Bad customer service.Viisted the store on 12 th May 2023 to return a pair of shoes.The blonde sales girl No smile on the face, no greeting, no friendliness,grumbled that I have brought the wrong box but I gave the receipt the box was the other pair I bought.I said thank you after she processed the payment back to my account.She didn't even acknowledge me.I gave her back the plastic bag and told her its nice to say something nice when some one thank you and she said I did! In a firm voice and screamed Bye! When I was out of the shop walking away.Very sarcastic.She was ablonde girl .I didn't see her name.Bad customer service .No more shoes from Williams Thank you.

Today I was thoroughly impressed with a shop assistant named Felicity. She was incredibly helpful and went out of her way to assist by asking questions to figure out what I was after as well as getting any shoe size I was wanting to try on - all with courtesy & friendliness while the shop was busy. She competently juggled several things at once. I think she should be acknowledged for outstanding competence & customer service.

Impressive selection of shoes. Was very happy with the service provided. Can't remember the name but, she was very helpful in finding the required size and also offer to make an order and send it a cross if the size was not available. There was a buy one get the other 1/2 price offer, so got two pairs of shoes. One business and one casual. Very happy with both the shows.

Had a good experience when buying shoes but due to poor quality both of my daughters shoes broke within two weeks a day of each other. Upon taking them back was met with poor excuses placing the blame on my kids. It is clearly is poor manufacturing! Not how you deal with a customer! No apology nothing! Needs customer service training!

Dropped into buy a pair of school shoes for my son. Omi was so very helpful and friendly. The best shoe shopping experience we’ve had. I could see the other sales person (older lady) was quite harried though. Suggest more team members on the floor as it was quite busy. Thank you again Omi for your wonderful customer service!!

Saturday 26th august I went to purchase my son school shoes and both girls working there couldn’t be bothered, the young girl with long dark hair was to busy talking to her boyfriend and if you check footage you will him sitting there for ages, they didn’t even measure my sons feet, what happened to your customer service?

Incredibly helpful and knowledgeable staff. Didn't have the shoe I wanted in my size but was able to find another store only a short walk away. Great selection too. Their genuine leather shoes last long enough and are comfy enough to justify their price.

So my wife, son and mother in-law came in today to redeem a gift voucher and revived a less than satisfactory customer service experience from the middle aged brunette sales lady. They left and went to south land instead.

Did not have any sandals in my size. Any at all.... I suggested she "just bring out what you have in my size" and the assistant came back and said there was nothing.

Absolutely best service, staff were run off their feet very friendly very attentive to every customer in the store and there were lots of customers.

Good shop to buy reasonable shoes and sandals as long as you know your price range..lots to choose and staff are quite helpful to help you..

Good shoe shop with plenty of range and good prices. Staff are nice and helpful and store is neat. Recommended for footwear with good value.

I’ve been waiting for a good 20 mins and the lady that’s on today is so arrogant. I normally come here to buy shoes but would think again.

There are a great range of shoes with great prices. Only problem is which ones to choose? Staff were very helpful and friendly.

Great customer service, even when the store was busy the Sales staff were very helpful

Today i have been here around 4.50..the worse customer service ever

Full range of styles and sizes, wonderful helpful staff.

Most of my shoes come from here it's a great store

"Great customer service and knowledge of boots”

Great help great customer service I.ll be back

Low quality and costumer service horrible!!!

Good price and good service from staff

Great products at reasonable prices

Good customer service lovly staffs

Staff were really helpful

Poor customer service.