I really wish I could give this post office a zero rating. This post office is the worst I have ever seen in my life. I hate when I have to receive packages through USPS. The mail carriers never deliver your mail because they are too lazy to actually come upstairs and knock on your door. They would rather leave a "sorry we missed you" slip in your mailbox. This has happened to me and my neighbors several times. When you are forced to pick up your package because of this laziness, You then have to wait on line for nearly an hour to pick up your package that might not be available until the next day so you basically wasted your time waiting on line because the item you are there to pick up is not even there. The staff and managers are extremely rude, dismissive, condescending and unprofessional. There is no point in complaining to USPS management because nothing is done, your complaints are ignored. They will yell at you, or even walk away from you if they don't want to hear what you have to say. They are ben rude to elderly customers that come into the post office. Theres an african american female manager that has a nasty attitude and just stands there while everyone complains and does nothing. Theres a Caucasian male with balding hair and glasses that is rude to the customers and is very condescending. Its a surprise these incompetent staff members still have a job. This location really makes me hate USPS. I would rather deal with UPS or FEDEX but sometimes I don't get a choice when ordering packages. This place gets a negative 100 in my personal rating. Their work ethic and customer service is deplorable and disgusting. They need to shut this place down. Once again today I am stuck waiting tip tomorrow to pick up a package that could have been delivered today while I was home all day!. All because the postal workers are too lazy to take the elevator upstairs to my apartment. There is only one nice postal worker. She is a cheerful short Latina woman (in her 40s to 50s in age) with glasses that actually takes the time to help you if she can. Im sure everyone knows her because she is very loud and sings (no complaints in regards to her).

Let me introduce you to the worst post office in the Bronx. I have been going to this one for years and it has never changed. It's terrible. What has changed though is this rule that if your id does not match the address on the packing slip, you can't get your package, unless you have a piece of mail with you that has your name and address on it. I had the amazon order and invoice with tracking number, my name, my address all on my phone that I was displaying on the window. This is the first time I have heard of this rule. Sooo....if you have something shipped to an address other than your own and it ends up in the post office, you're screwed. They refuse to even look for your package. I couldn't believe it. I went all the way back home and prayed that I had a letter or something in my house with name and address on it. I was searching like a crazy person so I can make it back to the post office before it closed. I don't receive mail. I do everything electronically and don't have a printer. Why are people supposed to go through all of this just to get their package? I demanded to speak with the supervisor I was furious on my second try. Asthma, sweating and it was raining outside. The supervisor was the postmaster she explained to me that by law it's required for you to have the item shipped to your address. I yelled that that's ridiculous that in the upcoming shopping season what if people ship things to addresses other than their own? She saw i had my envelope with me that I brought from my house and took a look at envelope, id and packing slip and proceeded to get my package to get me out of there. I refuse to ever go through this again. What am I suppose to do now carry my one envelope with me everywhere I go for the rest of the my life to get my packages? I don't get mail!!!!! I got lucky with this one envelope. This was a huge eye opener for me and I will take my experience to the top because they did this to multiple people and it's not right at all.

If there was an option for 1/4 star that is what I would give as a rate. This by far has to be the WORST P.O in the entire NYC. The personnel is rude and very discourteous. Perhaps not all but a large % of them have the “ I don’t care” attitude and as a Federal employee this is Unacceptable. The lines are always outrageously long. The postal clerks always have an attitude. There are times these workers stand around while the customers are on line and simply ignore the fact that work needs to be done. The mail carriers do not ring bells but rather either leave a note or leave the pkg by the door. There have been many times that I have designated a person to p/u my package and never had a problem, however just today it appears there is a new policy which is requiring the designated person to provide an ID of the owner of the package. Well thats a first!!!!!! If this is something “NEW” then UPDATE the slips so it can reflect the information as people are not mind readers and no one carries ID of other people. The inconsistencies of the policies w/in the postal service varies by worker. This is not a way to conduct business nor is it an acceptable way for a Federal employee to behave. This is something that really requires measuring as these employees clearly have no respect for their customers. The government needs to make these employees understand this is a service that requires people to behave in a professional manner and while at times customers can be rude, the proper response is not to be rude in return but rather to be courteous. If the new rate machine in the entrance of this post office in Parkchester in the Bx is what will be used to measure quality then hopefully it will serve as a regulator for employees to learn how to handle business in a professional manner.

Received a notification on my door that an attempt had been made to deliver a parcel that I'd been waiting for all day. Ok, so I go to the USPS website to reschedule the delivery; made 6 attempts by filling out the form to reschedule for Monday. Each time a message came up saying my delivery had not been rescheduled. On the seventh attempt a message came up saying my location was not available for redelivery, ONLY PICKUP!!! So now I can no longer get this post office to redeliver a package after one attempt! I have already reported this post office for failing to deliver my packages this past Christmas, even after numerous calls to them with them promising to redeliver, and hanging up on me. But now my only recourse is to pay for transportation to go and pick it up. And I thought I had done well by having a coupon for free delivery. This is truly a post office from hell! July 26, 2018-This is a follow up: After that debacle with trying to reschedule a redelivery a few months ago, I spoke with my mail carrier about how stressed out I was about not being able to expect redelivery. She was as surprised as I was about receiving that response. She said that she had indeed made an attempt at my door but received no answer when she knocked. I believe her. She is a 27 year veteran with the post office and she's been very reliable all the years I've known her. After conversing briefly, we made a plan so this would never happen again, and it's worked out beautifully. She explained why she wasn't able to put the package in my mailbox and suggested a solution which would also work for future deliveries. So, "All's well that ends well", and I'm so grateful for my carrier's kindness, understanding, and willingness to provide great service. Five stars now ⭐⭐⭐⭐⭐!

I have had 3 incidences with this post office. First they lost a package but denied that so I opened up a claim. It was finally found over a week later. Second they say a different delivery was attempted and said they left a slip in my mailbox. There was no slip in my mailbox. 2 days later the slip showed up in my mailbox. I stopped having packages delivered through usps for this reason. So my roommate was expecting a package over this past weekend. It said it was delivered in our mailbox at 6:34 AM on Monday Feb 17th, President's Day. Mind you I have never seen a mailman in our building before 3 PM every other day and his package was not any type of special express shipping that would warrant special delivery. Since when do they deliver regular mail on a federal holiday and at 6:34 AM before they are even open? The supervisor was rude to him on the phone and basically said because her system says delivered, it must have been delivered. Well I and many neighbors can attest to the fact that this is not the case. The lines are long here too but I could deal with that if we didn't have an apparently dishonest and/or incompetent mail carrier and were consistently being lied to. I ask that if you have had similar experience(s) do not brush it off. File a complaint with the Parkchester branch and with the 800 number for USPS to get a formal investigation going into this branch because this is not right.

I never thought anything could make the DMV look good. I was wrong! These employees personify every widely held stereotype about people of color...AND I AM A PERSON OF COLOR! I generally fight against stereotypes but these “workers” (for lack of a better word) had all the qualities that you expect a particular type of person working at a post office in the outer boroughs to have. Rude, dismissive, disrespectful & absolute dullards! Let’s put aside that she kept throwing a package I had already explained was fragile, but I was attempting to send this package to the province of Seoul in the Republic of Korea & the woman actually said” I can’t find Korea, where is that, in China? ‍♂️ I was done after that! I asked for my package back & decided to pay the ridiculously over priced $100 next door to have DHL deliver it. Simultaneously in the window next to me this hideous & morbidly obese woman was being extremely disrespectful to a woman from Bangladesh who clearly didn’t know that this mutant was being rude to her because of a language barrier. I would rather circle for hours looking for parking in Manhattan than deal with the profound intellectual disabilities of these idiots! Unless you’re the kind of person who derives pleasure from inflicting pain & humiliation on yourself stay far far far far away from this oppressive or unbearable place! May God have mercy on their souls ‍♂️

If I could give this post office zero I definitely would. It's two weeks before Christmas and you spend two hours in a line just to pick up a package that the post office said they attempted to deliver but didn't and they did not even leave a pink slip. You go to pick up your package and you wait in line forever. There's only one person behind the counter collecting slips and that person refuses to take more than one slip at a time . So they collect one slip go back, spent 10 minutes looking for that one package come back do the same thing with another . And when you ask why is there more people helping behind the counter they tell you, they are shortstaffed. It's the holiday season they can employ seasonal workers instead of having people waiting for just one package, that states leave at door if no one answers but they didn't even attempt to deliver it and then you have to go and spend how many hours waiting to pick up something small. If they're not gonna provide adequate service they should not be there. And not to mention the supervisor there this little short lady with short hair, she is very rude and has no respect for the people she supposed to be helping . How can you be in public service if you don't know how to serve the public ? She talks to people like where making her life difficult when she supposed to be helping .

Expected an important package on 1 /23/17 and took day off from work to make sure I got it. After waiting all day, it never arrived. Later as I tracked the item, and tracking information stated " receptacle blocked". as delivery was not made. After checking my outside cameras, I discovered that no delivery was made by driver as he did not appear during my review of video taken for the day. This has happened to me many times over in particularly in this post office.Logged a complaint, but know no one is going to do anything about.To make matters worst I arrived at post office early today and after having been berated by clerk{very condescending as if she was doing me a favor in looking for my package} and as she did not want to do her job, she told me that it was still in the truck and it would be delivered today. After leaving I called post office and to my amazement I was told that I had to wait over an hour to speak to someone. So, I hung up. Its crazy, no one there want to work, something ought to be done. I guess given that most employees are protected by their union and firing is difficult they feel that they don't have to be accountable to anyone. What a disgrace.

As I wait in line ! I am not the type to write reviews, but this is crazy! I came last Saturday and left cause the line was insanely long! Come back Monday on my day off! And the line is still insane! They have one lady working in the pick up window! And it looks like she has not desire to work any faster! I have been standing in line for 40 minutes! And I still have 10 people ahead of me! The line goes around the whole post office showroom! I'm not sure how management work in this place! But they need a solution! Here , I give you a few: the lady working into he "fast line to sell stamps" waste of time ! She should be helping the lady with the pick ups! It's obvious the pick up line is priority! You can also set other post office more locals to everyone for the pick ups! In the Bronx, its mostly buildings so they don't leave packages at the door while Everyone is working ! But it is ridiculous to think one person will be able to handle this line! People have things to do better than spending two hours to pick up at box! I will be sending a letter ! I get packages regularly and coming to spend 2-3 hours of my week in a line ! It's not in my plans b

THE WORST SPOT EVER. Horrible customer service, nasty, ratchet, uneducated people at the windows. Mind you there is ONLY 2 PEOPLE there while the line 85% of the time starts OUTSIDE. The 5+ workers crack jokes at the back and lick their Dorito's. My experience with deliveries? Living in the 5th floor and going up a few flights of stairs doesn't exist for these truck drivers. I purposely leave a notice downstairs stating to leave the package with the super which is RIGHT NEXT to the entrance door and they completely ignore it every single time. They don't even bother buzzing the door. They fake scan the packages and come back the next day and leave your notice. Literary the worst delivery option you have. Call times for customer experience? Don't expect to wait less than a hour and get a rude representative and get hanged up on. Oh and apparently "its not their job to deliver packages to the door if I didn't ask for a signature". So every package that doesn't fit in your mailbox expect to maybe get it picked up 3 days later. Stay far away from USPS.

If I could give a -0 rating I would. I can’t even express how many times I have been waiting for a delivery and the carrier lied and said that they attempted to delliver, but no one was home. It has happened countless times. Recently I was expecting a delivery. I constantly look on the USPS app to check on the delivery.it never arrived, and tracking indicated that it arrived at the post office @ 7:47pm and is ready to be picked up. I called the post office in the morning. The agent was extremely apologetic and assured me that it would be delivered the next day. I checked tracking the next day and it showed that the delivery date was unknown. I called again and spoke to a very nasty individual who said it would be delivered the next day. I explained to her that this was something I needed very badly and it was supposed to be delivered 3 days ago. She said, lady, I didn’t send it to you, and there’s nothing I can do. I wish there was another post office that I can deal with. This on pe is the absolute worst.

This is the worst post office I've ever lived near. They consistently lose packages and delivery is so bad they are open exclusively on Sunday's for a brief period of time just so you can pick up the packages they are too lazy to deliver. I signed up for delivery alerts just to see when they were supposedly trying to deliver. I've actually been outside waiting for them and would get a text saying package undeliverable. Slip left. No slip, no one ever came. Guess someone just decided I should walk to the post office myself at almost 9 months pregnant to drag my packages home. Oh and since they don't leave I missed you slips because they never even attempted to deliver it in the first place, the post office has a pad and paper for you to write down your own tracking number and address. Of course you'll need to stand in line at least 20 minutes because everyone in Line has the exact same story. Save yourself the headache and use fedex and USP. I've never had an issue with either of those companies.

Today will be the Third time in a month since my package has not been delievered. I had two packages coming today. They were both scanned out at the same time and I have only received one. I have literally had to spend money and buy an extra pack of diapers to compensate for the carrier not delivering my package. This recently started when a new carrier is working on our building route. For an entire year I have been recovering packages at 1:00 to 2:00pm , all of. A sudden now my packages don’t come and it says attempt to deliver and there is also no slip to be found. I then have to travel with my newborn and stand in line for 30 mins and carry a huge pack of diapers back to the house while struggling because a huge box doesn’t fit under my stroller. This is the reason why I have them deliever. I need to know if there is asomeone I can report this to as I am not the only one in this building with this same issue. This is extremely inconsiderate and I really can’t make sense of it.

This post office at 1449 West Ave, Bronx, NY 10462 need help with the way the carriers and service is being operated. We have carriers lying about delivering the packages to us we are not receiving the merchandise we ordered. I waited all day looking for a package my package did come but I get and email saying it was delivered at 6:45 pm and I went out looking to see where it might have been left. I am on the 12th floor no porch to leave a package it's not in my mail box or nor a receipt left for me to pick it up. Now I am totally upset and very angry. Where is my package. I need what I bought, I am not buying things to just give away to anyone the postal carrier want to give a gift to. This person need to be fired on the spot because they lied said the package was delivered to the correct address and keyed it into the system as delivered. Please take action on these types of people who do not care about their jobs. Gentry Bowie

Absolute dump. They would mark package as delivered and never do. They would not leave a note if an attempt has been made. If I don't track my orders, I won't even know if they tried to deliver. When you go to pick up the package, the line literally goes to the back of the wall and then curve and then go back to the other wall. Their attitude is the worst of all. It is as if they are doing you a favor by "trying" to do their job. I bet these employees got fired from every other place and found refuse in this place. Just because they are Union here, it's hard for them to get fired. No matter how bad they are at work. So the don't care. It's us the Customers that suffers. You will need to keep more than an hour in your hand if you try to pick up a package form this post office. Sometimes 2 hours. If you can avoid this place, by all means stay away from this dump.

Need more window agents and more agents that want to work. Only 1 or 2 people like their jobs it seems , the rest it seems they don’t want to be there. I Needed to pay for a package, and gave the window clerk $20 she told me that could I go and get change and come back cause she didn’t have change after I waited 30 minutes on line to get to the window, I asked for a manager and insisted that I wouldn’t leave until I was service. She then asked another clerk for the change, and completed my transaction. However they need more supervision and oversight because they have definitely fallen off and not efficient. They put other people mail in my mailboxes. They were excellent 3-4 yrs ago, since that time they're gotten worse. I give them a #1 for their service. The delivery mail carriers both truck and on foot, I give them a #5 they are still excellent.

Got what I needed done but teller was very rude and wanted me to practically beg her for my package. I was sending out 2 packages and had one at the post office that she didn’t want to retrieve because she said I was supposed to wait on another line. If I am mailing something out I don’t see why I can’t also have the teller retrieve my package. I shouldn’t have to wait on another line. The only reason I kept showing my package slip was because she was having a full blown conversation and wasn’t paying attention to me as a customer. If I had to wait on another line after paying for services then I’m sure she would have not tried to ignore my packing slip and told me from the get go that it was policy to wait on another line instead of trying to get me to beg her to get my package like she’s doing me a favor. She’s not that’s her job.

I immediately regret ordering from a company when I find out they deliver through USPS. This location is horrible!! They have rude obnoxious people who work there and give off attitude when you try and pick up your package. Word of advice don't try and reschedule a delivery because they will never show up. I always get text updates which says attempted delivery but the door bell was never rung. The lines for pick ups are super long and slow. I waited a hour and 20 minutes to pick up a package once which fit in my mailbox. Not to mention my delivery information is constantly altered as well to make it seem like they are working. Oh, and if your address on your ID is different than the delivery address they will also give you a hard time. USPS, PLEASE, PLEASE HIRE BETTER PEOPLE FOR THIS LOCATION.

Long lines due to fake deliveries, supervisor doesn't appear to care. One instance where I was home with the flu and buzzed delivery guy in and he goes straight to mailbox to put slip in box. Luckily I noticed he didn't use elevator and was able to chase him down. I confronted him and he gave me the package with an attitude saying you got your package, didn't you? Walked to the office with the slip to report it to manager bc they fake deliveries ALL THE TIME and this time I had proof. That was the only time she appeared to care bc I had to sit on the ground from being too weak and everyone could hear why I had to run out of my house. Now I tell people to post the package on Amazon so I can buy it and have it delivered through Amazon. That's how bad it is. My daily postman though is great.

Let me start off by saying despite the fact that this the nearest postal service to me, doesn't mean I want to use it. It's very busy and dirty here so you best come early. I'd say the staff is very rude and unorganized. The deliveryman said a package that was shipped to our house was now waiting here. So we went but the staff couldn't find it. It turns out that the deliveryman went to ship it a second time (luckily this time I was there to take the package.) When I came here to renew my passport staff was very rude and acted annoyed. they said we needed new things for passport renewal which wasn't said before. It wasn't just us, multiple people were surprised by this. I don't think this place is good at all for mailing, let alone if you can even call it a post office.

How can I file a complaint against this post office and it's management? Serious question! It's the worst and I've had enough. Would give a zero if possible. Lines are out the door because there's only 2 of 6 windows open during super busy times (only open a 3rd window close to closing time so they can go home and purposely get paid OT). The wait is always up to an hour. Too many people live here for there to be only 2 windows open while the other workers chat in the back. You'd think they'd try to improve with all these 1 star reviews but they don't care since we don't have a choice. Or do we? How can we close this place down for better service? How can the manager actually be proud of this crappy service? We need someone else managing this place!

Apparently they have stopped Saturday deliveries. Two times in the past few weeks I stayed home waiting for a package delivery on a Saturday. I have an iron gate and hear when anyone comes on my property, not to mention I am only two feet from my front door with windows open. Not a sole came ro my house, but amazingly one time I didn't answer and the second time they were blocked from my mailbox. Blocked by what? Nothing is out there but concrete. Also the mail lady has twice had a letter that required a signature. The first time I hear her scanning something and when I placed the noise she was a few houses down. I opened my box to find an attempted delivery notice. How did I hear her scanning and not knocking? Worst station I have ever seen.

Terrible customer service from those who work the windows, especially package pick up. Nasty attitudes on top of it. Last time I checked, forgery was illegal. This office has forged information numerous times involving my packages, and then has the nerve to turn around and call me a liar, saying I requested something when I never did. Postal workers who report to this office can't be bothered to actually ring your doorbell and wait for you to answer and instead leave a package slip without even making an attempt. (and they even lie on the delivery slip, saying they knocked/rang door bell and waited and no one answered. They need an integrity lesson, big time. If I could take my business elsewhere, I would.

I can't understand how this place works. The workers are rude and very disrespectful. The government has to get their act together. The workers should be fired . I order things that say Sunday delivery and yet I don't receive any packages . I later get an email that says an attempt was made. No it wasn't. The USPS told me that after a certain time if packages are delivered the driver just writes an attempt was made ( A COMPLETE LIE) and they are returned to the post office. Then the customer has a run around to find the package. I never received a pink slip because the driver NEVER CAME. The system MUST BE CHANGED. The whole postal system needs a change,,, starting with the workers.

I ordered something it said it was delivered went to the post office package wasn’t there. I asked the mail man he wasn’t the delivery guy it was the driver who would have delivered it. I went to the post office to be basically yelled at that I have to take up up with so Some else supervisor came out and said she’s not going to assume her drivers are not dong their job. Another employee gave me the number to consumer affairs but even after writing to Washington nothing was done about it. So we just have no rights tho it’s a felony to steal a package but what about never receiving our packages and the company doesn’t get them back either so are they stealing our packages

Why are these people employed? They don't do anything at all!. They won't deliver your packages since they expect you to pick them up yourself; and when you actually go to their location they let these lines pile up with angry customers and they just stand there and watch not doing anything at all! Don't even try calling them since their phone is always busy or they'll keep you on hold until you get tired of waiting over the phone. When you actually manage to talk to somebody they are excessively rude to you. These people are just horrible and I really wish that I could get my mail from another location or at least pick up my mail somewhere else!

i was compelled to write this review, i was to recieve a package from the mail man 4 days ago,unfortunitely im in poor health and to go to my doctor. Again the mailman brought the package but never heard anyone knock at the door. My wife stop at the post office to pick the package and she waited close to an hour for the package. she gave them the tracking number and the screenshot was clear enough that a blind person can read it. Postworker said she couldn't read it and the package is back in circulation to be drop at my house. It's terrible how post office is so slow paced and the worker looked like she didn't want to be bother with....

Too bad there is no minus zero rating. I have spent several week's worth of days waiting for deliveries/redeliveries that do not come - I have had three packages sent back while I was awaiting a scheduled "redlivery". While sitting in my apt, I get notices that delivery was attempted, but no one rang the buzzer or my doorbell. I get notices stating "receptacle blocked" for packages that were too large to ever be intended to fit in mailbox. I live in an elevator building. When calling this PO I have been treated rudely, hng up on without being able to state my business, put hold for up to an hour and a half... It is mind boggling.

I mailed my mother a package from Florida and it had a tracking number. It showed delivered on their website and when my mom went home there was no package. I am on the phone with them now and they are telling me it was delivered. I am arguing with them to explain that my mother has checked every where for this package and it was not delivered. She had another problem two months ago with a wedding invitation coming from Long Island. It took two months for her to get the invitation and it was open when she got it. Their mail service is horrible and they need to be shut down. Someone needs to do something about this location.

I have never had any good experiences with these people, and this is really bad, they won't deliver package, and then claim that there was an attempt to deliver packed, or they will claim that there was nobody home, why not leave the "we missed you" note, so people will believe that you actually came, the only person in that place who really knows her job is Mrs Austin, I am not sure if that's exactly her name, with some other older guy, the rest of the staffs are very nasty, they care less about their jobs and about how the customers feel. The reviews are not good at all. You guys needs to take care of these things

Something needs to be done about the delivery people that work out of this location. I ordered packages from Amazon twice in the last month and the USPS has reported these packages as delivered......I NEVER RECEIVED MY PACKAGES! I got a message that my package was delivered this morning! NOTHING WAS DELIVERED! IF YOU DONT LIKE YOUR JOB. QUIT, BUT DONT MESS WITH PEOPLE'S MAIL, IT IS STILL A FEDERAL OFFENSE! The mail carrier assigned to Holland Avenue is always on the phone and never puts the mail in the correct mail boxes! It's horrible. USPS needs to screen employees better and they need to re train them as well!

I hope this is not indicative of what is to be expected from all post offices. Package delivery is sometimes a joke. Sometimes if the delivery person does not feel like making the delivery, they claim that no one was there, and that a notice was left. On most of these occasions, multiple persons were at home and no attempt was made and no notice was left. I requested re-delivery for next day on one package and received a confirmation. This is 3 days later and still no package or tracking info. As is evidenced by the long lines at the pickup counter, I am sure that many others are also having the same problem.

Website clearly says Passport walk in hours 9am-noon on Saturday and Monday-Friday 9am-3pm. There Nobody on the floor to direct. So I follow the signs and stand on the line for the passport area. A few minutes later a faulty member came around asking do you have a green ticket. I reply no. She goes all passport tickets have all been given out. Where in usps website does it say- limit application are given? It’s like a first come first serve there? I was told instead arriving at 8:45 am to arrive around 7:30 because people line up around that time. Waste of time! Thank god I don’t use USPS like that.

This post office is horrible it takes about 1-2 hours to get anything done. Even if you are just trying to mail out a package. The lines are huge, and the employees don't care. They are very rude and most of all it's very disorganized. People do not even know what line is for which services. They make everyone stand o .The same line when there are about 3 windows open. For someone who went to buy postage stamp now has to wait in the same line. I truly believe there is no supervision over employees who work there. If you are one of the few people who went there to pick up a package it's a nightmare.

I was supposed to get a package on October 25, the seller didn't said anything before sending the package out and she didn't gave me a tracking number until November 23. You guys should really have policies before giving packages to people, someone from the floor 1 in my house stole my package and I just realized yesterday. It was a package from Poland, you guys should at least ask for tracking number before giving it or showing the package. Somehow they read the name in the box and sign it with my nickname. Worst postal office company, no wonder why you guys have so little stars.

Rude employees. Rude supervisors. The worst post office I’ve ever been in. Separate lines for each window as opposed to one line with clerks calling for next customer. I watched a package clerk walk away from the window as I entered the post office. I was first on line, and 25 minutes later no clerk had come to the window. At about 15 minutes into my wait, I approached a female employee in the lobby. Rude doesn’t begin to describe her attitude. Her answer was that the window clerk was “in the back “. The saddest part is that I doubt that any of this will ever change.

The worst experience of my life! I came in I was super nice to sarquisha I think her name is really big woman with yellow hair huge woman. The biggest woman of the post office. She was so rude and reckless to me . I was next in line and she told me I’m not taking care of you I’m having a conversation with my coworker and basically told me I’m not taking care of you. We was arguing back and forth and she was telling me to shut up . Moral of the story if you need to get your package here run as fast as you can. They are rude and won’t help you for anything you need.

The worker are unprofessional nasty, and rude. Misplacing packages. They need to close down the post office or replace the employee in the post office. I had to call the police on one of the employees in there. She’s didnt want to give me her name. 6 months ago they lost my package that package was my wedding dress. They are disgust me Especially the supervisor she is so ghetto disrespectful and unprofessional she doesn’t know how to talk to people. She has no respect for herself I don’t know how she got to work there is a supervisor.

Every time I order something with large packaging it never gets delivered. They claim to come and attempt, but they don't even leave a notice sometimes. Today I've been home waiting for a package and I got an email that delivery was attempted. No one knocked, or rang my bell, they just left a notice. They will also never redeliver your package, they expect you to go pick it up from their awful post office where you'll probably wait on line for an hour because everyone else is trying to get their packages that weren't delivered.

I never get my packages ever every week im in the post office picking up packages!!! I called and made a complaint and the manager of the post office calls me and assures me she is going to speak to the drivers. They are still not delivering packages!!! they never leave a slip either!! Im always home i work graveyard shift 12am to 8am. I live on the fourth floor and they are too lazy to walk up the stairs. This post office needs new delivery drivers asap!! DO NOT WASTE YOUR TIME DOING RE-DELIVERY!!!!!THEY WONT DELIVER!!!

Customer service is really slow and poor. They don't seem to work with any sense of urgency. I've been here now for 30 mins at the pick up window and 2 ladies ahead of me have been here for over an hour and haven't been assisted by any of the postal workers as yet. Also I tried to go to a window where I saw a young lady standing to ask if they had any large priority boxes cause they almost never have any out and when she looked up and saw me coming she walked away. Honestly if I could give a zero star rating

The USPS at that location starting from carriers -> manager -> Upper management are purposes putting attempted delivery when they know the package is not being sent out that is consider fraud. They are willing to lie because they don’t want to hear upper management when it comes to why is it being rescheduled tomorrow or the next day etc so they have decided to put attempted delivery. Everyone needs to file complaints about this location and don’t stop. They do not take their jobs seriously. 0 stars from me!

Horrible service! This post office needs to be closed promptly and rebuilt and restaffed from scratch. I've had enough of hour-long waits on line to pick up small packages. Several months ago I started renting a private box from the company next door. I pay $300 for the year, but it's worth every penny. This has completely eliminated the anxiety I experienced over not getting packages , or worse, finding out that a package has been lost or returned because I didn't pick it at the convenience of the USPS.

My Mom & myself were attended to by the most pleasant young lady I have ever meet. Her name was Christa, very helpful & respectful. She helped My Mom out with her passport application & paperwork. She explained to My Mom the process & time it will take to get her passport. It was a pleasant experience for My Mom & myself, staff are friendly and helpful. I recommend that the young lady gets a raise in salary, especially the Asian American worker as well for putting up with nasty & unruly customers! ⭐⭐⭐⭐⭐

Seriously the worse post office ever! If I can give them less than a 1 star I would. They don’t even deserve a 1 star they deserve below a 1 maybe a -10. Seriously they don’t know how to do anything, and lazy incompetent staff including the supervisors as well. Rude supervisor, as I was explaining the service I needed the supervisor she just walk off. That is real disrespectful! Non of these people at this post office have any common sense to work there. They need new and better staff ASAP!

This post office is terrible. I have waited over an hour multiple times on line to pick up a package. When it is the busiest their is only 1 person at a window when the pick up package line has over 30 people waiting. The managers are rarely available and when i did speak to one she was rude. We are customers not animals. The mail men and women are not friendly and are always leaving mail outside of the mailboxes. The management and staff needs to be retrained and stop being so lazy.

Having the EXACT issues that the person previous to me has posted. Luckily I tracked my package online, only to discover they claimed to have attempted delivery, and "left a notice" for my package to be claimed at their facility. I took the day off from work specifically to be home and sign for my order. These guys are a joke. They did not attempt delivery, and if they don't have my package when I inconveniently go there to pick it up, this will only be part one of my complaint.

Very bad experience. All the workers seem to hate their jobs and they take it out on the customers. They apparently forget that we pay their salaries and if it weren’t for us customers they wouldn’t have a job. Very rude and inefficient. If you ask a question, as “I’m I in the right line”, they tell you, with an attitude, mam, get on line to ask the question. I see why the USPS is going bankrupt. I don’t wish harm to anyone, but this crew made me wish they all lose their jobs.

Don't deliver my package but left a slip saying they did. This is the third time it's happened. Called several times as soon as it opened and either got a busy line or the phone would ring forever until I hung up. Completely unsatisfied with this place. Wish I could take work somewhere else. *Update * 8/24/2016 Happened again. Ordered a item and it not only didn't arrive but no slip was left. I am sick of this it ridiculous! If I could send my mail somewhere else I would!!

Extremely horrible service. I ordered something from Amazon and was expecting the package yesterday. No delivery attempt was made and I received an email stating that they attempted to deliver while I was at home all day. This is not the first time happening. If I call they are very rude and unprofessional. The whole department is useless and does not do their job. Whoever delivers packages need to be fired for fraud and unfulfilling the job responsibilities. USPS sucks!

Today my daughter had an appointment to renew her passport and unfortunately we found that there was no one to attend the window, how is it possible that they give appointments when they do not have the adequate personnel to attend, they must take the work seriously and if they do not have enough personnel They have to cancel appointments in advance so that the people who do work don't waste time waiting for someone to attend to the request. This is terrible service.

I want to give them zero stars. Please, if you can go to another post office, do so. The staff here are so unprofessional and rude. It doesn't matter how respectful you are, they will be disrespectful either way. Out of the 10 times I have been here, only 2 times have they been professional. If you need help and need to go here, please try to line up with the white bald guy. He is the only one who is nice and actually tries his best to accommodate and help you out.

Terrible service. The sign said it opened at 6AM and although the doors were open, they did not provide service until 9AM. The employees have serious attitude problems, for they are always angry. My packages have gotten misplaced multiple times. I've also gotten other people's mail in my box. My packages due for delivery are labeled "tried to deliver" even though no one came. I've now been on hold for an hour because of a misplaced package once again. Unbelievable.

Service at the windows is abysmal! The clerks work at their own speed (s-l-o-w) regardless of how many people are waiting in line. Should you be unlucky enough to have customers in front of you buying postal money orders, GOOD LUCK! You can add an additional half hour! The ONLY saving grace (hence 3 stars) is that there is an automated self-service kiosk. So if you're just buying stamps or getting postage for a package you're good to go! Wheelchair accessible.

After requesting redelivery, had to go in 2 days later to get package. The line for delivery pickup was past the entrance doors. There were a few people working the window and they did manage to get the line moving pretty quickly. 20 minutes to get to the window and less than 6 minutes for package once orange tag and ID was shown. All-in-all, disappointment was more for lack of delivery that I rescheduled, rather than the service at the actual post office.

ZERO stars. They consistently fail to deliver packages, even though they are addressed to a business that is on the GROUND FLOOR and is open. How hard is it to open the door, walk in and drop off the package? We don't have a MAIL SLOT - how is it possible that they can claim "Mail slot obstructed" as the status? Google won't let you post unless you select at least one star, but there is something seriously wrong with the service out of this location.

The people working here are literally rude as hell with the exception of the Asian lady. I was next in line to pick up an order and heard the lady tell the guy in front of me "let me see your ID so I can know who the heck you are" like what?? They be so mad like you did something to them. No smile nothing . They always have attitude they even made my mom cry once. Y'all need to do better !!! Don't work in customer service if you can't be nice .

nice overall, the staff was very nice and quick. i did however only get envelopes with stamps so that definitely affected my experience. For small things or forms they are quick but if you have an actual problem it will take a little longer. I noticed their prices said 0.58 for a envelope with a stamp but when i got up front it was actually 0.76~, so the prices on their signs might have to be updated. bring extra just in case!

The worse Post Office ever. My package was supposed to be delivered there to my PO Box they somehow manage to lose my package even when I showed them the tracking number they still couldn’t find it. Here’s the thing.. when asked to speak to a manager, they’ll make you wait until you eventually get fed up and leave. Add at least 15-20 minutes to if you plan on trying to get anything done there. Pick up.. stamps.. shipping.. etc

I never receive my packages ever! Every package I have gotten sent to me (several over the last few months) they have not given to me even though there has ALWAYS been someone home to receive it. The come in and leave an "attempted delivery note." I guess they don't feel like coming up a walk up. Then to pick up your package? expect to be there at least an hour. Yesterday it took 2hrs to get my mail. This place is the WORST!

The worst post office ever. They never actually attempt to deliver your packages. They simply leave a pick up slip in your mailbox, then when you come to the post office to pick up your package, you wait an hour or more on line for one rude employee to retrieve your package. You can ask for a manager to complain to, but no one seems to care. I've lived in Parkchester for over 10 years and it gets worse by the year.

USPS workers do not deliver packages, they do not leave slips, and they also lie and put attempted delivery when delivery was not attempted. Workers in the office are lazy, and disrespectful. Management is the same. I been dealing with this for 5 years. The same lazy employees are still there! If you want a job that you can do whatever you want apply for that location. They literally get away with everything.

Very horrible customer service they are so rude I was waiting in the line and in my turn the lady refuse to take my package just because I have 12 small with less than 0.5 lb prepaid label packages. The lady said her supervisor told her do not take the people who have more packages. So can you wait here first let me finish the line andit does emotionally hurt me because I feel insulted in front of the people.

If I can I'd rate this zero, garbage, trash. Seriously. Very unprofessional, rude with attitude. Worst service ever. Management must be some kind of low life. You work only with one window (package claim) in a 50 people line?!!! And good luck if you get the package after 2 hour wait!!! They lost mine and didn't even try to apologize, and I couldn't even complain to anyone there. Bottom line - GARBAGE people!

I wanted to find out how much it would be to deliver my package and the teller didnt want to help me because the package wouldnt fit through the window. So she says, "I gotta get it and if you dont like the price then I gotta give it back to you, why dont you just go to the self kiosk and try there" If your job is to help people then HELP PEOPLE! Terrible customer service!!! Avoid it at all costs

Trash service. Bought a package from Amazon. They were too lazy too ring the bell, then even lazier to write and leave a notice. I tried to claim my package by showing my tracking number and order number. They replied by saying the package didn't even arrive at the post office. If I can rate it 0, I would. they wasted me $35. Next time you order something, hope that its UPS that is your carrier

I didn’t want to believe until it happened to me. I was home all day 7/23 waiting on something very important that was being sent to me from Puerto Rico and I thought I didn’t get it until I checked my mailbox and had that peach slip. So now if I have to be inconvenienced and go to this post office where most of the workers are hateful and unprofessional. They definitely fake deliver.

I really dislike this Parkchester Post Office. Workers have an attitude, delivering carriers never deliver your package and worst case claim they tried but in reality they did not (I have cameras) So what happened to my many packages? Lost, stolen? Take your guess. I never have a problem with UPS or FEDEX only USPS. Why is this Post Office still in business, why Very frustrating.

Multiple packages I ordered through Amazon showed as delivered on the tracker but never arrived. Today I was home and had an alert set up for when it arrived. One minute after it showed delivered I opened my door and it wasn’t there. I’m assuming the mailman is either lying or stealing my packages. Either way be very weary of using this post office for any deliveries. They’re crooks.

I usually don't give any rewiews, I always come to this post office to pick up my items.. I'm so surprised today I had a great experience. Something unusual to be honest. Today Wednesday around 1:30pm met a happy employee named Norman, he not only served me with a smile but went above and beyond to help me on a timely manner. They should hire more people like him.

0 Stars because this post office has continuously opted to leave my package at their facility for me to pick up instead of actually trying to do their job and attempt to deliver the package. I sat home all day waiting for my package just for them to purposefully leave it at their office. The people who work here do not deserve their jobs.

Worst ever. A prepaid package sat there for 3 months. Someone woke up after 3 months checked the return packages Package went to Roamans too late. I cant even get an exchange. Lost 100.00 on a coat. No one will help cause the clerk who took package back Sept said they dont scan in prepaid return packages. No trace of it for 3 months.

Won’t redeliver even after contact by Amazon. Will definitely be cursing they fat lazy behind out Monday. Done put redelivery four time since December 16,2016 and didn’t come at all. They even lie about attempting to delivery. Camera never showed them coming to the apartment building. That alone can get the post office in trouble.

This is the worst postal office in existence the workers are all lazy and rude. I had mailed out important documents that needed to be mailed out and I mailed it at an accordingly time manner now I’m suffering the consequences of these workers and supervisors that don’t care for their job and just want to get paid . Disgusting

This station is extremely lazy with delivery. Either you get it days later or you won't get it. Carriers who won't bring the package to the apartment, won't walk up the stairs. I was even told I don't know where your package is as I'm holding my tracking slip. Because it's the hood doesn't mean people deserve hood service.

In a day and age where most people are at home working remotely, this incompetent post office decides to avoid doing their job and just fake deliveries in order to avoid working. Last 3 out of 4 packages had to get picked up, because apparently no one was home when there's 2 people working remotely in my household.

This post office is disgusting !! Packages taken back to the office marked as Wrong address and return to sender and never returned to sender ! 2nd this month amd i have a note posted on my door and my mailbox to take my packages to the post office ! Just fire the whole damn staff they all need new gigs

They told me that maybe next time if I don't want my package getting lost to tell the seller to get my adress right the first time. FIRE THE NEW TEEN HIRE or investigate him my packages are marked as delivered but are never there. His description is that he is white, 6'1 ft, looks 18 ish /19 yrs.

I actually love this post office, they have a drop box so you don't have to wait to drop off packages if they're medium-small, and they have a self-service machine that provides stamps. I'm usually in and out. The one time I did have to wait, I got help with my packages being returned to shipper

After reading the reviews here, we were very skeptical going into this post office. Regardless we went in not expecting much for our Passport application to be turned in but to our surprise service person was very helpful and quick ! Thank you again for the wonderful easy process.

The worst post office. Had to return to the window 3 times to get my package. AFTER showing my ID and email confirmation , the lady LITERALLY said “Usually people are more professional looking when they come pick things up. We thought you were stealing it”

They have lost many of my packages thoughout the years I've lived here. They mark them "delivered" but they were not put in my mail box. Also forget about getting a refund even if you had insurance, once it's marked delivered, your claim WILL BE DENIED!!!

Incredible, I paid the post office to have my packages vandalized. My packages arrived destroyed, lost, stolen, the boxes arrived in shambles, even though I put fragile in large print on my face. The postal man blew up the box that was more

This is the worst post office I have ever been to. I just moved into the area and they said they attempted to deliver my package on a Sunday which is a lie because I was home all day. I came Monday to pick it up the line was out the door. I

(0 stars*)....Worst post office. It’s not even about the long wait that frustrates me, but the lack of care of those who service you at this post office. That’s probably why there’s a new “Let us know how we did today!” poll machine at the

Today December 18th 2017 I've tried to call the Parkchester post office just to see if my packages are at the at the post office and not on a truck. So afterwork I can hobble in with my broken foot in a cast to go pick up the packages that

This is the worse place to have a package delivered to, unfortunately, I can't always choose to have my Items delivered via another carrier. I stayed at home waiting for a few packages from amazon prime today, all day. I received packages

Garbage, filth, sewer are just few words to describe the level of service. Employees are rude, Managers are rude. This post office branch constantly lies about making deliveries to meet supplier quotas, never leaves any slips and has long

This post office is the worst! The mail carrier who delivers to my neighborhood just puts everyones mail one box so we have to sort through it. I called 3x about receiving the former tenents mail in my box and they still put it in there.

There is a new mail carrier in the area of Parkchester, Wood Road, to be exact. The mail carrier is working and next to him, there is an Indian/Asian guy looking our personal information while he is working. Mind you, this new carrier is

It seems the weekend staff is rude and terrible. I'm not sure how they organize packages but it takes at least 15 minutes to receive it. The long lines are entirely due to their inability to work efficiently. No matter how pleasant your

I ordered a package. A simple package of mini animals for my sons project. I put this order in via Amazon on the 8th. Amazon shipped it. The only thing the post office had to do was deliver it to me. Instead after the 10th there was no

I like the post office and the workers . They always treat me good. I do have an issue with the mailperson saying I am not home and leaving without buzzing my bell to at most give me a chance to go downstairs to get my package. I am a

Today, go down to get my mail and discover the mail carrier is inserting the mail in the many mailboxes while BLASTING HER MUSIC. Also, left security front door wide open. Just months ago, a teen was assaulted in this same building.

My favorite post office. Always kept clean. The service front desk folks are usually polite and courteous to customers. The lines can be a bit long at times. Parking is usually available earlier in the day.

Window doesn’t open until 9am weekdays. I’ve had some nice people help me at the windows before. The 4 stars is for the self service machine. Most wonderful thing I ever saw.

They never honor redelivery requests. They seem to be the only post office that gets to choose which usps services they actually provide. Mediocre service at best

Worst postal service location, I would give this place a zero if it was an option.

If you want Passport renewal don’t go to this place ,very rude behavior here.

I usually have to wait in line for buying stamps and sending packages