Honestly the worst business banking comapny i have ever spoken to. All i want to do is dispute a payment and i have been passed around like an unwanted present and 2 hours later i'm still holding and entering my details time and time again. I feel this exeriance will push me to moveing banks.

Total: 5 phone calls, 3 branch visits, 9 Facebook messages, 4 email. And after all of this communication still no advice on bypassing the 25k online limit or on why we were told a transaction didn't go through so we should do it again. Only to be charged a £892 insufficient funds fine!

The staff are friendly and try to help. But it seems like they are stuck with systems that won't allow them to assist or be helpful in any way. The bank and app have terrible reviews everywhere. Compare it to the reviews for online banks like Revolut. Consider going anywhere else :)

HSBC are a great Bank to deal with. They were so very helpful with my recent issue and went above and beyond so as to resolve it to my satisfaction. I spoke with a lady named Pardeep who was fantastic. She was so very helpful, so caring and so polite. She is truly a credit to HSBC.

Inexcusably dreadful customer service. Hand delivered a mandate to Solihull HSBC in November 2022 still not working and because we haven’t had a PIN will not speak to me ! You couldn’t make it up. Remember the days when a Branch Manager was available and effective.

Utterly useless - trying to contact HSBC Customer Service is like trying to talk to a pigeon on planet Venus. Nobody answers the Customer Service Number, the Chat Bot does not do what I need. I've wasted 45 minutes of my life trying to get

My husband was trying to contact them through phone number from aboard. We're waiting for almost half an hour until someone picked up the call and what happened was she picked up the phone with sleepy voice like "i just woke up". She asked

I'm quite upset with HSBC. My company account was there for several years. On a rainy November day, my account was disappeard from the online banking system. There was no explonation so I made calls. I figured out that I made a mistake: I

About the worst bank in the UK! We have the misfortune to have a business account with HSBC and their telephone customer service is just completely hopeless. Needed to contact them about an urgent issue; after 50 minutes of waiting, first

Extremely bad customer service. Requested replacement secure key on 3 Dec 2019, it has still not arrived in Switzerland on 27Dec 2019. E banking messaging full of apologies, but no service. You may as well talk to robots, humans for this

HSBC UK Headquarters: Situated opposite Hyatt Regency Hotel Broad St Birmingham From my Experience today : it’s a Very New Building - Built October 2018. It is at 1 CENTENARY SQ Birmingham. The Centenary Square is Breathtakingly A Very

I am sick to death with this useless bank. How they are still in business is beyond me. My internet banking recently stopped working. It is impossible to speak to a software engineer to fix this. The bank has a set formula with robots

For several months now debit card has been blocked. No explanation as it is confidential. I couldn't use the card and would make endless calls to them to be told the card wasn't blocked.

Not possible to get through to these folks on-line or on then phone - now trying the Head Office .. by post. Next is writing to the Directors .. followed up with a 'Question from the

What a disappointing bank! I am a Dutch resident and applied for an account in the UK, as I've bought a narrowboat and would like to set-up an account for standing orders, etc.

Just seen the ITV News investigation in to HSBC breaking its promise of not lending for new oil and gas fields. This bank is clearly not trustworthy. #Unethical #Toxic

Poor service After and hour on phone after going through numerous checks and questions I fail Security I insist on getting this matter sorted NOW!

Pathetic service of HSBC. They take documents and don’t open account. Nobody in the bank wants to work. Struggling to open account since a month.

First call 53 min, 3 people, no solution. Second call 2 hours now, 2 people and awaiting for the third one. No answer yet.

Amazing service got my bank account opened in a second ...!!!