I bought a car a few weeks ago from Vibe Motors. Ali and his team are very friendly and open. As I live in Bristol and couldn't risk going back and forth I called in to get information on the car and the team at Vibe Motors were very open and helpful to get me as much information as possible. After a short test drive and inspection, I bought the car and on my way back I spotted a humming noise coming from the car and right away I called them and explained what the issue was and since I was already 50 miles on my way back, Ali(The manager) asked me to take the car to my own trusted garage and if there were any issues he would reimburse me for it and if I wasn't satisfied, he would reimburse me the full amount for the car. I took the car to a few garages and they all said that the front wheel bearing and two of the tyres were causing the humming noise. Long story short: I took the car to Audi as the car still had warranty and they changed the Wheel Bearing on warranty and replaced my tyres. My cost came to almost £200 and Ali refunded me the money withing a day of me forwarding him my receipt. Thank you Vibe Motors and thank you Ali. You and your team made me feel valued and I am left feeling satisfied with my purchase. I will come back for my next car and I will recommend you and Vibe Motors to anyone who is looking to buy a car with peace of mind and reasonable price. You and your team have personal and professional integrity and your customer service was exceptional. Thank you for your friendly approach and good service.

I purchased a used vehicle from the Park Royal branch in 2019, partly because the cars are meant to be AA approved/inspected. The vehicle was okay but within a two weeks I had to replace the wipers and the card key. I also found out when replacing the card key the vehicle had been recalled due to a safety issue. Please note the card key had to be ordered from France and then coded to the car. This took around two weeks. The other issue I’ve found in 2023 which I should have checked at the time of purchase was the key for the wheel lock nut on the vehicle is missing from the car. I called Vibes Motors on the 06.11.23 on the off chance they could assist. Firstly the guy on the phone said they had no branch in Park Royal, they are based in Harrow. Let’s be clear they did a branch in Park Royal so not sure why he feels the need to lie. He then rambled on that the key for the wheel lock nut must be in the car and attempted to suggest I must have lost it and it’s many years ago. The thing is I wasn’t asking them to purchase the key for me, I’ve already been in touch with a Renault dealer to resolve the issue, however, his poor attitude and bad customer service is off putting, all he wanted to do was fob me off and lie. I would not purchase a car from this company again, they need to work on their customer service skills. Also when they say AA approved or inspected please don’t rely on this, do your own checks/inspection.

Absolutely shocking experience, bought volkswagen cc from them advertised and as in good condition and just serviced, on the way back home start hearing noises from the back of the car, rung them and they said that it is from standing too long, few days past and noise got even worse, took it to local volskwagen dealership and been told that rear discs in such a bad condition that it is dangerous to drive the vehicle. Rung vibe motors and send them report in email where it clearly says that rear breaks need imediate repairs, they told me to drive it back to them for their inspection, as i live 100miles away i refused as i been clearly told that car is not safe to drive, but they could not care less, i offered to take the car to any local service of their choise, but they refused as well. After i asked if i would take the car to them and it would be taken for repair, if i would get a courtesy car and they said no, so i would be left with no way to come back home or to come back to collect the car. Would stay away from this dealership as far as possible and would not trust any service they done or condition of the car they sell. Cares more about profit then customers or safety of their cars that they selling.

Purchased a car from this garage to find a couple weeks driving it that it had a few problems. I took the car back to them to get it fixed. They gave me no information about where it was having work done or kept me updated only until I kept phoning them to find out. I got my car back about a month later! I’ve been driving my this car for a while now, only to have the drivers seat belt break and a airbag warning light to come on the dash. Took it to a local garage for them to tell me that it needs a new seatbelt and somebody has cut the airbag sensors to the seatbelt! I’ve been driving this car for a while now without any airbag, so if I was to crash I wouldn’t like to think what would of happened. There’s still loads of problems with the electrics on the car, which it going to cost me a fortune to fix. Be really careful when purchasing a car from them, to test and make sure works on the car and maybe have a mechanic take a look at it before buying. I really wish I did.

I bought a Ford Focus from here this week, they were very helpful and forth coming. I like to inspect cars as closely as possible and to help me with this they offered to pull the car out so I had loads of room and even lent me their crawler board so I could get a good look underneath without getting dirty. They’re not pushy and they leave you alone when inspecting the car or when asking the girlfriend for permission to buy lol, but remain close by to help with any questions you have. I got a great deal here, much cheaper than the main dealer for this condition of car. Three months premium warranty and twelve months breakdown cover was also incuded in the price. After buying the car they have still provided a great service by way of helping gather all the service history from Ford. I recommend this dealer for anyone looking for a great deal whilst avoiding high pressure sales tactics.

I know we are in a world where increasingly one's word is as cheap as a penny sweet BUT this should not be the case when a car dealer agreed a price (£6200) tales a deposit and agrees a time to collect a car (cash buyer). BUT this was the case... Unbelievable to have agreed a sale, paid a deposit, arranged insurance so one can pick the car up and drive away...only to turn up at the date and time agreed to find out that the car was sold...after taking my deposit. I wouldn't trust this lot as far as I can throw them. Buyer beware! Can you imagine having bought the car and then finding and issue...would they actually stand by the warranty? I doubt it since thier word is cheap. Trust is something that is lacking in the motor selling industry for sure but come on...!

Very disappointed with the service I received from this company. Before I purchased the car from them they were very helpful, unfortunately for me I assumed that they would continue to be trustworthy and helpful after the purchase of the car. The car sales man Aidan promised that the spare key for my car would be posted to my address, that was six months ago and to date I have not received the key. On the 10th of October I spoke to a man who said he was the manager and he was very apologetic because I have not received the spare key and promised to sort me out with a spare that day, that renewed my faith in the company but again no key has been sent and they are now ignoring my calls. DONT DO BUSINESS WITH THIS COMPANY. They are not honest or reliable.

I purchased a car from Vibe about a year ago to support a new job requiring much travel. While the job sadly did not last, the car is still going; albeit with a few electrical problems early on. However Yas & Ali were always keen to offer support via their electrician/mechanic who resolved issues twice and after a year were still offering support and making me feel welcome when popping in. I would recommend Vibe Motors if you want a car well below RRP but to be cautious and check out your chosen car fully. A short test drive to nearby Hanger Lane MOT centre is recommended for reassurance for around £40 and I know Ali & Yas really want customers to be happy with their purchase, although buying a car from any dealership is not risk free.

very unhappy about this garage. Bought a car about 1 year and a half ago, at a very good price, however they tried to get more money from me when we were making the deal, which is completely outrageous!! a couple of month later there was an engine problem which was partially fixed and covered by insurance fortunately, however noticed in the last 6 months there was another problem with the car. A trusted garage found out I have a massive job done and expensive part that needs to be replaced!!! when also I bought the car I asked if oil filter had been replaced etc/service done and it hadn't. So very unhappy! I should have trusted my instinct and not bought car from this garage.

Emailed the sales team about a vehicle. Asked some very basic questions about it, and the response was to find out from a vauxhall dealer! This means that a) they have no customer service skills. If I'm dropping 6k on their stock, they should be doing better and checking themselves B) they don't actually know or touch the cars they sell - asking if a car is belt or chain driven is a normal question, it requires just opening up the manual and checking. Huge red flag and you've just lost a sale thanks to that!

AVOID ALL COST STAY AWAY FROM A RED 1.6 MERCEDES-BENZ R40NUU the pictures draw you in the computer don’t work the wheels a so scuffed a 1 back wheel is different from the others! Back number been glued on and let run down the paint work! And a chunk out the tyre the car was delivered at night when instructed for a morning delivery! This car was rejected by me and I’d rather stay with my 20yr old Nissan micra says it all.

I WISH I COULD GIVE LESS THAN ONE STAR I LOST £200 TO THIS COMPANY THEY ARE TWISTED AND WILL DO ANYTHING IN THERE POWER TO RIP YOU OFF!!! EVERY 6 - 12 MONTHS THEY CHANGE THERE BUSINESS NAME SO THEY CAN RIP MORE OF THE ENGLISH PUBLIC OFF, AND NOT DO ANY WORK ON ANY PREVIOUS VEHICLES THEY HAVE SOLD !!!! PLEASE SAVE YOUR MONEY AND BUY OFF PEOPLE THAT ARE MORE LOYAL AND VALUE THERE CUSTOMERS A LOT LOT MORE ......

Horrible service!! I had planned to buy a car on their website and I have been calling them to arrange a viewing for 5 days and every time I called they said not today call tomorrow and they even lied to me saying its sold ! Well its their lost if they don’t want it sold at least remove it from the website. Now they are not even picking up my phone because they recognise my number. Your loss !!

Very friendly people, courteous, professional. Even though I got.the.car.through a finance.company.that did not deter them from the service they gave. The handover went smoothly, which was unexpected for a london dealer, (bad experience in the past from another dealer in london.) Overall I would recommend going to see this dealer for your next ULEZ compliant car.

Deceitful people with no honour or clue how to treat potential clients. Will have you attend a test drive and whilst traveling to garage tell you they have sold it under your nose. They tell you there’s no one else interested and invite you to test driving to keep your interest and commitment to buy a vehicle. Then do the dirty on you. Don’t touch them !!!!!

Travelled from Portsmouth to collect a car, great communication with the team and felt genuine throughout. Got a good price for the car and transaction was easy and simple. Sadly the a/c was not working when I drove away but I got it rectified at a garage and was immediately re-imbursed for the cost from the car dealer. Very good customer service. Thank you

On the 23rd of July this year I bought a Ford Focus Titanium X. I waited to now to see what the car was like it is amazing haven't had any problems with the vehicle and I'm very happy with it. The staff at vibe motors very nice people they do not pressurise you into buying a car and they let you make your own decisions. Thank you very much

I booked an AA inspection of a car I was interested in after consulting with the company. I forwarded the details and they agreed with me verbally that the car would be taken off Autotrader. Lo and behold, when the AA phoned to confirm the appointment on the day, they had sold the car, resulting in me losing £76 pounds. Not cool...

Avoid like the plague! When told I could collect suddenly I'm told issues with the car and have to wait. Then call again and still errors. Ask to cancel order once 9k paid and told to F*** o***. Worst customer services I have ever had. Please please please read reviews before buying from this garage. Dont make my error:(

Drove up to see a Mazda 6 from Bournemouth. Advertised as "Perfect condition inside and out" however when we see the car, the drivers side has loads of chips and scratches on both doors. Employee didn't seem to care and said "You could get it resprayed" which isn't the point. Completely misadvertised on auto trader.

Bought the car and 2 years later tried to sell back after being in better condition and all service done at the main dealer and they offered £8000 less. They also sold the car with service done but not the actually necessary service needed for the millage and years. They done the filters and oil and one tyre

I bought a car from them 2 months ago, I got the car serviced by them and the car doesn't show any errors on diagnosis as well. Drives perfectly so far and I would totally recommend Vibe Motors if you're looking to buy a vehicle. Everything sorted in couple of days, quick and reliable service!

We drove over 50 minutes to view a Kia that's been listed. Looks great in the pictures, in person it looks like the alloys have gone through a blender. The guy serving us was not helpful at all - stood around 20 feet away texting on his phone. Wasnt engaging.

Went to see a car today Took for test drive Brakes were making noise every time I released the pedal Ali the owner said all his cars make that noise That's the first time I heard that I just walked away Make sure you check carefully before buying

Very professional team, came in to buy a car and was unsure on what I wanted. The staff were patient with me and helped me pick what was best for me! Car is in great condition, drives smoothly and has warranty! Can't complain at all, thanks!

I bought a Jeep cherokee from Vibe Motors and the car was perfect and exactly as advertised. They also assisted me with getting the tax sorted and answered any questions I had. When I came to collect the car they had it all ready to go and

I dealt with them three times during a year to buy a car for me and another for my wife, and once for a friend, and every time I found them with the same high level of service, and I found the prices for them very reasonable. Thanks guys

The car i saw on the website was not in same good condition, they made the pictures in the darkness. The car was scratch, and dirty inside and outside. The guy said its ok, its fine. I lost 10 pounds for travel. Thanks for the lie.

called vibe motors team and booked an apointment then made my way. The sales guy was very helpful and recived an excellant service. Been driving the Bmw for over a week and very happy with car i purchased. will 100% recomend them.

I bought an Audi A8 for a great price. The car is in great shape inside and out. Very friendly staff and good customer service provided by them. Couldn’t be more happier with the car, would definitely recommend. …

Very happy to purchase my new car! Yasir was very professional and helpful. I had an issue with my NatWest Bank account but he was very patient with us. If you ever new a new car, I would recommended paying them a visit.

Excellent service with these guys buying my 3rd car from them. Always treated with respect and care and always been listened to. Can’t go wrong with these guys will be back soon for my 4th Thanks guys !

I bought a vw passat 2015 from vibes, I can say that I didn't have any problems with the car, but look twice at the tires, otherwise they showed professionalism, and prepare to be a good negotiator

Good service, had no problems, guy I was dealing with was really nice! Let me come back and pick up free hubcaps, car was in good condition, good value, very happy with my purchase. All good!

Nice to meet but don't tell you all that is wrong with the car like only one key fob working and electronic boots doesn't work as parts missing other than that the car work fine just a shame

Travelled from Great Yarmouth to buy car in this dealership, very helpful and I had my pre approved finance so, I could drive away my car on the same day. Very helpful and friendly staff.

Great Exprience Very friendly and most importantly honest peaple efficient process and very happy with my new car Would recommend them to anyone who needs a high quality used car.

Excellent customer services - very friendly and open about everything. Large range of cars to choose from at a reasonable price. Opening hours are convenience to too. Recommended

Fabulous service, very helpful and patient , couldn't do enough to help us, great value vehicles, clean, and reliable. I will refer you to all my friends and family. 100%

Absolutely disgusting what they advertise is all False wrong information has spent well over £1500 In just a few months Will be taking this mater to trading and standard

Very friendly staff qnd extremely HELPFUL. The best thing is that they actually advise you and not just try to sell you any car. I would highly recommend this place.

I went to vibe motors to view a car and there customer service was excellent and they helped me a lot with the purchase. I will definitely recommend this dealership

So pleased with my new vehicle. Windows were not working, contacted vibe motors and they hellped me repairing it. Transaction was very smooth from bigening to end.

Wasted my time travelling to the worse car lot I have ever visited the cars I went to view were not as described and they did not mention any of the cars defects.

A great place to buy a decent care. I got my first car here and will surely get my next one here in the future, as their car is value for money. great job guys

Do not go to this place, they will waste your time and try and sell you car with faults, very unprofessional and rude people working there. AVOID AT ALL COSTS

Good fair lads. Professional non pushy staff. Good selection of decent car's, traveled from Brum & would do it again. Will update when warranty up …

We were told to come and see a car on Saturday and drove for an hour to find it closed with no one answering our calls. No replies to emails or calls.

Very happy with the vehicle I purchased, I was look after and stuff very friendly, really recommend VibeMotors when purchasing a new vehicle!!

I got the car that I was looking for while, very good service and very professional staff. Thank you vibe motors. 100% recommended

Very friendly and professional people, they got quality cars and really honest about them. I highly recommend them. Thanks guys!

Good customer service Happy with the way i was treated Good hospitality,i would recommend Any one To buy Happy with my purchase

Excellent service, very happy with my car which i got from Vibe motors with a good finance deal, fast and smooth transaction

With deal with a bussines and they so profesional and the customer services great i will recommended they the best.

Great customer service, good selection of cars and they sorted me out on a good finance deal on my new Mercedes

Got a very nice car been driving it for over month now Very good customer service and will recommend them

The whole team here are really nice, lots of choice, very helpful, great car buying experience all round

Very happy with the service I received, Definitely Recommend to buy a car from them with confidence .

Bought son his first car from here. Great team. Very helpful and know exactly what they are doing!

Untrustworthy garage, booked to see a car and they didn't even bother to let me know they sold it.

Very happy with my Volvo, great service, friendly staff and on top of that a great car. Recommend.

Very honest guys Nothing to hide , you just need to ask straight question to get the right answer

Highly recommend. Very happy with car I purchased. Good customer service. Thankyou vibe motors

very happy with Audi that I purchased, very good service definitely recommend vibe motors

Very good service and extremely happy with the car i bought from them. %100 recommended

Marvellous used cars with amazing customer service. Defiantly recommend vibe motors.

Sold my son a car that after 2 month. Has a fair few issue. And wattany is useless

Advertised as clean car with no issues. Car had damage and engine making a noise.

Great Customer Service. Above all, the car I bought there was absolutely great!

Great service, friendly staff and above all the car is great. Thanks so much.

Really easy transaction and we’re really pleased with the car …

So far it was good experience. Mr Ali the owner was fairly good.

Professional and helpful staff They have cars for all budgets

Extremely happy with car I bought. Very good customer service

£15000 for a car with rust. Poor pictures. Waste of time ....

Wide variety of options, happy with their customer service.

Best of the best very reliable professional friendly staff

Excellent customer service. Would recommend this dealer

Got my baby,very happy with the service. Happy customer

Good place to buy cars and they where very helpful.

False advertising had scratches all over the car

Reasonable stock but no great selling technique

Very happy with the service I have received!

Good service and the owner is a great chap!

Good customer service, I was very impressed

friendly sales people no pressure good cars

Selling dodgy unrecorded Cat vehicles

Nice cars and good quality

Very good customer service

Best service