Really upset with the service we received today. (Sunday Oct. 7th) I'm typically not one to complain, but I was looking for all black comfortable shoes and I desperately needed them today for the following Tuesday... We did not get acknowledged or asked if we needed help with something specific -- We were in the store for 40 minutes total keep in mind. No staff members were willing to help, and none of them were tied up with clients. They were all just standing around shouting and joking around. We were not the only family being ignored or brushed off... I pulled all the all black shoes that I could reach myself and because I was so frustrated with being ignored I asked my boyfriend to ask for the sizes I needed... The sales associate walked to the threshold of the backroom then came out and said they only had the sizes on the shelf for every single shoe I was holding?? (4 different styles) I tried them all on and during the process my boyfriend asked 2 more times for him to please check as it was really important we found something today... He said only what's on the shelf. Because of this we walked around the entire mall and took 3 hours in every store trying to find a comfortable pair of all black shoes. No store but footlocker carried all black. So I decided to take the shelf pair since that "was the only size". I asked my boyfriend to go in without me as I was still really upset over being ignored... He dealt with a very friendly woman and she grabbed my size from the back within 2 minutes of asking. I'm a retail manager myself and I'm really unimpressed with the service today provided by the blonde rep with dark glasses and a gold chain. I couldn't get his name since he always had his back to me but he needs to learn about how a little effort can save someone several hours... Also late for our Thanksgiving because of him, not happy at all.

I will never again come to the store Christmas eve day is one of the most busiest days and you would think that you would want sales I went in there hoping to buy a pair shoes it was two employees standing out front talking amongst themselves and didn’t serve anybody I went to the cashier who is the lady told him what happened he said can I help you I said no thank you have come in here and got what I wanted I guess the assistant manager walked by her she told him what happened he shrugged his shoulders walks away from her and proceeds to talk to the two boys that were sitting out front talking amongst themselves tells them that somebody has complained about them as I was walking out of the store they asked to complain and I stick up my hand and said I did I complain you two were standing there talking amongst themselves and didn’t ask anybody if they needed your help I will never come back to the store again minimum-wage is going to go up and these two boys are going to have a job but their hours are going to be cut and they’re going to have to look for a second job good luck to them

I never take time out of my day to write a negative review but this was the worst customer service i've ever received. I've worked in retail for 5 years I know how customer service is suppose to be presented. I came in wanting to receive a refund with the receipt the cashier gave me at the time and I was told over and over that there's a different receipt the cashier game me and I cannot receive a refund. An employed named Rahaf, she goes by "head cashier", presents horrible attitude and acts as if she's manager. After asking to talk to the manager Brenden, the manager says to me "I will always back up my coworker over the customer", I don't know what kind of customer service he thinks that is but you can clearly tell he's not fit to be manager. In the end of course, I ended up getting my refund, but the fact that I had to stand there for 25 minutes arguing with people who are suppose to be delivering good customer service is frustrating.

I would 0 star if I could. Horrible, horrible service. I can't speak on the personalities of the "great staff" because none were willing to help us!!! We really needed to buy several pairs of shoes TODAY and they were too lazy to check for sizes, didn't help at all or try to speak with us. We needed to try both pairs and they said the solo shelf pairs were "more than enough" and not even the size we needed (we tried 4 separate times to get help). We had to interrupt their conversations and they were still hesitant to pull away to help us. Also yelling across the loud music at eachother their inside jokes right over my head. Whoever manages this one in particular should be ashamed. Employees: - 1 woman of colour short hair up - 1 blonde younger employee male with glasses - 1 man of colour tall short hair Would've gotten their names but couldn't get them to have a face to face conversation long enough to see. Ridiculous.

One of the worst experiences I've had in retail. I came in here with my girlfriend to pick up some new shoes. The employees seemed completely uninterested, and literally wanted nothing to do with us. I approached one employee who was standing talking to another employee and asked him questions. He answered in the fewest words possible before running away. You would think he would have asked sizes and got them from the back or something? Nope. Instead he fled the interaction twice to do absolutely nothing. The store was almost empty. He had ran from me twice just to go stand by the store door and do nothing. I couldn't believe it. Sales people who won't sell you things! Anyway i have no problem voting with my feet, because after 40 mins of trying to buy something i decided they don't deserve my money. I will order directly from manufacturers, and atleast when ordering online there will be no sales people to avoid me.

Called in earlier today and the gentleman who answered the phone literally sounded like he was not interested in my business nor did he care to help. Wanted to inquire whether they price match with JD sports and of course they don’t, accordingly to lazily individual who I was speaking to. Ended up asking for a store manager who’s name happened to be Brandon, who directly turned that entire situation into a positive experience, put the shoes aside for me whilst I got there to pick it up, and made sure they took care of me. Jada was the cashier who was super friendly and polite, everyone else look so exhausted and tired. Smile kids, you never know when Santa may arrive.

I called to check sizes, the answer to the phone was “footlocker limerage” I asked about a pair of shoes and the guy didn’t know what shoes I was even talking about and then told me he was going to check sizes. I wasn’t sure about my sizing so I asked for a 6.5 not realizing I was a 5.5. He proceeded to tell me they only had a 5.5, I asked them to put them on hold and he told me they wouldn’t fit. I didn’t get a name or any phone edict. I work with customers, I know how to speak to them in person and over the phone, I can only imagine how their customer service is in person.

TODAY BETWEEN THE HOURS 1PM AND 2PM I WENT IN TO GET MY 6 years old sized for shoes an employee by name of KAY was extremely rude refused to help my child size his feet .when I said something about it she went to tell me that I can do it myself and that I was being RUDE. Then when I proceeded to speak to the manager MARK about it he just looked me with stupid look on his face said what would you like me to do !! Then said that he will not be providing me with any info on the store or employee.

My daughter loves shopping here you always have the selection she’s looking for. My only suggestion where you would get a five star rating would be some of the younger staff members don’t seem to enthusiastic about helping people out. I went in and dropped $350 on two pairs of shoes and I had to ask for the help to get the sizing I had to get the persons attention to look for me. Anyways simple hello anything I can help you with sometimes he will need it and sometimes people don’t.

My 14 year old daughter and her friend went to pick out new Jordans and the sales rep who probably seen them as a waste of time considering their age basically told them to leave. Told them none of the shoes would fit them. Made two young girls who were excited to get their new shoes they already picked out online so uncomfortable they didn’t want to go to any more stores afterwards. If you don’t like your job let someone else that does have it.

Great staff and service. Cameron was great. Did not have size I wanted in stock. Within 5 mins he located a pair at another store. Got them shipped no charge right to my house. All the staff friendly and attentive. Customer service what its all about. Hats off to all the guys at Limeridge mall store. Ill be back for my next pair for sure. Went back today five sales people on floor was in and out ten mins. Great job!!

My daughter and my son returned an item and they didn’t receive the money until this day, it’s been more than 3 months and whenever they speak to them, they say go to your bank it’s not our fault So we decided not to buy anything from that store again, knowing that my kids were regular customers, but after that issue they never went back !

Nothing is ever in stock, you'd think it would be easier to buy online yet everything is sold out and if it isn't, it will be by the time you check out. I've been trying for over a week to buy a pair of Jordan's as I've got a gift card, if it wasn't for that I'd never bother with Foot Locker again.

Bunch of kids working here, they were just talking to each other instead of attending the customer,waited for like 15 minutes before i got attended.... i asked one guy to help me out, he then said he didnt work there, but was wearing the full uniform...then he told the other girl to help me

Awful service - website shows a product is available so I called to confirm and was told well it may be there but they don't know as they have 200 boxes and are short staffed so they cannot open them up for customers. Really? You expect to retain business this way? Interesting process

I don't know what happened to the price of shoes these days but they've gone through the roof at foot locker. Couldn't find anything decent under $130. Knowing what it costs to actually manufacture a shoe in a third world country these shoes are pricey someone's making big bucks

Bunch of kids talking the whole time waiting for at least someone to say something. Was in the store for about 20 minutes and nothing.... My brother decided if someone said something to us then we would buy something but nope lost some business today good job lol. …

This place to me is like walking through memory lane with all their brands names like Nike, Adidas, Puma and others displayed so well. The staff were all so friendly and inviting and I was able to get a deal and half on a off season jacket!!! I highly recommend this place!

Tell me your incompetent without telling me your incompetent. Christmas spoiler for my 7 year old, two different shoes! Time and gas on my expense. Update: Manager and staff took care of business and went beyond to help when I came back with the miss match, thank you.

Isn't most deaf friendly at all. Wouldn't make any access for me to understand them as I've already stated that I'm deaf and use my phone to type and asked questions but yet they're expecting me to be able understand them through their black mask like I can hear them.

Wow. The staff members ignore customers, and just socialize among themselves. Then when you finally get one to assist you, it's obvious that their number one goal is to get you out of the store fast, so lie about the shoe in your hand and tell you, it's a kids shoe.

They are helpful in finding u exactly what you want great selection of clothes and shoes (obvi) reasonably priced I would recommend this store to anyone and everyone oh ya and their clothes & shoes are very comfortable and last a long time

I was there earlier today. Staff there is rude.I am approaching this one guy who works there to ask for a bigger size of the shoe that i want. He saw me coming to him and when i’m about to talk he turned his back on me and walk away.

If I could give 0 stars I would. The associates would rather socialize with each other than attend to their customers. Only when leaving did they stop their conversation. I would not recommend shopping at that location

Awful experience bought a hoodie from footlocker and they sent it out with the security tag now there’s no local footlockers and I can’t get the tag off they won’t compensate me for it either million dollar crooks

Same as champs good to shoo in store in person buying online a lot of times you dont get your order or get the wrong item then they never wanna replace and give you a hard time about it

I will never shop at this place again. I bought a pair of shoes and when I wanted to change the size of the shoes, the store clerk didn't allow me to exchange and didn't want to help.

Encountered an incredibly rude and unhelpful manager at Footlocker Kids. I will never go back there! If you don't like dealing with people then don't work with customers Mary!

I’m rating this store a 5 star but not because of the merchandise but the AMAZING customer service I received from Cole! He was so helpful and cheerful…a shining star …

I felt like I was bothering them when I asked for a size.. the girl had absolutely no interest in helping me whatsoever. I went down the mall to JD which was way better.

When it comes to my partners Puma, they have the best deals along with the most variety. Great store, especially the staff at Limerage Mall Hamilton, Mountain …

Not always the greatest of selection. For that, you need to go to a big Toronto/Mississauga location. Staff are pretty helpful and friendly for sizes.

My kids love buying their shoes from here as it has the latest and in between. They meet most budgets and tastes. Friendly staff and knowledgeable.

Put a shoe on hold today and when I got there they had already sold it wasted my time especially not cool cause the price of gas rn so thanks

Very Rude staff always ! Never a good experience with this store. I do not like going to this store. I would prefer ordering online.

Come here for specific items. Only bought converse shoes for my husband. Only issue is they don't always have the sizes you need.

Best employees their are, couldn’t of asked for a better experience! Everyone helps each other out, it’s truly a magical time.

No greeting, no offer to help. Wasted visit. The store itself is nice and has nice product which is why it got any stars.

Went to buy my daughter's some shoes they were both very well taken care of by a friendly young man Kadeem thank you.

Cole did a fantastic job helping out with an issue. I was on vacation and he helped me out a shoe on hold with ease!

that store is a rip off they never have my size and they never had my size in the shoe that I've wanted for years

The staff helpful. I did leave with running shoes for my grandson They had a sale otherwise it can be expensive.

Four stars only because I don’t like how intrusive retail staff can be when looking around, just my opinion.

Not very good service... Clerk was rude and took forever to go and find shoes...just socializing in the back

Staff assisted right away. I scored a great deal, Im a very happy and satisfied customer …

The worst return/exchange process EVER! Never, ever again will I shop at this store !

i asked a worker if they had my size for a shoe and it took 10 mins till he answered

Good selection, staff was helpful. Discount rack with nice selection

Great place to grab a pair on the go prices getting high now though

My teen son loves this store for t's and sneakers. No complaints.

They sell different types of good quality shoes and track soot.

Shows for Christmas for.kiddies Staff was friendly and helpful

Lots of shoes to choose from, very nice people working here

Jas, was amazing at helping and getting me what I needed.

I buy so many shoes hete and the service is great …

Cole helped me out, he got me pandas, great experience.

Worst customer service and energy from employees.

The usual name brand footwear that the kids love.

Great place to buy shoes for grown-up and kids.

never again with this store and this company..

It's an excellent place to buy sporting goods!

Off the bat extremely helpful and friendly...

They always bless me with release dates here.

Quickly found what we wanted, quick service.

I would say better than mapleview location.

Cute and active workers around. I like it.

They need to have more sale more often.

Always got the new J's love this place.

Best shoe store in canada dont @ me

Very helpful and professional staff

My fav store for getting hot kicks

Helpful staff and decent prices

Didn't have anything in my size

Selection and some good prices

Very limited models available

Good store and great staff

Great location, very clean

Answer the phone crodie

Awful customer service

Great customer service

great place for shoes

Great help from staff

Service thumbs …

Not much options...

This location great

The best shoe place

Had what I wanted.

Variety of shoes

Great selection

Jordans baby.

I love shoes

Great place

Nice servce

Nice place

Good shoes

Efficient!

Nice shoes

Good staff

Bricks

Good