I've had a great experience purchasing bike goodness from Trek Hollywood, but today I want to talk about the service shop. We all dream of our bike never needing any repairs, but a gorgeous ride needs love and that's all there is to it. I brought two bikes into Trek Hollywood for their winter tune up special and the results were awesome. Here's the magic ingredients: 1. Service focused on what you need: -When I brought my bike in I was ready to have anything and everything replaced and updated. Tony (a rockstar of a wrench) gave my rides a solid look over. He pointed out what needed repair, replacement, and then highlighted what was perfectly good for more miles. That's right! He could have upsold me so easily, but his goal was a solid repair and great service. Integrity powers activate. 2. Matching service to story: -As I was talking about my riding style Tony took the time to really listen. He realized that I was planning on logging some big miles this summer with high elevations. While the rotors on my bike were fine for general use, upgrading to a larger size rotor and adding a couple of extra teeth when replacing my used crank would increase my safety on decents and make steep hills a touch easier to tackle. That attention to making sure that my Trek Domane matched my adventures and needs was super awesome. Plus, I learned more about my bike! 3. People who love bikes: -Today I picked up the road bike and mountain bike that I had brought in for repairs and upgrades. The bikes rolled out all shiny. I know...it shouldn't matter that I bike has been cleaned and waxed, but they did and it was awesome! Oliver in shop walked me through all the repairs for each bike and then we fell into talking bikes. "Where are you going to ride your mountain? Oh, have you heard about Sandy Ridge? What about Rocky Point. Let me tell you about some of my favorite spots. You know...if you really get into riding your mountain more, consider a drop post. Makes huge difference." It was totally clear that the folks at Trek love bikes and really want people to have a safe and joyful time on two wheels. Trek is a giant in the bike industry, and their Hollywood Shop lives like a neighborhood bike shop should. You might expect a focus on profits and selling product. Nope. When you walk in the door people know your name. They have big smiles and are always happy to chat up bikes and help you out. (Trevor even complimented my new hat...come on. So kind.). It's a great shop with a great team. I consider Trek Hollywood part of my neighborhood community and they've earned my trust and my business.

We just purchased two Domane SLR 7 e-bikes. Our sales contact was Stefan; comments below reference him specifically. You have knowledgable people on levels far above and beyond any other bike shop I have experienced. They LISTEN. They ask questions. They seek clarification. They are not pretentious. They are personable. On a human level. They are thorough and their attention to detail is exceptional. Their demeanor and interaction are disarming which in today's world of bikes and cycling and their exponential advancements it makes a HUGE difference when spending alot of money on a bike. Yes, alot of superlatives used to describe your team there but they EARN it with each and every customer interaction. I drive an hour and a half to this shop because of all of the above. People like Stefan make it easy. He embodies why we have for many years been raving fans of your service and your bikes. For reference, we have purchased (8) bikes from this shop in the past three years, a spend totaling $75K including accessories. These bikes joined (6) other Trek bikes we have - all from shops located in the Portland area. Thanks for all you do and the amazing people who are the face of your brand! Best, Michael Morgan

Wow! Talk about customer service. We all know that Trek bikes rock. They are a super high-end bike maker with tons of research behind their design and build. If you buy a Trek, you’re going to be happy. However, if you choose to buy your Trek from the Hollywood store you are going to have a really great experience buying that bike! That’s like adding extra frosting to a delicious cupcake. The employees there bring it with customer service, friendliness, and flexibility . They are cool if you want to hang out and just talk bikes in a no pressure situation and will give you all the support you need when you’re ready to make a purchase. Stefan helped me pick out a gorgeous Domane+ and was so great about coaching me on what accessories made the most sense. Love my ride! I’ve also had to make returns and they are always so great and friendly. They really want you feeling good about your purchases. Even cooler, I just got a Trek goodie Holiday box with a personal and funny note from Stefan! Wow, I was blown away! That’s some amazing customer service! My next bike is going to be purchased at the Hollywood store for sure!

Six years ago I bought in my first Ebike from the bike gallery since then Trek Bicycles took over that location. I always taken my bike for repairs and was treated very well and professionally period and then this last April somehow The kickstand came off at the welding Site I took the bike into track to see what they can do about The situation also had to have a tire fix. They told me they could not fix the kickstand period Good It's not aware that the bike was still under warranty. So they put a claim in for me. And within a week, they called me and let me know that the company Was going to replace the bike free of charge? All I had to do was come in and tell them which one I wanted to replace it with. So yesterday on July 7th 2023. I was able to pick up my brand new bike. And it's beautiful. I would hardly recommend anybody that Would like to buy any kind of bike whether it is an e bike or wriggler bike you go to trek bicycle. And a special thanks to Tony and Oliver in the repair shop for helping me through the years. And many more more to come, thank you guys.

I bought my first real road bike yesterday. I bought it in Eugene and so it took me two hours to drive there and two hours to drive back. After getting it home, I was afraid that the bike might have been too big because of the stand over height. Instead of driving back to Eugene, I came into the Hollywood store for the first time. The kindness and welcoming approach by Theron, and the rest of the guys at the shop was nothing short of amazing. Theron helped me to confirm that the bike is the right size for me, but that we needed to make several adjustments so that it fit my body. I spent over two hours at the shop not only getting the bike dialed in, but getting my first pair of clipless road shoes. The tape on my handlebars was not installed properly when it was built and so they replaced it with all new tape without any charge. They also helped me to confirm the part that I needed for my new bike trainer. I just cannot say enough about how fantastic an experienced this was. This will be the only shop I am going to from now on. You have a customer for life!

I’ve had a trek road bike for about 13 years now. I am a seasonal rider (aka won’t ride in the rain) and love biking around to town breweries and shows in the summer as well as doing some longer rides. The bike has held up beautifully always getting me where I want to go comfortable. I absolutely love my trek bike. Having a Trek shop right on Sandy makes it SUPER convenient too! I have never needed any repairs done until this Saturday when the air valve thingy snapped. My sister was going to borrow my bike for a ride that evening. I was panicked she wouldn’t be able to do her ride. I rushed into the Trek store and was greeted by Oliver who took one look at the bike and said “no problem, we will have you all fixed up in 5 min!” Music to my ears. He even showed me how to change the tube out myself!! He was so friendly and efficient. Thank you Oliver and the entire trek team!

I had a wonderful experience the other day picking up my new Marlin 5 from Andrew and Nick at Trek Hollywood. Andrew was super helpful and I felt well taken care of as he took the time to walk me through my new model. I felt like I was buying a new car as they showed me around the shop and ensured that my new bike was ready to go after finalization. They provided excellent customer service, including drinks while we waited and including a free tube with my purchase of a bike tool kit. Amenities were friendly and clean, bathroom was available too. I'd highly recommend going with these guys, they even took the time to ask me if i wanted them to install my attachments before leaving the store. Nick also offered to help me get my new bike into the car. Very solid!

I went to this bike shop for a relatively simple fix, I have been getting a lot of flat tires on my commute and think I need new rim tape. I walked in and nobody helped me, I looked around waiting for someone to free up and trying to see if I could find rim tape myself, the staff were walking around but never acknowledged me (walking around with my tire and rim). So finally I decided to wait in line for the service shop because that seemed like the only way to talk to an employee. After about 20 minutes of waiting, I left. I am giving 2 stars instead of 1 because they have off-street parking and other people seemed like they were having a good experience. This seems like a good shop if you are looking to buy a new bike.

I went in for a warranty claim on 6/3/22 with no idea what to expect. I found an extremely helpful staff, willing to chase down my proof of purchase for me, despite my own inability to remember which branch I'd bought the bike from 7 years ago. In the end, Trek's warranty was extremely helpful in replacing my broken frame, and the staff made that warranty very easy to apply for. I am not a brand loyalist - I buy what works for me, when I need it. Trek won my business 7 years ago by offering a reasonably priced bike large enough to fit me (6' 7" and 240 lbs), but as long as the PDX Hollywood Trek store keeps their amazing staff - I'll keep going back.

I was somehow expecting somewhat mediocre shop service from the big establishment Trek dealer. On the contrary, their maintenance/ repair work on my older bike was awesome. I rolled in without an appointment and the tech immediately put my bike on the rack and gave me an initial assessment of work required. He took a practical approach to prioritizing work and listened to my opinion as well. The work was completed by the estimated completion date and the cost came in somewhat less than estimated. The techs sourced some hard to find parts and discussed work performed as well as the condition of my bike. Really positive experience.

Provided exceptional service that went above and beyond expectations, it created a lasting impression on me, when I got my Trek mountain bike serviced and upgraded. The technicians went beyond repairing any damages to the bike and instead offered exceptional service upgrading the bike beyond the initial expectation. They provided detailed information about the upgrades and highlighted the benefits of the enhancements. Their attention to detail and expertise created a feeling of trust, comfort, and satisfaction – the upgrade has improved the biking experience, and the overall quality of service received was remarkable.

I had a not so great service situation turn into an amazing one! I brought my bike in for a few repairs. It initially got lost in the line up and wasn’t ready when promised. Then the part there was repaired didn’t work properly. All it took was a mention and the service department was at my house to pick up the bike to remedy the situation. They even added an extra tune up for all my troubles and delivered it back to my home, same day. To say they went above and beyond is an understatement. I would recommend TREK 10/10 times. Overall great experience. Great customer service.

Fantastic service with a true sense of commitment to acting in the customer’s best interest. The entire purchase process, from first telephone call, to store visit, to test ride, and then purchase was just a pleasure. There were no hard sales pitches, no attempts to up sell, and no pressure to buy. Everyone took time to explain the features and idiosyncrasies of the bike and then let me make my own decision through a test ride. The follow up call to check in my overall satisfaction after having the bike a few days on my home roads was also very much appreciated.

Great experience with Trek of Portland/Hollywood! Online, I bought a new bike and Bluetooth sensor, but the sensor doesn't fit the bike. They gave me a call to explain, and suggested another sensor that would work for the same price, and without me asking they even installed it for me. Also really appreciated that they took precautions for covid. People are acting like it's over, but when I asked if we could do a curbside pickup - no problem at all. I forget his name, but the sales guy even put on a mask before he came outside. I'll definitely be back!

Trek team in Hollywood district is simply nothing short of amazing! My wife and I came in once to see what kind of bikes they had , and I ended up purchasing one that same day! Theron was so attentive and interested to get us a bike we were looking for and we felt very encouraged to stick with Trek especially after checking out a couple of other stores in between. Trek is what you need if you like to go first class. You won’t be disappointed with quality of products and quality of service as well.

It was a long drive from Sherwood, but well worth the effort to get the pair of matching Electra Cruiser 7 bikes we wanted in the Matte Bark color (bronze) just hours from the annual Star Trek ride we wanted to participate in. Your staff was very polite, friendly, and helpful. Your showroom is spacious and well lit, with a nice waiting area. These are not details that I have seen at any other bike shop before. Well done. They even were happy to capture a photo of us with our new bikes.

I am enjoying the opportunity to quarantine and work on my bike. Thanks to the Bike Gallery, I got all the parts I wanted, on sale, delivered right to my door. Better than amazon. Thanks Bike Gallery for your continued service to Portland and having all the tools necessary to accommodate change. :) the bike light is sold separately from the seat bracket. I also love the Bontrager Aelous saddle pictured with the bracket and light. Integration!

I bought a new gravel bike! Joshua was very helpful and patient, answering all my questions and making sure all the modifications I requested were incorporated into the build. This past summer Trek Hollywood packed my road bike for a Bikeflights shipment out of town, and received and reassembled the bike on return. All went smoothly as planned. I’ll be asking Trek Hollywood again next year to help with Bikeflights shipments for my new bike!

LOVE these folks. Just picked up my bike from a seasonal tune-up and it looks Amazing. They explained everything they fixed up and swapped out and then they even gave me a brand new helmet at no extra charge because my (admittedly ancient) old one was no longer effective and they wanted me to be safe. I've been here a few times for parts and other minor fixes before and the folks here are always lovely and great at what they do!

All the employees at Trek are amazing! Nick and Theron were both amazing. They made me feel like we were best friends. I had a bunch of questions and they answered them all and they were not trying to upsell me on anything. They gave me different options with different price points and I let me decide. I would highly recommend the store. These guys and gals will take care of you!

This is the fourth bike I’ve purchased from the store at this location. Always helpful, always professional, just great customer service along with being very knowledgeable about all the bikes. Trek Bikes was also very good at honoring their lifetime warranty on my carbon fiber frame when a crack was discovered. I had the frame replaced within 3 weeks.

Recently purchased a Domane+. Took test riding a # of bikes, and when I first went in I wasn't sure what style of bike I even wanted. The different sales people I worked with were not pushy or "salesy" and I felt supported to make a decision in a good way. The follow-up calls and support have also been greatly appreciated. Highly recommend!

I have always been able to depend on their bike technicians to give me a thorough set of options to get my bike back in working order. They stay within the bid price for the work, and meet the deadline for getting it back to me. I have used this shop for the last 10 years, and have always been happy and grateful for their good work!

The team at Trek were very helpful and knowledgeable throughout the purchase process. They helped me with my research and decision making process and were very friendly and enjoyable to work with. The service department were also helpful and knowledgeable when my new bike arrived. I would definitely recommend the team at Trek!

Previously had posted a review about a year ago that they lacked basic supplies like degreaser to be a functional neighborhood shop. This has been remedied. They have good stock of all basic repair stuff as well as bikes, tires, etc. Staff was very helpful and has a quick turnaround on some basic maintenance I needed done.

I made a purchase online and had to call a few different times for information, my fault not theirs. They were extremely helpful and always available to help. The bike I ordered was not assembled. They had it ready for me quickly. If your in the market for a High end bike, I highly recommend Trek bikes Portland Hollywood.

Great selection and the sales person (Stephan) did a wonderful job of listening to what I was looking for and providing a bike that met those needs. I feel as though I got a great quality bike at a fair price and the after the sale service options make me feel comfortable as I venture back into a biking lifestyle.

Anyone can walk in to a store and buy what they have for sale. Although, when you want something custom, starting with a product they don't even sell, thats what separates the brains from the cashiers. I had them add a 9 spd to my single spd, a Klunker, and now it's a bike you just can't find nor buy. Thanks Guys!

Note: the shop within the Trek store services ANY bikes, not just Treks! We brought a funky Bike Friday folding tandem with a SRAM dual drive in for service, and Tony knew exactly what to do to fix it up. We loved his friendly demeanor. He truly listened to what we needed, and delivered super quickly!

The personal advice I received went above and beyond. I had an idea about the bike I wanted, but the staff guided me, speed me options and explaining pros and cons of each bike. I got my bike personalized and finished promptly with great quality. Thanks to all staff in the Portland Hollywood store.

Every employee was very attentive and friendly, even checked out and tightened a point of concern on my bike! Answered all my questions, filled up my water bottle, plenty of good stuff on clearance as well! I have enjoyed every encounter I have had with Trek stores in my area and love my FX 2!

I’m in awe and amazed at the customer service this place offers. Hands down best place to buy any type of bike you need and get your bike serviced as well. They’re very flexible to work with and accommodate to your needs. Can’t wait to buy another bike from them! PS they love beer!!

Just walked into the Sandy store right before 3pm, 2 male employees were in view… nothing was said, not hello….can we help you….not even your kind is not desired here! It certainly felt that way. So we’ll shop elsewhere- No Thanks Trek….work on your Customer Service Training. FSL

Giovanni was so helpful and informative and helped me through every step of buying my dream bike! He gave me great tips about what I might need to outfit my bike without ever being pushy or aggressive, just friendly and knowledgeable and helpful. The service was really fast too!

Fantastic. They do great work and do it very quickly. Very friendly staff. I did a cleaning, tune up, replacement of some cables/housing, and had my bars re-wrapped - all in the same day. My bike looked and operated super well when I picked it up. Highly recommend these guys.

Stefan and Oliver (and the rest of the crew) went absolutely above and beyond to take care of me. My FX2 happened to be defective and they allowed me to borrow a loaner bike and order me a Domane AL3 for $200 off! Amazing people and service. Will be coming back in the future

One year ago I took my bike in because my handlebar shifter seemed to need replacing. They were able to fix it in 5 minutes without charge. Today I took it in for the same problem. They suggested replacing it for $9. The labor would be $41. I think that's a bit ridiculous.

Staff is very friendly and knowledgeable. I took my bike in for a tune-up after years of neglect and it looks and rides like new. They checked with me before doing anything I didn't originally order and gave me a discount on tires when it was determined I needed new ones.

These people and this place always exceeds my expectations. Friendly, honest, helpful. I just picked up my bike from a complimentary service that was done with the purchase (purchased 4/2022) and WOAH! It’s riding so good. I’m happy I went with Trek Hollywood.

Trek just took over our favorite bike shop. They retained the staff who is beyond friendly and helpful. The selection is seems a bit limited as the transition but we were able to find a bike that fit both of our daughters and they were over

Tony is the best! They helped me sort my oddball drivetrain setup so that I could keep my power meter, and most recently did a freehub overhaul. The wheel is spinning smoothly and I’m back on my bike, couldn’t be happier with the service.

Bought my bike there two years ago and had a good experience. Knowledgeable staff and a good selection with fair prices for the bikes they provide. The best part has been service since then. I had an issue soon after purchasing and they

Contacted Trek Hollywood after my initial bike reservation was unable to be filled and I was up in Portland for the Hagg Lake Triathlon. They had one bike 2 cm too big but set me up nicely and were very friendly. Would totally recommend.

Knowledgeable and helpful staff. Great line of products. Quick service. I have been consistently impressed with the level of service I have received. I am a regular bike commuter and I believe they understand that repairing and

Great people, great service! They had to pull off a miracle, removing a cross-threaded bolt from a carbon frame without destroying it. No sweat! I have my beloved FX 4 Sport Carbon back and now it's all ride baby ride!

The service was extraordinary good, felt welcome from the second I stepped into the shop, and the shop was really nice as well. They helped me with my request even on a short notice. Best bike shop I’ve ever visited.

I haven't been to a bike gallery location where the people and service weren't great. Purchased my mountain bike here and they were very helpful with answering my questions and servicing the bike before the sale

Bikes are far more sophisticated now than they were many years ago and we honestly needed assistance. we got that and more and our grandson will be delighted Christmas morning. Just a wonderful experience.

Amazing bike shop. Squeezed me in last minute for a quick fix on a non-trek bike and charged a very reasonable price. Lots of employees on hand, and they seem to be staying quite busy. Will use them again.

Oliver was extremely helpful, kind and patient! My bike needed a lot of love. Turn around time was great and my bike is riding like a dream. Superior service at this location and no snobbery!

Phenomenal service and fantastic bikes- I’ve ridden for many years and this is without a doubt, the best full service store with the most amazing staff and bikes you will find anywhere!!!

great service and knowledgeable staff. got my vintage schwinn in great shape and answered all my questions, even gave me some cut up inner tubes to tie down the trunk and my bike better!

Super helpful and friendly staff! Went above and beyond on helping me get my bike set up and needed accessories! Very good selection of affordable bikes for newbies like myself

Staff is extremely friendly, knowledgeable, and professional. Service department is top notch. Store is well organized /clean, and exhibits a relaxed shopping atmosphere.

The people who work here are super approachable and know what they’re talking about. The District 4 is the best belt drive commuter bike I’ve tested. Highly recommend.

Staff is very helpful, and made good recommendations. Didn't seem like they were trying to upsell me on things I didn't need. Clearance area has some great deals.

These folks are so helpful.Oliver In particular went out of his way to help out when a simple fix went array. Whatever he gets paid it should be more. He rules.

I LOVE everything I purchased!! I got a new bike helmet & cycling shoes for a GREAT price!! The delivery was quicker than Amazon and wrapped with love!!

Very helpful staff answered my questions and was very friendly. Helped me set my mountain bike tubeless with no problems! Good service and good prices.

I was so impressed with the quality of service, the honest assessment of my old Trek bike, and the friendliness of the staff. Definitely will be back!

The staff was extremely helpful, friendly and responsive. The built up a bike for me from a box, in 24 hours, so I could take it for a test ride.

I bought a Versa 4+. Theron was a great salesman!!! I love this e-bike and well worth the cost. Highly recommend this dealer!!!

These guys are super cool, treated me with great respect, professional and was really helpful in deciding which product to buy.

Excellent products and great customer service. Well informed staff that can advise you soundly on your best bike options.

The salesperson who helped me was friendly, knowledgeable, and was not pressuring me to buy. Overall a great experience.

Ya'll are great! Super friendly. Did a price match for me on a sweet bike. Built quickly. No complaints. I'll be back!

Nick is quick to acknowledge customers upon entry and knows his product and follows through with great service...

Great service and advice. I know I will be well taken care of here!

They fixed my tire very quickly while maintaining a nice attitude.

Great staff, prices, build quality. What a bike shop should be!