satisfactory service. Good Luck!

Chinthani from the travel shine team is absolutely amazing. She was professional, patient and friendly. Thank you

I have experience with them few times and everytime they treat me very well. Good job with minimum ticket fares

Excellent service with very friendly staff and reasonable rates. Highly recommended. Thank you.

Hi Team, Thank you for your terrific customer service and cheap tickets. All the best for 2021!

Excellent service. Located a great fare and were very easy and pleasant to deal with.

Friendly team and excellent service. highly recommended for your travel requirements.

Travel Shine has the cheapest airfares all the time. Highly recommend. Cheers

fantastic service, very obliging , can recommend to anyone. Thank you Tania.

They have friendly staff & provide convenient travelling services.

Highly recommend their quality service,keep up the good work guys!

A very courteous staff! Great service. Keep up the good work :)

Really good service and very convenient keep up the good work.

Very Good service# Quick response# reasonable fares …

Excellent and prompt service with my travel arrangements

Good agents ... Very friendly staff...good service

Ms.Thanuja was really helpful. Highly recommended.

Reliable place for all your traveling ticket needs

One of the best travel agency. Highly recommended.

Very friendly and reliable service. Thank you :)

Fast and reliable place to book flights

Friendly service, send details on time

Reliable and good customer service.

Good service Thank you Vajira

Lal is doing great coaching

Good service! Recommended!

Best of the world

Good deals