The good: The store is very clean and it is obvious that the staff takes pride in its appearance. Everything including the mens rest room was spotlessly clean. The staff themselves are friendly and really very helpful. If my review was based on these two items alone then they would easily earn five stars. Unfortunately, there's more to be told and that's where "the bad" comes into play. I recently switched to Walgreens because the Rite Aid pharmacy that I had used for years was one of the 1932 stores that were bought by Walgreens. The transition did not go well regarding my prescriptions. I was told that some medications had no refills remaining (they did as indicated on the number of refills remaining shown on the current pill bottles). The cost of two of my medications increased dramatically. One medication increased from $25.00 to over $60.00 for the same medication with no change in my insurance plan or coverage. The cost of another medication increased even more than that. They simply charged more for the medication and my insurance company paid the same percentage as they historically had for years.As a commodity, I can not justify spending more than I need to for the identical product. Consequently I will likely be filling my future prescriptions elsewhere.

The brunette on 6-21-21 who was manning the pharmacy drive-thru at around 11:30 am was rude. She couldn't find my prescription that was just called in 2 hours ago. Instead of letting me know that she was having trouble, she left me sitting there forEVER. I didn't know what was happening, so I hit the call button. She ignored me. I hit the call button again. She ignored me. I finally was waving my hands and then she finally told me that she was looking for it. She was not apologetic, polite or courteous. When she FINALLLLY found it, she ever-so-slowly rang it up, threw it in the drawer and barked, 'What's the address? (because she has to). That was it.. No, sorry for the wait....No... Thank you....have a nice day... In fact, she never even gave me a total ($). Nothing! She was letting me know that she wasn't speaking to me because I inquired about why it was taking so long. All I said to her was, 'What's wrong?' I'd been there a long time! To have someone on the front lines means they need to be speaking to people, saying please and thank you. Get someone better or retrain...In fact, I'm transferring the RX somewhere else--so I can make sure I don't have to deal with her, again.

@Andrea Starnes. Really? Whose fault is it that you did not obtain or renew the Rx? @Chris R. Ask for manager next time. @W. R. substance? why is it the worst? write a review! @Julia Garcia. Let the manager know. @Miya Carter. Why was the Pharmacist rude? All of them? All the time? or you just did not like outcome? Write a review that is helpful. As for me, Walgreens Pharmacy has been diligent filling my Rx's. Specialty Rx in Durham keeps Rx on file, fills Rx and forward to local Pharmacy for me to pick up at my convenience. I do not have to pay a business to accept parcel or take off work and stay at home. The local pharmacy can be slow to recognize you are standing there so I will say hello to get their attention. Sometimes customers picking up Rx seem to want to have long dialogue with Pharmacy Techs and the techs do not acknowledge you standing there. The store itself is kept up, organized, and has some good sales so I like to browse while I am there. -Frank

PHARMACY: this is hands down the best pharmacy in the South Charlotte area. Not because they always have the medications on hand, even certain controlled drugs that can be difficult to fill at other pharmacies, but because their staff has always gone above and beyond for their customers. Bri and Jackie are knowledgeable, detailed and always have a smile! Lilliana is always willing to help so don't be shy if you have a question! She has the answer! In the two years I have been filling our prescriptions here, I don't think I ever had a problem that wasn't easily solved! And after reading some of the reviews, I think some people forget this is still a corporate pharmacy and they have rules to adhere to themselves, regardless of the doctors! Everyone knows some of these doctors can be sketchy so we can't blame the employees for covering their butts!

This company should do better with protecting their employees and customers during this pandemic. There was a crowded line, customers walking around with no mask or gloves! The employees are doing their best to protect themselves by wearing a mask but their mask protects the customer. If a customer coughs or sneeze with no mask on the employees are not protected. I was on a isle when another customer stood by me without a mask and disregarded the social distancing rule! I was so uncomfortable I left the store! Walgreens need to do better.. No Mask (scarf, cloth, etc) No Entry!

Always so helpful and personal! I love the staff and the app and pharmacy systems. From pharmacy staff to cashier's to management I can't say enough good things. I just left this store and I was there 5 minutes and got my prescription and toilet paper and witnessed a manager buying a water for an elderly customer in need of help finding her way back home, while the cashier called her home to inform them. Seriously!?! I'm there 5 minutes and I still see 3 staff members being so sweet and helpful to me and others. Thank you to all the staff working til 9pm on 8/10/2018

Walgreens was my go to place in the morning for last minute items I need to get through the day. However, one particular cashier at this location is always so nasty! Not everyone is willing to smile or be happy in the morning, but when you walk into a store and are greeted with a frown and a look of disgust, it doesn't help! I have vowed not to return to this walgreens, especially when I see that particular cashier around, I just turn around and go to the Rite-Aid up the street! Everyone else at this location is AMAZING! Just one bad apple that has driven me away!

This pharmacy is legit the worst pharmacy with the worst staff that I have ever dealt with in my adult life. I have never felt so judged in my life. Nor have I been told that they would not fill a prescription. I just had a c section and they will not fill my prescriptions, even though the doctor wrote and called and said the prescription could be filled they still will not fill it. They are NOT the doctors. You are a pharmacist, not a doctor. Let the doctors do the prescribing. Worst pharmacy ever. If you want to be judged then go to this pharmacy!

I stop by this Walgreens multiple times a month. It is always clean and I regularly find things I need on my shopping list I didn't expect them to have. Very convenient. In general the cashiers and all the pharmacists I have encountered are very nice and the pharmacy hours are better than the CVS I used to use. My only complaint is due to the set up of the roads around this location is a bit awkward to turn in to, depending on which direction I am coming from, but it is worth the minor aggravation to have nice pharmacists and a clean store.

Walgreens located at 7828 Pineville-Matthews Rd, Charlotte, NC 28226 had fully stocked shelves when I visited this location for the first time. Employees were friendly and helpful. I didn’t get any Prescriptions, so can’t comment on their Pharmacy, it this Walgreens seems to be run very well, and was spotlessly clean which is great. I’m sure this is a very busy location, so complaints are bound to exist, but my visit was great. This is a mid sized location to me.

Was at the pharmacy early this morning and the lady helping people was extremely rude to an.older gentlemen! Because she had a line and it was busy! He pays like anyone else why get an attitude for him being elderly. If they would have sent me a text letting me know it was ready but did not! This store is the worse I recommend going to another store! ASAP! THE RUDEST people at pharmacy

This is the worst Walgreens in Charlotte. Came here to drop my fed ex package off and they put it in the pickup location so it was sitting in the store for 2 days luckily nobody stole it. Came to pickup my prescription and I’m typing this as I’m waiting in drive thru with not one employee in sight. Just shut the whole store down. ✌ …

Ever since Patti and Catherine left this pharmacy has gone to pieces! The pharmacists especially Brodowski is rude and the wait is extremely long.The only upside are the people who work in front of the pharmacy.Also the cashier in front as u walk in is terrific and friendly.The pharmacists need some friendliness and compassion.

Inconsistent messaging and policy between locations is a huge concern. Especially when stores are only a few miles apart. One day they have a card on file, the next they don’t. One day they refill medications on a certain date, the next they don’t. I travel a lot It’s very difficult to plan when there is so much inconsistency.

Stood at the counter for about 10 minutes while employees ignored me. Finally, the manager walked up and they couldnt find anything else to pretend to work on so one of them attempted to help me. Gave me incorect info. Accused me of money laundering and then went back to pretending to do work.

Ran out of my dog's medicine and the pharmacist (a guy, sounded Indian) would not refill her prescription without my vets consent. Well, my vet is closed because it's Sunday and I've been refilling her meds at this Walgreen's for years. I hope my dog doesn't get very sick because of this.

The young pharmacy associates border on rude and they are definitely are not helpful. I called to make sure my prescriptions were ready before driving down. All my order was not ready and the demeanor of the young girl was combative and non-apologetic. Corporate chain for you....

Spent 45 minutes in pharmacy drive thru and there were only 2 cars in front of me. Employees are at times nice but I’ve picked up a prescription and they acted like it was my fault I was over charged. I’m not sure if they’re understaffed or what, but I often leave frustrated

Every time I need a special battery or tech accessory I always start (and usually end) with Walgreens. You always have what I need. And while I’m there I buy other necessities so it’s a success in all ways. Thank you for making room in your stores for what I need!

I don't understand, I have been getting my prescription filled here for 5 years. You should have a standing order for my refill but yet I have to drive all the way back from Indian Land TOMORROW because you could only give me a partial refill? Very poor service

Very rude at the pharmacy- told me “Nevermind” in a rude tone when I asked to redo my phone number for my rewards. And then had an attitude the rest of the transaction, most of the time you expect a you’re welcome when you say thank you and not a smug look.

I ordered an item yesterday night but unfortunately the order didn't reach to Walgreen as they had issue with the device. I requested them to give the item which is in store after i show the order number but the store person rejected. I was

Just love this place wide open floor plan also allows you to deposit cash on your cash app black card only real quick location that actually works. 7/11!!!!!!!!! Says it except cash app money but unless there manager is there they don't.

Nasty cashiers - This Walgreens flip-flops on whether you can purchase gift cards with a credit card. Most days they let you, then some days you get a cashier that claims it's corporate policy to only allow cash payments (which is a lie).

They are very helpful every time I visit this location. Whether It is in store or drive thru. The pharmacy is always on point. Sometimes this store appears a bit understaffed yet they truly hustle to get you in and out.

They need to up their game. Very slow. Medications neve ready on-time. Last time came the second time in 2 days only to be told their don't have rx needed in stock. Switching it back to cvs.

This is the worst Walgreens Pharmacy I have ever used. I have been here three times and each time the 15 minute wait turns into an hour. The pharmacy staff have the worst attitudes. Enjoy.

How long does it take to pick up a prescription? I'm standing here alone for almost 10 minutes. 3 pharmacy dmployees have walked by behind the desk. Someone will be with me... right.

Pharmacy on site, also a variety of items for sale, candy, snacks. OTC meds, diapers. Makeup, nail polish. It carries about anything you may need. Great selections to shop for.

The pharmacy took over 2 hours to fill a prescription that I set and waited on. They had no remorse and their customer service was horrible! I will be contacting corporate!

How f-ing hard is it to update insurance information? I kind of figure if you do it correctly the first time you wouldn't repeatedly ask for my insurance card.

Always so nice at this location, ALWAYS has prescription on hand so I don't need to go somewhere else, and when I go to photo, they go above and beyond!!

Very difficult to get a prescription picked up with poor customer service at the drive through and long wait times. I won’t be returning anytime soon.m

The pharmacy is very slow. The drive-thru line is never attended to, so you almost always have to go inside. When you’re inside, service is very slow.

Pharmacy is incompetent. The rest of the store is ok. Whatever you do, don't let Ben Valas help you because he doesn't want to do his job. :/

Poor customer service/wait times. They call and email to notify you that your prescription is ready, then when you get there, it's not ready.

Came in an hour ago for my booster shot. Still waiting. Very poorly run pharmacy. I'm reminded why I use CVS. This is absurd.

Had a slight mix up, Some the store, some me, the customer,… and the store handled it like a champion

Absolutely worst Walgreens I’ve ever stepped foot in. Run from this place.

Wasn’t greeted when entered, although heard other patrons being greeted.