Disgusting service BP employees in this branch are refusing even disabled customers to use the toilets and they always hang an out of order sign on the door 24 hours a day and you can clearly see only station employees are using the key to use the toilet (( only BP station employees )) No human rights are practiced in this BP branch

I often use this petrol station, but on Sunday 31st October, I came to wash & vaccum my car and was fined £100 for staying beyond the 30 minute limit. It is impossible to queue for a car wash, wash your car, vaccum your car and be finished in 30 minutes. This is a really poor system and should be looked at immediately

Not only I wasted time waiting in a long queue of cars for the automatic car wash, since only one was working that day, but on top of this I get fined 100 pounds! I am appealing against this, but what an inconvenience ! Please maintain your car washes so that there is less time to wait plus getting fined!!

Member of staff did not allow to use an offer for Uber driver because he said I have to have an electric car which is not honest answer. The lady asked him as he has the knowledge. Purely did not want me to get the offer. I am regular customer and I hate to go back to this station.

Most of the time they lock the toilet door and put a sign written out of order obviously it it isn't I go there to charge my car often if toilet closed than I don't buy anything if you reading this especially minicab drivers you do same to show them reaction.

Bought a Vuse Go vape from them, it's one of my favorite brands that I regularly buy and always tend to try different flavours, usually their quality is good, but this one that I bought specifically from this store was bad, either something

A very ridiculous bp station with a stupid and tricky staff who forced me to pay £5 more cash when I have already paid the total amount in cash! It was an early Sunday morning when I just finished payment and went back to my car, they asked

Used the garage for fuel and car wash on Friday 15th June had to queue for the car wash for over an hour ! to top it off they then sent me a £100 fine for over staying !!!!! what a way to treat customers never will i return ! …

Great petrol station but if your thinking of using more than one facility on the forecourt forget it. I just jet washed my car and it could cost me £100 but my tickets under appeal. Thank goodness I didn't think of putting air in my tyres

I charge my car every night at this station and usually i get a coffe for £1, sometimes i get the second one and i only get charged £1, but today the manager of the store didnt give me the second one for £1 , he said you can only have one

Car wash broke down while it was half way, I have chosen premium which was £10, the useless manager ‘Keem’ or what ever his name was gave a another code for self wash which was £6 - not what I wanted and I didn’t even get a refund of £4,

Absolutely disgusting toilet - always! This is not a one off, I go regularly to this station as the M&S food is convenient on the way out of London. If you complain the BP staff tell you it is nothing to do with them. This time there was

They fined me for overstaying the 30 min limit when I was washing and drying my car. How is it fair to charge a paying customer this? They claim there are signs, but how do you know if this applies to paying customers versus people that

You're automatically fined at this petrol station / car wash / supermarket for staying over 30 minutes, which is ridiculous and huge money making scheme! This needs to be cancelled, or I won't be returning -- all they give is a generic

I have used this place for over 20 years - since my dad bought his place in Wales and I drive down the A4/M4 regularly to visit him. I was there on 31 May and bought food, coffee, pumped my tyres and queued for an AGE for the car wash.

Been using this station for the past 12 years, filling up and washing my car. Today I just got fined £100 for staying more than 30 minutes, charged for using their services, which I paid for. It's just impossible to queue, wash, vacuum

I have been few times for patrol but ALWAYS LOO TOILET IS OUT OF ORDEr,, such a management disaster, , i have mentined this issue but unfortunettly manager was so RUDE and very long face, and also he was very aggressive . He told me do

Terrible service. I stopped by on my way home after my night shift to get some essentials from the shop. It was 2:30am. The Go sign for the shop was Green to enter the shop/M&S but the door was locked. The shop assistant was not very

Some really fast EV chargers which is great! Shame one of them took my money £15 and then gave me an error code so no charge. I didnt realise it took my money so tried it again, leaving me with 2 x £15 charges on my credit card.

The staff who work at night . Been very aggressive and disrespectful. The old guy he is asian .swearing to the costumer. It’s not the first time . I got the video will post it in YouTube name and shame. BP Hammersmith

Very Rude staff and don’t use their car wash because they always force you to take the expensive option it depends on how busy the car wash if it’s too busy they will tell you that the other options not working

Parked a few minutes to get a car-wash code, queued half an hour to wash my car, spent some time drying the car and left. 10 days later I got a £100 fine because I spent 63 minutes on the ground... Place to avoid!

Be warned: Greedy BP allow a private parking company to issue fines for £100 if you’re on site for more than 30mins. It’s easy to be there for this amount of time, especially if you have to wait for the car wash.

I only use the gas station and store. Store has a lot of refreshments and snacks but they are a bit overpriced. Never used car wash or bathrooms. Shell gas stations are much better than bp. Go to shell next time!

"We don't serve soya coffee in the morning " (5:30AM) this is some kind of F... joke. But you can buy any other coffee... I think that people working here have issues... I will never use this place again!

Big petrol station where you want to stop to eat something or do small shopping on the way home. But like every petrol station very expensive, toalet very often out of order and when open not very clean.

Second time happening now.... You need to instruct MET Parking Services that due to delays on the pumps and car wash customers maybe longer than they expect. I have been fined £100 again! Get it sorted.

Usually great service here, but this morning at my usual time 06:00, no fresh crossaints, three times now in the last few weeks. Normally they are out at 05:30. Might have to find somewhere else....

Worst BP station ever around London. Especially when specific employee works there which is extremely rude and locks the main doors which suppose to be open 24/7. Big disappointment for all drivers.

Absolutely garbage service I paid for super car wash and when I finish washing my car it was still wet I told them your dryer It doesn't work they said yes because of the weather I told

Convenient store of M&S at BP gas station, car wash, charging point for electric cars, wild bean cafe for your early morning cup of coffee. bathroom/toilet access available at store.

30mins max stay for BP clients and parking fine afterwards - you'll need far more than that if you fuel up and queue in for the car wash, MET won't care about it! Avoid!

Same for me I am a regular client the BP Hammersmith. And also received a ticket because I stayed too long I will contact BP customer service right away

I was fined for staying 69 minutes after washing my car with the jet wash. It's disgusting and I will never use this petrol station ever again.

One of the last petrol ⛽ stns before joining the M4. Convenient stop. Shame their toilets were out of use when only one was blocked …

Pulled in for a quick refreshment stop. The toilets were pretty rank but needs must. Grabbed an over priced sandwich a got back on my way!

AVOID this Hammersmith Flyover BP if you need to use a TOILET. As a BP Pulse EV (electric charging) member I use Hammersmith flyover very

Toilet out of order, since long tine ago.... Such a shame. Thanks for your reply, Shanece. But it not the first time. Two weeks ago, the

Very bad service, workers are lazy, dont clean the toilet, everytime is close. All the time say broken toilet. Very Łazy and unkind

Always use this pump right side car wash dose t dry the car properly the left one does. Please fix it. Staff are good and friendly

Bad customer service the worst I ever seen if there is less than on star ⭐️ I would put it but unfortunately that’s the minimum

Poor customer service Manager even worst Payed 3£ for air that i put in the car because the pump was faulty and they

My favourite fuel and lunch stop for the last 23 years! Kind, helpful staff. Always courteous and professional.

Incorrectly charged £38.13 for a bottle of water and a pastry. Can someone contact me about sorting this out.

Shift manager complete idiot 20 08 2023, stupid and not professional, can't work with customers

You get fined £100 (£60 if you pay immediately) if you stay more than 30 minutes.

Excellent customer service provided by Pandi thank you very much team Bp.

No toilet and no gloves . And no hot food . This garage needs attention

Even when busy you are served quickly Car wash is very good

Never have coconut or almond coffee, always say no…