Worst insurance EVER. I ask them what policy I needed for my girlfriend to drive my car and would be covered by their insurance and was advised to get non ownership insurance. When my girlfriend got in a wreck, they refused to cover the accident and advised me that I was paying for nothing and I should just let the other guy sew us.

Have had insurance with this company for years .never had a accident never had to turn anything into them ,in December a guy jumped onto the roof of my car to get away from a dog and did damage ,I was told to talk to my insurance company to

I have been with Direct for almost two years however I recently switched companies. I called to cancel my policy and the customer service told me he would need to speak with someone else in the company and put me on hold. He came back and

My agent was very helpful after calling around getting quotes all day she made things so easy then I didn't get the right deductible for my car lot and she got it fixed within five minutes and I didn't even have to pay more on my down

It was an awesome experience to speak to such a professional REP today who made such a difference in my day. She had the attitude of professionalism, knowledgeable and sensitivity towards my needs, a trait only a few people have. She

When I went in the office to get insurance Ms Janice was so sweet an nice. An she was getting ready to close for the day it was a Saturday. An they closed at 1 p.m. But she a great lady. I give her 5 stars.

Great experience lot of help they sit there and take their time and walk you through it they do everything for you basically wonderful people just really great customer service

Mo was very helpful and has great customer service. She went above & beyond in her efforts to provide me with the proper information for insurance.

Great value, great people. Had a couple of hiccups with some paperwork that wasn't processed correctly but they where on it and took care of it.

Very proffesional and great experience at the madison office..i recommend this branch to any one looking for car insurance

I saw the location but I wasn't interested in getting this type of insurance but the building look good from the outside

Direct is awesome insurance! Good prices, and Dani at the Madison office was a real pleasure to deal with!

Staff was so nice to speak with. Answered specific questions, no beat around the bush. Very knowledgeable

I'm still waiting on my agent to call me back with a better quote. That's been 10 days ago.

Ms Deanna hooked us up!! She did everything possible to help get us driving insured today!

Very helpful experienced and friendly faces. Office was clean and well organized.

Very professional, great agent. In and out at ni time ar all. Highly recommend.

Excellent service 10*stars I will recommend direct insurance to everyone

Good people and very Nice sometimes slow when trying to make a payment

I would never get insurance anywhere else

Affordable and great customer service!

Great service and great personnel

Low payments... Nice people too

Reasonable rates to me anyways.

Always friendly employees,

Staff is very Friendly

Excellent service

Great insurance

Nice