Had a great experience on the phone when I put an exercise bike on hold. Checked with the staff member to see if it would fit in my large four wheel drive she said yes with the seats down, no problem. Drove 45 mins today to pick the item up to be told they couldn’t assist to get it into the car and that I needed to bring someone else back with me or I could just get a refund. Said I should have been told on the phone that I couldn’t pick it up by myself (I wasn’t). With no other choice, I went to Bunnings next door (who clearly don’t have ridiculous rules re assisting customers), and one of their staff members (Troy) came back to Rebel with me to assist with my collection. He asked if the (very strong looking) guy could assist him at all and he said no. It then took Troy and I two mins to get the item in the car. Needless to say the Rebel staff had all disappeared by now. Would’ve taken two minutes of effort to ensure my whole experience was seamless. Poor communication and even poorer customer service.

I’ve done click and collect orders at JB-HI-FI, Harvey Norman and The Good Guys throughout the pandemic. Every time they helped put the goods in my car. At Rebel, they dumped all my items onto the floor out the back and left me to put everything inside my car. They’re lucky I’m strong enough to lift all the weights I purchased but I won’t be buying from here ever again. Don’t bother bringing your ID cos they don’t bother to check that either. Lazy service.

I tried buying a Umbro branded backpack and went to the counter only to be told that they weren't selling it anymore and needed to buy something else! Ridiculous, because that was what they put in the sales floor. It's a shame I buy my sporting equipment here and being informed that some products can't be bought and sold. I probably won't be buying from Rebel Sport in Chirnside ever again. Such an appalling shopping experience.

Placed a click and collect. Got a quick reply. I called before pick up and I was given 2 options to collect. I could go into the store or go around the back and someone would put my order in my boot. I opted to go into the store. A Beautiful young girl with a very Happy smile served me. Even though the store was closing the next day and she wouldn't have a job. She was still happy to help.

Went into Rebel Chirnside Park today with absolutely no idea about what treadmill suited our needs or what the differences were. We were served by Phil who was incredible! He had such a great understanding of all the machines and listened to what we were looking for within our budget. All staff at Rebel have been a great help in the past, but Phil went above and beyond today.

NOT HAPPY. Took our item to the register to pay and it scanned at double the price. I queried it, saying I was sure the ticket said $39.99. The female cashier went to check and came back saying, yes the wrong ticket had been put there. Still wanted to charge me the higher amount. So much for honoring the ticketed price :(

4 staff members behind the counter talking, no acknowledgement on entry or exit. Was going to buy 4 smart watches for family Christmas presents. Loss of over $1k sales. Walked up to the black and yellow shop a few doors up and was served in and out in 10min. Same amount of time we were waiting in rebel

The guys that helped us find stock and sizes were absolute super stars!! They went above and beyond to make sure my son was happy and had the right sizes. Lovely girls at checkout were super friendly and helpful as well! Highly recommend this particular store!!!

Front end staff were really helpfull today after I got things wrong. Thanks for your help & patience.

Great service from Phil. Thanks heaps for looking after me mate …