Bought a new Nissan Navara in February 2022. The sales people were fantastic. When it came to the service department that was a different story. We had electric breaks installed ready to use the car for towing our caravan. When we connected our caravan to the car the lights didn’t work on the caravan. We then tried our other car which is a pathfinder and the lights worked fine so we new it was the car not the caravan. We took it back to Nissan Yarra valley and they looked at it and said it was a harness wire and we had to wait 4 weeks for the part to come in from Japan. 5 weeks later I hadn’t herd anything so I called and funny enough the harness had just arrived that day. So they had it for a couple of days and said it was all fixed. Attached the caravan to the car and still not working. I took the car back and showed them video that I have taken with the caravan on the Navara and the caravan on the pathfinder so they can see the difference. They said bring it back. They then sent me a health check video with a vehicle light checker saying everything is fine. But clearly it’s not. We then used a multi media to check the voltage it was coming up with 7 volts when is should of been 12. I then rang Nissan Yarra valley and said if I took it to a auto electrician would you reimburse us the money they said no. Basically not there problem. Took it to the auto electrician and they said the trailer plug earth was fixed to chassis, chassis earth was not connected body or battery. It now works fine.

My husband and I recently bought an X Trail here and we cannot fault the service we received. I was initially looking at buying a Holden and was struggling to get a return phone call from them so decided to look elsewhere. I called up to ask for a bit of information about models etc and was pleasantly surprised by the level of customer service (we initially spoke to Nick who was fantastic). We came in the next morning and spoke to Michael who showed us around the different models. Super informative, non-pushy, happy to answer all of our questions. We had a think about it, test drove a car and then put a deposit down. Fast forward a few days and we’re now driving around in our brand new X Trail and absolutely loving it. I would highly recommend Yarra Valley Nissan to anyone who wants to buy a car and get a great deal. From start to finish the process was quick, easy and stress free! I would also suggest the dealerships in the area take notes on how nissan run their business and treat customers!

Went in today to look at potentially purchasing the new Nissan patrol. We were greeted very promptly by a sales agent named Michael. He was extremely helpful going through the specs, differences and features of the vehicle. He had a huge source of information and spoke considerately to both my husband and myself. I found in the past purchasing cars that I’ve often been quickly dismissed by the salesperson who will only deal with my husband. This was certainly not the case. He was very knowledgeable vehicles and took us quickly through all its features and benefits . He Readily ranged a test drive of a vehicle but unfortunately we had to leave Due to a family emergency. I would highly recommend anyone who is looking to purchase a new vehicle or get information on Nissans range of vehicles to speak with Michael .

I have just experienced possibly some of the best customer service from Nissan Australia and Nissan Lilydale. A few weeks ago, my car broke down which is out of warranty and l had it towed to Lilydale Nissan Who to my surprise looked at the car straight away and started the problem solving process. In the end it was looking like a very large bill, but Lilydale Nissan contacted Nissan Australia and they come to an agreement to help us out with the cost. l really have to add they made this arrangement off their own back with Nissan Australia. Looks like old fashion values are still around today and l cannot thank Nissan Lilydale and Nissan Australia enough as l don’t know what l would have done without their help.

I purchase a vehicle from here and to date I have not had the vehicle transferred Into my name. I have been given numerous reasons why this simple process is taking so long like photos got mixed up it will be sorted today, 2 cars the same it will be sorted today, so sorry this never happens it will be sorted today.it will be sorted today, it will be sorted today,so I rang vic roads today to ask if they new what the problem was and was told they have received nothing from yarravalley Nissan and the process hasn't been started yet.love the car but very unprofessional to deal with and communication is very poor. personally I would look elsewhere.

This is where I go for my service on my new(ish) Xtrail. I trust this place, the staff are really friendly, great at communicating and very respectful of my car and how precious it is to me. They leave it clean, costs are explained well and ahead of the service, no suprises, and love the customer service, especially remembering their clients even though they only come in once a year. I've never had any damage to my car from this place, and I look everytime I park my car anywhere. Once I went to another dealership across town for a service and had a terrible experience, this place keeps me at ease. Can't recommmened enough.

Desperately disappointed...Car broke down Dec 23, RACV said it was mobilizer. Trouble shoot with lady over the phone who was VERY helpful, but no good. Google search revealed likely and common steering wheel lock issue. Had it towed after Xmas (of course!). Confirmed it was common issue. Part was $1000! Total cost, $1450. As I went to leave, man says "by the way, your air bag alert is flashing on the dashboard and you have no horn. It's nothing we did. The part is $380, we can do it next week." (Ahh no thanks!) And when I finally get my now unroadworthy car home, discover my reversing camera is also now NOT working. Grrrrr

This is my second experience with purchasing a vehicle from Yarra Valley Nissan Lilydale, The last time was in 2010 and we felt like we were treated with near distain on delivery. Not to mention the (lemon Navara D22) that was handed over, I swore that I would never buy a Nissan again (bloody disappointed) Fast Forward to 2019' Nick and he's team gave us a far superior experience. Delivery was totally different, we were treated very well. The D23 that we have purchased is a far better beast compared to the D22. A well balanced vehicle, comfort and versatility. I'm glad I gave them a second shot, so far so good

Staff here are super friendly. After reserving a z online they called to catch up and sign some paperwork. In person they were all super friendly and helpful. My little one was playing with a 1/32 model in the show room and they told him he could have it . (He has enough at home) but it was the gesture and warmth that stuck with us. Also let me take one of the Nissan Z's they had in stock out for a drive in the countryside. Would recommend this dealership to anyone. Regarding car delivery times that's out of the hands of the dealers so that won't really sway my review. Thanks again for the pleasant experience.

What a delight! From walking into the showroom to check out options for a new car I approached by Michael who was professional relatable and informative, he addressed what I was looking and answer all my questions and a few good tips! Quick chat with Charles in finance made me feel comfortable I was in the right hands. Coming from a sales and finance background always a pleasure dealing with people who treat you like a person rather then a sale… So today I picked up my brand new Nissan and haven’t stoped smiling since! A massive shout out and thank you to Michael and Charles your legends in my book!

Picked up my new XTrail today! So happy! What a great experience at Yarra Valley Nissan. Michael was so easy to deal with, from the minute I walked in to Nissan until the moment of collection. Michael listened to my needs and together we came up with the perfect vehicle for me and my family. I had been searching for a few days before I went in to YV Nissan and some of my decisions not to buy other cars were based on pushy and arrogant sales people so I really appreciated Michael's honesty and relaxed nature. Very professional and a credit to the Company.

Absolutely the best Nissan service I’ve received! I went into YV Nissan to get an unusual sound coming from my wheels checked (after a very recent service at another close by Nissan dealership) and they took it into the workshop to check it. Shockingly, my pads were gone and the discs were wearing. They knew it was unsafe to drive so fixed it immediately for me and offered a loan car. I’m so incredibly grateful that they were able to rectify this, so as I could drive myself and my children around safely. Thank you guys. Keep up the fantastic work!

I was impressed with the cleanliness and the attention to observe distance regulations at Lilydale Nissan. As l waited for my vehicle to be serviced, the service receptionists checked regularly on my comfort and offered beverages. I was kept up to date with the status of my vehicle and when completed my keys were sanitised before returning and my vehicle had also been sanitised. Nissan, Lilydale’s attention to detail, sanitation and the service of my vehicle was exemplary. Well done to all!

I had the pleasure of Meeting Simone from Yarra Valley Nissan when I was in the market to purchase a new car, Simone was so wonderful to deal with so knowledgeable on the vehicle we were looking at and not at all pushy just supportive in helping us to decide what we would like. I also dealt with Nicole and Charles in the finance department who again were fantastic! Thank you again Simone for making pick up my New Car so fun you are such a great asset to the company Cheers Di

The team at Yarra Valley Nissan have provided excellent level of service and professionalism when servicing, rectifying and communicating the requirements regarding my vehicle. The actual payable amount was half of my expectation which was a great relief and welcomed news to receive. The attention to detail and care for my vehicle and customer service was outstanding, I picked up a washed vehicle which is always an added bonus. YVN is my service choice regarding my Nissan.

Yarra Valley Nissan Lilydale service department has been looking after/servicing our cars for so long now and we are always happy and satisfied with the outcome from booking to collection, special mention to the advisor Jeff Howell, THANK YOU. With YVN Lilydale service department always gave us confidence and reliability that our vehicle was in good hands and always fix its concerns and on time. Professional and expert mechanics. Thank you YVN service department.

Thanks to Ross and his team, my first experience with the dealership in this location (Previously not that impressed when operating out of the Toyota workshop), I could not be happier with the service on me Pathfinder Ti 550. A new vehicle to me, and the first time I’ve had a vehicle serviced there, 80,000 major service. Excellent, efficient job, and even a follow up call to check everything was OK. Well done to the Service Dept staff. Thank you.

I purchased a Nissan X-trail last month from Yarra Valley Nissan and was looked after by Ian Bowman. The service he and the rest of the staff provided me was exceptional. The entire team was friendly, courteous, helpful and genuine. Nothing was ever a problem for Ian and he went above and beyond my expectations. I will alway return to this dealership for the purchase of a new vehicle and would highly recommend using them to purchase a vehicle.

Thank you to the team at Yarra Vally Nissan. An exceptional team of people willing to go the extra mile. Dave is very professional and takes his role to another level, even when I contacted him out of hours he was always polite and helpful. Thanks to Nicole for her service sorting through the financial details for me, it was a pleasure working with you. I look forward to future business.

Efficient and timely service. Went above and beyond, as they always do. Service completed by the exact time they advised it would be. Friendly staff who actually listen. I asked if they could look at a small cosmetic issue, not only did they fix that, they adjusted my clock to the correct time without me asking them to AND gave my car a wash! I won't get a service anywhere else.

I am a new Nissan car owner. It was such a pleasure to deal with a service centre that was friendly and customer focused. They were able to accommodate me at short notice after my own mixup. I was running late to collect my car, but they took that in their stride. I feel more positive about this experience than I have with previous service centres for other car companies.

Great service!!! Nicole went above and beyond to meet our needs! Harrison was a real pleasure to deal with, happy to answer my million questions and nothing was too much !! The whole team was extremely helpful And the whole process was made really easy Very happy with our new car and would recommend Lilydale Nissan to everybody ! Can’t beat this dealership on service!

It is not possible to explain how wonderfully my wife, kids and I were treated by Paul & Kat. We had an amazing experience whilst purchasing our new X-Trail and cannot recommend them enough! I've bought a lot of cars; new, used, dealer and private and this is the first time I can say that WE WILL BE BACK in the future! THANKS HEAPS YVN _ Lilydale

Have been going to Yarra Valley Nissan since I bought my car back in 2010. The guys always do a great job servicing my vehicle. Whenever there’s a problem they explain to me in detail what needs to be fixed and exactly how much it’s going to cost. The staff are friendly and happy to answer any questions you might have. Highly recommend

Great buying experience - I recently bought a demo model vehicle from Yarra Valley Nissan - in the midst of COVID madness, the contactless purchase, and arrangement of shipping to Tasmania from Victoria was a breeze. Great communication from all the friendly staff. Thanks to Michael in sales for looking after everything for me.

A massive thank you to Morgan, Nick and the whole team at Yarra Valley Nissan. Everybody was so helpful and informative. We got an amazing deal on our new Navara. From our first test drive until the minute we drove away in our new car we were kept up to date and so well looked after. Could not be happier! …

Walked into the show room. 2 male staff chatting. They walked through the showroom and walked out. One looked back as he went through the door so definitely saw we were there. Waited 15 minutes in the show room for them to return but then gave up. Very disappointing indeed. Certainly wont be buying from them.

From the first encounter with Morgan I was made to feel welcomed and valued. Two test drives and 3 visits later I had been impressed and brought an X-trail! From start to finish, everyone I dealt with was exceptional and made my experience one of ease. SO happy with my decision and LOVE my new X-Trail!!

Bought a second hand car from Michael and was extremely happy with the car, the communication and the help he provided. Went above and beyond and will always feel comfortable coming back here for another car or my next service. Went back for a quick fix and they were super helpful, friendly and quick.

The worst experience I've ever had not told the truth from the Starr that they are totally incompetent at working on the nissan I needed fixed and trying to charge me 12800 I'll never go back to a nissan dealer ship actually I'd probably not buy a nissa again there head office was just as bad

Booked in for 4 tyres to be fitted an appointment was made for the next morning . They were fitted whilst I waited and they also cleaned the car inside and outside no extra charge. Comfortable waiting area, friendly efficient staff an all round great experience- thoroughly recommend.

I always get my car serviced at Lilydale Nissan where we purchased this X Trail and the previous one. I am very happy with all the staff and mechanics. This time my car was dirty when I took it in and they gave it a good wash and even blackened the tyres. It looks like a new car!!

Had my new tyres fitted at Yarra valley Nissan. When booking I was told to allow for 1.5hrs, a little long but “oh well” I thought. After 3hrs they were able to fit 4tyres I’m glad I’m not paying per hr for this service, Would highly recommend looking else where for tyre fitting.

Excellent service professional and approachable customer service at the front desk of Lilydale Nissan byJeff, Ross , Gemma and Jane. Most helpful and accommodating to listening and to working to meet the needs of the customer. Thanks to the mechanics also working on the vehicles.

My car was serviced at Lilydale Nissan last week during our latest Victorian lockdown. Within guidelines, I waited for the car that was serviced within the time frame I had been allocated. Details of the service were provided verbally and supplied in writing. Well done folks!

Thank you for treating your customers with respect and responding to issues professionally and promptly. I can honestly say Ross is a legend, and thank him for all his assistance. This is the 3rd Dealer we have tried to resolve issues, look no further. 5/5. Many thanks.

Amazing in depth detailed first class staff, Jeff in particular, his very approachable, attention to detail, has impeccable timing for service of vehicles and yummiest complementary of coffee, hot chocolates. 10/10 mins every time. Will definitely be back again …

Fantastic customer service. From the moment I walked into Yarra Valley Nissan service centre, they were incredibly accommodating and helpful. Highly recommended for anyone wishing to have excellent customer service and professional work conducted on their vehicle.

I booked my car for a major service. All work was carried out, the vehicle was washed (bonus), and all work was explained. Really pleased with my experience, and having purchased the vehicle new from Yarra Valley Nissan, I recommend genuine service. Thank you

I can more than recommend Yarra Valley Nissan in servicing my Qashqai. The staff are professional and friendly and my car was serviced to my satisfaction, along with getting a wash and vacuum. Booking was easy and the car was ready at the requested time.

I would like to express my utmost satisfaction with the exceptional service provided by Yarra Valley Nissan. My husband surprised me with a Nissan Patrol from this dealership, and the entire experience was nothing short of exceptional. From

Couldn't be happier with the service we received from Nick Shand and his team. They were a step above other dealerships we visited when looking for our Xtrail. Highly recommend them to anyone looking for an honest and hassle-free experience.

Bought our new family car (2nd hand) from here. We were very well looked after by Michael. He answered all of our queries and told us the history of the car, even made my dad a coffee. Took the car (2013 Mitsubishi ASX) for a test drive and

I recently had my car serviced at Yarra Valley Nissan. I purchased my vehicle and have been using them for servicing. Always very happy with the service I receive and the quality of work provided. Would highly recommend Yarra Valley Nissan.

I have never forgotten my terrible experience when purchasing a brand new X trail from this store..my 13 year old running well, Mazda Metro, with paid up $750=13 months of registration ,and no dents, valued at around $3700. (I would have

Downsizing from a Pathfinder but still wanting good backseat leg room we checked out Subaru, Hyundai and Mazda before coming back to Nissan and deciding on the Xtrail. Michael's customer service and knowledge of Nissan and comparative

Happy with the service from Yarra valley purchasing a new car Alex was great to deal with any issues that I may have had adjusting to my new car I could call Alex and discuss it over the phone no problem. My wife and I are quite happy

Hade my tyres replaced via Tyresales website here. Great service from start to finish, best experience I’ve had with a dealership or mechanic is years. Would certainly make me consider a Renault or Nissan car from them in the future.

Fantastic Service and Very good sales team. I like the video they send after every service before reaching the service Center for the car collection. It’s short, to the point and gives me a glimpse of the vehicle condition.

I have found Yarra Valley Nissan an absolute pleasure to deal with. Car was ready to go at the appointed time. No nasty billing surprises, cost was exactly what I had been quoted, and the staff are amazing and friendly.

Disgusted at the $60 labour charge to change a headlight globe that took less than 10. Minutes I was tossing up between them and Toyota for my new car but not anymore if that's the way they charge. It was pure gouging.

Absolutely brilliant service. I drive an older X trail but they made me feel like a valued customer. Unparrelled customer service in my long experience of the mechanical world. The manager Ross is to be commended.

Called last week advised very nicely to come in for assistance Understandably the service centre isn’t always open with covid albeit being told it was mon -fri until 12pm today was the 3rd time I attempted to get

Friendly polite and knowledgeable staff. Contacted us with what needed doing at 45k service and love the inspection video we were sent confirming same. Looking to add to the stable with the new pathfinder.

Great service from the team at Yarra Valley Nissan, Jane was terrific at locking everything in and keeping me posted on any findings prior to work commencing and the team had the car ready in record time.

All work was carried out to a high standard and all concerns where discussed clearly with me on pick up of my vehicle. They gave me a clear time for pick up and my car was washed and ready when I arrived.

We just purchased our new Nissan Patrol from Lilydale Nissan. Michael Beattie was our salesman. I can highly recommend both Michael and the dealership, they were very friendly, helpful and professional.

The most polite and helpful service agents. It is so easy and comfortable to sit there and wait for your car. The front staff are fantastic and nothing is too hard. We always come here for our XTrail.

Cannot recommend YVN enough. The team kept me updated on the vehicle build and delivery, in the trying times of the post-COVID supply chain. Michael in sales, and the service team - top shelf!

Bought a used car a little while ago. Sales people where great, very helpful. Had some warranty work done with the workshop, very happy with the repairs done. Would buy from here again!

Yarra Valley Nissan is a great company to deal with, they keep you informed all along the delivery process. The service department is also very good to deal with. I love my new XTrail

Very quick to drop off and pick-up a loan car, fantastic communication during the day and effective processing and account itemization at pick up. Very good value and friendly staff.

I had tyres fitted bought online, not from Yarra valley Nissan. Which were fitted in the alotted time. Having the car washed and vacuumed was fantastic, around great service.

Yarra Valley Nissan efficiently and effectively serviced my Tiida at a reasonable price even less than they quoted. Great place and excellent people to deal with. Tony Wall

Due to the circumstances (regarding delivery issues) Nick and Alex were always honest and kept us updated constantly. We were happy with the handover and the car.

My husband and I recently had our cars serviced by Lilydale Nissan for the first time. We are both very happy with their customer service, detail and follow up.

Lovely service, competitive pricing. I had an issue with my new vehicle, (new product), which Yarra Valley Nissan helped me resolve. Great after sales service.

The team at Yarra Valley Nissan are always fantastic to deal with. From the sales team to the service team. They always make you feel like you are important.

Excellent service! Friendly, great communication from Jeff- service department. Alex and Nick sales department great customer service and very professional.

Found Yarra Valley Nissen especially Alex to be extremely courteous and respectful and it was a pleasure and stress free purchasing my new Nissan vehicle.

I found the service team to be very professional and friendly and provide a prompt turnaround for my car. I would highly recommend their service team.

Very friendly staff and appreciated being contacted when parts of the service were more expensive than originally advised so I could agree or decline.

Started out great. Then Cass became such a bloody bully. Blamed me for HER lack of communication. Omfg useless. God I hope she makes a better parent.

I've been using them for my car service. They are truely amazing, very competitive price, clean, tech savy, organised and polite. 10/10

Brilliant work to diagnose and resolve problems. Clean car was great. Thanks Also an excellent new epower xtrail is wonderful to drive.

Very friendly and professional staff who kept us informed of the work required on our vehicle. Thank you so much for your help

Happy with service....as always. Polite & welcoming staff who make me feel comfortable discussing any issues. Thanks again,

Great customer service from Nick and Alex! Very personable and honest with any questions I had. Would go there again …

Great service, video of the service was a nice touch too. If you want top quality customer service this is your place

Jeff at the service desk and all the staff excel in their efficiency, friendliness and professionalism. Thank-you

Friendly staff, good customer service. Last 7 years they have taken care of my car very well. No complain

Exceeds expectations! Ian Bowman and his exceptional customer service is the main reason why we bought

Quality & value. Followed through as per agreed service & repair. Will come back for next service!

They did what we asked that need fixing and was very helpful and was satisfied with the work done.

Very happy with Lilydale Nissan. Job done in great time . Always wash our cars. Friendly staff.

Very pleased with the Service at Lilydale Nissan. Polite, professional and efficient. Thanks

The Sales staff, were very helpful, and went through all the different features of the car.

Excellent customer service and highly experienced service mechanics - car drives like new

Michael and the team have been outstanding, picked up my new Trail today. Thanks guys!

Always an excellent experience. Prompt and friendly customer service.

Great service. They let you know cost upfront and keep you updated.

All good but has a diesel smell in the cab after service

Quick and efficient- everything explained as needed.

I always have great service at yarra valley Nissan

Great service and they always look after us

Nice staff, happy to help in any way …

Great staff excellent car servicing .

Great service and customer support.

Great experience - friendly staff

Friendly, easy and very happy