Dear Europcar I would like to thank you for the most recent experience with Europcar. It is often said that a Failure is due to the accumulation of errors, and this has been an accumulation of errors. Error 1 It appears that Europcar Horfield does not maintain its cars very well, and is quite happy to send out UNSAFE hire cars with faulty clutch bearings. This demonstrates that (a) poor maintenance and (b) poor attention to detail. But judging from the google reviews of Europcar Horfield, this is not necessarily surprising for this branch. Error 2 Number 2 on the Saturday morning 29th of April I was not able to contact Horfield, even Europcar customer services was not able to contact Horfield. In fact whenever someone called Horfield, the call forwarded back to Europcar customer service. But judging from the google reviews of Europcar Horfield, this is not necessarily surprising for this branch. Error 3 The ability for Europcar customer service to problem solve an issue is extremely poor. They were unable to get in contact with (a) Horfield – see error 2, (b) unable to obtain a car from bristol airport (c) unable to obtain a car from Bristol South, and thus came up with the solution of getting the hire car trucked to Heathrow airport and then drive back to bristol, the equivalent of 6 hours in total. Error 4 Whilst I was waiting for Europcar Customer services (see error 3) I walked to Europcar Bristol South and spoke to a person across the service counter. Lubo (who is a legend) told me that Europcar had to give me an alternative car. I informed lubo of the situation, and he called the manager of Europcar Bristol airport directly and found that Europcar DID IN FACT have a car, and arranged for me to go and collect it. Summary So what do we have here: • Europcar Horfield does not maintain its vehicles • Europcar Horfield is happy to hand over and UNSAFE vehicle • Europcar Horfield just transfers all phone calls to Europcar customer service • Europcar Customer Service is incredibly useless • Europcar Customer Service is happy to waste everyone’s time (my time, RAC’s time, transport truck’s time) to drive to Heathrow The only people who actually can make Europcar work, are the local franchise managers, and I suspect that is because Europcar Customer service does not take ownership of problems, is able to just hang up and remove themselves from the problems, and most importantly Europcar HAS POOR LEADERSHIP. Yes, you the team leader, manger, or national service manager (whoever even gets to read this), this sentence is specific for you. You the leader should have hang your head in shame, as it is apparently that you are incompetent, and I do hope that other organisation uses Europcar leaders as an example of how not to do things. E.g. I might be terrible at my job, but at least I am not a leader at Europcar, I could not handle the shame.

I had a terrible experience with Europcar and was left angry and disappointed. They scammed me for £60 and their customer service was useless. Do not use this company even if initially they seem cheaper; they will hit you with an unfair hidden charge: When I booked the car over the phone I double checked the price quoted and was assured by the agent that that was the price with no hidden charges, that my 5pm return was within office hours, and if I needed to extend the rental I would be charged at the day rate, £20, with no extra charge. This was confirmed by my booking confirmation email, quoting the same agreed price and stating the branch hours were 8:00 to 18:00. However, after the chap delivered the car to my house and I checked the rental agreement there was a £60 charge for “out of hours”. I rang Europcar for an explanation but was told by two agents (the first extremely rude) that there was nothing they could do about it as they couldn't see the contract and that I had to contact the branch. But they couldn’t pass me through and couldn’t give me the branch’s number. I figured there wasn’t much I could do about it anyway as I needed to leave to catch a booked Eurotunnel and it would get sorted upon my return On the day of my return I tried to extend the rental by a day, expecting it to be £20 as I was told when I booked, but was now told it was going to be £82 for an extra day! Upon my arrival to the branch at 16:50 and to my surprise I find the branch closed so I am forced to use the key return box. When I made a formal complaint to customer services and asked them to review the booking phone conversation to see that the Europcar agent had assured me that 5pm was inside opening hours and there would be no extra charge and that they had charged me £60 unfairly, their response was pretty much: “we don’t care, you signed the rental agreement, and you put the keys in the return box, we are charging you £60”. So I am taking the matter to the BVRLA, the car hire ombudsman. It is also worth noting that even though I was charged £115 to take the car abroad it came without high vis jacket, without warning triangles, and without a GB sticker, all of which are legal requirements on the continent.

Disappointed again with Europcar. Bristol Horfield branch. I’m a Privilege Elite VIP member though I never receive any benefits. On the whole Europcar are more expensive than their competitors but I have used this branch as they are close to my house. Booked my car on their app last week and turned up today at 9:50am to collect my car. The representative again said they could not give me any upgrade. The first car had lots of dents and wheel damage. It was also completely frosted up and therefore illegal and dangerous to drive. I asked the representative for some de-icer but they had none. He got a credit card out and started pathetically to clear the ice. A hire car company unable to de-ice a car! I asked for an alternative and this car was dirty and again frosted up. I had now wasted 40 minutes and had an appointment to give blood at Southmead Hospital at 10:45am. I asked the representative to get it sorted and got a taxi as I didn't want to be late. They called me a couple of hours later to say the car had now been cleaned. I have never written a review before but CANNOT recommend Europcar. I have just looked up and section 41D of the Road Traffic Act 1988 says it is a legal requirement to have a clear view of the road before you set off! You'll get points on your licence and a hefty fine. Worse still you won't see a pedestrian or cyclist and may kill them. Motorists must clear snow and ice from every window of their car, according to The Highway Code.Rule 229 also dictates that drivers must: Demist and clear all mirrors Clean all lights Make sure their number plates are visible Europcar have not done this today. The expensive insurance they also sell you would be invalid If you get into a crash because you didn't properly clean your windows, the insurance company might find you at fault for 'neglecting to properly prepare your vehicle', My simple advice is to make sure your hire car is defrosted and avoid Europcar Bristol Horfield.

I hired a Europcar with my flights with Easyjet and paid in full for the car with extra money for the complete insurance package. In Pisa I had to put 500 Euro on car to cover fuel fines etc OK with that. Checking my credit card yesterday I find that £63.79 has been taken by Europcar on the day after I returned. There was no bill sent to me, nor an email saying they were taking this money, so this was an unauthorized transaction. So I phone Europcar this morning so see why I had not received notification that £63.79 was going to be taken from my credit card. Europcar Customer service informed me that Easyjet had not paid their invoice in full so they took the money from my credit card. The contract for the car hire is between Easyjet and Europcar and has nothing to do with me but they still took my money. If I had got a speeding fine or returned the car not filled up then they could take the money after they informed me that they were doing so. Europcar Customer service then told me that my problem was with Easyjet and it was not their Fault as it was a system error. I asked how many more people had this system error and the reply was it is up to the customer to make a complaint. Phoned Easyjet and was sent a letter stating that Easyjet had indeed been paid Europcar in full. I phoned Europcar hire back and got more feeble excuses. On both phone calls I asked to be put through to a supervisor but this request was refused. If you have hired a car lately please check your Debit/credit card as money money may have been taken without your knowledge.

Terrible experience with this place. I pre-booked a car to take my family and their luggage from Bristol to mid Wales. When I got to the rental place they wanted a proof of address document that I didn't have with me. Sent me to my bank to get a statement so I could prove my address (note that I had my driving licence with my address on, my passport, credit and bank cards all proving my identity so this step seemed really unnecessary and a huge hassle). They said 'we'll hold the booking for you'. I said, 'ok, I'll be a couple of hours'. I tried calling them about an hour later to ask a question. No answer. We go to the bank, get the statement, get a taxi back (besides the hassle of having to rearrange all our plans because we couldn't load luggage into car and go in the morning). Get back there and she says 'oh we've given all the big cars away and only have small cars'. I'm not sure what part of 'we'll hold your booking' means 'we're actually going to give the car away and keep an unsuitable vehicle for you'. We had a look and there was no way we could fit five people and the luggage in. The two women at the desk kept saying they could upgrade the car the next day, not seeming to grasp the fact that the whole point, which I had made very clear from the start, was that we were aiming to travel that day up to mid Wales and this was impossible in the small car. In the end we just cancelled the booking and took the train. Frankly much more pleasant way to travel anyway. But I was totally infuriated by this experience, really disappointing.

I've wasted a large amount of time today dealing with europcar, and it's still ongoing... Booked online with delivery of car for that evening. Had a phone call a few hours before to confirm delivery address was the same as the one on my license. If this information is necessary, why wasn't it requested on the website while booking? Then had a second phone call saying that the deposit payment hadn't been cleared. Money was in account and I had had no contact from my bank. The staff member said he'd phone the bank and ring me back. No return phone call, but the car turned up. The car has a fairly major piece of bodywork damage. The invoice seems to have an additional £10.01 charge and the deposit amount doesn't match the amount that I'd discussed in earlier phone call. The delivery driver isn't able to answer any of my queries regarding the invoice. Get in the car and the keyless-entry key doesn't work. Can work around using manual key, but is very fiddly involving taking the key apart and removing a cover on the door handle. Will now need to phone tomorrow morning to arrange a replacement key or car. Very unsatisfactory so far. Will update with another review after I've dealt with europcar again tomorrow. Hopefully I'll be able to rate them more highly. Update: europcar supplied a replacement car promptly the following day and refunded me for the lost day. They explained that they had previously fixed the key fault ( though obviously not successfully).

This place is absolutely terrible. Last October I ordered a hire car the night before an event and they delivered it to the wrong house, putting the keys through the letterbox so that no one was able to get them back (neighbours must have been away). This meant that after they messed me around the next morning, when their office was finally open to sort it out, I didn't end up leaving Bristol until after 9:30/10. I made it to London for the day-long event at lunch time. The next time I booked a car they parked it across a neighbour's driveway while I was at work and then left the keys in my porch. Now, today, I have not had anything delivered - there is not even a europcar sat on the street like they've wrongly posted the keys again. There's just no sign of anything. And there is no one I'm able to phone about it, yet again, and I need to be in Plymouth for an important meeting at 8:30 tomorrow morning. It's actually abysmal that a renowned company such as this is able to get away with such appalling customer service and quality. How have I been left without a car twice out of the last three times I've had one hired? It makes absolutely no sense.

Checking was slow but not too bad; had to wait a while because they only had 1 person working the counter. She was very nice though. Car worked fine. Things went downhill upon return. The person who was returning the car said it was in very bad shape; we had our two children in the back and it was muddy. There was some sand and a few bits of detritus but I had removed all the rubbish, etc. Would have taken a few minutes with a hover and a wet cloth. They even tried to say the seat was stained; I used a tiny bit of water to wipe off a tiny bit of mud which was on the very edge of the seat. I've returned rental cars in much worse shape and those folks never even blinked. First time every a company has tried to stick me with a "full valet charge" They even did it to the two guys right before me too. I suspect this is just another money-making scheme this branch has cooked up. I'd stay well away from this branch. We've hired from other Europcar car branches before without trouble so hopefully just isolated to this branch.

Do not use! £1400! I realized too late that I’m not the only customer scammed by Europcar. I started with a horrible service when checking in. They just dropped me the keys and make me sign, without offering any explanation and not even showing me the car. This contract shields the company and makes the customer fully responsible. On return, The office was closed, so I dropped the keys in the mailbox. The following day, I was blamed for having done many little scratches all around the car that were not previously recorded in the contract. They have been chasing me until I had to pay £1,400 for some damages I never did. What if those preexisting damages where not listed? What if they made the scratches to make me pay the bill? We’ll never know. But just in case, you better choose a trustable company. Thanks for replying the review. But it is useless to talk to the customer service, as they are the ones who make me pay the unfair invoice. Unless you can escalate to your general manager and apply a bit of common sense.

The worst experience I’ve had from a car hire company by far I gave them a weeks notice as I need a family car with a boot big enough to fix a child pram in on the day I received a mokka the pram didn’t fit in the boot I had to put half on the back seats the power steering is faulty the gear box is faulty when we went to horfield to ask for a different car we were spoken to rudely by the so called “ manager” my partner was frustrated and the manager said there’s no need to get like that is there absolutely terrible customer service car was an hour late we were expecting a large family car when we got to horfield there were 2 large family cars available and the manger said no we can’t give you any of those even though all that they needed to do was to clean them she also kept a large car back for her friend who came from out of the employee area. The manager completely refused to help and said if we don’t take the car she’ll end the hire and we’d have to walk home.

Went to pick up my vehicle, (Bristol Horfield Branch), but because i didnt bring the 2nd page of my bank statement they told me i couldnt pick it up. Told them i would be down the next day with the 2nd page. The next day they had already booked my car out to someone else and offered me another car but of course more money. They also wanted me to prove that my credit card offered rental protection?? . So if i could give it no stars i would of. basically a complete waste of my time for two days. I booked Europcar through a 3rd party, so they offered me 100% refund and booked me another rental through a different company, i went there the next day and 10 minutes later was driving my rental. Europcar seams to make renting a car a difficult experience.

Other staff I met with have good customer service but one particular member of staff of South East Asian origin who claimed his name is 'Frank' is extremely rude, condescending and all round horrible! His customer service is beyond deplorable. For example, when he printed out your hire sheet and you suddenly realise you are being charged £60 extra without any explanation, and you ask him why you are being charged, he responds with 'my friend, do you want to hire the car or not, stop wasting my time'.. and then he drops his pen and paper on the desk in exasperation as if you have no business asking about the extra unexplained charges. Horrible! Also, the car was not checked for scratches which I later found.

We hired a van from Europcar which, it turned out, was unsafe to drive. It had a puncture, low brake fluid, a headlight out, and the handbrake didn't work properly. We raised the problems which were immediately obvious and we're fobbed off by the staff as it was closing time and clearly they didn't want to deal with it. Upon returning there vehicle, we highlighted the issues and raised our safety concerns, only to be met by ride staff who didn't understand these relatively simple issues. We've been promised a refund of half the rental cost, which means we're still paying £100 to hire a van which is not fit for the roads. There are plenty of their rental car companies, so I suggest avoiding Europcar.

I hired a car over the bank holiday weekend. Was quoted £68 the bill is very confusing but I have just worked out I have been charged £180 ! All for add ons I didn't request or agree to. I will update this post once I have been back. The assistant promised me the manager would ring me today, Tues yesterday, no call. I have emailed the Customer Service dept and copied in Eurcar CEO for a response. I notice that the 'Social Media Team' have not commented? Come on Dave. I have now been promised a refund by head office in the next 3-10 days. I will update. I have been refunded today, 5 days later. Take your reading and driving glasses if you are hiring a car is the moral that I have taken from all this.

We reserved a van over the phone but when arriving to collect it was £100 more expensive as we had not paid prior to collection, but we were not asked to do or informed that we should. In fact by contrast we were told by having the email it would guarantee the price. In addition there were many other extras that were not mentioned over the phone, extras for insurance which should have been included which were really expensive. This significantly increased the cost and made it so expensive as to require us to walk away on the day and cancel all our plans. Therefore beware before you buy of hidden extras and totally inappropriate telephone selling. I would recommend other local firms and avoid.

Customer service in Horfield ok. Maybe you should add some people there, because waiting 20 minutes when yoi are on time is too much - 1 person before me - but it is not the bad part. The bad part is that they told me that the deposit will not be taken from ny account when it actually is. I rented car for one day. Now it is 3rd day and I still do not have my money back. Off course, for your accounting department it is ok, but why do I have to lend you my money with no interest rate? I wanted to buy a stuff and now I am rejected. I do not like the situation. Beside not bad car, average price and good cc - you can rent a car 7 days a week - I am looking for something better. Sorry

Hired car, happy with it, photos taken all round by staff at outset..no damage. Got to other end of one way hire to Oxford and told the manual key in the fob was missing. Now in receipt of letter alleging I'm responsible. I have not lost or damaged this key, but find myself accused of it. NOT happy at all. Still awaiting explanation/investigation. Where is policy/quality control on handover of keys and car to hirer? Why no photo of the key itself along with photos of car IF this is going to be one of the things you can accuse your customers about. Very loyal and regular customer, thoroughly disappointed by this FALSE accusation.

DO NOT USE!!! I returned my hire car out of hours and by the time it was checked back in it had allegedly mysteriously acquired damage to it's hubcaps, which I was charged for - as there was no one there to check when I returned the car, I could not prove there was no damage. On top of that, they have used my contact details on another customer's complaint - so your personal information is not safe in their hands! Not a company that takes GDPR seriously - who knows where else my information may have been shared - but they don't seem the slightest bit bothered by this. Be warned - use a reputable company instead!

The branch handed me two faulty vehicles and refused to accept any responsibility. The vehicle had broken down and would not start. When I called the company, they told me to call other numbers, and then they told me to call the branch again. Then I had to go to the branch directly, where the desk advisor told me to call breakdown because the number didn't work. Back and forth it went. Manager was also contradicting herself over the phone and refusing to comply. Such a corporation is a shambles. Worst service I've ever encountered; I would not recommend it and would avoid it at all costs!!!

Nice car. The receptionist was giving a bit twisted information, the way she was explaining. I got impression that she is asking me to pay for insurance. she did not looked at my car prepaid voucher I bought as if she had, she wouldn't ask me for insurance to pay as there was explained that I already paid. So in this tricky situation gentleman standing next to me step in and explained to me and more to her that I don't have to pay as rental third party I already paid online is covering everything. So well, somehow that tricky part was solved, but I felt quite stressed out.

Appalling service. Arranged for an out of hours delivery but they failed to deliver on time. Asked for a car at 6am on a Monday morning as needed to get to the airport but they failed to deliver and when we finally managed to get through was informed they had no drivers and would deliver at 7:30 which would then be too late to get to the airport. This has been booked for several weeks and there is no point paying for out of hours delivery if you don’t receive the car in time. Awful customer service and will certainly be never using Eurocar again.

There was some minor damage to van near sliding door. That door stopped working after rainy humid day, which was a really problem - got passed from reception to maintenance who said manager would call back. So far she hasn't (about an hour later). Maybe this customer isn't a priority? Otherwise pretty good, and good value. Will update if this changes.YUP - had to call again but manager (Tracey i think) was clear and efficient, knew immediately what it was about and gave an extra 2 hours. So far so good :-)

I arranged for a 12:00 (noon) pickup. It is now 13:40 in the afternoon to only be told when I call the premium helpline an be left on hold that collection is when it suits Europcar and not for the customer. I did not arrange a 12:00 collection for no reason. I was told they can collect at anytime up to 8 hours later. What has happened to such a thing as good customer service. I have never experienced such a rude response from customer service. I will avoid using Europcar again at all costs.

They charged me £105 for the scratch you see in the picture. I didn't even notice doing it but I didn't see it when picking up the car so most likely it was me. Barely noticeable, doesn't affect the car's performance or looks, and probably they haven't done anything about it apart from taking my money. Luckily I had carhireexcess so I was covered. So if you hire from this place, either cover yourself beforehand or forget about relaxing and enjoying your ride.

Supplied me a car that was not full of petrol and then when we tried to drive it had a broken handbrake and (according to the AA) 14 other errors making the car not safe to drive. Was initially grateful when they swapped it the next day but then got a prompt invoice for £65 of petrol. FFS, we've not even driven it!!! You supplied us with a broken car you jokers! I've emailed and am waiting for this to be corrected and maybe I'll update this review then.

The exhaust went on the first car after 2 days. Finding the number for breakdown is impossible. It says to get the number off the windscreen but there wasn't anything. Eventually got the AA to come out. Replaced reasonably quickly. The cars aren't luxury. My Grandland doesn't even have cup holders. There is also lots of minor damage on both cars and it makes me very nervous they'll charge me for stuff that was already there when I return it.

Apathetic staff who don't tell you they're about to over charge you. Annoying small print that means you always get over charged. Intractable customer services who don't really care when you get over charged. And a business model designed to over charge you. DO NOT TRUST THIS COMPANY. Take pictures, ask, "are you going to over charge me?". Use somewhere else if you can. Cars are nice but that's not really down to them is it.

Tried to tell us that the large van we'd paid for wasn't available and offered a small one instead. Then the large van was mysteriously in the car wash, and would be ready 40 mins late (but still a penalty charge if you are 1 minute late on return!!). Then admitted that they rented a huge batch of vans to Royal Mail, and were unable to meet their private contracts over the coming weekend. Confidence inspiring??

Great service, Friendly and Helpful Staff All I can say as advice is always take pictures of car all round including the Dash make sure you show the Tank if it's not full as you will need proof amd check Fluid Levels if cannot check oil and water levels make sure to check whe cooled down. But other than that I have had Excellent service and the cars I have had have been great

‘Do online check-in for a speedy pickup’ But then you have to wait about ten minutes per customer in front so the people at the desk try to explain why the excess is stupidly high. FYI, it’s an up sell that management should not tell their staff to focus so heavily on. If I’d known how long I’d be waiting I would definitely used a different fire company.

Very bad service. Not happy at all. Woman that works there is an absolute nightmare. Because i needed a van urgently i was overcharged by her mistake. She called me a rude foreigner that came off the street. Never said sorry. I eventually got a van from another person that works there. Europcar needs to do something about theyr staff.

I've been here several times this year and it always seems ridiculously busy & there never seems to be enough staff or enough vehicles that are clean and ready to go. But once you do get seen the staff are always polite. Europcar - you need to look into your busy times & get more staff. Waiting times to be seen are far too long.

Open on Bank Holiday so I was able to book a hire vehicle for work the following day. Quick and easy to book, did have to wait to pick the car up as returns were dealt with first even though I arrived first. This meant a wait and even though it was only 10 - 15 minutes it made a difference as I needed to get to work!

Was delivered a car which would not have passed its MOT. Split wiper blade on driver's side which meant vision was badly impaired while driving during the rain. Customer services were unhelpful when I complained. I was then charged 70 GBP more than on the invoice and I'm still waiting for this to be sorted out.

Took ages to process me and get my car, despite completing everything on my Europcar I advance to ‘speed the process up’. I got served by a chap would hadn’t been working there long, he was very polite but he clearly didn’t know what he was doing which indicates to me that the staff training is not very good.

I borrowed a van for an hour, drove it to avonmouth tip and back and returned it the same condition I picked it up in. They tried to say I scratched it. I disputed it. They disappeared into the office and said to go. A month later they tried to take £700 out of my account! do not trust these people!!

incredibly poor, trying to speak to someone to arrange a change of vehicle should be a simple task. but no one answers the phone, i then get redirected to head office who cannot deal with the request and end up having to start all over again. Sort it out Europcar, it shouldn't be this difficult

Brilliantly helpful staff, will go out of their way to assist you where they can. Even if the issue is with another branch's vehicle or booking, they will do their best to send emails to the relevant people for you. Given a choice, I would travel a few extra miles to deal with this branch.

Great service at the collection point, van was good too, but having been told the price for my 2 day hire, as the garage was closed over the New Year, I was then invoiced for 4 days and a further amount taken out of my account! Still waiting for a response to my email and a refund!

Staff always smiling and welcoming. I did hire lots of cars and vans here and I always found a easy and quick check in and check out. Never paid a penny over the amount on the booking and always had a very higher grade of customer service from the staff. Highly recommend

I hired a van.The next day they called me to say they had made a mistake and they actually did not have an available van. I then find out it will take up to ten days to get the money back in my account. Customer services proved to be a joke. Avoid using this company.

Great experience! Lucky enough to get upgrade, which helped, but what impressed was a very helpful staff member who gave every indication of actually having my best interests at heart vs. just trying to get more money out of me... unusual in a rental agency!

So I had a car provided by my insurance through these guys, I was supposed to get something similar to my vehicle. I didn't but no big deal. What was a big deal is the fact that the car absolutely stank of cigarettes. I called and reported

I normally use Europcar as I have generally had good service from them. However the Fiat500 provided for my latest rental was not quite up to their normal standard. It had quite a few scratches and imperfections and a broken spotlight. I

I have used this depot on four separate occasions. Each time either the wrong class of car or no car on time. All four cars not as clean inside as one would expect. Two of the cars not mechanically up to scratch. Go elsewhere.

Worst experience of Car rental in my life. Got told i was overcharged when i arrive, but nothing they can do now... Used the car 1 day got charged for 2 days and the customer service is awful. USE AVIS THEY ARE SO MUCH BETTER

One of the most reliable car rental in Bristol I would not hesitate to recommend it to all of my friends, quick, reliable and honest, special thanks to the very professional girls at the desk Ana and Petina.

Great car and great drop off experience. Very nice customer service when you do get through to Muller Road branch. Just a bit frustrating trying to get to speak to someone as they are clearly short staffed.

The wrong phone number on the website,on the front page. The car i was given had a lot of damage on it. When i tried to sort out some issues ,it was generally hard work other than that it was fine

Straight forward pick up. Straight forward return. Car was bigger than the one we booked, price was the same. Only quibble was that the windscreen washer bottle was empty on pick-up.

Prices are ok, but the cars are poorly maintained. Had to return first car because brakes were dangerously warped (on an almost new smart car!) Customer service was good though.

Good service. Nice little polo. £26 for 24 hours hire. But would definitely advised using your phone to photograph the wheels and body work in case of any quibbles on return.

Europcar need to give the girl working here a bonus, she was running the whole place, was super helpful and efficient! Best hire experience I've had.

The staff member was highly efficient and diligent, and expedited all aspects of the hire and return with good humour and politeness. Great Service!

Awful service. Delivered a car that smells like dead dog when I called the main line I was hung up on twice and spoken to extremely rudely!!!

I will recommend Europcar rentals to anyone visiting or living in the UK/any part of europe, a trial will convince you.

Easy hiring and extending the rental on my vehicle. And a great car they have given me.

Polite staff nice and clean cars. Would recommend using them

Car was rush cleaned while I had to wait in my rental time

Great car hire experience