I live less than an mile away from the post office and there are many days that mails are not being delivered to my home. As recent as Nov 29, 2023 I put a mail in a USPS post box at the corner from my home that was addressed to a family member with my home address as they needed a postmarked envelope for the DMV....it's now 6 days and I am yet to receive the mail. There are many occasions when my mail and packages are being delivered to other addresses in the neighborhood and I also receive packages/mail belonging to other people. I have lodged complaints at the post office and nothing is being done. 1 month ago I was waiting on a package that I needed urgently, I was standing in my front yard when I got notification that the package was delivered but nothing was delivered to my home - apparently the mailman delivered my package to someone else and when I called the Post office customer service I was told that all they can do with put in a report and someone from the local post office will contact me within 3-5 business days - it's over a month and I am still waiting on the call. Last week a package that was supposed to be delivered as a "next-day" mail since the sender paid for next day delivery never came until 2 days after. ALL I CAN SAY USPS SERVICES IT TERRIBLE

I have lived in this neighborhood going on 3 years now and I am typically not a fussy person and don't really stress little things but on more occasions than I can count I have had mail delivered to me that was not my own, I had to end up walking the package to the address and explaining to the recipient why I have their package. My wife has also lost numerous things in the mail that they have stated was delivered, I'm sure the manager knows her name by heart. Now currently, I ordered a package they stated was delivered to find out that it wasn't, the funny thing is, I had another package delivered the same day by them and received that one. I went into the post office and asked to speak to a supervisor who goes in the back to check on my DELIVERED package. She comes back and states that the carrier dropped my package off at the same house address on the wrong street and she was going to send the carrier to pick it up and they will call me when they are in route to deliver it, it is the following day and still yet no call, no package! The package was dropped off since Saturday at the other address, it is now Monday so good luck with the that! The incompetence with this place is unreal! Can you change from your local post office to another branch like the gym?

It's insane how this place can never deliver my packages properly. I recently ordered something on Amazon and got a notification saying it was out for delivery Monday morning. So I stayed home the entire day and then at 7:00pm, Amazon notified me that the package was attempted to be delivered but no one was home. But I was home! And on top of that, they don't even deliver past 5pm, so how could they have attempted to deliver at 7pm??! So I was like "Okay, maybe someone didn't finish their route so they scanned the item as Attempted and they'll deliver it tomorrow." But I was wrong. It's been THREE DAYS and I still didn't get my package! And now they're saying I have to go pick it up! And they never even tried to deliver it! And I'm not going to go all the way there to pick up the package because the item I ordered was a cheap item. Now I'll have to try to get Amazon to give me back my money.

Worst post office ever!!!! I made an appointment for my toddler passport for 12pm,as I got there I joined the line when I got up to the (middle age Asian lady)clerk she sent me to wait in another line saying she doesn’t do passport, at 12:30 I was still waiting for someone to help me, I finally saw the manager and asked him “where’s the person doing the passport and if they are not here”, he said to me yes and sent me over to the same clerk that told me she doesn’t do passport, when I got to her again she was so rude and not helpful at all, she was rushing me telling me she has to go to hurry up, what kind of customer service is that? This place is worst than the dmv employees. She doesn’t deserve to work there, miserable rude and mean lady, there’s no reason to behave that way, if she hated her job or her life that’s on her don’t take it out on others.

Ive lived here all my life nd for some reason (seems personal) the mail lady holds a gruge against certain homes nd decides to keep mail/packages just because shes scared of a dog(the dog is behind the gate n mail box outside of the gate ) being that ..i have to pickup my mail at the post office ....im not a happy customer soon ill figure who to inform whos ever higher than them i willl trust me ive already called 311 8/20/16 still dealing with trying to receive my mail without an issue my dog dosnt bother the gate is closed ,the lady seems to be holing mail personally. Ive treyd to retrieve it from the office but they say theres no mail there ive sent complaints by mail nd have done so over the phone hopefully it makes things better .

This is the most disgusting post office ever it’s dirty and sloppy inside they barely deliver anything on time when u make a reschedule date two times ( via email and telephone ) and they never show up every time u call customer care they have u wait a whole HOUR literally until someone comes to the phone i have literally been up to this place where the clerk told me my packages were not there they returned back to sender when in all reality she just didn’t wanna look and now they updated the system the day i booked a reschedule date telling me they sent one of my orders back i have never been so horrified like this in my life and everyone held accountable for this will be reported or losing a job mark my words

Horrible. Everyday single day I am guaranteed to find someone else's mail in my mailbox. Most of the time it's for people who leave nowhere near me. I was supposed to receive confidential mail a few weeks ago (which I usually receive in 3 days), but I still haven't received it. This post office is quite careless. The new people they have hired to deliver mail need to be retrained or take some reading classes. They're always on their phone, so of course they're messing up at their job. Getting other people's mail has been going on for about a year. So it appears they have hired a dishonest person somewhere at that post office.

My package was totally destroyed upon delivery to a customer. I filed a claim online. I was advised by a rep to contact this local department re my claim. I called and spoke to one of the NASTIEST person ever who hung up the phone on me. In addition to this review, I will be filing a complaint against her. She had no phone etiquette and was yelling on the phone. When I advised her that I simply do not like her tone and she needs to bring it down, she hung up.I will be contacting the Office of Inspector General's office to file a complaint on her. Her behavior is intolerable!!

The mail person kept throwing my mails over my fence. I am fed up and tired of this behavior. This person needs to be locked up. They don't answer the phone at this post office so that I can make a complaint. It is a federal offence to tamper with a person's mail; throwing a person's mail anywhere is tampering. How can the post office employ such deplorable persons? May be I need to get the law involved. It rained all week and all I could get is wet mails which I could not read. I need something to be done with the mail person who serviced 123 avenue off Rockaway Boulevard.

This is by far the WORST place EVER! The "Manager" and workers are RUDE and are not willing to help at all. The phone NEVER gets answered.. I even stood in the office and called and heard the phone ringing and no one picked it up bc I was trying to make an appointment for me newborns passport. She turned me away bc I did not have an appointment.. how can I make one if you don't pick up your DAM phone?!?!?! So many people would cherish a job in the post office.. these people are a disgrace!!! too bad I cannot give them zero stars!

Horrible. I spoke to a woman about 2 months ago about a dress I ordered, as per her and the mail man who "delivered" my dress the dress came to the house. They tried to make me seem stupid as if people who live in my house can't check the mail. Turns out the dress was delivered a week later to my house. And how is it that half the time you call that place its always busy. This is 2014, everyone has call waiting. I would never ever again ship something that I know is coming through the post office.

I live in this area for over ten years, and this is the worst post office for customer service. The only two that treat customers with respect and patience are the one Black lady, and the Indian (?) man that works there. All others need training in customer relations; in particular Judy, the Asian woman. She is very rude and disrespectful. On two occasions I have walked out and driven all the way to the Saint Albans' branch because of her. Something needs to be done about this.

Put it this way.... If you have the option to have your packages sent to a different location, by all means do it. This... place is ridiculous, not only they are understaffed but the lines are approximately 1 hour and 15 mins. The staff is rude and unwilling to help you. The will give you the. "I only work here" excuse. Incompetent people. Please do yourself a favor and stay away from this place. You have been warned. ) I wish they will let me post this with NO stars.

Go only during down time. They seem to be able to handle very light crowds without being rude. My mail carrier had a few complaints filed against him by myself. As he would leave my mail on the stoop instead of putting important or non important mail in my box. Due to fear of my dog barking through the door or window. Reported to supervisor and finally corrected. Sad. 10-15 years ago they were the best service ever. Now, -1 Star in my book. Smh.

Worst Postal facility ever, they need to close down. They dont deliver packages, but do say it was delivered at front door. Supervisor is rude and dont like his job. Something has to give and needs to be done!!!!. i see all these complaints, which mean they still dont care about us. Otherwise there would be a big difference on how our mail is handle , and how the staff interact when you walk through the doors. We need to let our voices be heard!

This is one of the worst post offices. My mail and packages are constantly getting delivered to the wrong address. Whenever I'm expecting a package, it says it's been "delivered" when in fact it has not been or they'll deliver the next day. My most recent package says "ready for pick up" when there was never an attempt the first time of delivery. Just horrible!!! You need a better staff. This amount of unprofessionalism is unacceptable!!!

This South Ozone Park Post Office Is DISGUSTING! They Loose Your Mail/Packages. No One Is Held Accountable. The Acting Supervisor Lisette Is Extremely Unprofessional. I Have Had Two Packages Lost, My Mail Thrown On The Floor In My Hallway Instead Of In The Mailboxes. And No One Has Done A Thing!!!! I've Filed 2 Complaints Without Resolution. If This Place Is A Reflection Of The Postmaster General , He Should Slit His Wrists.

Had a package from Macy's said delivered since last Wednesday and I never recieved it, replayed the cameras and it shows no package was ever delivered they probably took it to the wrong address and in this neighborhood no one would have to courtesy to deliver your package to the right address or return it to the post office. Same thing happened with my package from Fashion Nova. And of course they're always unreachable.

I would have given them -1 if I could worst service ever I don’t know who is the manager but I know they are not doing their job they just show bad attitude, are arrogant. Worst people in the world. They don’t belong in the country. I went there for my child’s passport I was there before time my appointment was 2:45 I reached there 2:30 the passport lady left before our appointment and rest of the people denied service

Worst service ever! Tell me how a post office can loose someone’s package and then when you try to find out what happen no one answers the phone or respond to emails or queries! The postal service need to change the staff at this facility, they don’t care about people mails or packages! Even the mail man delivers other people’s mail to our house! This South Ozone Park post office needs zero stars!!!

This is by far the worst post office I've ever been to. I brought my mother here on a Saturday to mail one small package via priority mail. The wait was more than an hour and there were 4 window clerks: 1 just for passports, 1 just for stamps, and the other 2 doing whatever. This kind of service is just unacceptable, it would be better to drive a few miles to another post office then come here.

The staff were very unhelpful and extremely rude. Felt like I was disturbing the conversation behind the counter instead of being helped with picking up my package. I still have to go back and pick it up due to the fact the teller was too lazy to go to the back and get it for me. Not to mention the smart-ass remarks from the employee. It was just disgusting to see how they treat customers.

There has been an improvement in service and when the mail is being delivered. Service at the post office can be slow but to be fair, some customers come in very unprepared or clueless when it come to sending out a package which in turn slows things down. The staff do try to help out if you have an issue. Some. Customers need to do a better job with their packages when sending stuff out

Extremely worst USPS! I can’t wait to visit them. & I’m currently filling a complaint. 1. Someone is always leaving someone mail in my mail box, with the wrong address. 2. My package have said delivered but was never delivered! I sat downstairs and watched my camera all day waiting for not 1 but 2 packages! Either the delivery person stole it! or delivered it to the wrong address.

Service is generally quite good. Their outgoing mail is one of the fastest I've seen. According to those in my circle. They receive letters and cards sometimes the very next day! The postal employees are friendly and extremely helpful to customers. I love coming here to mail materials to others. I know the mail will reach its destination and won't get lost!

Chinese lady(judy) was extremely rude when i came in to cash my postal money order. Claim she or no other cashier could cash a $850 money order. I lived in the area for 3 years an have yet to be able to cash a money order at this place. You can tell that most of the employees dot communicate here and it falls back on the consumer. Horrible!

Terrible service. I have been calling for days, no one answers the phone. They sent a package to the wrong address and now I can't get anyone to track it for me. Only in our neighborhood would this happen so sad. I am out of town and can't get anyone to answer the phone. Shame on you. If I could put Zero stars I would.

I sent post to share a 12500 mile road trip, and I've come to learn that only 4 of the 13 items I sent made it to the 11420 zip code address. Absolutely heartbreaking. Where did the other 9 items go?!?! Stunned at the shear negligence and incompetence of this post office. Someone here is committing federal crimes.

I left a package there by mistake while i was purchasing some stamps. I went all the way to howard beach and realize i left the package. I drove back to the post office and they had my gift (package) The postal worker was so helpful. They knew i will return to pick up my package.....thank you ladies...

Horrible..Needs more Staff. There's only 2 clerks behind the desk. And they have horrible manners! This office never answers the phone. They have lazy employees that don’t do their jobs properly when it comes to delivering packages. Packages are never delivered on time. I don’t often receive mails.

Have a new mail person Rose have the pleasure of speaking to her regarding missing mail and finding other people mail in my mail box. She is completely rude and had the nerve to tell me she don't know how I got those that she did not put them in my box so I guess I magically got there, so rude!!!!

There usps.. please hire more clerks ,and have the current clerks ,retire or go back for training or maybe do a pay increase.. its that's simple.. If customers don't have mails or packages, there wouldn't be a need for this office to open correct..so please do what's best

I ordered items from eBay (moisturizer) and. A foundation from IL MAKIAGE, small items, however I can never receive any small items or packages from this post office and Items are listed as delivered. Every thing just disappear in thin air services and employees sucks.

Went the other day they were very helpful. Wish My Postal Person would not put my check in other People mail like my Neighbor's. And please stop putting pplz mail who dont live in my home for the last 11yrs‍♀️. Otherwise It clean an open till 500. …

Worst staffs. I made an appointment at 11:15 Am and the staff told me to comeback around 12: PM. The passport officer woman was right there. She saw me standing on line for 30 minutes and later she just went home. Worst experience. No transparency whatsoever

I wish I could them 0 stars. They delivered my package to the wrong address. I tried to contact the office multiple times in which a lady would answer then immediately put me on hold, then the line would continue to ring for a very long time then disconnect.

Been calling for 3 days and NO ONE ANSWERS THE F**KING PHONE!!! I have a package that's been sitting there since Wednesday, February 14th. Why has no one mailed it to my house as of yet?? This don't make no sense! Why do I have to give a star?? SMFH

I sent my son there to mail a prepaid package the lady told him they were closed he explained that he just had to ship the package and it had a prepaid postage , in return she goes we’re short staffed and we’re closed. But she was there

Worst of services...the pass port section staff ( Asian wowan ) don't know to speak to ppl, like common! Keep ur problems at home, ur job requires to deal wit all kinds of ppl on a daily basics, so ur required to b polite, if sh can't b

I would like to commend the staff at this location for doing such an excellent job. Always very helpful to the patrons and would go the extra mile to assist. Today I think I was the last customer that was served at this location...got

I would leave no stars if I really could. They told me they couldn’t find my package and they don’t know where it is...like seriously? The lines are really long and you can hear the staff laughing in the back while people are waiting

I had a package delivered to my stylist whom was home all day waiting for the delivery. We had the correct address and it was marked not delivered return to sender. Next day still cant find package or reason why it was NOT delivered.

I needed assistance with tracking-related information on a package and Tara Pryce assisted me. She was kind, informative, efficient, and extremely patient each time I approached her for more information and clarification. Thank you.

Since before the Christmas holiday this post office is not delivered mails properly. I will receive mails only one day for the week. Where is this carrier putting my mails. Somebody is not doing their job right.

VERY POOR SERVICE,CANNOT GET PACAGE ON TIME,FALSE INFORMATION WAS PUT ON LINE ON PACKAGE DELIVERY I MET MAIL GIRL IN PERSON ATMY BUSINESS SHE SAID SHE HAS NOTHING FOR ME.LATER

Not a bad post office, sometimes the service can be kind of slow ,and I find that your mail isn't being processed fast enough over there. Or some times goes missing.

I went there to apply my passport. The lady on the passport counter was so rude and unprofessional. She thinks she working there for free. She is so unprofessional

Maybe the fastest Post office I've been to. Long was ling but it was quick in and out.. keep it up workers was at all window.

Workers are incompetent and rude. May god help you if you have an important package from them because they won't.

Great help and service from Stella and crew