I took my Holden Cruze to MyCar repair center at Sydenham,Watergardens ,Victoria on the 28/09/22 as there was an issue with water leaking and an oil leak with the engine light on. The mechanic advised me it will take a couple of days to fix and quoted me $2000, which I agreed to pay with the hope that it’d be fixed on time which was 30/09/22. MyCar were not able to fix my car within the given time frame and took 8 days in total to fix my car. When they called me to pick the car it wasn’t fixed properly, however they told me everything was fixed. I made the payment as requested thinking the car was now repaired, however upon leaving the MyCar repair centre the engine light had re-appeared. I returned my vehicle to MyCar in the hopes it would be repaired correctly this time around, they worked on it for 3 more days stating it was a sensor issue. After picking up my car on 07/10/22 the engine light had re-appeared by midafternoon. since i had already picked my car for that day and have to go work i was not able to drop it back then and there, when i called them regarding the engine light on they advised me to drop it on 12th oct but I ended up dropping my car off again on 11/10/22. After putting a written complain to MyCar customer complaint team. store manger Michael from Mycar Sydenham called me and advised that they have to change change the valve cover. I was told it will cost me $665 and that he wouldn’t charge labor cost to change it as a goodwill gesture. Besides, he also mentioned that he will try to get special discount for me as they normally order those valve covers in bulk. Later in the afternoon, I received a text message stating my car was ready for pick up. When I went to pick up my car, I was quoted $465 to pay for the job, I paid the quoted amount thinking I was well looked after for the price. I told Michael, I want to see which valve cover he had replaced and that I want to take back the old valve cover with me. He then stated he had replaced the old valve cover with Dorman Valve cover 264-968. Michael gave me the empty box of new Dorman valve cover, inside of which I put the old valve cover. After reaching home , I checked the price of Dorman valve cover online and found it is much cheaper than the price I had paid. Even the reviews for Dorman valve cover 264-968 are not good. Before leaving store, I asked Michael why didn’t he put the genuine Holden valve cover. He advised me due to some government regulations for Holden valve covers, they don’t recommend to use it which I couldn’t comprehend. Online price Dorman valve is less then $350. These Two conman Marvain and Michael have ripped me off so bad , . For a loyal customer who has been your loyal customer since 2014, I expected better service and problem resolution.they have completely broken my trust. I again have reported this matter to customer complain department but haven’t received any response yet. Can someone from head office look into this matter please and do something. It’s not about money anymore for me. It’s about these two conman trying to rip of innocent people.

My brother recommended this shop, so I was expecting that everything will go smoothly. Unfortunately, turnout to be a disappointment. Had my car sent for a logbook servicing, my car is in perfect condition prior to bringing it to this shop, and received it with a damage on my sunroof’s sunshade. I did not notice the damage till I was home. So I took it back to the shop the next day (because it was almost closing time when I picked my car from them) but no one took accountability. Had sent a complaint with mycareteam and told me someone will be following up with my case but no one did. It’s very frustrating to get this kind of service especially to someone like me who is struggling to manage my time from work and studies. Hoping you will improve your service and prevent adding up to somebody else’s already stressful life.

I would not recommend anybody to take their vehicle here. Look at photos attached to show damage done to our vehicle, I would hate for anybody to go through the same stressful experience. Very very upsetting to have them then deny doing this. Multiple attempts to have Brad and customer service team to restore this car to original condition, however no acceptance of liability or duty of care from this store, and to have them deny having any video surveillance to prove their misconduct. Thank you Sydenham store and Brad, for now costing me a lot of money to have my car fixed to the condition it was prior to drop off and unfortunately trusting it in your care.

I booked my car in for a service, the shop has full knowledge of my car arriving for a service. I drop the car off at 8am and ask for a 2pm pickup, I was told that was fine and he would complete all works. I walk back to the shop at 1pm to find not only has they NOT done anything to the car. I was feed a complete BS story about ordering spark plugs and they needed to hold it over night. That is pathetic service by any standard. Was i offered an apology, nothing but weak excuses. Do not bother taking your pride and joy to these clowns. They dont have the integrity to admit to mistakes or poor customer service. Go elsewhere.

Had my car recently serviced and repaired at my car Sydenham. I found the workmanship and customer service to be fantastic and very professional. I received experienced knowledge and a breakdown process of what my car needed and why. I also felt the pricing to be great and respectable in comparison to other quotes I had received in the past. I can’t thank the boys enough and especially Daniel on his ‘ can do attitude’ and willingness to meet customer satisfaction. Highly highly recommended to all my family And friends!

Refreshing honesty! Called on 5th January 2023 to get my existing tyres fitted to my new forged rims. Was told they don't fit customer tyres to wheels,I was surprised considering that's their business model -eg. tyres and wheels (im assuming they dont have the skillset required ) they recommended I try Bob Jane instead. It's not every day someone admits they can't do something and run the risk of damaging your new expensive wheels. 5 stars for honesty, 2 stars for ability.

I have had previous positive experiences at this store but the standard has dropped well below. Poor communication. Car not ready at requested and agreed time. Log book not stamped. Mechanic stated log book could not be found. It is in the glove box and easily accessible. Had to call head office to try to resolve issues. Hope they can return their standards as this service was well below their usual level.

My dad is an elderly pensioner and has been taking his car to Michael for the last few years. Even when they’re very busy, Michael always finds time to fit my dad in, or give him help and advice over the phone and has been very helpful and considerate in helping my dad out with urgent mechanical repairs. Michael is very trustworthy and always fairly looks after my dad and his car. 5 stars to the team!!

I just want to give a shout out to Bill! He was so kind to me, he listened to my concerns and explained everything. He looked at me and not at the computer when talking to me and didn’t make me feel like I was an idiot. I told him that I will follow him to any MyCar store he works at. Bill you are an asset to MyCar and if you leave and go somewhere else I’ll follow. Thank you for your kindness ☺️

Firstly the customer service from start when I rang to finish when the was done has been absolutely AMAZING. They go above and beyond to help and assist. Well done and thank you ☺️ Jergan (Apologies if I spelled it incorrectly) you made me feel completely comfortable with your experience and knowledge. I drove out very happy. I highly recommend MyCar won’t be going anywhere else. Thank you

This branch is nothing short of amazing. I had an oil overflow, came in and they attended to me immediately done is 5mins no charge. The car who did my car was named Nam and just so friendly with the bestest customer service. Thank you guys. This is definitely the kind of service that customers appreciate not because of not being charged but solving the issue so fast. Thabk you once again

I had my dad book in so there was no confusion as to what needed to be done with the car. I dropped the car off, paid and picked it up only to get home and realised that what was specifically booked in was not done but I was still charged for it. I had to take the car back and a 1 hour job turned into a half a day job. I wouldn’t take your car here unless you want to get ripped off.

Will definitely come again! Done everything I asked for correctly!! All the crew is honest and do a run down on the whole car when I came to do the payments!! Very big thank you to Michael and the my car crew. Will be recommending to friends and family for the amazing service towards my car!!! Plus the great deals with the essential plus it’s a money saver!

Good service.The staff did a great job and even organised to have my other car done on the same day even though they were busy, just some feedback it would be nice to place some disposable paper floor mats to avoid boot stains on the carpet and also maybe use gloves inside the car( or clean hands) as I have stains on the driver side door upholstery.

I’ve always taken my car to my car brought my skylines problems all to them and they always fixed the cars issues to perfection… they have a great team who are very friendly and takes good care of owners cars, I would I highly recommend my car Sydenham to anyone as my experience with them have always been great and professional Thanks my car

We highly recommend Ali, Ali and his team serviced our car today. We were a little nervous as he is new to the store, but we didn’t need to be. We found him to be honest and he could have upselled the service package but didn’t. We had some other issues with the car and he took the time to explain and put no pressure on us to proceed.

Great customer service, had Daniel manage my car. Had a punctured tyre, damage to the tyre was pretty severe so they couldn’t repair it and they replaced it with a brand new tyre (same model) completely free because it was still within the 12 month warranty they offer when you buy tyres from them. Really quick turnaround as well!

Daniel, Marvin and the team looked after my car which required service and some tyres. Dropped off in the morning and pick up was on same day. Even waited for me to walk down and collect my car just after closing hours. Thanks to all. Great job. Would recommend for quality , service and good fair prices.

Excellent customer service and very well priced for the extensive repairs required to my vehicle. After the experience I have had, I won't even consider taking my car elsewhere for service and repairs. Look no further than MyCar if you're looking for quality repairs and servicing at an affordable price.

I visited the Taylors Lakes store (near Watergardens shopping centre) last week without a booking and an employee named Michael was extremely helpful! I was very impressed with his patience and knowledge and will definitely be returning to this store for all car-related matters. Thanking you Michael!

Great blokes there. First time coming and won’t be my last. Needed a tire puncture repair and they squeezed me in just before closing and had it done in 10 minutes. Even pulled my car around to the door so it was right there when I left. Would highly recommend. Service is above and beyond well done.

Recently purchased a used car and requested for full service and inspection. Guys here did a great job, and gave me assurance on the reliability of the car. Honest with what is required to be done and carried out all the jobs to high standards. Always satisfied with their delivery of service.

The service is excellent, staff are friendly and explain the work carried out. Michael has previously worked at Mercedes Benz and is more than capable of servicing my Mercedes . He uses genuine parts when required and knows his stuff. It was worth the 45 min drive to My Car Watergardens.

Great customer service! I had previously dealt with store manager Daniel at the Keilor branch and this time round I was surprised to see him at Sydenham! Very impressed with the experience I had today as always! Thank you again to Daniel and the team I will definitely see you again soon!

Thank you too my car I thank you for fitting the car in for service in such short notice and doing everything that's was required 10 out of 10 for your services drives like a dream now thanks for friendly chat too appreciated I wish you all a safe merry Christmas. Cheers Michelle.

Great wheel alignment service and customer service from Michael. He gave me the time and explained him self into detail the issues I had with the wheel alignment. Happy all fixed and happy driving . Highly recommended would come back again if I have any car issues.

I was very happy with Daniel and his team. I needed my front tyre changed along with a wheel alignment and even though they were busy, they managed to fit me in the next day and look after me. I’m very happy and I’ll be coming back to get my new tyre here too.

This has been my go to auto shop for at least 4 years now, and not once have they disappointed me. The crew have always been friendly and the prices very competitive. I take my 2014 Camry RZ here for servicing and I've had zero issues with the work they do.

5 months ago Very friendly staffs. Good price. will definitely get all my cars done here. Quick and easy to deal with... Great job guys... Special thanks to the person in charge I think his name is Marven or Melvin.. Thanks man... Keep up the good work... 1

I reckon this care centre deserves more stars.mike was professional,who was easy to deal with.they have the car ready within the time frame I was given.price for new tyres was great plus few add-ons for free .I would definitely recommend this centre.

Excellent customer service. Went in for a stem replacement on the trailer spare and despite them being super busy they found the time to slot me in and get me going again. Highly recommend. Friendly and respectful staff Thank you And Merry Christmas

Alex and his team went above and beyond to sort out a complex issue with my car. The customer service I received was outstanding and I am very grateful for the time that was taken and the willingness to go that extra mile to get the job done.

I arrived with a query in regards to a dodgy wing mirror that was stuck and the mechanics of it kept going, making a constant sound and could eventually drain my battery. The young lad promptly asked me to come over and see his manager to

Horrible professionalism over the phone, Michael answered my call telling me to hold without waiting for me to reply. Then after 10 minutes on hold, Michael answered again only to slam the phone down after he apologised for keeping me on

I rarely write reviews but I felt it necessary to share my very positive experience in this case. I had my car serviced at myCar at Watergardens today, there was a lot to be done this service as the car is aging so it all added up price

I've booked on line for dropping of my car at 8am and to be finished 1pm, essential service! They did msg me at 12:30 that my car was ready to be picked up and service and check was done and all was good. They are awesome team Thanks

I do not recommend this place, my car was leaking coolant and I wasn’t aware of it. I took it back for service and they continued to tell me there was no issues with my coolant when clearly there was a leak. Horrible service.

Had a great experience bringing my car. Alex explained everything to me in terms I could understand! I’ll definitely be bringing my car here again! Would highly recommend if you want anything explained to ask for Alex!!!

Excellent business. Johnny was courteous and accommodating for a last minute job and also helped get it sorted in no time. Highly recommended and one such business that truly cares of customers and looks after them.

Rang them got a recorded message telling me how wonderful thay were asked me what my issue was transferred me somewhere waited a few minutes told me that thay were to bussy to help and to book on line great service

Marvin at mycar looked after me when I needed brake lights replaced. He fit me in at short notice and his customer service was excellent. Thanks so much, I will be back for car servicing and tyres in the future!

We always receive great service here. The staff are very friendly and offer good advice. Pricing is very reasonable. Works are completed in a timely manner and we've not had any issues at all with the quality.

Great service! Alex explained everything to me, let me know what my car needed in great details so I could understand everything. Would highly recommend going to my car Sydenham and seeing Alex and the team.

Great service from the staff, easy to book & drop off & pick up my car. Service is amazing, will definitely be coming back to this car service again. Very pleased with the process & very happy with my car!

Mycar never disappoints. You get honest feedback and various options of possible outcomes. I have had both my cars serviced through manager Michael at Watergardens and will be back for the next service.

Brought my car here twice in the last 2-3 months - 1 for a repair and the other for a service. Both occasions the staff have been really helpful providing fast and friendly service. Highly recommend!!

The team at mycar always go above and beyond to make the customer happy. I've been a customer of mycar for many years now, and I am always happy with the work they do, and the prices they charge.

Great guys, great service. Was told to come in the morning so as to be assured that my car would be able to be worked on...was ready an hour and a half later. The fellas here are quick smart!

Normally happy with the service at Mycar. But at Watergardens they make you wait until 8am just to hand over keys. This was not my experience at other locations. This seemed extremely petty.

Had four tyres replaced and wheel alignment. Expected them to have my car all day but it was ready within a couple of hours. The prompt service was really appreciated. Thank you.

Super friendly staff, fit me in on same day as i had a nail in my tyre. Found the nail and sent me on my way. Amazing service and very helpful :)

Thank you to Alex for his prompt attention to my flat tyre and got me going in no time…appreciate it mate thanks again for your 5 star service

I had to change my front wheels and the service was outstanding. They were friendly knowledgeable and quick to help. I highly recommend

I have been coming for years and have never been let down. Very professional and excellent service thanks to all at mycar watergardens

They were kind enough to fit me in without much notice, got the puncture repaired super quick and was on the way. Great team there.

Gabriel did an amazing job servicing my car. I will take my car there anytime. Great service and excellent communication.

The worst mechanics I’ve come across, poor customer service and the mechanics aren’t thorough with their inspections.

Would like to just say a big thank you to Alex for his amazing customer service! I would definitely be coming back!!!

Excellent service, no gimmicks, and no dramas. Very happy with the service I received and would happily come back.

Impeccable service! Alex was so friendly and attentive when I came in. Would definitely recommend mycar Sydenham.

The service was so quick, so easy and the gentlemen at the reception desk were outstanding! Will be coming back!

The Team at “my car” in “Watergardens” in Sydenham Victoria they did a marvellous job. I recommend it to anyone.

Car was serviced and thoroughly checked, called to advise issues and get the go ahead to fix on the day. Thanks

Never again take my car there again ruined my car wrong oil lifter noises took it to one big rip off

Extremely happy with the work they have done. Friendly customer service and will definitely be back.

Very good experiences here along with good advice for jobs they were unable to do themselves.

Great service. They were fully booked but fit me in. Price was good too.

We’re quick to repair tyre and provided a great service

Very helpful and kind staff. Quick and cheap fixes.

Great experience, very friendly staff …