This is not a “United States Postal” office. It is a “Texas Post office”. I learned this when I was traveling from out of state and trying to send a small first class package internationally. Apparently because I didn’t have a Texas address I couldn’t mail the package. I felt embarrassed that I was in the wrong place. In all seriousness. In the guys defense... it was a difficult Danish address that he would have had to try and type in. My return address wasn’t easy either. The return address being in another state gave him a shaky escape route to not send the package because I wasn’t a TX resident. Anyway... long live the the Texas Postal Service!!!! #sarcasm

I usually don’t post reviews, but I felt this was necessary. I live in an apartment near this post office and ever since March, I have gotten no mail. I called my apartment front office and they said that the post office had stopped delivering mail or taking the time to put it in the mailboxes at the complex. When I went to the post office to retrieve my mail, they were rude and treated me like I was stupid. They told me the apartment had lost my mail and that they didn’t have it. No one would help me and so I still have not found any of my lost mail which included packages. If I could give zero stars I would.

The lady that works here “ marcela was being very rude and wasn’t being helpful at all “ It’s my first time Mailing out my tax forms ! So I am very new to this process and very confused about the address “ She was very unpolite” when I walked in I knew she was frustrated because she was on the phone with somebody letting them know that she needed her lunch break and that there was nobody else in there helping her with whatever she needed to get done” absolutely unacceptable “ she was taking out her frustration out on me and that’s not OK I hope somebody fires her “

Got there right after work when they were closing up. Used the kiosk to print a shipping label, paid and everything only to find out the machine was out of the printing paper. Employee basically just said too bad so sad. She had an out of order sign laying UPSIDE DOWN on the counter next to the machine. So now I am out the money to ship and can’t get it back. On top of that my package can’t be mailed today. I know USPS is a mess but I’ve never had an employee just straight up tell me I wasted my money and they wouldn’t help me.

AWFUL... no customer service whatsoever! I need to mail something and I prepare it at home. After standing in line, I'm told that I need to complete one of THEIR forms and return to the end of the line. UPS takes my packages immediately without a line and without asking me to do their work for them. THIS IS WHY THE POST OFFICE IS FAILING!!

The most incompetent post office I have ever seen. They never have ANYTHING you need and the postal service workers are EXTREMELY rude. I waited 30+ minutes for her to tell me she could not help me. Save yourself time a frustration and drive to a different location. I imagine interviews to work here were just pulse checks.

Usually long lines with only one person working the counter. The staff is usually very rude, slow, and generally uninterested in providing any sort of assistance. Sometimes the place will be randomly closed for an hour and a half for lunch In the middle of the afternoon. Sometimes they don’t open up on time in the morning.

Whenever my item comes through this center, it never gets delivered. They are not interested in answering phone calls. And when they do, they will not do what you request them to do. When I told them to hold the item and I will come to pick it up, they still put it on the truck and didn't deliver it as expected.

The location is supposed to be open until 5 pm and it is closed at the moment with a handwritten sign on a blank paper stating that the location is closed for lunch until 3:30 pm. It is 2:15 pm right now, that's over an hour long lunch when the location is not supposed to be closed for lunch. This is absurd!

Whomever is running this place needs to be fired. They say items are undeliverable or state they deliver something or send packages back, because they are unable to get their asses out of their vehicles to walk when it is raining. Truly, the WORST PO in the nation. These guys are idiots.

I'm standing here at 3pm and the gates are closed with people inside. Then a lady comes out and kicks everyone out and says she has to take a break and there is no one to cover her. So she just closed it down and I had to carry my 75 lbs package with pre paid label out the door.

They change the status of you package to delivered and they haven't even come to the property! How can you do that? Why isnt it being delivered first? Then you call the Mockingbird location and you wait on the phone for forever and then the rep is rude!

Masterfully rude staff. It appears they actually go out of their way to minimize the amount of help offered, while maximizing the amount of attitude they give. It’s impressive to watch, almost like a scene from a movie or episode of Saturday Night Live.

This place is absolutely the worst. Very lazy workers I’ve been on hold for over an hour with them and I decide to go there store (while I’m on hold) and they have no customers and 2 of them were on the phones not doing anything. Absolutely terrible.

Would give zero stars if I could. I have tried 4 times in the last week between the hours of 9am and 5pm to send a package, closed every time. I’m not sure what they’re being paid to do, but apparently showing up is not in the role description here.

Very very bad place. I have reason to believe, due to my experience and those of other reviews here, that packages are intentionally being stolen from this location. If you must come to this location, MAKE SURE YOU GET A RECEIPT. We left

This is the worst post office in the city. Will lose your packages to the point of having to be paranoid every time you get a package because it will get lost. They will say it’s been delivered at front door or in mail box. It will not.

If I could put 0 stars I would. Horrible experience. Definitely do not recommend. they lost my package and customer service agents were not able to help or assist. no refund was issued. Extremely bad service - waste of time and money.

9:10 AM on Tuesday July 20th and the office is not open as it should be. Employee didn’t care they were not open on time. Need retraining on customer service. The lady was commenting she didn’t care and we had to wait….. really

Handicap push button and system not working. I went there, walking on crutches and struggle to open doors because the handicap push button and system don’t work. This is a code requirement!! #dallascodecompliance #cityofdallas

I asked you all via your on line service to hold my mail and you did not. I have the confirmation numbers to prove it. Your phone service is terrible! I can’t get a live person and none of your options address my needs.

Garbage… no employees at all in the front to help, they had a sign that said back in 15 minutes with the gate closed and never saw a single person the entire time I was there. If I could give negative stars I would.

Center had one employee and could not complete any of the tasks customers asked for. The one employee kept telling everyone the other employee was on lunch and was the only one who could complete specific services.

Closed in the middle of the day! Went there at 2pm and there was a sign saying they were out for lunch would open at 4pm! Multiple people are returning because they are closed. Terrible hours! Terrible business!

I run an ebay store, ship 1000 items per year. Every time I drop mail at a box that is picked up by this location, very often mail will be lost or heavily delayed. I rarely have issues at other locations.

I have no idea why this place is rated so low. The employees are great and quick! Obviously they can't control how many people are in line but they do their best. I had a positive experience here!

Just showed up to this post office location as it’s closest to me. Arrived at 9:43am for it to still be closed. They should really update their hours if they aren’t opening at 9am.

Tried to charge me for TAPE! When I went to grab the roll of tape on the prep counter, the guys said 'that's for priority'. It's no wonder this is a bankrupt 'business'.

They're not going to do anything about their practices if you are only mad enough to submit a review. All people who complain should do something actually worthwhile .

Thanks Steven. Arrived at 5pm and he wouldn’t let me mail 6 envelopes. I’d be mad too if I was a 50 year old man makin $10 an hour.... he was extremely rude about it.

I would give a zero or a negative rating if I could. It’s 9:15 on a Tuesday and they still aren’t open. And every time I come here they are rude. Terrible service.

It's very good place.When i send the letter to japan, I wrote incorrect postal code.But the post woman seek the correct postal code with me.I want to visit again.

I've honestly never had a bad experience here. Are the employees super bubbly and friendly? No, but I don't need them to be my friend I need then to ship my mail.

The absolute worst post office. The staff is rude, plain and simple. You're better off using your gas to drive to another location. Don't waste your time.

They were understandably closed yesterday for 4th of july. But I just got here at 1:15pm and they have a sign up saying, "closed for lunch until 3pm."

I don't even want to give a star at all. It is 12/29/22 st 2:00pm and the doors are locked no one can check their PO Boxes or send mail.

They dont scan shipment to process them. They leave your mail sit at the post office for a week before shipping them. They are horrible

NEVER opens on time. Hours SHOW 9-5 but are actually whenever to whenever. Sorry post master at this location to allow this to go on.

Well Let's give a 5 stars since i arrived fhere around opening time. the Lady was realy nice, professional and pleasant to speak with

Didn't receive my hold mail until 1 week after delivery date. 1 of my items was lost for 6 weeks at that office. They. are. terrible.

Rude horrible service the clerk acted like I was bothering them by shipping my packages no wonder why they're closing this location.

Didn’t expect much from a USPO but I went in on a Friday afternoon and they were well-staffed, friendly, helpful, and quick.

Impressively rude staff, they also make their own operational hours. Be sure to arrive more than 10 minutes before closing.

Been on lunch for much longer than an hour. They have it closed off and a sign saying back in an hour. Its been 2 now.

WHY ARE THEY SO SLOW!? Only have one person working when u see a line and there's people in the back!? …

Honestly, this is the worst post office I have ever been to. Please don't waste your time going here.

Staff here are the best. Always on time, fast and polite. Will go out of my way to keep going here.

Lost my package and are offering no explanation as to why it never got scanned or left Dallas.

They need to staff properly during busy times of the day. Ridiculously long wait time.

COMPLETELY DISORGANIZED!! THERE IS NOTHING THERE FOR SHIPPERS TO USE AFTER HOURS.

This place is terrible. I was waiting long time and no one come out around 20’.

Without question the worst post office in the state of Texas..perhaps America.

I've never had to wait very long and the staff is for the most part friendly.

Long lines and rude staff..took my business to FedEx where they welcome you.

My mail never gets delivered from here. Don’t drop it off here!

You can't even drop a letter off in the outside Box!!!

The package arrived in time for once, go post service!

Closed at 9:52 AM on a normal Tuesday, no signs/notes

Awful experience every time, long lines, rude service

“Closed for maintenance” paper clipped to the door.

Trash - trashy .... won’t ever go here again.

Why have a drop box if it's ALWAYS LOCKED?

I never got my letter my uncle sent me

They always "misplace" my package.

The worst customer service ever.

DISRESPECT STAFF!

Clean and quick.

My Job

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